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Latest Reviews Posted

I have come on two occasions and both times staff have been helpful with me and resident. Sufficient facilities available when family come to visit.

How likely would you be to recommend Field View? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The new care home is beautifully designed and fitted combining practical details and a sense of home from home. My siblings and I are happy with the care our father receives. The staff are dedicated, patient, kind and caring. We are always made to feel very welcome whenever we visit and it is often, it is lovely to witness the way the staff relate to our dad and how he responds to them. He is settled and usually in good spirits which is reassuring to see.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Good

I am so pleased with the care home. After three years in Ashbrook Court, my sister seems so happy and is very well cared for. The staff are all so welcoming and caring.

How likely would you be to recommend Ashbrook Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Lovely environment, with welcoming staff. Residents observed to be treated individually and with dignity and respect. Memory boxes outside each resident's bedrooms were a beautiful personal touch.

How likely would you be to recommend Belmont House? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I visited my uncle on the 2nd day he moved and found him happy and settled. His rooms are delightful, warm and welcoming. I found the staff kind and helpful, despite the hard work involved in the move. Thank you.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father passed away on Saturday the 7th of January. The care he received has been wonderful throughout his residence since May 2015.
From the accommodation, staff, manager and activities organised to the excellent food, organised outings and wonderful scenery, everything has been first class. Staff are always available and their communication and kindness is overwhelming. I would recommend Bankwood without reservation.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife has been at Marion Lauder for 8 months, during which time I have found the standard of care consistently excellent. The staff are friendly and helpful and show acts of genuine kindness and humour towards the residents. I am happy that my wife is receiving the best care possible.

How likely would you be to recommend Marion Lauder House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

A Very high standard of care and support. The staff are first class.

How likely would you be to recommend Overdene House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I feel I must let everybody know who is in the same dilemma we were when choosing a care home for my Father-in-law, after a failed first attempt in one home we moved our dad-in-law to above home. It was absolutely excellent. The care and dignity was impeccable. The staff were amazing from cleaners to senior members of staff, they couldn't do enough for my dad-in-law and us as a family they were just incredible! We were so pleased we moved Dad here and his end of life was dignified and the overwhelming support we had by all was just unforgettable thank you so much!

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In the twelve months that I have visited my auntie at Bankwood, I have never witnessed anything other than excellent care and devotion from the staff to all residents. Nothing is too much trouble which includes looking after visitors as well as the residents.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The treatment my mum receives at Swallownest Care Home is second to none. The carers, true to their name, do care about the job they do. My mum is not very good at eating and they make sure that she is encouraged as much as they can to try to get her to eat. Her room is always kept really clean and her laundry is done really well. Before Christmas, the activities co-ordinator worked so hard and there was something for the residents to see or take part in almost every day. There were concerts, meals out, Christmas party and too many other things to mention, but each activity was carried out really well.

When I was ill for a few days, I had no problem with not being able to go to see my mum because I know that she was really well looked after.

I would like to thank the staff and management of the home very much for everything they do for my mum.

How likely would you be to recommend Swallownest Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

All excellent care home overall. Food and drink outstanding and often geared to residents needs. Lots of good activities. A very happy and caring environment.

How likely would you be to recommend The Red House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Caring, patient staff were right on hand when she felt pain and needed assistance.

How likely would you be to recommend The Red House? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Removed my sister from a very unsuitable care home. Popped into Highstone Mews without an appointment and was very impressed. Lovely caring staff, very clean and the manager is very helpful and understanding and kind. He helped arranged the transfer. I know my sister will be happy in Highstone Mews. My sister's face lit up when we took her into the reception area. Thank you to the staff and manager at Highstone Mews.

How likely would you be to recommend Highstone Mews Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My brother was cared for and loved by all. The staff from the time he went in until his last day some 7 months. We were able to leave after our visits (some 3 or 4) times a week with the confidence he was being cared for very well.

How likely would you be to recommend Howgate House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

A pleasant environment - facilities of a high standard. Care seems pretty good.

How likely would you be to recommend Greenacres? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The staff go the extra mile to ensure the residents have a lovely Christmas Day!

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband was in the home from Easter 2016 until October 2016, he was happy in Douglas View he liked his room and he loved the food and found the staff very kind and helpful.
I and my family our son and daughter all liked how happy he was and found the staff kind and helpful. On the day he died the staff said how much they would miss him.

How likely would you be to recommend Douglas View Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The care my aunt receives at Bernash is absolutely first class from the management to the carers, to the kitchen staff and to the cleaners. The carers are most in contact with my aunt and we were really overwhelmed by their kindness to her and their professionalism. Lots of activities put on through the day and lovely food cooked by the kitchen. We would have absolutely no reservations whatsoever about recommending this care home to others.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 16 Jan 2017:

Dear Gemma, thank you for such a heartfelt review of our home and team, it makes me very proud. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warmest wishes, Ryan.

A professional and helpful, caring experience for my very elderly Aunt.

How likely would you be to recommend Braemar Lodge? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Safety / Security: Good

Value for Money: Poor

Overall Standard: Good

Treated with Dignity: Good

Only issue, some of the carers, when you ring the bell to get in, they see you there but ignore the bell ringing and wait for another staff member to let you in.

How likely would you be to recommend Tuxford Manor Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am extremely happy with the care that dad receives. He is always cared for washed, clean and tidy. He is checked regularly even through the night. I am always kept well informed about dad's progress and health. The staff are always willing to help and take great care with all of the residents.

How likely would you be to recommend Simonsfield Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Very considerate and caring staff. Excellent facilities, rich and diverse. Catering for all residents interest and needs.
Patient care is second to none. Food for residents is appetising and nutritious.
A very safe environment for residents.

How likely would you be to recommend Simonsfield Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I attended an afternoon tea party and found a lovely atmosphere. The staff took time to talk to the residents and spent time with those with no visitors. The staff were most welcoming to all visitors and we had a lovely tea and an impromptu sing-song. My friend whom I visit really enjoyed it.

How likely would you be to recommend Park House Nursing Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent service from all staff, friendly, helpful, understanding of my wife's needs whilst in respite care, could not be better. Thank you so much it has given us more hope and understanding.

How likely would you be to recommend Brandon House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent