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Latest Reviews Posted

Welcoming, caring, supportive environment. Staff do their best to keep residents occupied and comfortable.
Spontaneous trips out suit my dad. Dad feels very well looked after.

How likely would you be to recommend Meyrick Rise? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Dad is well looked after, food and laundry are excellent.
Staff are always welcoming and friendly.
It's a very warm and friendly atmosphere.
We can go home after visiting dad knowing that he is safe and well cared for.

How likely would you be to recommend Pen-y-Garth EMI Residential & Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I visited an old friend today. Staff were courteous and helpful and appeared caring and pleasant.
Especially impressed that one member of staff offered to do a manicure on a resident, I felt this was a nice touch.
Residents appeared well cared for with respect and dignity.
Food served was appetising and in small attractively served portions.
Overall, very impressed.

How likely would you be to recommend Henrietta House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

My husband was settled in well with his own en suite room and staff were attentive to his needs dietary and personal care. Staff are polite and caring and have a happy demeanour. Its obvious that the staff are efficient and available at all times for the residents. They spend time talking to them, the day is organised to a high standard.

How likely would you be to recommend Drovers Call? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

When my dad was admitted for respite in June 2016 we were all devastated, however, we can all honestly say that this has been the best place for him. He seems so happy, healthy and looks clean and tidy all the time. Dad has built a rapport with all the staff and he constantly says how brilliant they all are and we have to agree.
The home is very helpful with everything whether that be doctors appointment or supporting dad through his low moods. The home always has activities on to give dad the happiness he deserves. My two daughters both work in care and are also extremely impressed with the care dad receives. Thank you to all staff at Agnes and Arthur.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife came into the care home in December 2016. Since then I have found that she has received the correct care she needs. I have been totally satisfied with the care she has had. The staff have been lovely, always keep me up to date of how she is. They are very approachable and when I have been there are great with all the patients.
I am extremely satisfied with the care she has had so far and she is settling really well.
My overall impression in just under a month of her being there is excellent.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff have been very helpful and very caring during sickness.

How likely would you be to recommend Lindsay House? Neither Unlikely or Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Poor

Safety / Security: Good

Value for Money: Good

Overall Standard: Satisfactory

Treated with Dignity: Good

Great place, very safe, secure and warm. My nanny has lived there for over 20 years and loves the place and staff. Definitely recommend.

How likely would you be to recommend Kirk House, Belfast? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad had a short day but was very well cared for. Very nice staff

How likely would you be to recommend Queens Court Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was moved to Claremont Court from her care home when her health deteriorated and she needed more nursing care. During her last few weeks, she received excellent palliative care. Nursing staff took time to encourage her to eat and drink she was bathed nightwear and bedding changed daily. We could visit any time day or night and offered hot drinks. A small fully equipped kitchen was also available to us.
How we wish mum moved there earlier so she could have enjoyed as best as her health would allow, to partake in the activities and use the pleasant dining room with other residents.
We could only observe the dedication of the staff in their care of other residents all of whom suffered from dementia. Staff had time to spend with them and preserve their dignity at all times. The staff also had time to spend with us and said their care was for the relatives as well as their residents and it showed.
Although we as a family were involved with Claremont Court for a short while, we would have no hesitation in recommending them as caring environment for those suffering from dementia, being looked after by staff who really care.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I can only give praise to the care my mum receives from all the staff and never asks for anything she requires that they do not aim to provide. She is very happy and content and considers it her home.

How likely would you be to recommend Kirk House, Belfast? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care given by the staff at Uvedale Hall to my great aunt was second to none.
They were kind, thoughtful and caring. They made everything so much easier for us all in the last few months.
We will always be grateful to them all.

How likely would you be to recommend Uvedale Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife has been a resident of Avens Court for two and a half years. I have always been very satisfied with her care she is dressed very nicely, always clean. I visit my wife most days and can't thank the staff enough for the way they look after her.

How likely would you be to recommend Avens Court Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The home is very caring and comfortable with staff who take a personal interest in the welfare of the residents. My mother is not the easiest of people to deal with but everyone makes every effort to keep her positive. I have no reservations in recommending this home to anyone considering where a relative should enjoy their later years.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother attended Bilney Hall in January 2008 in the residential unit until March 2012 when she was transferred to the dementia unit until she recently passed away in December 2016. In the nine years she was there, she was treated with respect, with love, and they provided her with all her needs. Staff recognised the need for her to be moved to the dementia unit and her time in this unit was handled brilliantly by the management and staff despite the difficulties my mother presented to them. We cannot speak highly enough of Bilney Hall and it's staff.

How likely would you be to recommend Bilney Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Home couldn't be cleaner, all the staff right to the management are excellent and caring, everybody has been really lovely. Food is excellent but I only have a small appetite so I have to leave some, portion sizes large.
Always felt safe and secure, room was very nice and clean. I have been treated with respect and dignity at all times. I couldn't fault anyone, they are all really really lovely and I'm not kidding. I love them all.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jayne Duck, Customer services administrator at Shelton Lock Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I have been a resident at Ryland View since February 2016. I am completely bedridden, have a permanent catheter and because of the thoracic problems, I have a peg tube inserted so all of my food and liquids are pumped directly into my stomach. I wear a pad for my bowels. This time last year, medical staff told me I must go into a care home, I was petrified, but since I have been in Ryland View I have been treated like royalty and all staff are excellent.

How likely would you be to recommend Ryland View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jayne Duck, Customer services administrator at Ryland View Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mum feels safe and content due to the staff and the surrounding setting of the lounge.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Priors House cared for my husband until he died. They operate very professionally but with so much care. It is like a large extended family. Everyone knows you, everyone speaks to you by first name. This network of people from laundry to maintenance to chefs, carers, nurses, administrators all gel like jigsaw pieces. You are treated with dignity as an individual with total compassion and a lot of laughs. It could never replace home but you won't come closer.

How likely would you be to recommend Priors House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has been in Kingsland House for 6 months. He was welcomed by the staff who continue to look after his needs and encourage him to join in with the varied programme of activities which make his life more interesting and keep him in contact with the community. There is a calm and friendly atmosphere and I and his other visitors have been made welcome. There have been some teething troubles, but these have been dealt with head on and problems overcome. The staff are patient and treat the residents kindly and with respect, though it would sometimes appear that extra pairs of hands would help. The cleanliness of the home and quality and variety of food seem very adequate and the Christmas buffet and entertainment were particularly good.

How likely would you be to recommend Barchester Kingsland House Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

We as a family have had no problems with the care our mother has received at the nursing home since her admission in 2015. Any problems we have had, have been dealt with promptly. Nursing staff helpful and polite.

How likely would you be to recommend Tranent Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The friendly mood throughout this attractive, history-laden house is created by a dedicated staff who demonstrate how high professionalism can be combined with a cheerful, empathetic manner.

My 93-year-old father arrived here after hospitalisation, where he had become bedridden and uncommunicative. Yet the patient care of the dementia-trained team gently revived his spirit. He regained his dignity and was encouraged to move, interact with people, eat in the dining room and join activities. On “difficult” days, the team understand him and can sooth and coax him back to a state of comfort.

I live aboard, yet members of the team always have time to respond to my telephone calls with a frank and detailed update on my father's well-being. And this open attitude is shared by the doctor who visits the home every week.

Huntercombe Hall, with its devoted staff, is a remarkable example of outstanding excellence. And I wholeheartedly recommend this wonderful care home.

How likely would you be to recommend Huntercombe Hall Care Home with Nursing? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We had a very interesting review, my son was present most of the time. We went through all of his needs and his key workers were very helpful. I felt we could relax knowing he would be cared for. They also suggested some new ideas for keeping updated with his care.

How likely would you be to recommend Courtwick Park? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

The transformation in my father in law since being placed in Charlotte House has been fantastic.
He arrived bed-ridden and unable to communicate after being discharged from the hospital.
He is now able to walk (with help) and although he suffers from Dementia, staff always have time to talk to him, which means he is now able to communicate with everyone.
The staff and management have looked after him exceptionally, showing excellent care at all times and I am extremely grateful to all of them.

How likely would you be to recommend Charlotte House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I was brought to this home after 7 very happy years in another care home but to my great surprise, I was soon made so very much at home, just as I had been in my past home. It was as if we were one big happy family. My daughter had been able to make my room just as if I was in my own home. All the care staff lived up to their name and extremely caring. The sad thing, not enough when desperate for the toilet - bell system has to go right through to emergency very often. This is not the carer's fault, just too few of them. Most residents need two carers! They are extremely loving, devoted folk who work well with nurses, activities and other staff, who are all doing their best for us residents. This includes household, chefs, hosts and kitchen staff. We have an excellent manager and deputy manager who work well together for the good of the home but also excellent nurses. It is like being one large family so often.

How likely would you be to recommend Barchester The Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Rebecca Archer, General Manager at Barchester The Manor Care Home responded to this review on 24 Jan 2017:

Thank you so very much for your kind and honest feedback. I am so pleased to hear that The Manor feels like home and that we feel like family. It is pleasure to care for you and to know that you are so very happy here. Thank you kindly for your comments on our staffing levels. Feedback such as this allows us the opportunity to look at our staffing levels and ensure we deliver a safe and caring service. I look forward to updating you on this soon in regards to the actions we have taken.