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My mother has received superb care during her time here. The staff are caring, friendly and treat my mother like their own family. There are many activities that keep my mum happy . Her room is nicely decorated and she loves the staff as they treat her with such dignity and care. The food is wonderful and the residents have a wide choice of meals .The menu reads like a top class restaurant! The grounds are stunning, and my mum loves watching the squirrels, birds and rabbits.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

My mum has been a resident of Hollymere Nursing Home at Halsington Cheshire since February 2015. Once she became accustomed to the routine of the home and the staff became familiar to her, she settled in very well. The staff know what she liked to wear, where she wanted to sit and she enjoyed having a bath and her hair done. Since January 2016 Mum has been very poorly on numerous occasions and is now much weaker. The carers are all so kind to both mum and myself, if we need anything they will do it for us. When the carers are on duty either upstairs or downstairs they will come in mums room for a word or two and she responds to them sometimes better than to me.

How likely would you be to recommend Hollymere House Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Very pleased with the care my mother received at Clarence Park. Their overall attitude was one of kindness and compassion. Any personal needs seemed to be dealt with promptly and with kindness. They are very good at dealing with the whole family and we were always kept informed of any developments, no matter what time of day or night it was. The home itself is very light and airy and is situated in a very good position, being right opposite Clarence Park and the seafront.

How likely would you be to recommend Clarence Park? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

My mother is extremely well cared for in a kind and compassionate environment which is clean, efficient and professional. She couldn't in better hands.

How likely would you be to recommend Highland House Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Susan Johnson, Registered Manager at Highland House Residential Home responded to this review on 26 Jul 2016:

Many thanks for your kind review. I will be sure to pass on to staff.

My husband attends the experience days 2 afternoons a week and I could not have chosen a better place for him. My initial impressions were excellent, from entering the building and speaking to the receptionist, to discussing my husbands needs with the experience coordinator, during which I was provided with a couple of forms to complete.
Initially, my thoughts were, what a lot of information is needed, but then I realised that this showed how thorough Belong are with their approach to each patients needs. Belong is unlike any other care facility I had been in previously and especially the public areas.
Everyone who I spoke to was extremely friendly and immediately made me feel special, so I felt sure that my husband would feel the same way too. My husband has now been visiting Belong for approximately 6 months and the care and attention he receives, in my opinion is excellent and I especially appreciate the update of what he has been doing during his afternoons attendance.

How likely would you be to recommend Belong Warrington? Extremely Likely

Care / Support: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Warrington responded to this review on 26 Jul 2016:

Thank you for taking the time to submit your review for Belong Warrington. We are pleased to hear that you are happy with the service provided.

My husband's care home is very very good. Food very good indeed. The care he gets is super. Staff and care workers also super. They put a lot of hours in their work. Truly satisfied.

How likely would you be to recommend Ernehale Lodge Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

I have worked at Cornelius for several years as a Complimentary Therapist, so I have lots of comments from the residents about Cornelius. Every resident has some things to say as to how a place should be run but they all agree that Cornelius is the best place to be. They all enjoy the activities, be it a quiz or an imaginary trip around the country with the super activities lady. The staff never fail to smile and chat with the residents. All in all, it is a very comfortable and relaxed atmosphere which enables the residents to enjoy their stay. The garden gazebo is ideal for a morning or afternoon sit in the shade and enjoy the open air. The Summer garden party is great fun, with lots and lots of relatives visiting with grand children and great grand children.
What else can one say but I would move in when I reach a certain age!

How likely would you be to recommend Cornelius House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

As far as I am concerned the home is great and my mother in law is happy. The home has recently been decorated and looks very nice. All the staff are wonderful.

How likely would you be to recommend Hawthorn Lodge? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

This was the first time we have used Goatacre Manor. My husband was very happy with his short break there especially the helpful staff. He was treated with respect and we will be using Goatacre again when we need more respite care.

How likely would you be to recommend Goatacre Manor Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Very pleased with the care my mother received at Clarence Park. Their overall attitude was one of kindness and compassion. Any personal needs seemed to be dealt with promptly and with kindness. They are very good at dealing with the whole family and we were always kept informed of any developments, no matter what time of day or night it was. The home itself is very light and airy and is situated in a very good position, being right opposite Clarence Park and the seafront.

How likely would you be to recommend Clarence Park? Extremely Likely

Treated with Dignity: Excellent

My mother has lived at Cornelius House for 18 months now, and loves it. I was a local GP for many years, so I know all the care homes in the area well, and knew that Cornelius House was the best by a long way. When it came to looking for a place for my mother to move to, there was therefore only one choice, and we were lucky that they happened to have a vacancy at the right time. I am constantly impressed by the love, consideration and care my mother receives there, the kindness of the staff, and the huge range of activities, events and entertainments that are arranged for the residents. I feel it is exceptional, and that all the staff from the Matron down, genuinely care for the residents, and do all they can to provide a stimulating, loving, family environment for those they are looking after.

How likely would you be to recommend Cornelius House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

My husband attends the experience days 2 afternoons a week and I could not have chosen a better place for him. My initial impressions were excellent, from entering the building and speaking to the receptionist, to discussing my husbands needs with the experience coordinator, during which I was provided with a couple of forms to complete.
Initially, my thoughts were, what a lot of information is needed, but then I realised that this showed how thorough Belong are with their approach to each patients needs. Belong is unlike any other care facility I had been in previously and especially the public areas.
Everyone who I spoke to was extremely friendly and immediately made me feel special, so I felt sure that my husband would feel the same way too. My husband has now been visiting Belong for approximately 6 months and the care and attention he receives, in my opinion is excellent and I especially appreciate the update of what he has been doing during his afternoons attendance.

How likely would you be to recommend Belong Warrington? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Becki Prince, Customer Support and Marketing Administrator at Belong Warrington responded to this review on 26 Jul 2016:

Thank you for taking the time to submit your review for Belong Warrington. We are pleased to hear that you are happy with the service provided.

My mother has received superb care during her time here. The staff are caring, friendly and treat my mother like their own family. There are many activities that keep my mum happy . Her room is nicely decorated and she loves the staff as they treat her with such dignity and care. The food is wonderful and the residents have a wide choice of meals .The menu reads like a top class restaurant! The grounds are stunning, and my mum loves watching the squirrels, birds and rabbits.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Treated with Dignity: Excellent

Since I have been at Rocklee I have felt welcomed by staff and residents. Staff help me when I need them. I have lovely meals here at Rocklee which are tailored to my preferences. My room is big and nice. Whilst here I have visited the local car boot and town with staff which was good to allow me to get to know the local area.

How likely would you be to recommend Rocklee Ltd? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has been a resident of Hollymere Nursing Home at Halsington Cheshire since February 2015. Once she became accustomed to the routine of the home and the staff became familiar to her, she settled in very well. The staff know what she liked to wear, where she wanted to sit and she enjoyed having a bath and her hair done. Since January 2016 Mum has been very poorly on numerous occasions and is now much weaker. The carers are all so kind to both mum and myself, if we need anything they will do it for us. When the carers are on duty either upstairs or downstairs they will come in mums room for a word or two and she responds to them sometimes better than to me.

How likely would you be to recommend Hollymere House Care Home? Likely

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Good

My father was in Woodlands View for a few weeks having been transferred from hospital. He died there on 18th July.
The care he was given was excellent, he was treated with respect dignity and kindness by all the staff. His last days were as comfortable as possible and we as family were also cared for. We could not have asked for better care for him and all the staff deserve recognition.

How likely would you be to recommend Woodlands View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Rose Pickering, Customer Service Administrator at Woodlands View Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

I have worked at Cornelius for several years as a Complimentary Therapist, so I have lots of comments from the residents about Cornelius. Every resident has some things to say as to how a place should be run but they all agree that Cornelius is the best place to be. They all enjoy the activities, be it a quiz or an imaginary trip around the country with the super activities lady. The staff never fail to smile and chat with the residents. All in all, it is a very comfortable and relaxed atmosphere which enables the residents to enjoy their stay. The garden gazebo is ideal for a morning or afternoon sit in the shade and enjoy the open air. The Summer garden party is great fun, with lots and lots of relatives visiting with grand children and great grand children.
What else can one say but I would move in when I reach a certain age!

How likely would you be to recommend Cornelius House? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

The home and staff are excellent.

How likely would you be to recommend Finavon Court - Forfar? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

It's brilliant living here, all the carers are very caring. It's a perfect place to live.

How likely would you be to recommend Belong Wigan? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Wigan responded to this review on 26 Jul 2016:

Thank you for taking the time to submit your review of Belong Wigan. We are pleased to hear that you are happy with the service provided.

I have always found all the staff, from the management team to the cleaning staff, caring, kind and approachable. They all have a good relationship with my 96 year old mother and the family. I find the staff turnover disappointing, mum gets friendly with someone and they leave, I do understand those problems.
I particularly admire the young members of staff, in this day and age it's good to see such caring amongst the young. The recent improvements have enhanced an already good situation.

How likely would you be to recommend Carr Gate Care Home? Likely

Care / Support: Excellent

Staff: Excellent

My husband attends the experience days 2 afternoons a week and I could not have chosen a better place for him. My initial impressions were excellent, from entering the building and speaking to the receptionist, to discussing my husbands needs with the experience coordinator, during which I was provided with a couple of forms to complete.
Initially, my thoughts were, what a lot of information is needed, but then I realised that this showed how thorough Belong are with their approach to each patients needs. Belong is unlike any other care facility I had been in previously and especially the public areas.
Everyone who I spoke to was extremely friendly and immediately made me feel special, so I felt sure that my husband would feel the same way too. My husband has now been visiting Belong for approximately 6 months and the care and attention he receives, in my opinion is excellent and I especially appreciate the update of what he has been doing during his afternoons attendance.

How likely would you be to recommend Belong Warrington? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Warrington responded to this review on 26 Jul 2016:

Thank you for taking the time to submit your review for Belong Warrington. We are pleased to hear that you are happy with the service provided.

Mum has lived at Bourne House since April 2016 after spending a short time in respite, she has settled in well mainly due to the care and support from the staff - all of who seem to understand what a challenging condition dementia is for a person and their family. They offer advice, guidance and comfort whenever needed. Mum has enjoyed lots of activities, trips to various places with the staff who understand the condition and its complexities. Bourne House feels homely and welcoming they support Mum, and Dad - who visits every day and evening - to enjoy life by being passionate about caring in a relaxing environment and treating residents and their families with respect.

We appreciate everything they do.

How likely would you be to recommend Bourne House? Extremely Likely

Care / Support: Excellent

This was the first time we have used Goatacre Manor. My husband was very happy with his short break there especially the helpful staff. He was treated with respect and we will be using Goatacre again when we need more respite care.

How likely would you be to recommend Goatacre Manor Care Centre? Extremely Likely

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Lovely homely atmosphere, with very caring and friendly staff. There is a beautiful garden for residents to walk around or just to sit and enjoy. Meals very good and varied. Some days they are offered a cooked breakfast, other days continental, dinner is served midday and consists of three courses. Tea there is a choice and residents can chose to have sandwiches if they wish.
There are activities most days, these are varied to suit individual residents, there are musical afternoons, an annual family barbecue, and we have just had a traditional fetewith music, which was also open to the public. This was a big success. My mother has been here three years and is very happy and considers all the staff as her family.

How likely would you be to recommend Woodbridge Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

My mother has lived at Cornelius House for 18 months now, and loves it. I was a local GP for many years, so I know all the care homes in the area well, and knew that Cornelius House was the best by a long way. When it came to looking for a place for my mother to move to, there was therefore only one choice, and we were lucky that they happened to have a vacancy at the right time. I am constantly impressed by the love, consideration and care my mother receives there, the kindness of the staff, and the huge range of activities, events and entertainments that are arranged for the residents. I feel it is exceptional, and that all the staff from the Matron down, genuinely care for the residents, and do all they can to provide a stimulating, loving, family environment for those they are looking after.

How likely would you be to recommend Cornelius House? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Generally Woodbury House is run very well. The food could be improved, however I do enjoy some meals. The carers are excellent! The activities staff are wonderful and work very hard to provide us with daily activities. My bedroom is good in size and we are having a refurb in the coming weeks and I am looking forward to a newly decorated room. Overall Woodbury is a lovely place to live. I enjoy going in the garden most and looking out at the beautiful views of surrounding woodland and fields.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My father was in Woodlands View for a few weeks having been transferred from hospital. He died there on 18th July.
The care he was given was excellent, he was treated with respect dignity and kindness by all the staff. His last days were as comfortable as possible and we as family were also cared for. We could not have asked for better care for him and all the staff deserve recognition.

How likely would you be to recommend Woodlands View Care Home? Extremely Likely

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Rose Pickering, Customer Service Administrator at Woodlands View Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

My mother has been at Thornbank for 3-4 months now and I am so relieved to have found a care home that actually 'CARES' for my mother with much understanding and patience. She is always clean and contented for which I am extremely thankful to the care staff. Her room is always (without exception) clean and tidy as are the communal dining and sitting areas. All the staff are bright and cheerful and as helpful with any query as they can possibly be.
After the dreadful experiences of her previous two care homes we are, as a family, more than pleased, thankful and relieved that we have found Thornbank. The manageress is a bright gregarious character full of life and you couldn't wish her to be more helpful and business like!

How likely would you be to recommend Thornbank? Extremely Likely

Care / Support: Excellent

Staff: Excellent

I have always found all the staff, from the management team to the cleaning staff, caring, kind and approachable. They all have a good relationship with my 96 year old mother and the family. I find the staff turnover disappointing, mum gets friendly with someone and they leave, I do understand those problems.
I particularly admire the young members of staff, in this day and age it's good to see such caring amongst the young. The recent improvements have enhanced an already good situation.

How likely would you be to recommend Carr Gate Care Home? Likely

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have worked at Cornelius for several years as a Complimentary Therapist, so I have lots of comments from the residents about Cornelius. Every resident has some things to say as to how a place should be run but they all agree that Cornelius is the best place to be. They all enjoy the activities, be it a quiz or an imaginary trip around the country with the super activities lady. The staff never fail to smile and chat with the residents. All in all, it is a very comfortable and relaxed atmosphere which enables the residents to enjoy their stay. The garden gazebo is ideal for a morning or afternoon sit in the shade and enjoy the open air. The Summer garden party is great fun, with lots and lots of relatives visiting with grand children and great grand children.
What else can one say but I would move in when I reach a certain age!

How likely would you be to recommend Cornelius House? Extremely Likely

Treated with Dignity: Excellent

My mother has been at this home for 3 years. Initially the hospital transferred her as a terminally ill patient, only expected to survive 2 days. Here we are 3 years later, and my mother has just passed away. I totally believe that the excellent nursing, and once she started to improve, the continued care and nursing she had, made her last 3 years fantastic. Days at the seaside, lunches out and exercises most days, made for continued interest and fun. Very caring home and very loving at the time of her passing.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Mum has lived at Bourne House since April 2016 after spending a short time in respite, she has settled in well mainly due to the care and support from the staff - all of who seem to understand what a challenging condition dementia is for a person and their family. They offer advice, guidance and comfort whenever needed. Mum has enjoyed lots of activities, trips to various places with the staff who understand the condition and its complexities. Bourne House feels homely and welcoming they support Mum, and Dad - who visits every day and evening - to enjoy life by being passionate about caring in a relaxing environment and treating residents and their families with respect.

We appreciate everything they do.

How likely would you be to recommend Bourne House? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Lovely homely atmosphere, with very caring and friendly staff. There is a beautiful garden for residents to walk around or just to sit and enjoy. Meals very good and varied. Some days they are offered a cooked breakfast, other days continental, dinner is served midday and consists of three courses. Tea there is a choice and residents can chose to have sandwiches if they wish.
There are activities most days, these are varied to suit individual residents, there are musical afternoons, an annual family barbecue, and we have just had a traditional fetewith music, which was also open to the public. This was a big success. My mother has been here three years and is very happy and considers all the staff as her family.

How likely would you be to recommend Woodbridge Lodge? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Gong to the home to visit my husband, all bloods, blood pressure, urine done without asking, that I appreciate. Husband kept clean, very tidy and enjoys his food.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Rose Pickering, Customer Service Administrator at Kirknowe Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother has been at this home for 3 years. Initially the hospital transferred her as a terminally ill patient, only expected to survive 2 days. Here we are 3 years later, and my mother has just passed away. I totally believe that the excellent nursing, and once she started to improve, the continued care and nursing she had, made her last 3 years fantastic. Days at the seaside, lunches out and exercises most days, made for continued interest and fun. Very caring home and very loving at the time of her passing.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother has been at Thornbank for 3-4 months now and I am so relieved to have found a care home that actually 'CARES' for my mother with much understanding and patience. She is always clean and contented for which I am extremely thankful to the care staff. Her room is always (without exception) clean and tidy as are the communal dining and sitting areas. All the staff are bright and cheerful and as helpful with any query as they can possibly be.
After the dreadful experiences of her previous two care homes we are, as a family, more than pleased, thankful and relieved that we have found Thornbank. The manageress is a bright gregarious character full of life and you couldn't wish her to be more helpful and business like!

How likely would you be to recommend Thornbank? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Generally Woodbury House is run very well. The food could be improved, however I do enjoy some meals. The carers are excellent! The activities staff are wonderful and work very hard to provide us with daily activities. My bedroom is good in size and we are having a refurb in the coming weeks and I am looking forward to a newly decorated room. Overall Woodbury is a lovely place to live. I enjoy going in the garden most and looking out at the beautiful views of surrounding woodland and fields.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has lived at Bourne House since April 2016 after spending a short time in respite, she has settled in well mainly due to the care and support from the staff - all of who seem to understand what a challenging condition dementia is for a person and their family. They offer advice, guidance and comfort whenever needed. Mum has enjoyed lots of activities, trips to various places with the staff who understand the condition and its complexities. Bourne House feels homely and welcoming they support Mum, and Dad - who visits every day and evening - to enjoy life by being passionate about caring in a relaxing environment and treating residents and their families with respect.

We appreciate everything they do.

How likely would you be to recommend Bourne House? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

It is brilliant. They look after my relative really well. Everybody is lovely. They are hard working and treat all the residents exactly the same. The home is spotlessly clean.

How likely would you be to recommend Royal Leamington Spa Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A very good care home. Friendly staff and good management.

How likely would you be to recommend Lomond Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

My mother has been at Thornbank for 3-4 months now and I am so relieved to have found a care home that actually 'CARES' for my mother with much understanding and patience. She is always clean and contented for which I am extremely thankful to the care staff. Her room is always (without exception) clean and tidy as are the communal dining and sitting areas. All the staff are bright and cheerful and as helpful with any query as they can possibly be.
After the dreadful experiences of her previous two care homes we are, as a family, more than pleased, thankful and relieved that we have found Thornbank. The manageress is a bright gregarious character full of life and you couldn't wish her to be more helpful and business like!

How likely would you be to recommend Thornbank? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Our son is staying at Westfield House in Dereham due to mental health and autism. Our social worker found this fantastic care home where all staff are specialist trained in autism. The manager and staff make sure my son's well-being is spot-on and they make him feel happy and content. As parents we are always made to feel welcome and are kept up to date with the care plan. Our son is kept safe and gets on well with the staff. We can see improvement already after only a month. Well done Black Swan staff!

How likely would you be to recommend Westfield House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A very good care home. Friendly staff and good management.

How likely would you be to recommend Lomond Court Care Home? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The Old Rectory is happy and friendly, staff are always good humoured and helpful.

How likely would you be to recommend The Old Rectory? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good