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Latest Reviews Posted

My husband has been in Hassingham House for nearly two years. I visited many care homes and Hassingham House was by far the best in Norfolk.

How likely would you be to recommend Hassingham House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My uncle recently had to be rushed to the local hospital and he was accompanied by a staff member from 'Cocklebird' community at Greenhill. When I arrived at the hospital the staff member that accompanied my uncle from the home was doing a brilliant job of keeping my uncle (dementia resident) calm and the hospital staff fully informed and me updated (I believe he stayed beyond his shift end - a real credit to himself and Greenhill Manor). All the staff I encounter also do an excellent job under often difficult times, not just with my uncle but with all residents who are treated with care, respect and humanity. I am a frequent visitor at all sorts of times.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very satisfied with the care home in every department.

How likely would you be to recommend Scarborough Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff friendly and welcoming whenever you visit together with lovely surroundings make this a very desirable care home.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Oban House is a welcoming, friendly care home where all staff do their utmost to look after the residents and their visitors. Dad is happy and content there.

How likely would you be to recommend Oban House? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My friend has been a resident at the above care home since Feb 2016. He was dying when admitted to the care home with the care and kindness given to him in this space of time he is a different person. The staff are amazing to all residents, not just my friend. I would like to say it is an amazing place.

How likely would you be to recommend Middleton Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visited my mother this week on Tuesday afternoon and then on Wednesday morning. She was sitting in the lounge with a group, one of whom was knitting which was nice to see, and looked happy and relaxed. There were lots of staff around who are always kind and attentive. My mother's room although small was clean and tidy and her clothes looked very nicely kept. The courtyard garden is now a real asset looked after by my sister who took on the job to keep all the planting up to scratch and change all the pots and beds every season. I'm sure things like this give residents, staff and visitors alike an interest and real pleasure.

How likely would you be to recommend Hillcroft? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Margaret Suttcliffe, manager at Hillcroft responded to this review on 25 Aug 2016:

Thank you as you have said we continue to improve all areas including the gardens and love to see the people in our care enjoy them

On the whole, it is a good place to stay.

How likely would you be to recommend Buchanan House Care Home? Likely

Care / Support: Satisfactory

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Friendly and helpful staff. Happy with the care I see him receive.

How likely would you be to recommend Pavilion Court? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I must admit I was rather nervous about my mother having to go into a nursing home because of recent bad press. However, I need not have worried as I could not fault the care they gave her. They treated her with such kindness and dignity during her final days and were also a great support for me. I can't thank them enough.

How likely would you be to recommend Cranham Court? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 25 Aug 2016:

Thank you, Lindsey, for your kind words. We are glad that your Mum enjoyed her final days here at Cranham Court.

The care and dignity shown to my mother from the manager and his brilliant staff make me feel at ease. Every detail of my mother's needs are looked at and a plan put in place to deal with her needs, as well as can be expected. All staff are very approachable and can't do enough to look after my mother.

How likely would you be to recommend St Breock? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been very impressed by the friendliness and welcome provided. A great deal of time was dedicated to the initial assessment and then our preliminary visit. This was so important for us both and the emphasis was very much on the individual and their specific needs and requirements. The decor is very tasteful and the bedrooms and facilities are beautifully maintained. Lovely gardens for residents to use. I can vouch for the quality of the food as well. The residents I spoke to were very happy living in The Millings. To be recommended.

How likely would you be to recommend The Millings? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Every time that I have visited my mother, on no occasion have the staff been other than extremely pleasant and welcoming. Absolutely no duty or service given is other than of the highest quality. My mother very quickly settled into her new life at King Charles and is full of praise for all that is done for her. The staff always listen to any concerns I might have concerning my mother and value any suggestions I may have. I could very willingly recommend this nursing home.

How likely would you be to recommend King Charles Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad was admitted into Somerleigh Court Nursing Home after spending 3 and half months in another care home which at this time I cannot discuss as he was severely neglected.
The care managers were absolutely fantastic, I cannot fault their understanding and empathy about my dad's situation. Sadly my dad has now passed away but he got to spend the last month of his life with wonderful staff who were absolutely beyond praise! I will be forever in their debt for making my dad's final stage in life easier for me and my children to bear.
Thank you to you all at Somerleigh Court, all the carers and nurses and management staff, you should all be very proud and I would be happy to recommend Somerleigh Court to everyone who has a loved one that needs nursing care.

How likely would you be to recommend Somerleigh Court Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mumm moved here from a council home as she was considered bed bound, and I cannot fault how she has been treated at Greenhill. Staff are wonderful and welcoming. We visit twice a day and any concerns we have are dealt with promptly. Mam is 100 in September and we are happy with her care.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I am quite satisfied with the service at Brookwood EMI & Residential Care Home. I am allowed to go and see my husband whenever I want. The manager and assistant manager and all the staff members are very co-operative, helpful, caring and loving. There is a lack of activities and exercise for the residents, which they need for their fitness and mobility and outdoor trips to see the outside world. It is essential for them.

How likely would you be to recommend Brookwood EMI & Residential Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Poor

Safety / Security: Good

Value for Money: Good

Overall Standard: Satisfactory

Treated with Dignity: Good

Nimal Atheray, Service Provider at Brookwood EMI & Residential Care Home responded to this review on 25 Aug 2016:

Thank you for your comments. We are continually reviewing the activities for the residents on an individual basis. Mild Exercise is a tricky area where we need to maintain a delicate balance between fitness and risk of injury. We had several sessions on chair exercises by suitably trained and qualified people, the last one was in July 2016. I am sure Hassan enjoyed the residents trip to Cleethorpes Beeches with the staff and family on the 24th August 2016. On the 30th July 2016, we had our 1940's street party with Armthorpe Colliery Band and Pat Hodges encouraged the residents to join her in a sing-along. All these took place in our spacious garden. Please visit our facebook- Brookwood EMI and residential Care Home to see photos and videos of residents enjoying the activities.

I am very pleased with the care my mum is receiving. The staff are doing a very difficult, at times, job well. I have found the staff pleasant and helpful and ready to listen and friendly. The new manager is doing her best to improve everything including getting full-time staff which is good for residents. They are well fed, kept clean, even amused by some of the staff. Even the people in the laundry are pleasant and helpful.

How likely would you be to recommend Ashton Lodge? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My auntie was in Priory Park Care Home for 2½ - 3 years. I have to say in all honesty she was very carefully looked after and in the last month when she deteriorated I couldn't ask for better people to look after her. It gave me great comfort to know that I was only a phone call away when the inevitable happened. Hats off to the people on my aunt's floor at Priory Park Care Home

How likely would you be to recommend Priory Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was in great need of residential support, the staff have made her arrival into Greenways Court a happy transition. She has become the cheery mother we used to have, carefree and enjoying the interaction and company of the other residents, staff and visitors. Her care and support are excellent with her dignity and personal choices respected. Also being with her husband in Greenways Court and the care she see's him receiving has put her mind and worries into a thing of the past. My father came to Greenways Court in May 2016 he has dementia and could no longer be cared for at home. The move for him, for the family into residential care, was a difficult decision, but with the staff, support, care and the knowledge he is safe and so well looked after made things so much easier. My dad although mixed up a lot of the time is always given the respect each individual has the right to. Choices and a sunny environment make his days and life a happier time for him.

How likely would you be to recommend Greenways Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt is a resident at Defoe and has been for two years. I can say from the bottom of my heart that my aunt is loved and cared for with compassion, dignity respect and kindness. The home and the care it provides is outstanding. From the minute I walk in and see the lovely garden and hear the music I am instantly relaxed and know I'm in a very warm and friendly environment.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sherwood Grange provides excellent care for all its residents. In the time I've been visiting the home I have not noticed any lack of care for any of its residents. I visit three times a week, very well run from the management side and good carers. Excellent care home.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mulberry Court provides care and support to vulnerable residents suffering from dementia. This challenging task is handled with professionalism, but also with tenderness and consideration. In my experience, the staff have consistently met my expectations and I am pleased with my mother's care, as is she from what I can gather. It gives me great comfort to know that Mum's well-being is paramount.

How likely would you be to recommend Mulberry Court? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Our Mum was very well looked after here.
She was always happy when we visited, making it pleasant for us all.
We enjoyed many occasions as a family.
She talked as if she was at home. What more can a family wish for.
Thank you.

How likely would you be to recommend Templemore Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Good

Treated with Dignity: Excellent

Our Mum was very well looked after here.
She was always happy when we visited, making it pleasant for us all.
We enjoyed many occasions as a family.
She talked as if she was at home. What more can a family wish for.
Thank you.

How likely would you be to recommend Templemore Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Good

Treated with Dignity: Excellent

My relative is looked after wonderfully by the great and friendly staff. The home is beautiful throughout and she is extremely happy. They have outings, indoor entertainment and lots of events to keep her mind active. We have no worries about the level of care. 100%.

How likely would you be to recommend Ashington Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent