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The review encompassed many factors, my comfort, my security, my well being, my dealings with the staff my opinion of e.g meals, the caring provided. In terms of care it is excellent the rooms are cleaned daily. There is an assigned carer for me but all the carers are helpful diligent and want to do a "good job". There are choices of menus at dinner and supper (5pm) The food is well cooked and the menus are varied. Residents are treated with dignity (some have dementia type illness) and humour (when appropriate) there are areas for sitting out in good weather and then cold drinks (and ice cream!) is provided. A new activities coordinator has just been appointed.

How likely would you be to recommend Nazareth House - Glasgow? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Excellent

Value for Money: Good

I have lived at the Whitehouse for a long time now. I really like it here, I have a few friends here but my main friend had her 100th birthday here a few weeks ago, we all had a lovely day. The staff always help me if I need help and the lounges are beautiful. We have a good variety of food but I enjoy my puddings.

How likely would you be to recommend Whitehouse? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We are more than satisfied with the care of my brother. The nursing staff are excellent and the care staff treat him with dignity and often great affection. My wife and I are always treated with respect and friendship.

How likely would you be to recommend Meadow House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Throughout mam's stay she has been cared for by people who do care! She has had consideration, professionalism and love - yes love - in abundance.
The whole team is managed superbly with staff contributing beyond what could be expected. The whole ethos is supportive, friendly and dignified. Carers who secure a place here have no need to worry - they're very very lucky!!!

How likely would you be to recommend Howgate House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

How likely would you be to recommend Forth Bay Nursing Home? Don't know

Care / Support: Satisfactory

Everything great, no faults anywhere. Staff/food everything great. Excellent.

How likely would you be to recommend Watlington & District Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My 90 year old aunt was admitted to Park Lane care home in January this year as she is no longer able to live independently. From the get-go the staff at Park Lane have proved to be caring and professional. The home has a friendly and relaxed atmosphere and on each visit the resident ladies on my aunt's floor, seem to be a chatty and interactive bunch. The staff have tried to understand as much as possible about aunt's likes and dislikes as well as her needs. She has therefore settled in quickly and is at ease there.

On two occasions it has been necessary to send her to hospital and each time I have received a prompt and informative call from staff. I live at a distance so good communication is essential. The manager has always responded quickly to emails from me and other members of staff will phone to keep me in the loop if they have any concerns.

In brief, the staff have my trust and my aunt is receiving excellent and attentive care.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

My husband settled down very well and he seems to enjoy himself. The staff are very kind and helpful.

How likely would you be to recommend Tunbridge Wells Care Centre? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Every aspect of my life is made happy and easy with plenty of leisure activities which keeps me mentally active and stimulated. I did not want to come here but I am now very settled and very happy.

How likely would you be to recommend Kew House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

The family found Howgate a very well run care home. The staff are very helpful in every way, especially in the last few days of my mothers life. A very well managed care home and thanks to the manager and all the staff.

How likely would you be to recommend Howgate House Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My experience here at Forthbay has been very good, staff are very friendly always giving opportunities for any food I want. Great service, very supportive staff good for chatting to being around all these. Staff members have made me feel a lot more confident about myself, everything is kept nice my hair is always done beautiful, everything I need staff are more than welcome to get it or do it for me. I'm made to feel very at home here, very nice environment.

How likely would you be to recommend Forth Bay Nursing Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

My 90 year old aunt was admitted to Park Lane care home in January this year as she is no longer able to live independently. From the get-go the staff at Park Lane have proved to be caring and professional. The home has a friendly and relaxed atmosphere and on each visit the resident ladies on my aunt's floor, seem to be a chatty and interactive bunch. The staff have tried to understand as much as possible about aunt's likes and dislikes as well as her needs. She has therefore settled in quickly and is at ease there.

On two occasions it has been necessary to send her to hospital and each time I have received a prompt and informative call from staff. I live at a distance so good communication is essential. The manager has always responded quickly to emails from me and other members of staff will phone to keep me in the loop if they have any concerns.

In brief, the staff have my trust and my aunt is receiving excellent and attentive care.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

We are more than satisfied with the care of my brother. The nursing staff are excellent and the care staff treat him with dignity and often great affection. My wife and I are always treated with respect and friendship.

How likely would you be to recommend Meadow House Nursing Home? Extremely Likely

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Recently a relative was transferred from hospital to Prince's Court for what turned out to be end of life care. She was too ill to use the facilities and was there for too short a time for me to comment properly on value for money - other than to say that the care given was priceless.
All the staff I met were brilliant but I do have to mention the nursing staff in particular, who treated my aunt with such care and kindness. I was perfectly happy to go home for a few days (some 300 miles away) and not worry that she was being looked after. The staff managed her pain and obvious distress with great compassion but still managed to give relatives a few moments of quality time with her towards the end.
As relatives, we were also looked after - communication with relatives was excellent at all times.
I will always remember the nursing staff were as upset at losing a patient, as we were at losing an aunt.

How likely would you be to recommend Prince's Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

The review encompassed many factors, my comfort, my security, my well being, my dealings with the staff my opinion of e.g meals, the caring provided. In terms of care it is excellent the rooms are cleaned daily. There is an assigned carer for me but all the carers are helpful diligent and want to do a "good job". There are choices of menus at dinner and supper (5pm) The food is well cooked and the menus are varied. Residents are treated with dignity (some have dementia type illness) and humour (when appropriate) there are areas for sitting out in good weather and then cold drinks (and ice cream!) is provided. A new activities coordinator has just been appointed.

How likely would you be to recommend Nazareth House - Glasgow? Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Very caring and professional. Beautiful home, well kept. Staff friendly and helpful. Food very good. Would highly recommend.

How likely would you be to recommend Avery Mews Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Good

A friendly, helpful and caring home with excellent facilities. The staff are welcoming and accessible and are helpful in communicating any concerns about or from the residents. I was impressed by the understanding of the needs of elderly people and the way they are treated with respect and dignity.

How likely would you be to recommend Kew House? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Beautiful and well maintained facilities throughout; always spotlessly clean and smelling fresh. Over and above the importance of the facilities is the caring and dedicated staff. Nothing is too much to ask and I can honestly say I have only ever seen all residents treated with empathy, kindness and dignity. First class care.

How likely would you be to recommend Linden House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Manor House is like a home from home. Very cosy and not at all like an institution. The staff are always very friendly and helpful, and I completely trust them with mum's care.

How likely would you be to recommend Manor House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

My experience here at Forthbay has been very good, staff are very friendly always giving opportunities for any food I want. Great service, very supportive staff good for chatting to being around all these. Staff members have made me feel a lot more confident about myself, everything is kept nice my hair is always done beautiful, everything I need staff are more than welcome to get it or do it for me. I'm made to feel very at home here, very nice environment.

How likely would you be to recommend Forth Bay Nursing Home? Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

We have noticed a definite improvement in the past few months. Staffing seem to be more under control, activities are more frequent and varied, menus improving (although more thought needs to be given to presentation/colour).
Better interaction between new manager and residents.

How likely would you be to recommend Kew House? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Recently a relative was transferred from hospital to Prince's Court for what turned out to be end of life care. She was too ill to use the facilities and was there for too short a time for me to comment properly on value for money - other than to say that the care given was priceless.
All the staff I met were brilliant but I do have to mention the nursing staff in particular, who treated my aunt with such care and kindness. I was perfectly happy to go home for a few days (some 300 miles away) and not worry that she was being looked after. The staff managed her pain and obvious distress with great compassion but still managed to give relatives a few moments of quality time with her towards the end.
As relatives, we were also looked after - communication with relatives was excellent at all times.
I will always remember the nursing staff were as upset at losing a patient, as we were at losing an aunt.

How likely would you be to recommend Prince's Court? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

My 90 year old aunt was admitted to Park Lane care home in January this year as she is no longer able to live independently. From the get-go the staff at Park Lane have proved to be caring and professional. The home has a friendly and relaxed atmosphere and on each visit the resident ladies on my aunt's floor, seem to be a chatty and interactive bunch. The staff have tried to understand as much as possible about aunt's likes and dislikes as well as her needs. She has therefore settled in quickly and is at ease there.

On two occasions it has been necessary to send her to hospital and each time I have received a prompt and informative call from staff. I live at a distance so good communication is essential. The manager has always responded quickly to emails from me and other members of staff will phone to keep me in the loop if they have any concerns.

In brief, the staff have my trust and my aunt is receiving excellent and attentive care.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband hates respite but managed to survive two weeks! The woman who ran the floor was brilliant and they made sure he was in the lounge everyday. There was an "entertainment" singing, talking etc- most of the time and there always seemed to be sufficient staff around. In a lot of homes the staff ratios appear too low, the staff were pro-active and very helpful to me. Am considering getting him back for another break if they have room. Two of the biggest problems are lack of respite places and inability to book in advance.

How likely would you be to recommend Hampden Hall Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

My husband stayed for a week of respite care. Room was pleasant, a good size and clean. Everything he needed was at hand, staff were friendly and helpful and appeared to have attended well to his care needs. He is at high risk of falling and attention was paid to this risk and to falls during his stay. Clothes all clean at the end of the week and next stay booked.

How likely would you be to recommend Wessex Lodge Nursing Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Excellent all round service

How likely would you be to recommend Belmore Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

How likely would you be to recommend Forth Bay Nursing Home? Don't know

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Good

My husband has been in Ferfoot since January 2015. I have been very happy with everything at the home, it is a bright cheerful surrounding. The staff are excellent from the manager to the laundry ladies and cleaners, they can't do enough to make the residents have great care. The staff are always looking out for the family's and are always willing to help whenever they can. I go in most days and it is made easier by the welcome service. Keep up the good work.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Recently a relative was transferred from hospital to Prince's Court for what turned out to be end of life care. She was too ill to use the facilities and was there for too short a time for me to comment properly on value for money - other than to say that the care given was priceless.
All the staff I met were brilliant but I do have to mention the nursing staff in particular, who treated my aunt with such care and kindness. I was perfectly happy to go home for a few days (some 300 miles away) and not worry that she was being looked after. The staff managed her pain and obvious distress with great compassion but still managed to give relatives a few moments of quality time with her towards the end.
As relatives, we were also looked after - communication with relatives was excellent at all times.
I will always remember the nursing staff were as upset at losing a patient, as we were at losing an aunt.

How likely would you be to recommend Prince's Court? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Every aspect of my life is made happy and easy with plenty of leisure activities which keeps me mentally active and stimulated. I did not want to come here but I am now very settled and very happy.

How likely would you be to recommend Kew House? Extremely Likely

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Front desk always very helpful. Managers always approachable and helpful. My brother settled in very well.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

De Lucy House is a relaxed happy home, where residents are treated with respect and dignity. The staff appear happy and have a contentment about them. Their attention to detail is second to none and they make my mother-in-law feel special in the way they treat her. There are numerous activities, ensuring the residents are as occupied as they choose to be. Everybody who visits my mother-in-law says it is like a hotel. If I needed to be in a care home, I think I would love to feel like I was in a hotel!

How likely would you be to recommend De Lucy House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

A friendly, helpful and caring home with excellent facilities. The staff are welcoming and accessible and are helpful in communicating any concerns about or from the residents. I was impressed by the understanding of the needs of elderly people and the way they are treated with respect and dignity.

How likely would you be to recommend Kew House? Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband hates respite but managed to survive two weeks! The woman who ran the floor was brilliant and they made sure he was in the lounge everyday. There was an "entertainment" singing, talking etc- most of the time and there always seemed to be sufficient staff around. In a lot of homes the staff ratios appear too low, the staff were pro-active and very helpful to me. Am considering getting him back for another break if they have room. Two of the biggest problems are lack of respite places and inability to book in advance.

How likely would you be to recommend Hampden Hall Care Centre? Extremely Likely

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has been in Ferfoot since January 2015. I have been very happy with everything at the home, it is a bright cheerful surrounding. The staff are excellent from the manager to the laundry ladies and cleaners, they can't do enough to make the residents have great care. The staff are always looking out for the family's and are always willing to help whenever they can. I go in most days and it is made easier by the welcome service. Keep up the good work.

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We have noticed a definite improvement in the past few months. Staffing seem to be more under control, activities are more frequent and varied, menus improving (although more thought needs to be given to presentation/colour).
Better interaction between new manager and residents.

How likely would you be to recommend Kew House? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

De Lucy House is a relaxed happy home, where residents are treated with respect and dignity. The staff appear happy and have a contentment about them. Their attention to detail is second to none and they make my mother-in-law feel special in the way they treat her. There are numerous activities, ensuring the residents are as occupied as they choose to be. Everybody who visits my mother-in-law says it is like a hotel. If I needed to be in a care home, I think I would love to feel like I was in a hotel!

How likely would you be to recommend De Lucy House? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Manor House is like a home from home. Very cosy and not at all like an institution. The staff are always very friendly and helpful, and I completely trust them with mum's care.

How likely would you be to recommend Manor House? Extremely Likely

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I have found the staff to be pleasant and caring whilst looking after my relative. The home is always clean and tidy. If I require any information about his health or needs my questions are always answered straight away if possible. The main thing is that he seems to be, for the most part, happy!

How likely would you be to recommend Baytree Court? Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 31 May 2016:

Thanks Geoff for your kind words.

Excellent all round service

How likely would you be to recommend Belmore Lodge? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit monthly with a volunteer from the church to take a Communion Service. We are always made welcome and treated with respect and we witness the same attitude towards the residents. The environment is beautifully kept and there is a relaxed atmosphere of calm.

How likely would you be to recommend Bartlett's Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found the staff to be pleasant and caring whilst looking after my relative. The home is always clean and tidy. If I require any information about his health or needs my questions are always answered straight away if possible. The main thing is that he seems to be, for the most part, happy!

How likely would you be to recommend Baytree Court? Likely

Food & Drink: Good

Activities: Good

Safety / Security: Satisfactory

Value for Money: Don't Know

Overall Standard: Good

Treated with Dignity: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 31 May 2016:

Thanks Geoff for your kind words.