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Latest Reviews Posted

Good. My room is small but comfortable I keep myself active. I have been teaching children for a long time so I am not as active as I was then! Very fun relationship with staff, feel like the staff are my friends. I am not sure if it is good value for money as my family deal with that. I would recommend it highly to someone else looking for a care home.

How likely would you be to recommend Sunrise of Banstead? Don't know

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Excellent

My father has been here almost 2 months now. He arrived from hospital in a poor state, unable to walk, bordering on palliative care needs. He is now far more aware, feeding myself, he stands albeit aided, but no longer requires a winch. His diet is stabilised and he no longer needs insulin. His overall health and well-being is much improved. There have been mistakes but they have come with admission - apology and correction. Thank you.

How likely would you be to recommend Priory Residential Home Ltd? Likely

Care / Support: Good

First of all we're pleased to be here. We had no previous experience of care homes and it is very much better that I anticipated. The whole ambience and atmosphere is very good. The staff are kind, responsive and caring. I take part in very few of the activities but I can if I want to. The food is good however I feel we are given too much. I would like it if the evening meal was later. I particularly enjoy the country drives, we were told Sunrise of Banstead was better than most and I think it is.

How likely would you be to recommend Sunrise of Banstead? Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Good

I like it here and I am happy here, I find my room comfortable and the bed. I enjoy the activities, particularly the flower arranging and the poetry reading. I enjoy the food. I get on with all the staff and feel there is a good atmosphere. I like that visitors can come and see me at any time- there are no visiting hours. The only thing is the cost which is a negative.

How likely would you be to recommend Sunrise of Banstead? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

I am very pleased with overall standard. My father is in excellent care. Couldn't be in better hands. Thank you very much.

How likely would you be to recommend Woodstock? Extremely Likely

Care / Support: Excellent

My 85 year old friend, was treated with the utmost dignity and respect. Most meals requested were given, diets accommodated (my friend was diabetic). Call bell answered promptly. All staff are friendly, courteous and very helpful. I would highly recommend this home, especially as it has only just opened, plus physio was given when asked for.

How likely would you be to recommend Bexhill Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

In patient following major operation. The accommodation, both bedroom and general rooms, are clean, comfortable and very well appointed and visitors are made very welcome. Menus are varied with many alternatives available. The staff are efficient, friendly and caring.

How likely would you be to recommend Barchester Oulton Park Care Centre? Extremely Likely

Care / Support: Good

My mother was given great care throughout her stay, the staff were professional, caring and attentive, ensuring her last days were comfortable.

How likely would you be to recommend Skell Lodge Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I have always felt welcome at Bowbridge Court and found staff caring and busy. The lounge is welcoming and the rooms are very comfortable. The food for main meals and tea looks appetising. Residents are encouraged to come out of their room and interact but obviously not all want to do this but are kept an eye on.
I have only been when two group activities have been taking place but they seem to be well supported and enjoyed.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

I have been here 18 months and I love it. My room is perfect and very comfortable. The staff are all excellent. I run the Saturday morning dominos this is fantastic. Everyone thoroughly enjoys taking part in this activity. The staff are very interested in what we are up to everyday. Excellent food and I enjoy the service.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Satisfactory

No hesitation in choosing East Park Court for my mother in law.
Father in law spent 4 happy years here. He was treated with respect and dignity at all times. He received all the care and support he required.
Management and Staff are helpful, friendly and polite.
The environment is appropriate, giving space,light and therapeutic atmosphere.
Planned activities are available and encouraged.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Care / Support: Good

Staff: Good

The staff at Pentlow are wonderful, look after mum excellently as make me and my little dog welcome- feel part of a big family- would be lost without them and their help.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sunrise is very good. The carers who came in all know your name which is nice and every member of staff is very friendly. They are very good at getting me to remember to take my tablets. I like that I have the option to take part in the activities if I want to - sometimes I like to watch them. Another thing I would like changed is that there is no crossing to get across the road for us and the road is very busy.

How likely would you be to recommend Sunrise of Banstead? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

My mother was in the adjacent care home (with dementia) until a stroke necessitated nursing care. She was consequently moved to Elmwood. Staff are excellent and the manager is forthcoming and commutative. My mothers condition is distressing, but my family and I firmly believe that she could not be in a better place, under the circumstances.

How likely would you be to recommend Elmwood House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My step father was looked after very well during his stay at Avalon at a very difficult time. The family consider Avalon Court to be 1st class, safe, comfortable and spacious and are very grateful for the help and support they received.

How likely would you be to recommend Avalon Court Care Home? Likely

Care / Support: Excellent

My father has been here almost 2 months now. He arrived from hospital in a poor state, unable to walk, bordering on palliative care needs. He is now far more aware, feeding myself, he stands albeit aided, but no longer requires a winch. His diet is stabilised and he no longer needs insulin. His overall health and well-being is much improved. There have been mistakes but they have come with admission - apology and correction. Thank you.

How likely would you be to recommend Priory Residential Home Ltd? Likely

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Good

All staff go above and beyond their duty. All are welcoming and friendly. Nothing is too much trouble. My mother went for a weeks respite last year and after unfortunately breaking her hip in fall, which required her to have full time care, Victoria Mews was our first choice of care home!

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

No hesitation in choosing East Park Court for my mother in law.
Father in law spent 4 happy years here. He was treated with respect and dignity at all times. He received all the care and support he required.
Management and Staff are helpful, friendly and polite.
The environment is appropriate, giving space,light and therapeutic atmosphere.
Planned activities are available and encouraged.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I am pleased at the care given to my mother at Carr Gate. She is not the easiest person to please, but I know all efforts are made to do so. Over the four years of residence many improvements have been made i.e. staffing and décor etc.

How likely would you be to recommend Carr Gate Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Our family visited several care homes in the area prior to our sister being admitted to permanent care. Douglas View stood out from the others. The professionalism and care provided continue to reassure us that our sister is getting the best possible care.

How likely would you be to recommend Douglas View Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The resident is very satisfied here. She feels she can be very open with management and that management communication with families is very good.

How likely would you be to recommend Sunrise of Beaconsfield? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

I am very pleased with overall standard. My father is in excellent care. Couldn't be in better hands. Thank you very much.

How likely would you be to recommend Woodstock? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mum was a resident at Northfields House for approx 4 years. She had Alzheimers and passed away in February 2016. The staff & carers at the home treated her like a family member at all times. Treated her with love & care. Mum felt safe there. She loved all the entertainment - music, parties, games....visits from Santa! When her illness really took hold, the carers treated her with the utmost respect.

How likely would you be to recommend Northfield House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Sunrise is very good. The carers who came in all know your name which is nice and every member of staff is very friendly. They are very good at getting me to remember to take my tablets. I like that I have the option to take part in the activities if I want to - sometimes I like to watch them. Another thing I would like changed is that there is no crossing to get across the road for us and the road is very busy.

How likely would you be to recommend Sunrise of Banstead? Likely

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

I would give 85%, losing points for a lot of favouritism with staff and some of the residents and some meals are repeated too often, otherwise I am very happy here and I would certainly recommend it.

How likely would you be to recommend Sunrise of Westbourne? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

In patient following major operation. The accommodation, both bedroom and general rooms, are clean, comfortable and very well appointed and visitors are made very welcome. Menus are varied with many alternatives available. The staff are efficient, friendly and caring.

How likely would you be to recommend Barchester Oulton Park Care Centre? Extremely Likely

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

The resident feels happy and comfortable here.

How likely would you be to recommend Sunrise of Beaconsfield? Likely

Care / Support: Good

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

I have always felt welcome at Bowbridge Court and found staff caring and busy. The lounge is welcoming and the rooms are very comfortable. The food for main meals and tea looks appetising. Residents are encouraged to come out of their room and interact but obviously not all want to do this but are kept an eye on.
I have only been when two group activities have been taking place but they seem to be well supported and enjoyed.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Good

Very happy and well looked after. No complaints.

How likely would you be to recommend Sunrise of Beaconsfield? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Poor

Overall Standard: Good

Treated with Dignity: Good

My step father was looked after very well during his stay at Avalon at a very difficult time. The family consider Avalon Court to be 1st class, safe, comfortable and spacious and are very grateful for the help and support they received.

How likely would you be to recommend Avalon Court Care Home? Likely

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Very happy with the level of care and my sister's room. She looks extremely healthy and I thank Milliner House for everything they are doing for my dear sister.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

My mum was a resident at Northfields House for approx 4 years. She had Alzheimers and passed away in February 2016. The staff & carers at the home treated her like a family member at all times. Treated her with love & care. Mum felt safe there. She loved all the entertainment - music, parties, games....visits from Santa! When her illness really took hold, the carers treated her with the utmost respect.

How likely would you be to recommend Northfield House? Extremely Likely

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The resident feels happy and comfortable here.

How likely would you be to recommend Sunrise of Beaconsfield? Likely

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

I am pleased at the care given to my mother at Carr Gate. She is not the easiest person to please, but I know all efforts are made to do so. Over the four years of residence many improvements have been made i.e. staffing and décor etc.

How likely would you be to recommend Carr Gate Care Home? Extremely Likely

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The resident is very satisfied here. She feels she can be very open with management and that management communication with families is very good.

How likely would you be to recommend Sunrise of Beaconsfield? Extremely Likely

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Very happy with the level of care and my sister's room. She looks extremely healthy and I thank Milliner House for everything they are doing for my dear sister.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would give 85%, losing points for a lot of favouritism with staff and some of the residents and some meals are repeated too often, otherwise I am very happy here and I would certainly recommend it.

How likely would you be to recommend Sunrise of Westbourne? Likely

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The resident feels no improvement is needed at Sunrise and it very happy.

How likely would you be to recommend Sunrise of Beaconsfield? Likely

Care / Support: Good

Staff: Excellent

Management: Satisfactory

Rooms: Good

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Good