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Latest Reviews Posted

This home is excellent. There are no negatives that I can see. Staff are very friendly, caring and as helpful as possible. Residents all seem happy and well cared for.

How likely would you be to recommend Acorn House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is living in Dussindale Park nursing home as she is diabetic. She is mobile with capacity but needs monitoring after a nervous breakdown but she has a new lease of life now. There are activities to do and people to see for company. The staff are brilliant, as a cover myself, this is the first thing I looked for. The home is clean with good food. I and my mother are very happy with her choice.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father spent 2 months at Woodpeckers and suffers with Parkinson's. All staff at the home were extremely friendly and gave 110% care to my father. It was a huge relief to know he was in goods hands and everyone cared for him. The food was superb, Dad loved walking round and round the lovely garden and we always seemed to get the quiet lounge to ourselves for tea and chats. Dad is now back home and a great testament to the home is that he misses Woodpeckers and unfortunately felt slightly isolated and insecure back at home with Mother. I am sure Dad will be back as the disease progresses and the family will take great comfort that Woodpeckers is such a lovely home and I just hope when the time comes they will have room for him.

How likely would you be to recommend Woodpeckers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We would like to say a massive thank you for all of your hard work and dedication looking after my nan. I love the remembrance display around the home.

How likely would you be to recommend The Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has been here since January 2016. In that time he has been happy and settled and the staff have excelled in their care to him. I found if I needed any help or advice there is somebody available at all times.

How likely would you be to recommend Avondale Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My friend is 93 years old and very bright. She has a fantastic relationship with the care staff. The food is very good and varied. In fact, a very warm and homely feeling exists.

How likely would you be to recommend Holme Bank Residential Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Care and support from all the staff is excellent, nothing is too much trouble for them.
Activities are provided on a daily basis.
Food is balanced and varied and there are always options to choose from.
I cannot praise Cleeve Lodge highly enough and recommend it to anyone thinking of going into care either for respite of as a permanent resident.

How likely would you be to recommend Cleeve Lodge Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In the five months that I have been here, we have done a lot of activities which have kept me busy i.e baking, flower arranging. Entertainers here come to sing for us. We go out for tea and lunch in the minibus to pubs and garden centres. The staff (all) help wonderfully well, and very helpful.

How likely would you be to recommend Oak Lodge Care Centre? Neither Unlikely or Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Emmott, Business Development at Oak Lodge Care Centre responded to this review on 05 Dec 2016:

We are delighted that since you have moved into Oaklodge and made it your home, you are enjoying the wonderful social life the home has to offer. The Staff will be pleased with your lovely comments.

My Mum went into Beauchamp House in 2009. Beauchamp House has the most wonderful caring staff that any home could have. Recently my Mum, due to her age, became ill at 91. She had seven great carers at the home and was looked after until the end. If all care homes were like Beauchamp, families would never have to worry about their loved ones.

How likely would you be to recommend Beauchamp House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Beauchamp House responded to this review on 05 Dec 2016:

Thank you for your kind words about the care and support your Mum received at Beauchamp House. Please accept our condolences on your loss.

Good ratio of staff to patients. Generally a cheerful and welcoming atmosphere and residents are always treated kindly.

The home tries hard to encourage relatives and friends to be involved in social events, but the uptake is often disappointing.

How likely would you be to recommend The Warwickshire Nursing & Residential Home? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Always clean. Always caring for my very ill cousin.

How likely would you be to recommend South Haven Lodge? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mother has stayed in other care homes. The Tina Turner song "Simply The Best" and it is simply the best, I give it 10 out of 10 ever time.
My mother has been here since 2012 never had a problem . My mother's needs are met to the highest standards.

How likely would you be to recommend Alastair House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All staff very willing, caring. Food excellent. Also entertainment excellent. Fully recommended.

How likely would you be to recommend Hempton Field Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Norton Hill Nursing Home is a small care home where my brother-in-law stayed for six months. We were impressed by the helpful, cheerful staff who were extremely responsive to any issues we raised.
We saw regular varied activities taking place and felt our relatives dignity was respected at all times.
They managed his changing condition very proactively and we have been pleased with all their staff.

How likely would you be to recommend Norton Hall Nursing Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The Old Hall is an outstanding care home and my Mother-in-law has been a resident for 2 and a half years. She is very happy here and the care is exceptional. This is all down to the leadership of the home and the continual training of staff (which they all respond to with enthusiasm). This results in care with a very human face based on the philosophy that the residents do not live in a workplace, but that staff work in their home.

How likely would you be to recommend The Old Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I just want to commend the staff and management for all their professionalism and care during the recent outbreak of Noro-type virus in Larkhill Hall. Despite it being hard on the relatives and residents, closing the facility to outside visitors was incredibly responsible and forward thinking in order to contain the spread of the virus which must have added a huge burden on to the staff, who themselves were exposed to this awful bug. Thank you all for the extra work and care that you have given to my mum and all the other residents. Well done.

How likely would you be to recommend Larkhill Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The carer's at Dove Court look after me very well, I would recommend this care home to anybody.
I and my family get a lot of support from the staff at Dove Court care home.
I have my family stay to lunch on many occasions.
Nothing is too much trouble at Dove Court and I love the activities.

How likely would you be to recommend Dove Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

After battling with severe stroke damage for many years mum was then diagnosed with dementia. To watch this agonising condition slowly take my mum piece by piece again was the most difficult thing I have ever witnessed. Our only realistic option was to place mum into residential care. After a previous establishment failed her I was so grateful to find Sunhill Court nursing home. The manager and her team were so very kind and helpful throughout mums stay. Mum had a Lovely clean room with beautiful downland views,I know that she was kept clean and dignified and offered good food and experienced care every day. The home has good facilities and the staff are always attentive and patient with the residents. Thank you for making mum's last months a comfortable time.

How likely would you be to recommend Sunhill Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My brother was a resident in the Gables for end of life care. He was very reluctant to go into care but the staff were very patient and kind and within a short time he relaxed and began to feel at home. I felt everyone went out of their way to make him feel welcome. Apart from his illness, he had disabilities being deaf and non speaking, his eyesight was also poor. Despite this, the staff made every effort to communicate with him and meet his needs. I feel he was well cared for and comfortable during the final 17 months of his life.

How likely would you be to recommend The Gables? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I can barely praise Immacolata House, Langport highly enough since the marvellous new manager took over and hope she will stay for at least Mum's lifetime ...and, preferably, mine too! Great changes have been made and all of them good/reassuring. My [feisty!] mother is more contented/healthy than she has been in a very long time and the carers seem happy to be delivering such a well defined/high quality of care. Thank you.

How likely would you be to recommend Immacolata House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Sharon Warren, PR Manager at Immacolata House responded to this review on 05 Dec 2016:

On behalf of Immacolata House, may I thank you Ann for taking the time to send us such a lovely review. It's invaluable to our staff to hear how happy our residents and relatives are with the level of care and support they provide. I will be sure to pass on your kind words to them and the management within Notaro Homes. Best wishes.

This home is beyond excellent. The cleanliness, rooms, security, atmosphere and all the staff make this a happy place to be.
Mum and Dad moved in in February 2015, we were impressed by the fact that there was no smell of urine(!) and the security of entry to the building and floors is very reassuring to know that your loved ones are safe.
Mum passed away last year, leaving Dad with his dementia in the care of all at the home AND what a job they did!
Dad enjoyed a happy, fulfilled time, everyone helped to make his world a better place for him.
He slowly deteriorated, leaving his mobility and awareness less and less each time but his care never changed, always 100%.
Dad passed away in October this year, his passing was made such a beautiful thing (does that sound wrong)? The staff made it so special for us as we are sure Dad was totally at peace at the end.
We can not thank everyone enough for all they did and for caring enough to make his last hours so, yes, so beautiful.
THANK YOU ONE AND ALL

How likely would you be to recommend Cedars Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All staff are always polite and considerate. They always keep me informed of any health issues with my mum and deal with them appropriately.
The management staff are excellent and make her comfortable.

How likely would you be to recommend Dell Field Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

My mother moved to Kingscourt Nursing Home for end of life care. The manager and her deputy were very helpful in expediting the arrangements. She had a lovely room (albeit small) and care was taken to ensure the correct type of bed was available. We were made to feel welcome and free to visit at any time. Excellent personal care was provided to Mum. She suddenly deteriorated the morning after arriving. Staff immediately informed my husband and we were able to be with her constantly. I slept on the floor of her room that night. We were able to come and go during the evening and overnight, despite staff having to unlock the front door for us when they were busy. When she died they were sensitive, sympathetic, and helpful in making the necessary arrangements.
I cannot comment on food or activities as we did not use these but I observed that there was plenty for residents to do and company for them in the lounge. I assume food would be good; I was given buttered toast the morning after I stayed overnight.

How likely would you be to recommend Kingscourt Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I was immediately impressed when I first visited Kenbrook and was given a detailed tour of the home. Both residents and staff appeared to be happy, and I soon noticed mutual respect between the manager and staff, who regard themselves as the Kenbrook family. Kenbrook has a bright and airy feel, and a variety of activities is
provided for those who would like to join in but with no pressure to do so against their will. In the past two years my sister-in-law, who was mentally alert, made many friends among the staff, overcoming her near blindness by learning to identify their voices. The manager and staff are exceptionally caring so that new residents soon adjust to their new circumstances. I have never doubted my decision to entrust my sister-in-law to their care and now that she has passed away I will miss seeing the friends I too have made at Kenbrook. If only the same could be said of all such establishments.

Keep up the good work and thank you.

How likely would you be to recommend Kenbrook? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 05 Dec 2016:

Dear Angela

Thank you so much for your wonderfully kind words for the care and support given to your sister-in-law at Kenbrook. They are definitely like one big family at the home and you are always welcome to keep in touch and visit. I know there will be a great sadness for your loss, please do come and visit when you feel able.

I will relay your feelings back to the team and this is appreciated by all.

Kind Regards

Deborah

I received respite care from 28th October to 15th November following hip surgery. I would unhesitatingly recommend Homewood. I live only 300 yards from Homewood so I knew of its existence, but I did not have any knowledge of the establishment. I was delighted when I was accepted for the short stay. Whilst at Homewood, I happened to contact my GP who gave a glowing recommendation of Homewood as being the best home in Leamington Spa. Particularly the staff were very very good as was the food - it was five star. In terms of cost, it was expensive but I would still attend again.

How likely would you be to recommend Homewood? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent