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Latest Reviews Posted

After experiencing the round of a host of mediocre homes The Cedars came as a "breath of fresh air". Apart from it's beautiful location, sloping garden and well kept terrace, (which my mother delighted in at all sessions) the state of the building, the exemplary care of the staff and the competency of the management were all of an extremely high standard and this is at a price that compared favourably with any of the "competition". My mother was properly looked after both her physical and mental needs fully met and stimulated, and her final eighteen months were enjoyed to the full. The Cedars has set the bar at a level that all care homes should strive to attain. Well done! You have my grateful thanks.

How likely would you be to recommend The Cedars Rest Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

My mother is staying in this care home and from the onset the staff have been brilliant. The manager was quick to assess mum's needs and now she is very comfortable in this setting. All the staff on mum's floor treat her with dignity. There is a warm, lovely atmosphere in this bright environment. It is always clean and well cared for. The staff are very understanding and compassionate. Many Thanks.

How likely would you be to recommend Cookridge Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The nursing care on Capella is outstanding and I speak as a nursing sister in a London hospital. The nursing team is well led and provide individualised care by the highly efficient registered nurses and charming carers. The staff are always available to talk to us on any matter. The highly visible and pleasant front of house team, catering, housekeeping, cleanliness and laundry are of a high standard. A very well managed care home.

How likely would you be to recommend Anya Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum came to the care home under c/o the hospital after 10 weeks in hospital. During this time she became muddled and disoriented, since coming to Claremont she has shown rapid improvement. She is encouraged to eat meals in the dining room and chat to other residents. The staff are all very caring and supportive. Although she remains totally dependent, we can see moments of the real mum. Thank you.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The care provided is second to none. You are made welcome from the second you walk through the door to the minute you leave. The staff are very friendly and approachable and the place is so homely.
The home has started to have a refurbishment and is looking fantastic....Lets hope the good work continues!

My uncle is treated with dignity and respect by all members of staff and I would not hesitate to recommend The Old Vicarage.

Thank you everyone.

How likely would you be to recommend The Old Vicarage Nursing & Residential Care Centre? Extremely Likely

Care / Support: Excellent

Alison Foreman, Business Development Manager at The Old Vicarage Nursing & Residential Care Centre responded to this review on 27 Jul 2016:

Thank you very much for taking the time to review our home and services. We are sure that your feedback will encourage another family to come and visit the home when they are making a choice of a new home and care for a loved one. Kind regards

My husband has only been here 3 weeks so I feel I am not in a position to give a full picture. To date we have been happy with how things are going. The staff have been most helpful.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

I like Townsend House. I want to stay here. the staff are all very nice. I like to do activities with the activity coordinator. (She is great). The home is lovely. I love the food. Care is very good as well.

How likely would you be to recommend Townsend House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

My wife has spent 9 days respite with Clara Court she has enjoyed her stay and in my opinion Clara Court is an extremely well run home and the staff are wonderful.

How likely would you be to recommend Clara Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is in Westerley for respite care from 1st July-14th July. I live in Bedfordshire and visited my mother two days running on Thursday and Friday 7th-8th July. She seemed very happy and all staff extremely caring and friendly. Her room is lovely and clean. The food presented well and dining room of a best hotel standard. I am myself a nurse and cannot improve this quality anywhere I have been!

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Lovely ambience, staff helpful and caring, nice and comfortable, bedrooms could be a little bit bigger. En suite nice, lounge very comfortable and lovely for social gatherings. They organise lots of lovely things to do and listen to.

How likely would you be to recommend Castle View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good.

How likely would you be to recommend The Hillings? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

The care provided is second to none. You are made welcome from the second you walk through the door to the minute you leave. The staff are very friendly and approachable and the place is so homely.
The home has started to have a refurbishment and is looking fantastic....Lets hope the good work continues!

My uncle is treated with dignity and respect by all members of staff and I would not hesitate to recommend The Old Vicarage.

Thank you everyone.

How likely would you be to recommend The Old Vicarage Nursing & Residential Care Centre? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Alison Foreman, Business Development Manager at The Old Vicarage Nursing & Residential Care Centre responded to this review on 27 Jul 2016:

Thank you very much for taking the time to review our home and services. We are sure that your feedback will encourage another family to come and visit the home when they are making a choice of a new home and care for a loved one. Kind regards

My Mum is a resident on the EMI nursing unit The carers and nurses look after her extremely well and are very friendly and very approachable. I have peace of mind my Mum is being looked after to the best of their abilities. This is very important to me, being able to trust carers to look after my Mum in a responsible and professional manner. My Mum has been a resident since March 2016 and as her needs change her care is reviewed.

How likely would you be to recommend Manor Park Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

After experiencing the round of a host of mediocre homes The Cedars came as a "breath of fresh air". Apart from it's beautiful location, sloping garden and well kept terrace, (which my mother delighted in at all sessions) the state of the building, the exemplary care of the staff and the competency of the management were all of an extremely high standard and this is at a price that compared favourably with any of the "competition". My mother was properly looked after both her physical and mental needs fully met and stimulated, and her final eighteen months were enjoyed to the full. The Cedars has set the bar at a level that all care homes should strive to attain. Well done! You have my grateful thanks.

How likely would you be to recommend The Cedars Rest Home? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has experienced 3 very happy years at Clarendon Court where her needs of nursing care have been undertaken by the most wonderful staff of nurses, carers and entertainers. Her needs have gradually increased and all management and caring staff have been very professional and efficient. I feel assured they will continue for the rest of her life.

How likely would you be to recommend Clarendon Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

My mother is in Westerley for respite care from 1st July-14th July. I live in Bedfordshire and visited my mother two days running on Thursday and Friday 7th-8th July. She seemed very happy and all staff extremely caring and friendly. Her room is lovely and clean. The food presented well and dining room of a best hotel standard. I am myself a nurse and cannot improve this quality anywhere I have been!

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Hillcroft appears to be run on a caring but professional basis. Residents are clearly well-attended to and always with a smile; whatever the circumstances. Concerns or suggestions are readily dealt with, and regular feedback given on resident's mood/condition. There seem to be plenty of opportunities for entertainment and trips etc. and a regular programme of events, including group-meetings with residents families, to discuss matter of mutual interest. All in all, a well run care-home.

How likely would you be to recommend Hillcroft House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

I like Townsend House. I want to stay here. the staff are all very nice. I like to do activities with the activity coordinator. (She is great). The home is lovely. I love the food. Care is very good as well.

How likely would you be to recommend Townsend House? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother-in-law was one of the first residents to move into this new care home. The staff have made her feel very welcome and look after her very well. Her room is very homely and she has been able to organise it as she wants. Some early issues with food and activities are being actively addressed. The housekeeping and laundry are excellent; everything is kept clean and tidy. A lovely care-home!

How likely would you be to recommend Wellington Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Satisfactory

The three years my Mother-in-Law was in this home she was very well cared for.

How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

This is a very caring home. staff absolutely wonderful. Spotlessly clean, never any nasty smells. I don't know how they manage it. All staff are easily approachable and very easy to talk to. No complaints at all. The only complaint my husband had is, too much food, that's a good fault!
It's a place I will go to if and when my times comes. I will have no concerns at all.

How likely would you be to recommend The Terrace? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

I came to Mill House Care Home from Yorkshire to be with my Mum and Grandma. From the start, I was extremely impressed by the service from the carers and nurses; nothing was too much trouble. Everyone showed compassion, love and genuine generosity. They went the extra mile with everyone who came into the room. Everyone's job was done efficiently but with respect and sensitivity. I felt my Grandma was in good hands and everyone took their job seriously and put so much effort into their role. Thank you so much!!!

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

The care provided is second to none. You are made welcome from the second you walk through the door to the minute you leave. The staff are very friendly and approachable and the place is so homely.
The home has started to have a refurbishment and is looking fantastic....Lets hope the good work continues!

My uncle is treated with dignity and respect by all members of staff and I would not hesitate to recommend The Old Vicarage.

Thank you everyone.

How likely would you be to recommend The Old Vicarage Nursing & Residential Care Centre? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Alison Foreman, Business Development Manager at The Old Vicarage Nursing & Residential Care Centre responded to this review on 27 Jul 2016:

Thank you very much for taking the time to review our home and services. We are sure that your feedback will encourage another family to come and visit the home when they are making a choice of a new home and care for a loved one. Kind regards

Excellent care home, residents are well looked after the staff are just brilliant. Always caring and taking time to ensure the residents are happy. I hope should I need a care home 'Guysfield ' will have a vacant room for me.

How likely would you be to recommend Guysfield Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

"I like the view from my window."

How likely would you be to recommend Catmoor House Care Home? Don't know

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Treated with Dignity: Excellent

First class all round. Very friendly and compassionate staff.

How likely would you be to recommend Marston Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The home is a 'home from home' for those who cannot cope anymore. the staff are very helpful and friendly and can't do enough for you as someone in the home or a visitor.

How likely would you be to recommend Stenson Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

My mother-in-law was one of the first residents to move into this new care home. The staff have made her feel very welcome and look after her very well. Her room is very homely and she has been able to organise it as she wants. Some early issues with food and activities are being actively addressed. The housekeeping and laundry are excellent; everything is kept clean and tidy. A lovely care-home!

How likely would you be to recommend Wellington Grange? Extremely Likely

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Excellent care home, residents are well looked after the staff are just brilliant. Always caring and taking time to ensure the residents are happy. I hope should I need a care home 'Guysfield ' will have a vacant room for me.

How likely would you be to recommend Guysfield Care Home? Extremely Likely

Overall Standard: Good

Treated with Dignity: Excellent

Very good.

How likely would you be to recommend The Hillings? Extremely Likely

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Its alright - its very good. Staff are alright.

How likely would you be to recommend Northview Lodge Nursing Home? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

This is a very caring home. staff absolutely wonderful. Spotlessly clean, never any nasty smells. I don't know how they manage it. All staff are easily approachable and very easy to talk to. No complaints at all. The only complaint my husband had is, too much food, that's a good fault!
It's a place I will go to if and when my times comes. I will have no concerns at all.

How likely would you be to recommend The Terrace? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has experienced 3 very happy years at Clarendon Court where her needs of nursing care have been undertaken by the most wonderful staff of nurses, carers and entertainers. Her needs have gradually increased and all management and caring staff have been very professional and efficient. I feel assured they will continue for the rest of her life.

How likely would you be to recommend Clarendon Court Care Home? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The care my Mum is receiving is first class and all the staff under the manager's guidance are excellent.

How likely would you be to recommend Amberwood House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Hillcroft appears to be run on a caring but professional basis. Residents are clearly well-attended to and always with a smile; whatever the circumstances. Concerns or suggestions are readily dealt with, and regular feedback given on resident's mood/condition. There seem to be plenty of opportunities for entertainment and trips etc. and a regular programme of events, including group-meetings with residents families, to discuss matter of mutual interest. All in all, a well run care-home.

How likely would you be to recommend Hillcroft House? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The home is a 'home from home' for those who cannot cope anymore. the staff are very helpful and friendly and can't do enough for you as someone in the home or a visitor.

How likely would you be to recommend Stenson Court? Extremely Likely

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I came to Mill House Care Home from Yorkshire to be with my Mum and Grandma. From the start, I was extremely impressed by the service from the carers and nurses; nothing was too much trouble. Everyone showed compassion, love and genuine generosity. They went the extra mile with everyone who came into the room. Everyone's job was done efficiently but with respect and sensitivity. I felt my Grandma was in good hands and everyone took their job seriously and put so much effort into their role. Thank you so much!!!

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Treated with Dignity: Excellent

Our family is very pleased with all aspects of Cedar Court. The location is delightful and access very calming. The home is well maintained, clean and has very little of the aroma that permeates a lot of care homes. The staff are professional and extremely supportive. The quality of the meals is very good as is the variety. Quality of care is excellent.

How likely would you be to recommend Cedar Court Dementia Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent