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Latest Reviews Posted

My mum arrived at Brinnington Hall on the 22nd December, from her temporary care home. The family being myself, my husband and my brother had visited previous to her arriving. We could not fault it, we were made to feel very comfortable, given a bit of a tour and plenty of advice about the home. We loved everything about it, was modern, very spacious, friendly, clean, lovely rooms with en-suite, we were made to feel very welcome. We instantly new it was the right decision to make this home a permanent place of residence for our mum which the whole family are very happy about. We would not hesitate to recommend Brinnington Hall as a good choice.

How likely would you be to recommend Brinnington Hall? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

I had been looking after myself for a number of years without any problems but all of a sudden without any warning I was diagnosed with a heart problem which meant I could no longer look after myself. I decided to move to Pembroke Care, with the help of my son's who are both over sea's. Since I have been here, I have been very well looked after. I have a lovely flat. which is very comfortable and has everything I need. The staff are very helpful and friendly. I feel safe since moving here.

How likely would you be to recommend Pembroke Care? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

My stay at Bentley House has been highly beneficial. I have had two weeks to convalesce following major surgery, and now feel ready to go home.. well almost! my only complaint is that on three occasions I was woken by night staff asking if I was alright! Otherwise, all staff have showed consideration and kindness, always willing to help. They are obviously happy in their work and have received excellent training.

How likely would you be to recommend Signature Bentley House? Extremely LIKELY

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

From when we first were told my wife had dementia, I looked after her at home as long as I could. But then she had to go into a care home we got one at Easington. Six months later she had to go into Hospital. When they said she could go back to the home we looked around for another home, we inspected three homes and found Yohden Lodge care complex the best. From moving in she felt more at ease and happy. The staff are absolutely great with her they think the world of her. Before I used to hate leaving her on a night but now because I know that the staff will look after her. I cannot praise the staff enough. I am 75 years old and if I have to go into a home this is the one for me.

How likely would you be to recommend Yohden Hall Care Complex? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

My mother came to stay at Brinnington Hall in December 2015, they have made my mum very welcome and happy. Myself and my family are also very happy. My mum has very early stages of dementia a bit unsteady on her legs, she can do lots of things for herself. We have found my mum has settled in nicely.

How likely would you be to recommend Brinnington Hall? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad had his world turned upside down in a month, lost his wife of 64 years and had to move out of his home of 30 years because he could not look after himself. He tried one home then he moved to Silver Springs after three weeks. You could not compare the two, the light, airy rooms, the friendly staff, the respect he was given and least of all he can have ice cream at every meal! At the other home this was a no no unless on the menu that day. It took six months but then he referred to it as "my home". He feels respected by staff, residents and their families and every thing is done to make him feel like this, for me knowing he is happy and cared for means so much.

How likely would you be to recommend Silversprings? Likely

Care / Support: Good

Staff: Good

Always the staff helpful and friendly. They provide lovely meals and plenty of things to do I.e. church service, skittles, bingo, games etc

How likely would you be to recommend Skirbeck Court? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Alzheimer's diagnosis. My wife was transferred to Parkview in September 2015 from respite. From day one the carers had a very difficult period to get my wife to settle, she wouldn't eat, allow personal care or interact with other residents. Due to the dedicated caring team at Parkview she is now settled in, eating the in house excellent meals. Allows carers to tend to her personal care and she now interacts with other residents. Nearly every day social event are arranged by their activities team, the manager and her team should be very proud.

How likely would you be to recommend Park View Residential Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My mum arrived at Brinnington Hall on the 22nd December, from her temporary care home. The family being myself, my husband and my brother had visited previous to her arriving. We could not fault it, we were made to feel very comfortable, given a bit of a tour and plenty of advice about the home. We loved everything about it, was modern, very spacious, friendly, clean, lovely rooms with en-suite, we were made to feel very welcome. We instantly new it was the right decision to make this home a permanent place of residence for our mum which the whole family are very happy about. We would not hesitate to recommend Brinnington Hall as a good choice.

How likely would you be to recommend Brinnington Hall? Extremely LIKELY

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

From the moment we arrived, we have been very impressed with everything. Wonderful friendly staff and a lovely atmosphere about the place. Fabulous food and hospitality. It feels like a hotel and I would love to stay myself! Mum has settled in very quickly which has been so reassuring for all the family. No complaints whatsoever! Many thanks to everyone involved.

How likely would you be to recommend Heathlands Residential Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

My dad had his world turned upside down in a month, lost his wife of 64 years and had to move out of his home of 30 years because he could not look after himself. He tried one home then he moved to Silver Springs after three weeks. You could not compare the two, the light, airy rooms, the friendly staff, the respect he was given and least of all he can have ice cream at every meal! At the other home this was a no no unless on the menu that day. It took six months but then he referred to it as "my home". He feels respected by staff, residents and their families and every thing is done to make him feel like this, for me knowing he is happy and cared for means so much.

How likely would you be to recommend Silversprings? Likely

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

From when we first were told my wife had dementia, I looked after her at home as long as I could. But then she had to go into a care home we got one at Easington. Six months later she had to go into Hospital. When they said she could go back to the home we looked around for another home, we inspected three homes and found Yohden Lodge care complex the best. From moving in she felt more at ease and happy. The staff are absolutely great with her they think the world of her. Before I used to hate leaving her on a night but now because I know that the staff will look after her. I cannot praise the staff enough. I am 75 years old and if I have to go into a home this is the one for me.

How likely would you be to recommend Yohden Hall Care Complex? Extremely LIKELY

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit the home as often as I can - I always find it to be welcoming, friendly, homely and happy. I am always greeted warmly and all the residents and staff appear content, relaxed and enjoying life. This home is well run and efficient - but doesn't lose the fact this is the residents home - one which they have input into in how they wish to live and have a quality of life.

How likely would you be to recommend Featherton House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

I had been looking after myself for a number of years without any problems but all of a sudden without any warning I was diagnosed with a heart problem which meant I could no longer look after myself. I decided to move to Pembroke Care, with the help of my son's who are both over sea's. Since I have been here, I have been very well looked after. I have a lovely flat. which is very comfortable and has everything I need. The staff are very helpful and friendly. I feel safe since moving here.

How likely would you be to recommend Pembroke Care? Extremely LIKELY

Treated with Dignity: Excellent

I could not have a better place to stay. Everybody has been so kind. If anything was bothering you they would do their best to help or sort it out for you, they definitely put your mind to rest. Kindness is second to none. Wonderful staff.

How likely would you be to recommend The Elms? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband went into the care home for two weeks respite January 2016. We were both I think rather apprehensive of this first experience, particularly myself as in the second week I would be staying with one of my sons in Scotland (miles away) but we do have a wonderful daughter who said if dads not happy I shall take him out and he can stay with us, however, all went well and he settled down with a blip on the day I flew, but with a very caring staff and regular visits from our family he soon appeared to be happy and relaxed. What ever post was held by the team they all showed care and understanding in a very genuine way and if necessary in the future I would never look for any other home for him. First class and wonderful.

How likely would you be to recommend Francis Court? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Alzheimer's diagnosis. My wife was transferred to Parkview in September 2015 from respite. From day one the carers had a very difficult period to get my wife to settle, she wouldn't eat, allow personal care or interact with other residents. Due to the dedicated caring team at Parkview she is now settled in, eating the in house excellent meals. Allows carers to tend to her personal care and she now interacts with other residents. Nearly every day social event are arranged by their activities team, the manager and her team should be very proud.

How likely would you be to recommend Park View Residential Care Home? Extremely LIKELY

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband comes for 6 nights every 7 weeks. He is happy while here and I am happy for him to be here. The care is good. He is totally dependent for care and the girls are wonderful with him. As far as diet, they care for all needs.

How likely would you be to recommend Blenheim House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

I enjoy living here. The new coffee lounge allows me time to spend quality time with my husband. The staff are nice.

How likely would you be to recommend Willow Court Care Home? Extremely LIKELY

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are very friendly and attentive. You are made to feel welcome when you come to visit. Its a tough job to provide care for so many personalities with differing needs. The team here do it well.

How likely would you be to recommend Ashbrooke Care Centre? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

My dad had his world turned upside down in a month, lost his wife of 64 years and had to move out of his home of 30 years because he could not look after himself. He tried one home then he moved to Silver Springs after three weeks. You could not compare the two, the light, airy rooms, the friendly staff, the respect he was given and least of all he can have ice cream at every meal! At the other home this was a no no unless on the menu that day. It took six months but then he referred to it as "my home". He feels respected by staff, residents and their families and every thing is done to make him feel like this, for me knowing he is happy and cared for means so much.

How likely would you be to recommend Silversprings? Likely

Treated with Dignity: Excellent

I have found the staff easy to talk to and the amount of care is very good. I have felt safe, and can confide in staff with any worries or concerns in a confidential way. My medication is managed well and I find my diet full of variety and I am provided with plenty of choice.

How likely would you be to recommend Oaktree Mews Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

From the moment we arrived, we have been very impressed with everything. Wonderful friendly staff and a lovely atmosphere about the place. Fabulous food and hospitality. It feels like a hotel and I would love to stay myself! Mum has settled in very quickly which has been so reassuring for all the family. No complaints whatsoever! Many thanks to everyone involved.

How likely would you be to recommend Heathlands Residential Care Home? Extremely LIKELY

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This home sets standards to which all others should hope to attain. The standards of care provided and the comforts provided to residents are first class.

How likely would you be to recommend Albert Edward Prince of Wales Court? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit the home as often as I can - I always find it to be welcoming, friendly, homely and happy. I am always greeted warmly and all the residents and staff appear content, relaxed and enjoying life. This home is well run and efficient - but doesn't lose the fact this is the residents home - one which they have input into in how they wish to live and have a quality of life.

How likely would you be to recommend Featherton House? Extremely LIKELY

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are very nice and friendly. The food looks first class, i felt safe for my mother being in this home. Nothing is a problem to the staff from domestics nurses, carers, all staff. The carers are very good to my family they keep us up to date with her needs and care.

How likely would you be to recommend Lornebank Care Centre? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My mum is very happy living at Lumb Valley, staff go above and beyond to ensure she is well cared for, they treat her like family. I am very happy with the service provided, and I wouldn't want mum to be anywhere else.

How likely would you be to recommend Lumb Valley Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A warm friendly place. The care given has visibly improved my mothers well being. Without the care given by all in this care home i could not contemplate the outcome.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

My husband comes for 6 nights every 7 weeks. He is happy while here and I am happy for him to be here. The care is good. He is totally dependent for care and the girls are wonderful with him. As far as diet, they care for all needs.

How likely would you be to recommend Blenheim House? Extremely LIKELY

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A warm friendly place. The care given has visibly improved my mothers well being. Without the care given by all in this care home i could not contemplate the outcome.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely LIKELY

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I think it is very good here. The people are very kind.

How likely would you be to recommend Elm House? Extremely LIKELY

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Good

Steve Maddock, Home Manager at Elm House responded to this review on 10 Feb 2016:

Thank you for taking the time to provide this feedback, which means a lot to the team. We are pleased to hear your experience with Elm House is positive.

I think the staff are wonderful and the meals are excellent. I think the care at night is very good with regular checks, better than when I was in hospital! One thing which I was concerned about was that there was no bread with my soup, but when I asked they provided it.

How likely would you be to recommend Winchcombe Place? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Satisfactory

Treated with Dignity: Excellent

The staff are very nice and friendly. The food looks first class, i felt safe for my mother being in this home. Nothing is a problem to the staff from domestics nurses, carers, all staff. The carers are very good to my family they keep us up to date with her needs and care.

How likely would you be to recommend Lornebank Care Centre? Likely

Overall Standard: Good

Treated with Dignity: Excellent

My husband went into the care home for two weeks respite January 2016. We were both I think rather apprehensive of this first experience, particularly myself as in the second week I would be staying with one of my sons in Scotland (miles away) but we do have a wonderful daughter who said if dads not happy I shall take him out and he can stay with us, however, all went well and he settled down with a blip on the day I flew, but with a very caring staff and regular visits from our family he soon appeared to be happy and relaxed. What ever post was held by the team they all showed care and understanding in a very genuine way and if necessary in the future I would never look for any other home for him. First class and wonderful.

How likely would you be to recommend Francis Court? Extremely LIKELY

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are very friendly and attentive. You are made to feel welcome when you come to visit. Its a tough job to provide care for so many personalities with differing needs. The team here do it well.

How likely would you be to recommend Ashbrooke Care Centre? Extremely LIKELY

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Pinewood has provided me with the perfect caring environment in which to recover from major surgery. I have spent the last two weeks being cared for being thoroughly pampered and made to feel very special on my journey to a full recovery. I cannot praise the manager and her team highly enough. All the staff whether in the nursing, catering or domestic departments are a credit to Pinewood and make it the top quality and very best of care homes that it undoubtedly is.

How likely would you be to recommend Pinewood Residential Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is suffering from PSP. In the time she's been at Brooklyn House she has had the very best of attention and care. Nothing is any trouble for the staff in meeting the needs of residents. Her personal hygiene and appearance were always of the most importance to my mum and now when it is so difficult for her to talk, the staff know her well enough and she always appears clean and smart. As she would be herself. I cant speak highly enough of every member of staff at Brooklyn. They do what I can't, but above all they really respect and care for my mum when I'm not there. I know I can contact them day or night and that gives me reassurance too. They quite simply are outstanding and I feel blessed I found this home so close to mine.

How likely would you be to recommend Brooklyn House Nursing Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care home is clean, efficient and very welcoming. Nothing was too much trouble. The food is very good and the room a good hotel standard. The staff and management are caring, friendly and supportive.

How likely would you be to recommend Evergreens? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent