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Latest Reviews Posted

My brother has been in Ashley Court for around 8 years, during this time the care and attention have improved and lately I have been impressed with the friendliness of the staff and the general feeling of a well-run home.

How likely would you be to recommend Ashley Court? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My mother has been at Wellcross Grange since the end of last year. We have found the staff very caring and attentive and when any points have been raised they have been dealt with promptly. The house and grounds are very pleasant and make visiting very easy, there is always a cup of tea and biscuit or cake and ii is easy to find somewhere quiet to talk. My mother appreciates the food and activities provided especially the monthly communion service. The house always smells fresh when we visit.

How likely would you be to recommend Wellcross Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are fantastic, polite and very helpful. Rooms are extremely clean. The whole experience of this care home is extremely brilliant. I would recommend this to anybody to view.

How likely would you be to recommend Brampton View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very warm and friendly. When I visit my brother they always provide the tea and biscuits, also a bowl of water for the dog. The gardens are always pleasant to sit out in. No unpleasant odours which can be prevalent in other homes I have visited.
My brother is very happy, he should not be there but both is sons live abroad and as I do not enjoy good health he could not stay with us. Ashton Lodge recognises this and makes allowances for which I am very grateful.

How likely would you be to recommend Ashton Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum was only in for a few short weeks but the care was second to none xx the staff were happy and cheerful when dealing with each individual. But thoughtful when needed. They treated everyone visitors included as though you were special.

How likely would you be to recommend Autumn House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been very impressed with everyone at Sandfields. All the staff are kind, compassionate, professional and friendly with a sense of humour too! They all went the "extra mile" to care for my mother and also for my daughter and myself after she died. The standard of care was very much better than any hospital's (I have been an NHS nurse for 30+ years).
Mum was very happy there and settled in remarkably quickly.
I would recommend Sandfields without any hesitation it is an exceptional care home of the highest quality.

How likely would you be to recommend Sandfields? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The home and staff have been very supportive settling my dad into the home. We feel very re-assured that he is in safe hands. We found the finances quite difficult to understand as we are being charged more than originally quoted, but also are not being charged for things we thought we would be charged for. Overall we are extremely happy with Sunrise. Thank you.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I have been a resident in this home for just under 6 years. I find the home to be very friendly and homely. The home is extremely clean and does not smell like a typical care home. I like the fact there is a young persons' department in the home. This enables me to socialise with people more in my age group. I also like the fact that the home has free Wi-Fi, this helps me to keep in contact with friends and family via email, Skype etc. I believe this to be essential as to fit in with the modern day world in which we live.

How likely would you be to recommend The Chase Care Centre? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My friend has been at Hamble Heights for 9 months. In that time she has been treated with the utmost respect and kindness. All staff treat their guests as part of a family and triage as such.
They are of great support to the occupant's friends and family and nothing is too much trouble.
Someone is always available to discuss their condition. When the inevitable end came the staff's kindness was wonderful.

How likely would you be to recommend Hamble Heights? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I feel my mum was sent down the home to die, she was very poorly when she went in there. They have been so good to her, she has had over four years and most of them very good years. Their care was excellent.

How likely would you be to recommend King Charles Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Set in a beautiful house, lovely atmosphere, very tranquil. Staff are friendly and helpful.

How likely would you be to recommend Walstead Place Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

As we arrived we were met by the manager and care staff who assisted in bringing things to my room and were full of smiles. The room had been set for me and dressed with a new bowl of beautiful sweetpeas. I was made very comfortable and all information about the room and facilities were explained to me. During my stay, I had my hair done and was given a bath. I met the chef who provided me with food to suit my needs. All the staff were very kind especially a gentleman who was very nice and helpful, he wheeled me around the grounds each day on the last day he took me around in the buggy. My visitors were all treated with respect and they commented on how helpful and courteous the staff are. I will go again.

How likely would you be to recommend Nynehead Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Treated with Dignity: Excellent

Mum was a resident for 5 years before moving to another care home. She died several months later. Sandiway was excellent. Mum was very happy there and the staff were all lovely. We all felt Mum was in very safe hands.

How likely would you be to recommend Sandiway Lodge Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

The manager and senior care team have provided fantastic support to both dad and myself since dad became a resident. Their professional advice and judgement have made the stress of moving dad into care so much more bearable. The care and compassion provided to dad by all care team members means that he has settled easily and feels secure in his surroundings. He is very well cared for both physically and mentally, and I am very pleased with the all-round approach provided here.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Every tine I have visited my friend I have found the staff and management to be helpful and accommodating. The building is always clean and tidy. The facilities there are very good. The staff are very patient and are always trying to get my friend to join in with the activities.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My experience has been wonderful, and I have really enjoyed it. My room in the home is lovely and very welcoming. As I am independent I feel the carers have promoted this as they have not been overpowering. The staff also recognised that I was a volunteer at the hospice and tried to keep me occupied by doing different and fun jobs which I did at the hospice.

How likely would you be to recommend Heather Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Treated with Dignity: Excellent

I find that the Staff go out of their way to make my mum very comfortable and happy at Hickathrift House.
I would and do recommend this care home to people I know without hesitation. It is by far one of the better homes in the Wisbech area.

How likely would you be to recommend Barchester Hickathrift House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Ceri Mills, Deputy Manager at Barchester Hickathrift House responded to this review on 24 Aug 2016:

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved in Mum's care. I can tell you it means a great deal to each and every one of them and makes me incredibly proud as their manager. We consistently strive to provide top quality care and so to hear from those using our services that they feel happy and satisfied is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

From my visits and knowledge of the staff, I am confident that my mother is in the best facility in order to provide her with the close supervision and day to day care needed. She has settled in well thanks to the kindness and efforts of the staff and the excellent facilities provided.

How likely would you be to recommend St Mary's Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Care given has been satisfactory from all caregivers. Residents are treated with respect. Meals are adequate and look good. Cleanliness has improved over the last few months and more care is taken with decor and residents comfort. Medical issues can be a bit slow to rectify. All in all satisfied with the overall care.

How likely would you be to recommend Autumn House? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The staff at Sandford were caring and attentive with my aunt who spent her last years with them. She really settled into her new home enjoying the entertainment and friendliness of everyone. Her funeral cortege departed from Sandford and the staff put on a lovely funeral tea. This was my aunt's home and the staff really worked hard to make it so. We really appreciate their dedication.

How likely would you be to recommend Sandford Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

From the very start, we were shown around by very open and professional receptionist being a weekend we were impressed. The atmosphere in this home was very welcoming the building outside imposing but the interior must be up to a five-star hotel!
When my sister took up residence the room chosen by us was clean, light, nice size with own en-suite facilities.
The staff at the home cannot be faulted in all areas we are most impressed. My sister needs a lot of help. There were two members of staff who went that extra mile. But all the staff make this home special.

How likely would you be to recommend Wellington Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been living here for a few months now. I moved from another care home which was very good and I was worried about the move but I should not have worried, the staff are really very good and caring. I like the activities we have, just come back from a lovely outing enjoying tea and cake whilst out.

How likely would you be to recommend Warwick Park Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

It's a lovely environment and the carers are kind.

How likely would you be to recommend Bexhill Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff extremely pleasant and caring. Make sure residents are comfortable and as happy as possible. Take care with food and drink and involve residents in activities i.e games, quizzes or outings.

How likely would you be to recommend Hillcroft House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a temporary resident in this home for two and a half weeks following knee replacement surgery. The home is outstanding in all aspects. The staff are efficient, kind and very caring, and the overall organisation is excellent. The food is of a very high standard with lots of choice and variety. Always fresh and nutritious. The home is spotlessly clean and in beautiful surroundings. The garden is lovely. It is impossible to find any fault and I would highly recommend it.

How likely would you be to recommend Cullum Welch Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent