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Exceptional care from a dedicated staff team, our family have no hesitation in recommending this wonderful Care Home.
Both my mum and uncle are in Bank Close House. So to us, this is a real family home.

How likely would you be to recommend Bank Close House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jill Cocking, Operations manager at Bank Close House responded to this review on 02 Dec 2016:

Thank You for your comments, the staff at Bank Close work very hard. I am delighted that you are happy with the care we deliver to 2 members of your family.

My wife was taken to Shadon House by her Alzheimer's carer. She received a warm welcome on arrival - staff expected her on Monday morning. I was informed later that she had settled in quickly and felt 'at home'. She ate well, the menu was varied. I telephoned to speak to the carer after 24-hours and was informed that my wife was very comfortable. She did not sleep well but this was not due to the lack of care, it was my wife's present condition. When I picked her up after eight days, she was happy and looking good. A rewarding week for both of us.

How likely would you be to recommend Shadon House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Living in the U.S. and being my sister's only close kin, looking for a nursing/care home from so far away was difficult. My sister was in an assisted living facility but was now unable to care for her deteriorating conditions. As soon as we met with the Queens Court management and saw the home, we were impressed. Since moving my sister into Barchester Queens Court Care Home, I have not had one worry about her getting the best of care and that I made the right choice. This is a huge relief for someone who lives 3,000 miles away.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We cannot fault this nursing home for the care and attention and high standard.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Didn't want to go into a home but now I have been here for 4 months and very happy. Staff are friendly and made new friends. Have also been on a few trips out.

How likely would you be to recommend Old Raven House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Gillian hepworth, Proprietor at Old Raven House responded to this review on 02 Dec 2016:

Thank you so much for your review. Please remember our managers door is always open if you feel we can help at all. We do strive to continue to improve our facilities therefore take all constructive comments seriously if it improves your stay with us.

My dad has been at Defoe for a number of years. The home has gone from strength to strength. The home is always as happy home. Staff always welcoming, music playing, it is always pristine and you can always hear laughter throughout the home. My father loves sitting outside the manager's office. The manager talked with him and found out his favourite music and she made playlists for him with over 200 songs. My father now sits for hours listening to music reliving his memories through music.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Coxhill Manor and its staff are very special indeed. The residents of Coxhill Manor are all so happy and speak so highly of the staff. Nothing is too much trouble for the staff. They are patient, caring and so kind. The activities and events held at Coxhill Manor for the residents are wonderful. I am a particular fan of animals being allowed to live with residents or at the care home and for animals being brought in to visit the residents. The nursing home is extremely clean and the food is of a good standard. The management and nursing staff deserve recognition for the caring, friendly, happy environment that is Coxhill Manor.

How likely would you be to recommend Coxhill Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am really happy with the care my mum is having in Dingle Meadow. She is happy in herself, she has made friends with residents and staff, everyone is so kind. Thank you all.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Although mam has only been here a few weeks, the staff in the home helped us through a very difficult time and deserve credit for their professionalism and bedside manner, helping to get mam settled in her new surroundings. It would be impossible to find fault with anything, or anybody at the "home". Keep the good work up, it means everything to our family, knowing that mam is being taken care of in every way. Thank you

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Treated with Dignity: Excellent

My father came to Highcliffe Nursing home having spent 9 weeks in hospital extremely unwell with kidney and liver conditions. On top of that, he has Alzheimers. His needs are complex and it is a worry to let your loved one go into care - like handing over a precious and helpless child - even though he is 85! I want to commend all the team at Highcliffe for all the care and concern they show my father. All the team are always ready to chat and answer any concerns. Everyone seems up to date with what is happening to my dad and if they don't know the answer, they will promptly find out. How lovely for a nurse I had never met before to take time to introduce herself to me and talk about my dad. How kind too that you are always offered a cup of tea whatever time you visit - even though they have a million chores to do. The home is always quiet, warm, clean and most importantly calm. My dad is still very poorly but I sleep better at night knowing he is at Highcliffe and in caring hands.

How likely would you be to recommend Highcliffe Nursing Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Good

Treated with Dignity: Excellent

We are new to the use of a care home for which my mother is using but Larchwood Care Centre reviews all her needs from personal care to medication. We have no concern or worries while my mother is in their care.

How likely would you be to recommend Larchwood Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

All of the staff are very good at their work, treating patients with care and respect and nothing is a trouble. Everything about the home is of the highest quality, nothing can be faulted, the care is to the highest degree, therefore there is no need for any family worries at all. Well done.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has been in Astley Grange Nursing Home for 2 months and is receiving excellent care. I have found all the staff to be efficient and caring. However, it takes a special person to deal with my father, due to his short term memory and temperaments. We are very lucky to have his nurse. She is compassionate and really understands my father and knows exactly how to deal with him and talk to him and especially with things like being able to persuade him to have a shave when he refuses. Overall, very happy.

How likely would you be to recommend Astley Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My husband has been a resident in Cloisters since August 2014. In June 2015 he suffered a stroke and in 2016 he fractured his hip. Since that time, his condition has deteriorated and over the last year, he has been unable to talk or walk. A nurse started working at Cloisters in 2015 and I cannot stress how much her care has made a difference to my husband. She encourages him and her understanding and empathy with him and all the residents is exceptional. She has made such a difference and her presence at Cloisters is a great asset.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My cousin suffered a major stroke in February, which has left her without the use of the left side of her body. Everything has been done by the staff to make her transition into Court Lodge as stress-free as possible.
As relatives, we are kept informed and encouraged to join in events and have been so impressed with the welcoming and positive approach by staff to residents and family.

How likely would you be to recommend Court Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am looking at homes for my mother-in-law. We have seen many in Leicester and we were welcomed into the home and shown a lovely well-constructed home. Staff were so helpful. The manager understood what a hard decision it was for us to find the best home. No question was unanswered and it was not rushed at all. We went into the lounge on the 1st floor and the music and laughter was amazing. The rooms were great and all with ensuite. We have found the home we want at Beaumont Hall.

How likely would you be to recommend Beaumont Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Care is absolutely fantastic. Staff are really so good. Some work has been done in the home decoration and some more is happening which is so nice.
My husband says "when I am old enough I will come here to stay".

How likely would you be to recommend The Garden House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jill Cocking, Operations manager at The Garden House responded to this review on 02 Dec 2016:

Thank you so much for your review. The staff are exceptional in the home and I am sure they will be delighted by your comments .
We are working very hard in the home and are due to open our " enhanced dementia " suit within the next few weeks.

Tables and chairs in the music room where my Mum has her meals are very dirty. Always got other people clothes in her wardrobe despite having names in them. Not introduced properly to new staff, so never know whether they are staff or relatives.

How likely would you be to recommend Lathbury Manor? Likely

Care / Support: Satisfactory

Staff: Satisfactory

Management: Satisfactory

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Satisfactory

Jon Allen, Director at Lathbury Manor responded to this review on 02 Dec 2016:

Thank you for your review. I am sorry you are not fully satisfied with the home. I will pick each of these issues up immediately. The tables and chairs in the music room are cleaned every evening. However during the day they can get soiled particularly at meal times. I will make sure we are doing even more to meet your expectations.
I have discussed the issues you have raised and staff are addressing them. Please if going forward you are not fully satisfied with any aspect of the home then as always mentioned please email or call me directy.

My relative has been a resident in Berkeley Court since 25th February 2013 when it was under the management of Ideal Care Homes, taken over by Anchor in September 2015. Since then, several changes of management staff have occurred and standards have been very good.
Staff who work and take care of the residents in question have been excellent. She has been lucky to have the same carers all the time until she was moved to a nursing care home which is nearer for me to visit as age is not on my side and the travel to Leeds is not good with public or private transport. The transfer to the new home, arranged by Berkeley Court, was outstanding and she was accompanied by a carer. I thank all at Berkeley Court for all the excellent care for 3 years 7 months.

How likely would you be to recommend Berkeley Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was at Woodside for over three years and has been very well looked after during that time. The home always has a warm and bright atmosphere and the team always very caring, creating a cosy and family feeling for residents and visitors. We have always been kept fully informed of her health and any other issues, and had a good level of communication with the team, especially during our weekly visits. We are very grateful for the care provided and never had to worry, as we knew she was in in the safest of hands. I have nothing but praise for the very professional but compassionate way in which they cared for my mother, especially towards the end of her life when a high level of personal care was required.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I would like to commend the management and staff for their kindness, compassion and professionalism whilst looking after my father and our family. The staff all greet you with a smile and cheerful manner and really understand the stress families go through when a relative has to go into care. Thank you to everyone.

How likely would you be to recommend Trevarna? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good

How likely would you be to recommend Three Corners? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mother has settled in well. She looks amazing, much of which is due to the staff chatting to her, good home cooking, mental stimulation and the activities which she joins in and enjoys very much. The staff keep on top of any health issues, referring her to the doctor when necessary. Care is taken to ensure all medications are taken at the right time. The stress and worries I had when she was at home have now gone as she is taken care of so well.

How likely would you be to recommend Larchwood Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother has only been a resident at Meadow View Residential Care Home since 30/09/16. Already she has been involved in activities and participated in card making and reminiscing over pictures of places she and my father used to frequently go. I feel it is important my mother takes part in the homes daily activities as I believe it is helping her to settle in which has helped me to accept the situation.

How likely would you be to recommend Meadow View Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

When it became clear that Mum required more care than I could provide at home, the staff at Barchester Collingtree Park Care Home made the transition to becoming a resident extremely smooth and as easy as possible. Any requests regarding moving furnishings in the room were carried out quickly and efficiently. The staff greet Mum as a friend and treat her with dignity. Assistance with personal care is given naturally with no sense of embarrassment for Mum. I can't recommend Barchester Collingtree Park Care Home highly enough for their friendliness and care.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tracye Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 02 Dec 2016:

Thank you for your review and recommendation, we are privileged to be able to help you and especially mum.