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It is wonderful to know that mum is safe, happy and well cared for. She has blossomed since she moved into Willersley and had made new friends with residents and carers. There is a lovely atmosphere in the home and the staff are very attentive and caring. The new seating area at the front of the house gives better access for residents and makes it look like a 5 star hotel!
Most importantly it feels like home for mum.

How likely would you be to recommend Willersley House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Laura.barnsley, Home Manager at Willersley House responded to this review on 24 Jun 2016:

Thank you Linda for taking the time to write a comment about the home. We are so happy to see the outside courtyard being used and enjoyed by the residents, we are now in the process of building a traditional ice cream hut which we hope will become a popular addition to the home.

Found review very helpful, all the staff are friendly and the care that they provide for mum is excellent. Review give us details about mum's diet, her weight, sleeping routine and her overall health and well being.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

I'm very happy at the home. I'm very satisfied, staff are nice and it's great.

How likely would you be to recommend Royal Leamington Spa Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

My mother went into Paddock Hill in January 2015. When she was at home, she had 5 falls over 5 days, after rehabilitation she went home, but was unable to cope. Since being at Paddock Hill she is secure, warm and cared for. The staff are friendly and very caring.

How likely would you be to recommend Paddock Hill? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

I find the staff helpful and caring to my dad. They keep me informed about any problems with my dad which helps a lot. This home is well managed clean and always smells clean very inviting and friendly.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

I have been visiting this home for at least eight years. Four years before my wife passed away and four years since a very dear friend who I met in the home, also passed on.
Everyone from a wonderful manager, to staff who are very caring towards all the residents. I am 74 on my next birthday. If I have to be taken care of, I would hope my children will put in Yohden Hall Care Home.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

The place is lovely. Enjoy living here.

How likely would you be to recommend Northview Lodge Nursing Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I visited St Mary's to establish whether it was a suitable place for my father who has dementia and other health problems. The manager since that first day guided me through a very painful and emotional time. He advised when my Father would be ready to leave his home and started a strategy that would ease my Father into his new environment. By the time he was in need of the care home full time, my Father was happy in the company of the staff and his fellow residents! Dad has been living there now for almost 2 years and has settled really well, thanks to the staff. They are a good team and look after him on all levels, health, mind and spirit.
They are also appreciative of my situation and help me to deal with my own issues.
I feel welcome there and I know Dad feels at home. He enjoys his food and is aware of others and helped to interact more and join in activities. Just being in the company of others has helped. I am happy because I know he is safe and well looked after.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Rachel Elliott, Customer Service Administrator at St Mary's Care Home responded to this review on 24 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

It is wonderful to know that mum is safe, happy and well cared for. She has blossomed since she moved into Willersley and had made new friends with residents and carers. There is a lovely atmosphere in the home and the staff are very attentive and caring. The new seating area at the front of the house gives better access for residents and makes it look like a 5 star hotel!
Most importantly it feels like home for mum.

How likely would you be to recommend Willersley House? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Laura.barnsley, Home Manager at Willersley House responded to this review on 24 Jun 2016:

Thank you Linda for taking the time to write a comment about the home. We are so happy to see the outside courtyard being used and enjoyed by the residents, we are now in the process of building a traditional ice cream hut which we hope will become a popular addition to the home.

From the first day (16/3/16) my mother was admitted to Brook House to this date we as a family have been more than happy with the care that has been afforded to her. From dealing with the issues that resulted in her admission to other medical issues that have occurred the home has done everything we could have asked for. The general care and attention she has been given from all at Brook House we cannot fault.

How likely would you be to recommend Brook House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

I love visiting this home, all staff go out of their way for me and my sister-in-law. I cannot find any fault with the staff, cleanliness, food and also the staff seem to genuinely care about residents and family. Room is always clean as are the residents and would be offered tea and biscuits etc. When visiting overall would rate this home 100%.

How likely would you be to recommend Merino Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I've been at Sainthill House for 3 days. I arrived with low confidence this appears to be improved due to excellent level of service. A room was prepared and designed to accommodate all my requirements and needs. Sainthill has a very friendly and approachable atmosphere.

How likely would you be to recommend Sainthill House? Extremely Likely

Care / Support: Excellent

I find the staff helpful and caring to my dad. They keep me informed about any problems with my dad which helps a lot. This home is well managed clean and always smells clean very inviting and friendly.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We have lived in Derham for the past 2 and a half years and the home was recommended to me by the previous resident of our house - her mother was there. When it became necessary for my sister-in-law to go into care, we visited a number of care homes in the area some of them 'posher' in appearance that. Dorrington House but what struck me about this care home was the kind, caring and homely atmosphere and how cheerful the staff always were. My sister-in-law has been a resident for 18 months there and now regards it as 'home'. She suffers from Lewy Body Dementia and Interstitial Cystitis. She is also 'lunatic' and I find the staff very understanding.

How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

steve dorrington, Service Provider at Dorrington House (Dereham) responded to this review on 24 Jun 2016:

Many thanks for your support, please e-mail Steve & Lorraine anytime steve@dorringtonhouse.com

I'm very happy at the home. I'm very satisfied, staff are nice and it's great.

How likely would you be to recommend Royal Leamington Spa Nursing Home? Extremely Likely

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The home is nice, staff are friendly. My room is clean and the food is good. The care staff are excellent. The activities are good. I am looking forward to going out on the minibus for lunch.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I visited St Mary's to establish whether it was a suitable place for my father who has dementia and other health problems. The manager since that first day guided me through a very painful and emotional time. He advised when my Father would be ready to leave his home and started a strategy that would ease my Father into his new environment. By the time he was in need of the care home full time, my Father was happy in the company of the staff and his fellow residents! Dad has been living there now for almost 2 years and has settled really well, thanks to the staff. They are a good team and look after him on all levels, health, mind and spirit.
They are also appreciative of my situation and help me to deal with my own issues.
I feel welcome there and I know Dad feels at home. He enjoys his food and is aware of others and helped to interact more and join in activities. Just being in the company of others has helped. I am happy because I know he is safe and well looked after.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Rachel Elliott, Customer Service Administrator at St Mary's Care Home responded to this review on 24 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff at Hallamshire are very kind and caring towards the residents. I have observed residents being upset and crying and a care worker will give the residents a hug and be very comforting. The home has 2 activity organisers organising trips out of the home and activities inside, one of the reasons we chose the home. If I have any queries about my mothers care the staff are quick to respond. I observe the staff treating all residents with care and respect. I feel confident that my mother is being looked after and treated well in the home.

How likely would you be to recommend Hallamshire? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

From the first day (16/3/16) my mother was admitted to Brook House to this date we as a family have been more than happy with the care that has been afforded to her. From dealing with the issues that resulted in her admission to other medical issues that have occurred the home has done everything we could have asked for. The general care and attention she has been given from all at Brook House we cannot fault.

How likely would you be to recommend Brook House? Extremely Likely

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have visited Gorsvenor House numerous times over a lot of years. The home is always spotlessly clean and well looked after. The staff are caring and friendly. All the residents are happy and well cared for. I have spoken to many of them and they all speak highly of the care they receive. There are a lot of activities which keep the residents occupied and interested.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

I think the home is excellent. I had a warm welcome when myself and my wife came to the home.

How likely would you be to recommend Royal Leamington Spa Nursing Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Comfortable home with very friendly staff, however does sometimes appear to be a lack of staff as we sometimes struggle to find anybody to help us. The room is occasionally left messy with food down my husband and over the floor. Aside from this, they look after my husband very well and my family and I are overly happy with the care provided.

How likely would you be to recommend Hadley Lawns Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Excellent

Rachel Elliott, Customer Service Administrator at Hadley Lawns Care Home responded to this review on 24 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

We have lived in Derham for the past 2 and a half years and the home was recommended to me by the previous resident of our house - her mother was there. When it became necessary for my sister-in-law to go into care, we visited a number of care homes in the area some of them 'posher' in appearance that. Dorrington House but what struck me about this care home was the kind, caring and homely atmosphere and how cheerful the staff always were. My sister-in-law has been a resident for 18 months there and now regards it as 'home'. She suffers from Lewy Body Dementia and Interstitial Cystitis. She is also 'lunatic' and I find the staff very understanding.

How likely would you be to recommend Dorrington House (Dereham)? Extremely Likely

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

steve dorrington, Service Provider at Dorrington House (Dereham) responded to this review on 24 Jun 2016:

Many thanks for your support, please e-mail Steve & Lorraine anytime steve@dorringtonhouse.com

I had a nice welcome to the home. The staff are very nice. I'm happy to stay at the home. I wouldn't want to move to another home.

How likely would you be to recommend Royal Leamington Spa Nursing Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I love living at Perrywood House the staff team are great and are always willing to help. Perrywood House is very person centered I even sing when taking my medication. I love my bedroom it has an en suite and I invite my girlfriend to stay over.

How likely would you be to recommend Perrywood House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

The staff at Hallamshire are very kind and caring towards the residents. I have observed residents being upset and crying and a care worker will give the residents a hug and be very comforting. The home has 2 activity organisers organising trips out of the home and activities inside, one of the reasons we chose the home. If I have any queries about my mothers care the staff are quick to respond. I observe the staff treating all residents with care and respect. I feel confident that my mother is being looked after and treated well in the home.

How likely would you be to recommend Hallamshire? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

It's alright. I like the staff.

How likely would you be to recommend Northview Lodge Nursing Home? Don't know

Care / Support: Good

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Poor

Activities: Satisfactory

Safety / Security: Poor

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

It's very nice, very cosy and sociable. The food is great, I would like more choice and onion pie. I've told the chef and she will put more on the menu.
The building is nice. Plenty of room the staff are friendly, great, outstanding. They are best in the country.

How likely would you be to recommend Blair House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

I have visited Gorsvenor House numerous times over a lot of years. The home is always spotlessly clean and well looked after. The staff are caring and friendly. All the residents are happy and well cared for. I have spoken to many of them and they all speak highly of the care they receive. There are a lot of activities which keep the residents occupied and interested.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I've been at Sainthill House for 3 days. I arrived with low confidence this appears to be improved due to excellent level of service. A room was prepared and designed to accommodate all my requirements and needs. Sainthill has a very friendly and approachable atmosphere.

How likely would you be to recommend Sainthill House? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A great home with a good and caring attention by all.

How likely would you be to recommend Castleford House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Comfortable home with very friendly staff, however does sometimes appear to be a lack of staff as we sometimes struggle to find anybody to help us. The room is occasionally left messy with food down my husband and over the floor. Aside from this, they look after my husband very well and my family and I are overly happy with the care provided.

How likely would you be to recommend Hadley Lawns Care Home? Likely

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Rachel Elliott, Customer Service Administrator at Hadley Lawns Care Home responded to this review on 24 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

When I moved into Blair House I was welcomed and settled very quickly. With all of the staff at Blair House, they were caring and understanding of my needs due to my mental health condition. Everything is excellent at Blair house. I have no complaints to make about Blair house. I have a better quality and good standard of living at Blair House.

How likely would you be to recommend Blair House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

A great home with a good and caring attention by all.

How likely would you be to recommend Castleford House? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I love living at Perrywood House the staff team are great and are always willing to help. Perrywood House is very person centered I even sing when taking my medication. I love my bedroom it has an en suite and I invite my girlfriend to stay over.

How likely would you be to recommend Perrywood House? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleasant bright place. Clean- always tidy. All staff really nice, nothing is too much trouble. I help to make cakes on Tuesdays we eat them at our coffee morning Wed. We play bingo, dominoes and various other things. I need help from staff as I cannot weight bear on my leg so need to be hoisted everywhere which they do for me. Staff really good.

How likely would you be to recommend Field View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

It's very nice, very cosy and sociable. The food is great, I would like more choice and onion pie. I've told the chef and she will put more on the menu.
The building is nice. Plenty of room the staff are friendly, great, outstanding. They are best in the country.

How likely would you be to recommend Blair House Care Home? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are kind, friendly and always helpful. I find the staff are always willing to help with any problems which occur eg. accompanying my mother to hospital, calling the doctor whenever necessary, letting me know if she has any problems.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Rachel Elliott, Customer Service Administrator at Capwell Grange Care Home responded to this review on 24 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

When I moved into Blair House I was welcomed and settled very quickly. With all of the staff at Blair House, they were caring and understanding of my needs due to my mental health condition. Everything is excellent at Blair house. I have no complaints to make about Blair house. I have a better quality and good standard of living at Blair House.

How likely would you be to recommend Blair House Care Home? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleasant bright place. Clean- always tidy. All staff really nice, nothing is too much trouble. I help to make cakes on Tuesdays we eat them at our coffee morning Wed. We play bingo, dominoes and various other things. I need help from staff as I cannot weight bear on my leg so need to be hoisted everywhere which they do for me. Staff really good.

How likely would you be to recommend Field View? Extremely Likely

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are kind, friendly and always helpful. I find the staff are always willing to help with any problems which occur eg. accompanying my mother to hospital, calling the doctor whenever necessary, letting me know if she has any problems.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Rachel Elliott, Customer Service Administrator at Capwell Grange Care Home responded to this review on 24 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team