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Latest Reviews Posted

Having visited several care homes for both my father and mother it is quite clear that Sandfields stands out. The accommodation is modern and bright but remains homely and welcoming. However, where Sandfields really stands out is the level of care which starts at the top and works all the way through this very well managed care home. The resident's wishes are always at the top of all decisions made, so with my mum, this involved keeping her in her room and ensuring that the care she needed could be provided on her floor, from getting her hair and nails done even when she was too sick to move. The care extends not just to the resident but the family too and the support my brother and I were given at all times kept us going when times were hard. I would have no hesitation in recommending Sandfields.

How likely would you be to recommend Sandfields? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother needed to transfer to a care home which could manage her increased needs. As a family, we were very anxious about having to move her. However, the transition to St Cross Grange went without a hitch. Thanks to the close attention, kindness and care mum received at the outset from the staff, she settled into her new beautiful clean, light and airy surroundings quicker than we expected.
The staff work as a team to closely observe mum, anticipate and address her needs, thereby preventing issues turning into major problems. As a result, mum remains happy, calm and content. She participates in the regular and varied activities and seems so relaxed. As a family, we are delighted to see her so well cared for, safe and enjoying the excellent food.

How likely would you be to recommend St Cross Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff do a very good job. Most seem to actually care about the residents.

How likely would you be to recommend Belgrave Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Dad has been at Holmwood for just over two years with advanced Alzheimer's and COPD. We have been over the moon with every aspect of his care. We were impressed with the home at our first (unscheduled) visit, the young lady who showed us around was very welcoming and clearly enthusiastic about the home and working there, and this set the tone for all of our experiences at Holmwood. The staff are exceptional in my view, having viewed many homes before choosing Holmwood. They seem to be recruited for their personality and attitude, and this comes across in all that they do and in the care that they give. They interact with the residents and make their lives enjoyable. The home is very welcoming to families - my Mum joined in with activities when visiting Dad. They had some really good times together at the home, and Mum said she never walked away after a visit wishing Dad wasn't there or regretting placing him there, which says everything. An exceptionally good home for a loved one.

How likely would you be to recommend Holmwood Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Cousin has been a resident at Greenhill Manor for nearly 4 years now. Prior to my Cousin being placed into care and on the advice of the Manager at Greenhill Manor, who also made the necessary arrangements for my Cousin to visit the home for a couple of hours during his transition from the local Hospital, to enable him to get a feel for what it was like at Greenhill Manor. We choose this particular Care Home due to its location. My Cousin absolutely loved it there from those couple of hours and remains very contented. Management and Staff are absolutely fantastic and my Cousin is always praising his carers to me each time I visit. He refers to the Home like a Hotel and states he feels like a very welcome guest. From being apprehensive of going into care to being 100% happy makes all the difference to my Cousin and our family, knowing he will be looked after with no worries. Keep up the tremendous work you do, you don't know how much it means. I thank you for that.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Every member of staff from management to maintenance are always friendly, polite and helpful. The care of our Mum is faultless. She is treated with respect and dignity at all times. As a family, we are also treated exceptionally well with opportunities to discuss mum and find out anything we need to know.

How likely would you be to recommend Scarborough Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The home provides excellent care for my mother who has dementia. I have no reservations in recommending this care home.

The staff are friendly and knowledgeable and sort out any query or problem quickly and efficiently.

I never envisaged my mother needing to be placed into a care home but have been happy and reassured that my mother continues to thrive in this setting.

How likely would you be to recommend Hopes Green Care Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Made to feel very welcome when we went there to make mum's room feel homely with pictures and TV. Could not do enough to help , giving us extension leads for TV. Clean environment. Facilities good. Nice garden good safety catches on doors. Mum has settled in very well and always has a smile on her face when we visit. Good start to her stay.

How likely would you be to recommend Kingsmead Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

A very caring and well run home. Provided my mother with wonderful support during a very difficult time. Staff show their care and treat residents with dignity.

How likely would you be to recommend Monread Lodge Nursing & Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I find the staff and clients behaviour extremely good. The staff are sensitive to the client's needs without being overbearing or authoritative. The house is clean, spacious and well furnished. The kitchen rota is effective and well kept by the clients, and the clients respect each other in the communal TV lounge.

How likely would you be to recommend College Fields? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased with the care my aunt has received to date.

How likely would you be to recommend Dale Mount? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Since my husband has moved to Timperley I cannot fault the home for the way they look after him. They are so caring (all staff) and informative. I feel so content with his care and would have no problem to come here myself.

How likely would you be to recommend Timperley Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The house is well run. Respect is shown by staff regarding privacy and personal freedom. Staff are friendly, efficient and approachable.

How likely would you be to recommend College Fields? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Our aunt is well cared for at Lakeside and she likes it. She has become withdrawn since she went to Lakeside but the staff do try to involve her on a day to day basis.
It is not always possible to visit on a regular basis and it would be food to have a process for notifying us when she is low with any toiletries or requires additional clothing. It would also be better for us if the monthly extras bill was itemised.
We aren't able to tell how many hair appointments it refers to with obtaining additional info form the home.

How likely would you be to recommend Lakeside Residential Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My mom was admitted to Ryland View, Manby unit after being in the hospital for an assessment to find her a nursing home due to her deterioration from Dementia. Sadly mom passed away after just over 3 weeks but the care and support that was given by all the staff team were second to none. Nothing was too much trouble and if any of me or my family had any questions then we knew someone was available night or day to answer these. An excellent home I wouldn't hesitate in recommending it to anyone.

How likely would you be to recommend Ryland View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Rose Pickering, Customer Service Administrator at Ryland View Care Home responded to this review on 30 Aug 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

My aunt is very happy at Murdoch House. She said she was very happy to have found it! It is clean and her room is very comfortable, with a lovely view of the garden. It is a pleasure to visit her there, welcomed by cheerful staff with a tray of refreshments.
There is a beautiful notice board with lots of activities and outings.

How likely would you be to recommend Murdoch House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I enjoy being here, following my previous home closing I was unsettled at first, however I am here to stay. Me and the staff enjoy our days training, we are looking to go to do a course at college in sign language, including our home manager. The activities are ongoing, never a dull moment.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff here are the best the care is fantastic, I want for nothing, I see my family each day and have the staff so I am never alone. I feel part of a very big family.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I keep them on their toes, great staff, great manager, great food. the cleaning is the best, and I think the carers are fab. It's great that the whole team actually care and show this daily.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Both my mother and aunt have been resident in St.Margaret's for several months, Ths place really is exceptional - it is so homely with welcoming great facilities. All of the staff, the manager, the carers, the chef and the cleaners are so friendly, and genuinely caring - many have worked there for a number of years. My mum settled in straight away, she enjoys the food and thinks the chef is just fantastic . The activities provided are also thoughtful and well received - mum has enjoyed trips out, exercise classes, live music, a visit from a Shetland pony, and a history presentation about Durham to name but a few. She loves her weekly visit to the on-site hairdresser as well. If you are looking for a care home for your precious relative then look no further.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has been treated with the greatest respect the staff are caring and I feel very happy that we chose the Grove for his care. A lovely friendly place to be.

How likely would you be to recommend The Grove Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In my opinion living at Avery Mews makes me feel happy. I have freedom from responsibilities. I love everything about Avery Mews and I am glad to be here.

How likely would you be to recommend Avery Mews Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff try their best. It is hard living with others in a group, but it is good to have company and someone to look out for you, they deserve a reward.

How likely would you be to recommend Buchanan House Care Home? Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I was only able to visit my mother on a few occasions due to the distance between Stockton and Cornwall but on each occasion, I was very impressed by everything I saw there. It was always apparent that my mother was extremely well cared for by a team of nurses and carers who were always cheerful, friendly, patient and kind. They all treated my mother with dignity and good humour. The home itself was always clean and the quality of food was good. On my first visit there, my mother asked me if I would live there and I didn't hesitate to reply that I would. My mother would often comment that a particular carer was good. I have no hesitation in recommending Teesdale Lodge to anyone if they needed similar care.

How likely would you be to recommend Teesdale Lodge Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tried several similar homes in the area, this is by far the best.

How likely would you be to recommend The Grove Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Elsa Booysen, Manager at The Grove Care Home responded to this review on 26 Aug 2016:

Thank you Peter