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Latest Reviews Posted

I stayed at Maun View after leaving hospital whilst I waited for my bungalow to be finished. It's a nice place. Very kind carers who will do anything for you and look after you very well. Meals are a lot better than hospital and have decent portions. I've never lived in a home before and the buzzers were noisy at first but I got used to them eventually but overall I had a lovely stay.

How likely would you be to recommend Maun View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My wife is on the dementia unit. She needs one to one care. She is well cared for and is happy.

How likely would you be to recommend Summerfield House? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My mum spent the last twelve months of her life here and I could not have asked for more in the care she received. She was encouraged to get better and be involved but this was difficult as mum had dementia.

How likely would you be to recommend Merton Place? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum moved in after my dad passed away, he was her main carer at home as she is not mobile. Had a major operation in Birmingham (full knee replacement). She has settled so well, enjoys the company of everyone and the friendly efficient carers and activity staff. She feels safe and I have not seen my mum so happy and well in a long long time.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

As a family, we have been overwhelmed by the outstanding care my father is receiving. The culture in the home is excellent with the resident's needs and desires as the main focus. The leadership is very strong and the carers provide truly personalised care- they even look like they enjoy working there. Rated "outstanding" by CQC I can only agree wholeheartedly.

How likely would you be to recommend Dowty House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum was only a resident for three months before she sadly passed away, but during that time she received excellent care from all the staff. Her room was very comfortable and clean. the food was exceptional, the facilities for socialising were excellent and the nursing/care staff were patient, kind, caring and supportive not only to mum but also to me. The general ambience of this home is excellent more like a five-star hotel! I could not have asked for a better environment for mum during her last days "Highly recommended " does not seem sufficient praise! Thank you.

How likely would you be to recommend Park View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Kingfisher staff look after my mum in the best possible way. They treat her as if she was their own mother. They are patient and always happy. As a visitor, they treat me as if I were a family member and I always feel welcome. They invited me to their mealtimes and also to everyone of the numerous get togethers for coffee, drinks or game time.
Every staff member goes above and beyond to help my mother and myself. They all know her so well that they anticipate her needs. I witness the staff do the same for every other resident also. It is a warm and inviting environment with an enormous amount of love to go around

How likely would you be to recommend Kingfishers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt's health has improved no end since becoming a resident. She seems happy and content.

How likely would you be to recommend Abbotts Barton? Don't know

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Avon Lodge are lovely. They make you very welcome. I am very happy with it.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Cleanliness: Excellent

Food & Drink: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Kathy Marshalsea, Manager at Avon Lodge Care Centre responded to this review on 29 Sep 2016:

Thank you for your lovely comments, I will pass it on to the team.

My mother has been at Kingfisher for over one and a half years. We chose it after lots of research and visits to other homes, and it stood out for its friendly and caring atmosphere. She has settled well and enjoys chatting and catching up with the staff. She says "I'm very spoiled really!" The new activity co-ordinator has been outstanding engaging her in activities and outings. The nurse has greatly improved her skin problem with help from the other carers. She has dementia and they know her well and encourage her. Residents really enjoy the parties and special events held at Kingfisher. I attended a Thai BBQ and dance event yesterday and their Royal Street Party was a great success too. All this is down to the excellent staff members, who are cheerful and welcoming. A resident I was talking to yesterday has been there six years and he said this is a lovely home.

How likely would you be to recommend Kingfishers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I transferred my elderly mother to Prideaux Lodge in February 2016 as she was no longer coping alone at home with a care package. Mum had dementia and was very confused. The Staff at the home spent a lot of time with her helping her to settle in. I chose Prideaux Lodge because of its pleasant, clean and comfortable environment and the friendly and caring attitude of its staff. The rooms are homely, well decorated and maintained, with modern spotless bathrooms.

You hear such horror stories about elderly care homes but I made the right choice with this one. Mum was given a great deal of attention by staff who genuinely seemed to care about their residents. There were plenty of activities in which residents were encouraged to participate. I am grateful to everyone there for making my mother's last months so comfortable and happy. Mum died there peacefully in August.

How likely would you be to recommend Prideaux Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum is happy and well looked after. The home is clean and comfortable and the staff are professional, friendly and helpful.

How likely would you be to recommend Barnby Court Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Set in the original Municipal Buildings, Charing House is directly adjacent to Gillingham Park and therefore gives a relaxing outlook from many of the residents' rooms and also the facility for residents to be able to walk with their families around the park, if sufficiently mobile to do so.

In our opinion, care is of a high standard at Charing House and we have been very happy with how our loved one is treated.

We would highly recommend this care home to others seeking a clean, caring and dignified environment for their relative.

How likely would you be to recommend Charing House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

From the day my sister was admitted to Bromford Lane Care Centre. I was impressed by modern space and fresh clean state of the entrance, lifts, corridors and the room. There was no stale smell of urine anywhere. I realise how committed cleaners have to be to achieve that.
My sister came directly from the hospital to nursing care and I was very relieved when they could offer her a permanent place there. The staff were always obliging and gave adequate care to her. My sister always said when asked that they were always very kind to her. My sister never asked to come home so for all that I am very grateful to Bromford Lane Care Centre. Well done.

How likely would you be to recommend Bromford Lane Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A very well organised home. Staff are caring and helpful in every way. All aspects of this home are most satisfactory.

How likely would you be to recommend Westwood? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Nightingale Hall was home to my parents for over five years. My mother passed away in August 2016, three years after my father. Words are inadequate to describe the complete peace of mind we felt as a family as a result of the caring, friendly, professional, calm and dignified care that the excellent staff gave our parents. The building, gardens,facilities, cleanliness are exceptional. The decor stunning. The food is first class and tailored to their needs. The activities and events are fun and appropriate we will miss the Christmas party. Genuine outstanding care.

How likely would you be to recommend Nightingale Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This review refers to my wife who is having several weeks "convalescence" at the care home. It has been written with her input and she agrees with what has been written. She is 82 and rather frail. She has enjoyed exceptional personal care and medical supervision during her stay; The staff of the house called our family doctor promptly to ensure my wife's treatment was appropriate and could not have been more attentive. The atmosphere is supportive and cheerful and she is receiving exemplary care.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother needs 24-hour care, and here at Home Lea, she receives all the care and attention she needs. The staff are both friendly and helpful and I know that when I have to leave she is in good hands.

How likely would you be to recommend Holme Lea? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This was the 3rd care home my father was moved to as the other 2, as a family, weren't happy with the way they were treating my father. As soon as we arrived the carers put us at ease and explained everything to us. My dad settled in straight away which was massive for us- the whole staff are wonderful and nothing is too much trouble. The activities they do with the patients are wonderful. The whole of the staff are stars.

How likely would you be to recommend Appleton Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is a resident at Belgrave Court, it has a very happy environment. Walking in feels like coming home. They provide lovely home cooked meals. The staff at Belgrave Court are very caring.

How likely would you be to recommend Belgrave Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Bandrum is a provider of the highest quality care, and volunteering here, where there is a harmonious balance between management, staff and residents makes my visits memorable. The residents of Bandrum have a marvellous time at the many entertainment/participation events that take place there - truly wonderful to see the enjoyment had by everyone!!

How likely would you be to recommend Bandrum Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Rachel Duff, Operations Director at Bandrum Nursing Home responded to this review on 28 Sep 2016:

Thank you very much for your lovely review Alexandra. Thank you for coming into the home as well and we all look forward to welcoming you the next time you are visiting.

The staff at Henrietta House are very welcoming and the care which they provide is of a high standard. The food is very very good also the rooms are kept very tidy and are a very comfortable and safe space for my mother to feel at home in. Thanks to the hard work of the management team (who always have an open door) and the staff, my mother has settled in really well at Henrietta House and I wouldn't hesitate to recommend it to others!

How likely would you be to recommend Henrietta House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad has lived in Hendra House Residential Home for a couple of years now and I have nothing but praise for them. For example on her day off last weekend, one of the staff took dad for a day out to watch her daughter racing.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have lived at Rosedale Nursing Home for about 18 months and have to say what a wonderful home we have. It's not just about the basics of life like the excellent food and care, but it's about them everyday things like our activities worker who always has time for you and actually does what she says she's going to do and straight away. We are always being asked for ideas for things to do. She always has the most wonderful and varied entertainment on for us. I look so forward to seeing her as she lights up our day.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Wonderful, everything I hoped from a care home and didn't think I would ever find. Staff went out of their way to make my mother's stay as pleasant as possible. The surroundings were wonderful.

How likely would you be to recommend The Hazelwell Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent