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The staff are absolutely amazing settling my mother seamlessly. Her accommodation is well suited to her needs. I am well looked after when I visit her.

How likely would you be to recommend Cheney House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Facilities are excellent and standards of cleanliness are beyond criticism.
Residents receive all necessary care and attention, and the food is good and plentiful too.
I have nothing but praise for Coton Care.

How likely would you be to recommend Coton Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The Christmas theme was generated throughout December with decorations, songs and carols regularly forming part of each day. This involved the residents taking part in various stimulating activities. Christmas day itself was a triumph for staff organisation, since many of the residents spent Christmas day at Park Riding. The Christmas meal was excellent. The food here is always of good quality, as is the general management of this care home.

How likely would you be to recommend Park Riding? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good service. Carers are very good and always and good helpful to me. Always very clean, food very good.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Friendly environment, couldn't wish for anything better. Level of care excellent.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Our mother lived contentedly at Alde House for 6 years until her death in August 2016. It has a very homely feel to it (no hint of an institution) and is beautifully clean, orderly and peaceful. The lounge, with its large windows looking out onto the garden is a particularly lovely and spacious area in which to relax. The recently improved garden is beautiful and perfect for visiting friends and relatives to enjoy with their loved ones, especially since the addition of it's wonderful new wooden "arbour" area. The manager could not be more welcoming, friendly, helpful and approachable. The head carer is very kind, calm and knowledgeable. The rest of the staff are lovely too, rather like an extended family. Lunches are delicious and social events are always a real pleasure to attend. It is very reassuring to know that the committed Board of Trustees always have the best interests of the residents at heart. Alde House is a very special place.

How likely would you be to recommend Alde House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The place mentioned above is ideal for anyone. My experience is a good guide to follow, the staff are very reliable and helpful in every way. As regards food etc no complaints as everything is well organised and respected, everything is accepted and nothing is too much trouble which makes life well worth living.

How likely would you be to recommend Ladysmith Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Adam Knights, Managing Director at Ladysmith Care Home responded to this review on 19 Jan 2017:

Thank you for your kind comments, I will be sure to pass them onto everyone who works at the home.

My father received two weeks respite care having been assaulted in another home in the area. He had been living at home prior to this period. The care and kindness given to dad and his family was excellent. The staff on the dementia floor were intuitive to dads needs and helped restore his confidence, dignity and pride. They helped him smile again. Walking into The Anchorage was like walking into a big pair of open arms which embraced us all. Thank you all wholeheartedly for all you do and the difference you made to our lives.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Parklands Lodge has a wonderfully warm and welcoming atmosphere. All the staff are caring and friendly. The food is excellent and there are many activities for the residents. Mum and Dad, with their very different needs, are safe and well looked after which is a relief to me after our experience with three other care homes in the vicinity.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Seems alright - only been here for 3 weeks - would not like to go anywhere else. I am near to my family. I have made friends here. I feel safe and comfortable here.

How likely would you be to recommend Menwinnion Country House Care Home? Likely

Care / Support: Satisfactory

Staff: Satisfactory

Management: Satisfactory

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Satisfactory

In the home for palliative care and transferred from NHS hospital at their cost. Care has been excellent and support given to the family at a very difficult time. Much appreciated.

How likely would you be to recommend Thorp House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Cleanliness: Good

Food & Drink: Good

Safety / Security: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The home organised a tea party for my mums 89th birthday. They allocated us a lovely room and when we arrived the room has been decorated beautifully with balloons and banners. The chef had prepared delicious sandwiches, sausage rolls and birthday cakes. It was a wonderful effort from the staff, especially the services manager.

How likely would you be to recommend Cuffley Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The care mum has received as a resident at Trefoil House has been outstanding. The support offered to us as a family has been invaluable. Mum is well looked after and her individual needs are always met. We have found all members of staff to be approachable from managers to cleaning staff and all queries and issues raised are dealt with promptly. We would have no hesitation in recommending your care home to others.

How likely would you be to recommend Trefoil House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

My husband has been a resident at the home for over the last four years. The care he gets is excellent and the care staff are really good. The new manager has brought in changes they make us feel at home. We had a lovely party in August for our 60th Diamond Wedding that we fully enjoyed.

How likely would you be to recommend Haverholme House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All the staff are very caring, kind and efficient and a very good on-site manager. Nothing is ever too much trouble. It is good to have the open door policy for visiting. Residents are encouraged to participate in activities but are able to stay in their rooms if they wish, where meals are taken to them and they are visited regularly by staff. A great weight of responsibility has been lifted from me.

How likely would you be to recommend Kent House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We visited my brother in the morning. We were greeted warmly in reception where a nurse took us to him in the lounge where there were three other patients. He remained asleep for most of our visit. We were offered tea and biscuits on arrival. At lunchtime, the nurse brought his tray to us, woke him and I was able to help him eat with some enjoyment. During our stay, some residents were able to communicate well and they spoke highly of the home. The manager also spoke to us and we left in the knowledge that he was in a safe, warm and caring environment.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

When looking for a care home for our mother we were recommended Cheviot Court. Our visit was so welcoming from the management team to meeting the care staff. We always feel welcome when we visit our mother, the staff are great and we are kept well informed of mam's well-being. The staff work very hard to maintain a very high standard of care and we as a family would have no hesitation in recommending Cheviot Court to others.

How likely would you be to recommend Cheviot Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

My mum moved into Hazelwell Lodge with extreme dementia and was also very unwell. All of the staff, management and owner were amazing. The care was definitely to the highest standard. Everyone was very kind, caring, sympathetic, knowledgeable and efficient no matter what their role.
We changed mums room around, put up lots of photos etc (with help from the handyman) and made it her own, this was welcomed. We were there all day, every day and this was welcomed too and because of this, we got to know the staff, management and residents really well.
Sadly mum was so poorly, she was put on an end of life plan, again this was dealt with to the highest level. When mum passed away, the night staff were there with us and ensured that every need was met with support and sympathy.
Hazelwell treats residents as individuals. They recognise that this is their home and that different things make different people happy. Residents all receive the utmost respect and care and we are so grateful to everyone there.

How likely would you be to recommend Hazelwell Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Always friendly staff. Excellent care for my mother, she is treated with care, affection and dignity. Good range of activities for residents and staff always available to chat for advice and updates. I couldn't wish for a better home for my 95-year-old mother. She has been at Kirkley Manor for eight years. The home continues to improve.

How likely would you be to recommend Kirkley Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother was admitted in September 2016. When she came in she was extremely weak, bad tempered, had skin problems and was hardly eating or drinking.
Within a day or so she was commenting on how kind the staff were. I witnessed a remarkable change in my mother's demeanour over the first couple of weeks.
She became more alert, regained her sense of humour, started enjoying the food and even learnt a little welsh. I was amazed that my mother started reading again, something she had not done for almost two years.

I would have no hesitation in recommending Campion Gardens and I would like to take this opportunity to personally thank the wonderful staff for the care and affection shown to my mother, I will be eternally grateful.

My mother passed on on 9/01/2017 and it is a great comfort to know that for her last few months she was as happy and content as she could have been.

How likely would you be to recommend Campion Gardens Care Home, Day Care & Convalescence Care Hotel? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mother has been going through a bad patch over the last few years of not wanting to eat and drink or even be here. She has found life very hard recently with the death of my father last year, but with support and understanding from all the staff she has turned a corner and we, as a family, are very thankful.
We have not seen mum like her old self for years, she is engaging with other residents and joining in with the activities. Mum is very relaxed with all the staff and can be very cheeky at times.

How likely would you be to recommend The Granby? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are always really pleasant and friendly and my uncle is well cared for and happy. Every time we visit, Moat House is clean and tidy and all the residents are happy and comfortable. The rooms are a good size and the en-suite facilities well designed to meet the resident's needs. We particularly like the well designed communal areas but especially like the 'Memory Box' containing items personal to my uncle.
It is such a good idea to have meaningful items around to personalise his environment.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This is the home I have been to and I have been to lots of homes to have respite in Essex, but Colne View, Halstead is the best of all. Staff are first class, food is fine, cooked well and selected.

How likely would you be to recommend Colne View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are superb at managing care providing mental and physical stimulation and exercise. The home puts on continual engagement and entertainment. Residents are all happy and kept in excellent condition and presentation is immaculate. All residents are addressed by name and adapted to depending on their individual needs.

How likely would you be to recommend Upton House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum has now been looked after by the all the staff at Furzeham Lodge for nearly 6 years. They have seen and helped Mum through her declining stages of dementia and forced immobility due to her illness. My sisters and I are so grateful to all the management and staff for the care, kindness and empathy that they have shown to Mum and us through her decline. It's difficult to describe in words how much this means and simply it just means everything to know that Mum is in kind, caring and supportive hands. I cannot recommend this home enough. It's down to each of the team and the amazing job they do.

How likely would you be to recommend Furzeham Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent