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Latest Reviews Posted

Mum is cared for and well presented. Mum is sometimes difficult and yet staff deal with her with humour and kindness. She is happy there but cannot actually tell us what she does - due to the dementia! Her room is well cared for and she is dressed in her own clean clothes. She can be difficult and staff appreciate this and share the information with us, they let us know when there have been issues, and what these issue are. Food is good and as a visitor I have been offered lunch when I arrived at an inopportune moment. Mum is keen to come out for a while and have a ride around but actually wants to go back there if we bring her to our house. Dementia is dreadful and the team at Beech House do their very best to make it as painless as possible.

How likely would you be to recommend Beech House? Extremely LIKELY

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

I hold the home in the highest possible way. We have found the staff in all departments in the reports we receive in every aspects of what my wife has been eating and if she has had any slight mishaps. The staff are very helpful also they are very happy all the time. They seem to be very capable in every aspect of their work. Every celebration the hall is decorated to the joy of the residents. By the way the food is excellent.

How likely would you be to recommend Highfield Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My partner has been a resident at Florence House for 18 months and I've found the staff there are very friendly, helpful and very welcoming. There's always a happy atmosphere and my partner has settled there and feels safe. I never thought that would happen.

How likely would you be to recommend Florence House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Carer, staff were more than helpful with my grandmother. The choice of foods were nourishing and well balanced. There was always help when she needed anything. I would not have any problems recommending the home if I knew someone was coming in for rehab or even permanent care.

How likely would you be to recommend Thornhill House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Mum is cared for and well presented. Mum is sometimes difficult and yet staff deal with her with humour and kindness. She is happy there but cannot actually tell us what she does - due to the dementia! Her room is well cared for and she is dressed in her own clean clothes. She can be difficult and staff appreciate this and share the information with us, they let us know when there have been issues, and what these issue are. Food is good and as a visitor I have been offered lunch when I arrived at an inopportune moment. Mum is keen to come out for a while and have a ride around but actually wants to go back there if we bring her to our house. Dementia is dreadful and the team at Beech House do their very best to make it as painless as possible.

How likely would you be to recommend Beech House? Extremely LIKELY

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

When we needed assistance Tall Trees stepped in quickly and efficiently. My mother is well cared for and when she needs medical intervention it is on hand. Compared to 'live in' care at home it represents good value for money with the added advantage of having access to medical care when needed. It is a valuable service enabling my mother to remain close to her friends while receiving the care she needs.

How likely would you be to recommend Tall Trees Care Centre? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

My father was admitted to Alexandra Grange at short notice on 27th December as his Parkinson's dementia was making it impossible for him to be cared for at home. The staff at the home responded very well given the short notice that they had before admitting him and they have done all that they can to make him comfortable and settled. They encourage him to socialise with the other residents and to join in activities. Whenever I have visited he has been mostly happy and is obviously well cared for.

How likely would you be to recommend Alexandra Grange Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

The home is great the staff made me feel welcome. My room is great, the food is excellent. The other residents made me feel good, made a new friend and was a bit sad when he left, but other residents are good as well.

How likely would you be to recommend Berry Hill Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I love the home but I miss my own home. I want to say thank you.

How likely would you be to recommend Thornhill House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Mum has been at Aspen Court for 14 months, she is very happy and contented and her health and well being have really improved. The food is good with a good choice, no one would go hungry. The staff all lovely, all are very kind and helpful to mum and also to us, her family. Anything you need to know is always sorted, they have a new manager, who is always very helpful, the office staff are good, in fact all the staff are really excellent. We are so pleased that we found Aspen Court.

How likely would you be to recommend Aspen Court Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

I have found staff friendly and helpful. If I have any queries or worries about my mothers health or care they are always happy to discuss with me what is needed to rectify any problems and answers my questions. My mother has been bedridden for more than 1 and half years but never had a pressure sore, has regular visits from doctor, district nurses and dietician. The staff throw themselves into all holiday celebrations for the enjoyment of the residents (Christmas, Easter, Valentines day etc.) and always do their best for them.

How likely would you be to recommend Spencefield Grange? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Carer, staff were more than helpful with my grandmother. The choice of foods were nourishing and well balanced. There was always help when she needed anything. I would not have any problems recommending the home if I knew someone was coming in for rehab or even permanent care.

How likely would you be to recommend Thornhill House? Extremely LIKELY

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

What an incredible care home, the staff are so pleasant, friendly and all the rooms are spotless. Choice of menu's for each meal, home cooked. As a family moving mum to care was hard, but the way the staff have treated mum, she couldn't be in better hands. Well Done to Botham Hall Care Home.

How likely would you be to recommend Botham Hall Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Roxburgh House is a wonderful care home.
The staff, food, facilities and activities are excellent.
My mothers quality of life has increased dramatically since living at Roxburgh House despite her mental and physical disabilities.

How likely would you be to recommend Roxburgh House Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I like the home and the food is good. Staff nice.

How likely would you be to recommend Thornhill House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

When we needed assistance Tall Trees stepped in quickly and efficiently. My mother is well cared for and when she needs medical intervention it is on hand. Compared to 'live in' care at home it represents good value for money with the added advantage of having access to medical care when needed. It is a valuable service enabling my mother to remain close to her friends while receiving the care she needs.

How likely would you be to recommend Tall Trees Care Centre? Extremely LIKELY

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Mum has been at Bebington coming up to five years. I know she is happy here although she will say different. I know she is safe and warm and she now has company at night.

How likely would you be to recommend Bebington Care Home? Extremely LIKELY

Care / Support: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

What an incredible care home, the staff are so pleasant, friendly and all the rooms are spotless. Choice of menu's for each meal, home cooked. As a family moving mum to care was hard, but the way the staff have treated mum, she couldn't be in better hands. Well Done to Botham Hall Care Home.

How likely would you be to recommend Botham Hall Care Home? Extremely LIKELY

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I love the home but I miss my own home. I want to say thank you.

How likely would you be to recommend Thornhill House? Extremely LIKELY

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This month my mother died after being in Wessex House for over seven years. She had Alzheimer's which became progressively more acute, but during this time my mother was treated with the utmost care and dignity and despite virtually bed ridden for her last three years. She died without a single bedsore, which is testimonial to the devotion the staff displayed to her care both day and night. My mother was completely helpless but her every need was supplied.

How likely would you be to recommend Wessex House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

My aunt has been here for 15months now. She appears to be well cared for and the staff are aware when additional measures are required for her comfort. She is content here and says the staff are very kind and friendly. She is however bed-ridden so I cannot comment on any activities available to residents as she does not participate in them.

How likely would you be to recommend Pentlow Nursing Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Cleanliness: Good

Food & Drink: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

A pleasant and inviting environment with courteous management and staff, a nice clean odourless place for residents.

How likely would you be to recommend Lothian House Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

I have found staff friendly and helpful. If I have any queries or worries about my mothers health or care they are always happy to discuss with me what is needed to rectify any problems and answers my questions. My mother has been bedridden for more than 1 and half years but never had a pressure sore, has regular visits from doctor, district nurses and dietician. The staff throw themselves into all holiday celebrations for the enjoyment of the residents (Christmas, Easter, Valentines day etc.) and always do their best for them.

How likely would you be to recommend Spencefield Grange? Extremely LIKELY

Overall Standard: Good

Treated with Dignity: Good

Following discharge from hospital, dad was placed in an interim unit, he stayed there for three months before moving to Ascot Lodge. We worried the move would unsettle him as his mental health had deteriorated rapidly. He was sedated at the previous home as he was challenging and was frequently aggressive with both staff and residents. Two months on and he has settled marvellously at Ascot Lodge. He is no longer sedated, is calm and happy. He communicates well with the care team, laughs and jokes. His walking has improved and his whole posture and demeanour is 100% better than when he arrived. The staff are clearly committed, genuinely care, have endless patience, right from the manager, nurses, carers and housekeepers exceptional.

How likely would you be to recommend Ascot Lodge Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

My father was admitted to Alexandra Grange at short notice on 27th December as his Parkinson's dementia was making it impossible for him to be cared for at home. The staff at the home responded very well given the short notice that they had before admitting him and they have done all that they can to make him comfortable and settled. They encourage him to socialise with the other residents and to join in activities. Whenever I have visited he has been mostly happy and is obviously well cared for.

How likely would you be to recommend Alexandra Grange Care Home? Extremely LIKELY

Overall Standard: Excellent

Treated with Dignity: Excellent

I love the staff and feel cared for. Thank you.

How likely would you be to recommend Thornhill House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We are very happy about the care provided to my husband. The staff are responsive to my husbands needs and keep us informed of changes accordingly. The staff are polite, courteous and kind to me and my sister who visit my husband regularly. Keep up the good work!!

How likely would you be to recommend Oak House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Mum has been at Aspen Court for 14 months, she is very happy and contented and her health and well being have really improved. The food is good with a good choice, no one would go hungry. The staff all lovely, all are very kind and helpful to mum and also to us, her family. Anything you need to know is always sorted, they have a new manager, who is always very helpful, the office staff are good, in fact all the staff are really excellent. We are so pleased that we found Aspen Court.

How likely would you be to recommend Aspen Court Care Home? Extremely LIKELY

Treated with Dignity: Excellent

My husband has had the best possible care over the past three years. The management and carers have looked after him during some difficult times, with understanding and patience. I could not find fault anywhere. he is always clean and well fed and dressed well.

How likely would you be to recommend Botham Hall Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This month my mother died after being in Wessex House for over seven years. She had Alzheimer's which became progressively more acute, but during this time my mother was treated with the utmost care and dignity and despite virtually bed ridden for her last three years. She died without a single bedsore, which is testimonial to the devotion the staff displayed to her care both day and night. My mother was completely helpless but her every need was supplied.

How likely would you be to recommend Wessex House? Extremely LIKELY

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

We are very happy about the care provided to my husband. The staff are responsive to my husbands needs and keep us informed of changes accordingly. The staff are polite, courteous and kind to me and my sister who visit my husband regularly. Keep up the good work!!

How likely would you be to recommend Oak House? Extremely LIKELY

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased with everything at Brampton View couldn't have chosen better for my mother.

How likely would you be to recommend Brampton View Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has been at Bebington coming up to five years. I know she is happy here although she will say different. I know she is safe and warm and she now has company at night.

How likely would you be to recommend Bebington Care Home? Extremely LIKELY

Overall Standard: Excellent

Treated with Dignity: Good

My room is nice and the staff are good to me., they make me smile. The food is good. All the residents make me feel relaxed.

How likely would you be to recommend Berry Hill Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A pleasant and inviting environment with courteous management and staff, a nice clean odourless place for residents.

How likely would you be to recommend Lothian House Care Home? Extremely LIKELY

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit my father-in-law usually twice a week and always find the staff to be very friendly and helpful. My father-in-law seems to be happy there and is as far as I know treated with the utmost respect.

How likely would you be to recommend Broadway Halls Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Following discharge from hospital, dad was placed in an interim unit, he stayed there for three months before moving to Ascot Lodge. We worried the move would unsettle him as his mental health had deteriorated rapidly. He was sedated at the previous home as he was challenging and was frequently aggressive with both staff and residents. Two months on and he has settled marvellously at Ascot Lodge. He is no longer sedated, is calm and happy. He communicates well with the care team, laughs and jokes. His walking has improved and his whole posture and demeanour is 100% better than when he arrived. The staff are clearly committed, genuinely care, have endless patience, right from the manager, nurses, carers and housekeepers exceptional.

How likely would you be to recommend Ascot Lodge Care Home? Extremely LIKELY

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Good.

How likely would you be to recommend Silverbirch Home? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

I visit my father-in-law usually twice a week and always find the staff to be very friendly and helpful. My father-in-law seems to be happy there and is as far as I know treated with the utmost respect.

How likely would you be to recommend Broadway Halls Care Home? Extremely LIKELY

Treated with Dignity: Excellent

Good.

How likely would you be to recommend Silverbirch Home? Likely

Treated with Dignity: Good