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Latest Reviews Posted

I really enjoy being her I have three more days and I don't want to leave, but I still have my home and will come back for day care. It's a very happy place. This is a nice holiday.

How likely would you be to recommend Ryefield Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All I can say is that it's a wonderful place.

How likely would you be to recommend Ryefield Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I really like the people they don't moan if you leave your food, they're happy and friendly and treat me really nice. I like the new things that I've learned and my new friends.

How likely would you be to recommend Ryefield Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very impressed with the staff at Ridgeway House. They are always cheerful, helpful and cooperative to me as well as my mother. Regardless of whatever time or day I visit, they're always busy caring for or interacting with the residents with puzzles, music, games etc. Theme days such as The Queen's Birthday are a delight, and the open/fete days are a must to sample the homemade cakes on offer. The food is excellent and I noticed there is always fresh fruit out for the residents. Flowers in abundance at times cheer up an already happy home.

How likely would you be to recommend Ridgway House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Whilst I have been visiting my friend in the home the home has been up to standard and staff have been alright with him.

How likely would you be to recommend Flower Park Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Satisfactory

Treated with Dignity: Good

My mother has been cared for in a safe place. She has been treated with dignity and all her needs have been met for the past 8 and a half years. The individual care from senior staff is especially good as well as the food. Mum has enjoyed the activities at the Barchester Wheatlands Care Home, initially when she went out and more recently when they have entertainers visit the home. When I have had to raise any concerns with the home, usually to deal with Mum's progression with Alzheimer's disease, I have been listened to and the home has made the necessary changes to procedure.

How likely would you be to recommend Barchester Wheatlands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Fran Sharp, General Manager at Barchester Wheatlands Care Home responded to this review on 31 Aug 2016:

Thank you so much for your review of Wheatlands. We appreciate your comments.

Staff very pleasant and helpful. My aunt seems happy here.

How likely would you be to recommend Cookridge Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Satisfactory

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Mum is really enjoying the kind, caring atmosphere here at Avon Cliff. She likes the trips organised on the mini-bus - new forest.
The activities organiser is a brilliant asset to the home and a credit, he has a great rapport with all residents.
Catering is good - always nutritious and just right for mums appetite.

How likely would you be to recommend Avon Cliff? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is receiving excellent care and is always treated with courtesy and respect.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent service all round. Staff are kind and friendly.

How likely would you be to recommend Lakeside Residential Care Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care in every way.

How likely would you be to recommend Woodpeckers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband enjoyed his 2 weeks respite stay at Barchester Queens Court Care Home and was well looked after. I found the standard of care was high and the facilities were excellent. The staff were kind and patient when they took time to get to know my husband's ways. Of course, there are always a few things that don't quite work as well as at home, but from the first visit, everything went smoothly. The dining arrangements were extremely good and my husband enjoyed his meals very much. He also liked being out in the garden, which is small but nicely planted.

How likely would you be to recommend Barchester Queens Court Care Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad has been at Cooperscroft since May 2016 as he needed care and nursing. Choosing a home is stressful. We didn't know anyone to use for a recommendation. From the initial home visit to moving in and meeting the nursing/care team, the staff are so friendly and caring, working hard to get to know dad's likes and dislikes from food to the many activities. There is a cafe so I can take my dad in his wheelchair, have a cup of tea, cake and a chat. If it's fine, there is a beautiful, accessible garden and he enjoys getting outside and watching the ducks in the pond. Little areas of seating have been thoughtfully created around the garden too. There are regular events. In the last few weeks, there has been a dog show where relatives brought their dogs in for a bit of fun, with a BBQ, (food was fab) singers and a garden fete. There is a weekly 'doggie' visit and even trips to the local pub. It does feel very much like a family and I leave happy that he is looked after by a kind, thoughtful team.

How likely would you be to recommend Cooperscroft? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Brenda Sweetman, Home Manager at Cooperscroft responded to this review on 31 Aug 2016:

Thank you, Alison, for this lovely review. We are so pleased that you feel this way about Cooperscroft. The team have been working very hard during the summer to put on fun events that everyone can enjoy. We always welcome suggestions too.

We could not be more satisfied with the treatment my sister-in-law has been receiving. We no longer worry about her as she is so well looked after. She is always clean, well dressed and appears quite content as her condition gradually deteriorates.

How likely would you be to recommend St Lukes? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I fill safe and the support that I am given is very good. I like living here, I have friends and I can make my own choices.

How likely would you be to recommend Alan Atchison Residential Services? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A good place to live.

How likely would you be to recommend Alan Atchison Residential Services? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt was in 2 previous homes for approximately 2 years. 1 for only 2 months. By comparison, Templemore is top of the list, I visit sometimes twice weekly and never at the same time. The carers and management alike are all friendly and approachable, and will find the time to talk if necessary.
My aunt is not the easiest person to get along with and can at times be rude to the staff. The staff are never fazed by this and understand the reasons for the rudeness. Every carer I have met has been excellent and have proved to be considerate and kind at all times. The home is wonderfully clean and always smells good - one of my complaints of the previous home. Entertainment is first class.

How likely would you be to recommend Templemore Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Having seen it for the first time I was quite impressed. After meeting all the staff or some of the staff I couldn't fault anyone. The food is very good. The management all seem very capable and friendly. The activities are more than some of the other are homes have and yesterday they did a paper plate flowers which I think this was genius. The care of the staff is excellent.

How likely would you be to recommend The Red House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum was no longer able to manage following a fall and I had to take the agonising decision to admit her to a home. I was extremely worried but mum has been treated so well, is clean, well fed and stimulated. The staff without exception are efficient, well trained, kind and compassionate, and they have been mindful of both my needs and mums. I am very happy with all aspects of the home.

How likely would you be to recommend Heather View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I enjoyed my time at Betsy Clara for the short time I was here. Staff are brilliant. Nice to have a cigarette in the garden. Going to miss them when I am gone. Very good garden very clean. Food is very good pudding exceptional.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My uncle has been in HC One for the past 3 months after an operation. Every aspect of his stay has been exceptional. So much so he is considering selling his home and moving in permanently.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The food was good and varied. Calls were usually quickly answered except at very busy times when one was asked to wait a little while. It was not always easy to get an appointment with the doctors. We were always encouraged to go downstairs to eat with the other residents except at tea time. They had excellent recipes for soup. If the call bell was pressed it was always answered even if it was a busy time and asked to wait until help could be given. Visiting was always encouraged and visitors were never harassed but out of hours was not encouraged but always accommodated.

How likely would you be to recommend Cranmer House? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Richard Smith, Marketing Manager at Cranmer House responded to this review on 31 Aug 2016:

Thank you for your kind words about the care and facilities at Cranmer House.

Lovely celebrations for the Queen's 90th Birthday included residents, staff, friends and relatives. Typical of the lovely atmosphere that can be found at Priceholme any day of the week.

How likely would you be to recommend Priceholme? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Emma Brown, Acting Home Manager at Priceholme responded to this review on 31 Aug 2016:

We are really pleased you enjoyed the celebration, everyone had a lovely day especially the residents all thanks to our activities coordinator for all her hard work. We have got more events and celebrations planned and we hope that you will join us again along with everyone else to ensure our residents live a fulfilled life.

Mother-in-law came here with reservations but with the help of the staff she has settled and looks forward to the daily activities.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our first impression of the home was one of disappointment, as the decor is very dated and in need of a revamp (in my opinion).
However, my mother-in-law who was only a temporary resident has had excellent care by all the staff that have attended to her.
There are many activities the residents can enjoy and the management have gone out of their way to help us with any problems we may have had.
If she had decided to be a permanent resident we would have been happy to let her stay but she wanted to be nearer to her family.

How likely would you be to recommend The Chestnuts Nursing & Dementia Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent