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Having visited fourteen different care home in the locality we were on the point of giving up and accepting that we would not be able to find the perfect place for our mother who has dementia. Our father had just passed away and he had been her main carer and they had lived together independently for nearly 66 years. Belvedere Manor was the fifteenth place we visited and our prayers were answered, it is beautiful, spacious, airy clean and homely. The atmosphere is one of contentment with activities everyday, superb surroundings, en-suite room and good home cooked food. I could only compare it to a five star hotel.

How likely would you be to recommend Belvedere Manor? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

After losing my mother here last year I decide to still visit the residents I got to know so well. I enjoy coming in and still be friendly with all the staff who make me very welcome. I would strongly recommend this home to anyone who has a loved one who needs care and is contemplating coming into a nursing home.

How likely would you be to recommend Tenlands Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has now been in this home for about 18 months and it has made a wonderful difference to her wellbeing, health and personality due to the care, activities and interaction with others. The staff are quick to notice any small differences with her and take swift action. Her weight has increased due to the wonderful meals on offer and all in all I can only say that as she is now 93 they are helping to make her final years as good as possible for one who suffers from Alzheimer's.

How likely would you be to recommend Holywell Dene Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

I am, very largely left alone, which is what I want, but nice to know that help is always a red button away should I need it.

How likely would you be to recommend Sunrise of Banstead? Likely

Care / Support: Excellent

Staff: Good

Management: Satisfactory

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Good

Harleston House looked after my mother for four years up to April 2015 and during this time also cared for my father for a period of about six months in 2013. The staff provided an excellent standard of care to my parents and also considerable support to the family - not just on a personal level but also in dealings with agencies such as Social Services and various NHS departments.

What they gave me and other family members was a feeling of confidence that our parents were being looked after not just in a professional manner but also by staff who genuinely cared. This eases considerably any anxieties family may have especially as many lived in other parts of the country.

In visiting my parents over the four year period I found the high level of care to be reflected not just in those employed as carers but in all staff whether they be management, on reception, in the kitchens or cleaning.
I would recommend Harleston House to anyone in the Lowestoft area looking for a high quality care home.

How likely would you be to recommend Harleston House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

I feel that it is very expensive but I am happy with all the services I receive.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I enjoy being at the home. The staff treat me well, the manager looks after us. I like the food and I can have what I like. My favourite meal is cooked breakfast and I have it everyday!

How likely would you be to recommend The Oaks and Little Oaks Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

The home is friendly. Good food and clean. I like the things we do here.

How likely would you be to recommend The Hillings? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My personal care is very good, and some activities that go on. I liked the carol singers.

How likely would you be to recommend Catmoor House Care Home? Extremely LIKELY

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Good

The people are comfortable to live with and I enjoy the food. The majority of the food is very good. I like the fact that I am free to do what I want and not forced into any activities. My room is big enough and very comfortable to stay in.

How likely would you be to recommend Sunrise of Banstead? Extremely LIKELY

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Very friendly place.
Staff really good, lots of things going in in hobby room.

How likely would you be to recommend Hamewith Lodge Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Having visited fourteen different care home in the locality we were on the point of giving up and accepting that we would not be able to find the perfect place for our mother who has dementia. Our father had just passed away and he had been her main carer and they had lived together independently for nearly 66 years. Belvedere Manor was the fifteenth place we visited and our prayers were answered, it is beautiful, spacious, airy clean and homely. The atmosphere is one of contentment with activities everyday, superb surroundings, en-suite room and good home cooked food. I could only compare it to a five star hotel.

How likely would you be to recommend Belvedere Manor? Extremely LIKELY

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum moved into Sunrise in Sonning in December 2015, when she arrived she was traumatised, very sad and frightened, her previous care home (not part of the Sunrise group) had failed her on so many levels. Sunrise took mum under their wings and within just a few days we began to see that the expert care they offer was working its magic and now In just a few weeks mums well being is on a new level. Compassion and kindness overflows as an integral part of the Sunrise care, every member of staff seems dedicated not only doing their job to their best but they all seem so happy looking after the residents. Mum's family and friends enjoy visiting her now and are overwhelmed by the care mum receives, they see her smiling, joining in with the many activities Sunrise offers and the lovely food on the daily menus. We her family cannot express our gratitude to the team at Sunrise, seeing mum smiling again is truly amazing. Sunrise at Sonning should be used as the blue print for all care homes, what a difference that would make to elderly care.

How likely would you be to recommend Sunrise of Sonning? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Everyone appears to do their best to make it a warm friendly and caring environment, just like your own home would be.

How likely would you be to recommend Shire Hall Care Home? Extremely LIKELY

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

I'm very happy living at Dove Court. The staff are very friendly and always helpful.

How likely would you be to recommend Dove Court? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Harleston House looked after my mother for four years up to April 2015 and during this time also cared for my father for a period of about six months in 2013. The staff provided an excellent standard of care to my parents and also considerable support to the family - not just on a personal level but also in dealings with agencies such as Social Services and various NHS departments.

What they gave me and other family members was a feeling of confidence that our parents were being looked after not just in a professional manner but also by staff who genuinely cared. This eases considerably any anxieties family may have especially as many lived in other parts of the country.

In visiting my parents over the four year period I found the high level of care to be reflected not just in those employed as carers but in all staff whether they be management, on reception, in the kitchens or cleaning.
I would recommend Harleston House to anyone in the Lowestoft area looking for a high quality care home.

How likely would you be to recommend Harleston House? Extremely LIKELY

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Mum moved into Sunrise in Sonning in December 2015, when she arrived she was traumatised, very sad and frightened, her previous care home (not part of the Sunrise group) had failed her on so many levels. Sunrise took mum under their wings and within just a few days we began to see that the expert care they offer was working its magic and now In just a few weeks mums well being is on a new level. Compassion and kindness overflows as an integral part of the Sunrise care, every member of staff seems dedicated not only doing their job to their best but they all seem so happy looking after the residents. Mum's family and friends enjoy visiting her now and are overwhelmed by the care mum receives, they see her smiling, joining in with the many activities Sunrise offers and the lovely food on the daily menus. We her family cannot express our gratitude to the team at Sunrise, seeing mum smiling again is truly amazing. Sunrise at Sonning should be used as the blue print for all care homes, what a difference that would make to elderly care.

How likely would you be to recommend Sunrise of Sonning? Extremely LIKELY

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

I love the musical activities and the poetry. I really like the routine of the activities and how they take place at the same time. The food is good, but I don't eat the fish. I like that I always have the option to chose another meal if I don't like the main one.

How likely would you be to recommend Sunrise of Banstead? Likely

Care / Support: Good

Staff: Good

Management: Satisfactory

Rooms: Satisfactory

Facilities: Excellent

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

The first thing Berehill House passed with flying colours was the nose test, everywhere smelt fresh and clean. When I visit my sister there are always plenty of staff around, and they all speak to my sister and me and are welcoming and talk and laugh with us. I can't really tell how happy I am to see my sister so well and happy, it is a really good feeling.

How likely would you be to recommend Berehill House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

My mother has now been in this home for about 18 months and it has made a wonderful difference to her wellbeing, health and personality due to the care, activities and interaction with others. The staff are quick to notice any small differences with her and take swift action. Her weight has increased due to the wonderful meals on offer and all in all I can only say that as she is now 93 they are helping to make her final years as good as possible for one who suffers from Alzheimer's.

How likely would you be to recommend Holywell Dene Care Home? Extremely LIKELY

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

As soon as it became necessary to find a Care Home for my Wife, when she was diagnosed with Vascular Dementia, I sought one that specialised in handling the very particular care needs of her condition and it's likely deterioration.
During a study of those within a reasonable distance, I found the newly opened and very impressive Barchester Worplesdon View home ,near Guildford.
I was immediately taken by the attitude and obvious long experience of the Management and Staff, especially those in the section set aside for such residents as my Wife and she was soon transferred there from Hospital.
After 3 Years, I have found not the slightest reason to regret my decision and over this period she has been handled with all the care and varied attention that her condition has demanded, both mentally and physically.
The Home is very welcoming to Visitors and the Staff are always friendly and helpful, especially in discussing any medical needs of her condition, quite apart from the more routine daily tasks of ensuring the best outcome for my Wife in her general life there.

How likely would you be to recommend Barchester Worplesdon View? Extremely LIKELY

Care / Support: Excellent

My personal care is very good, and some activities that go on. I liked the carol singers.

How likely would you be to recommend Catmoor House Care Home? Extremely LIKELY

Overall Standard: Good

Treated with Dignity: Good

In the five ans a half years since my mother has been in Willowdene we have had absolutely no worries about her care. The staff are all excellent from the cleaners up to the management and my mother's carer is second to none. It feels like home to my mother and to her family. We get involved with fayre's and other activities throughout the year and thoroughly enjoy it. The new manager seems very good and the new activities co-ordinator is really good with the residents.

How likely would you be to recommend Willowdene Nursing Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

I enjoy being at the home. The staff treat me well, the manager looks after us. I like the food and I can have what I like. My favourite meal is cooked breakfast and I have it everyday!

How likely would you be to recommend The Oaks and Little Oaks Care Home? Extremely LIKELY

Safety / Security: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

As I become older I find myself visiting friends in several residential homes and I can honestly say Doneraile is the best by far. The staff and owners are always very pleasant, I am always offered a cup of tea and all the residents look very content there. My friend is very well cared for and she has plenty of opportunity to join in activities. The food looks and smells excellent. I would highly recommend Doneraile.

How likely would you be to recommend Doneraile Residential Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

As soon as it became necessary to find a Care Home for my Wife, when she was diagnosed with Vascular Dementia, I sought one that specialised in handling the very particular care needs of her condition and it's likely deterioration.
During a study of those within a reasonable distance, I found the newly opened and very impressive Barchester Worplesdon View home ,near Guildford.
I was immediately taken by the attitude and obvious long experience of the Management and Staff, especially those in the section set aside for such residents as my Wife and she was soon transferred there from Hospital.
After 3 Years, I have found not the slightest reason to regret my decision and over this period she has been handled with all the care and varied attention that her condition has demanded, both mentally and physically.
The Home is very welcoming to Visitors and the Staff are always friendly and helpful, especially in discussing any medical needs of her condition, quite apart from the more routine daily tasks of ensuring the best outcome for my Wife in her general life there.

How likely would you be to recommend Barchester Worplesdon View? Extremely LIKELY

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Very friendly place.
Staff really good, lots of things going in in hobby room.

How likely would you be to recommend Hamewith Lodge Care Home? Extremely LIKELY

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My husband is currently being looked after on the nursing side of the home he's been in there since October 2015.

All the staff are all very friendly and helpful from the nurses, carers, catering, domestic and co-ordinator.

I feel I can always approach the nurses and carers if I have any problems or concerns. The carers always show a lot of care and dignity when assisting my husband. The nurses are always there if I need to talk or I am feeling upset when my husband is not having a good day.

How likely would you be to recommend Beechcroft Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

I'm very happy living at Dove Court. The staff are very friendly and always helpful.

How likely would you be to recommend Dove Court? Extremely LIKELY

Overall Standard: Excellent

Treated with Dignity: Excellent

Visited my Gran over Christmas holiday with my dad, this home was lovely. My Gran is so happy there I wish we lived closer to visit it her more, it is clean and bright and doesn't smell. All the staff were chatty happy and they are caring and kind to all the residents. The food looked very nice and there was lovely drinks machines in the lounge with lots of sweets and fruit on the tables. This is a lovely home my Gran says she really likes it here she says it's her 5 star hotel with a sea view. Thank you all for looking after my Gran so well.

How likely would you be to recommend Falstone Manor Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Mum moved into Sunrise in Sonning in December 2015, when she arrived she was traumatised, very sad and frightened, her previous care home (not part of the Sunrise group) had failed her on so many levels. Sunrise took mum under their wings and within just a few days we began to see that the expert care they offer was working its magic and now In just a few weeks mums well being is on a new level. Compassion and kindness overflows as an integral part of the Sunrise care, every member of staff seems dedicated not only doing their job to their best but they all seem so happy looking after the residents. Mum's family and friends enjoy visiting her now and are overwhelmed by the care mum receives, they see her smiling, joining in with the many activities Sunrise offers and the lovely food on the daily menus. We her family cannot express our gratitude to the team at Sunrise, seeing mum smiling again is truly amazing. Sunrise at Sonning should be used as the blue print for all care homes, what a difference that would make to elderly care.

How likely would you be to recommend Sunrise of Sonning? Extremely LIKELY

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was admitted to Victoria Mews after a three week stay in hospital, recovering from three bed falls at home. Mum was diagnosed with mixed dementia four years ago. She managed with carers at home but with the deterioration of her dementia it was decided she needed full time care. Victoria Mews were very friendly to us all but especially mum. They showed care and thoughtfulness at all times. The rooms are a good size with all the necessities mum needed. Cleanliness was on the whole good and facilities such as laundry, catering etc. were good. Management staff were attentive and very obliging with any requests made by the family.

How likely would you be to recommend Victoria Mews Care Home? Extremely LIKELY

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Harleston House looked after my mother for four years up to April 2015 and during this time also cared for my father for a period of about six months in 2013. The staff provided an excellent standard of care to my parents and also considerable support to the family - not just on a personal level but also in dealings with agencies such as Social Services and various NHS departments.

What they gave me and other family members was a feeling of confidence that our parents were being looked after not just in a professional manner but also by staff who genuinely cared. This eases considerably any anxieties family may have especially as many lived in other parts of the country.

In visiting my parents over the four year period I found the high level of care to be reflected not just in those employed as carers but in all staff whether they be management, on reception, in the kitchens or cleaning.
I would recommend Harleston House to anyone in the Lowestoft area looking for a high quality care home.

How likely would you be to recommend Harleston House? Extremely LIKELY

Overall Standard: Excellent

Treated with Dignity: Excellent

I am more than happy with my living area. When I was shown around I was given a choice. I couldn't ask for more whilst living here. I see the girls working hard to clean the environment.
The staff are very polite and friendly. Some residents here are not always friendly to staff but the staff manage this well.

How likely would you be to recommend Buckingham House Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

As I become older I find myself visiting friends in several residential homes and I can honestly say Doneraile is the best by far. The staff and owners are always very pleasant, I am always offered a cup of tea and all the residents look very content there. My friend is very well cared for and she has plenty of opportunity to join in activities. The food looks and smells excellent. I would highly recommend Doneraile.

How likely would you be to recommend Doneraile Residential Care Home? Extremely LIKELY

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband is currently being looked after on the nursing side of the home he's been in there since October 2015.

All the staff are all very friendly and helpful from the nurses, carers, catering, domestic and co-ordinator.

I feel I can always approach the nurses and carers if I have any problems or concerns. The carers always show a lot of care and dignity when assisting my husband. The nurses are always there if I need to talk or I am feeling upset when my husband is not having a good day.

How likely would you be to recommend Beechcroft Care Home? Extremely LIKELY

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Visited my Gran over Christmas holiday with my dad, this home was lovely. My Gran is so happy there I wish we lived closer to visit it her more, it is clean and bright and doesn't smell. All the staff were chatty happy and they are caring and kind to all the residents. The food looked very nice and there was lovely drinks machines in the lounge with lots of sweets and fruit on the tables. This is a lovely home my Gran says she really likes it here she says it's her 5 star hotel with a sea view. Thank you all for looking after my Gran so well.

How likely would you be to recommend Falstone Manor Care Home? Extremely LIKELY

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

As soon as it became necessary to find a Care Home for my Wife, when she was diagnosed with Vascular Dementia, I sought one that specialised in handling the very particular care needs of her condition and it's likely deterioration.
During a study of those within a reasonable distance, I found the newly opened and very impressive Barchester Worplesdon View home ,near Guildford.
I was immediately taken by the attitude and obvious long experience of the Management and Staff, especially those in the section set aside for such residents as my Wife and she was soon transferred there from Hospital.
After 3 Years, I have found not the slightest reason to regret my decision and over this period she has been handled with all the care and varied attention that her condition has demanded, both mentally and physically.
The Home is very welcoming to Visitors and the Staff are always friendly and helpful, especially in discussing any medical needs of her condition, quite apart from the more routine daily tasks of ensuring the best outcome for my Wife in her general life there.

How likely would you be to recommend Barchester Worplesdon View? Extremely LIKELY

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am more than happy with my living area. When I was shown around I was given a choice. I couldn't ask for more whilst living here. I see the girls working hard to clean the environment.
The staff are very polite and friendly. Some residents here are not always friendly to staff but the staff manage this well.

How likely would you be to recommend Buckingham House Care Home? Extremely LIKELY

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The first thing Berehill House passed with flying colours was the nose test, everywhere smelt fresh and clean. When I visit my sister there are always plenty of staff around, and they all speak to my sister and me and are welcoming and talk and laugh with us. I can't really tell how happy I am to see my sister so well and happy, it is a really good feeling.

How likely would you be to recommend Berehill House? Extremely LIKELY

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have spent quite a large amount of time at Annancourt and have absolutely loved my experience. All of the staff are extremely forthcoming and the residents are well looked after and are a pleasure to volunteer with. Since I first started going to Annancourt in the summer of 2015 I have worked with two fantastic people filling the role of occupational therapists. They both did/do a fantastic job in keeping the residents stimulated both physically and mentally. As someone who has personal experience of the flaws of this kind of stimulation not being provided, through my grandmother, I would highly recommend Annancourt to anyone who is considering it. All of the carers are extremely well trained especially with the introduction of the new occupational therapist who is over trained for the role and so is able to develop the caring in the entire nursing home and does so through running courses with the staff.
Another large part of Annancourt is a pub, the shop and the nature areas. These provide the residents with a feeling of a community or village rather than a care home. Also it helps to enable the residents to make decisions about where and how they would like to spend their time.

In short Annancourt is a fantastic care home that should be in the forefront of the mind of anybody looking for a care home.

How likely would you be to recommend Annan Court Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

My mother was admitted to Victoria Mews after a three week stay in hospital, recovering from three bed falls at home. Mum was diagnosed with mixed dementia four years ago. She managed with carers at home but with the deterioration of her dementia it was decided she needed full time care. Victoria Mews were very friendly to us all but especially mum. They showed care and thoughtfulness at all times. The rooms are a good size with all the necessities mum needed. Cleanliness was on the whole good and facilities such as laundry, catering etc. were good. Management staff were attentive and very obliging with any requests made by the family.

How likely would you be to recommend Victoria Mews Care Home? Extremely LIKELY

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

In the five ans a half years since my mother has been in Willowdene we have had absolutely no worries about her care. The staff are all excellent from the cleaners up to the management and my mother's carer is second to none. It feels like home to my mother and to her family. We get involved with fayre's and other activities throughout the year and thoroughly enjoy it. The new manager seems very good and the new activities co-ordinator is really good with the residents.

How likely would you be to recommend Willowdene Nursing Home? Extremely LIKELY

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum continues to receive excellent care at Glebe House. The staff are aware of her needs and some of the challenges she presents but they find ways to engage her and encourage her with singing and dancing in order to give personal care. Management are always sympathetic to any concerns we have as a family and will always do their utmost to resolve any issues. As far as we can tell, mum is happy and safe and loves to watch the staff go about their work. Out thanks to all at Glebe House keep up the good work!

How likely would you be to recommend Glebe House? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

I have spent quite a large amount of time at Annancourt and have absolutely loved my experience. All of the staff are extremely forthcoming and the residents are well looked after and are a pleasure to volunteer with. Since I first started going to Annancourt in the summer of 2015 I have worked with two fantastic people filling the role of occupational therapists. They both did/do a fantastic job in keeping the residents stimulated both physically and mentally. As someone who has personal experience of the flaws of this kind of stimulation not being provided, through my grandmother, I would highly recommend Annancourt to anyone who is considering it. All of the carers are extremely well trained especially with the introduction of the new occupational therapist who is over trained for the role and so is able to develop the caring in the entire nursing home and does so through running courses with the staff.
Another large part of Annancourt is a pub, the shop and the nature areas. These provide the residents with a feeling of a community or village rather than a care home. Also it helps to enable the residents to make decisions about where and how they would like to spend their time.

In short Annancourt is a fantastic care home that should be in the forefront of the mind of anybody looking for a care home.

How likely would you be to recommend Annan Court Care Home? Extremely LIKELY

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

My mum continues to receive excellent care at Glebe House. The staff are aware of her needs and some of the challenges she presents but they find ways to engage her and encourage her with singing and dancing in order to give personal care. Management are always sympathetic to any concerns we have as a family and will always do their utmost to resolve any issues. As far as we can tell, mum is happy and safe and loves to watch the staff go about their work. Out thanks to all at Glebe House keep up the good work!

How likely would you be to recommend Glebe House? Extremely LIKELY

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have spent quite a large amount of time at Annancourt and have absolutely loved my experience. All of the staff are extremely forthcoming and the residents are well looked after and are a pleasure to volunteer with. Since I first started going to Annancourt in the summer of 2015 I have worked with two fantastic people filling the role of occupational therapists. They both did/do a fantastic job in keeping the residents stimulated both physically and mentally. As someone who has personal experience of the flaws of this kind of stimulation not being provided, through my grandmother, I would highly recommend Annancourt to anyone who is considering it. All of the carers are extremely well trained especially with the introduction of the new occupational therapist who is over trained for the role and so is able to develop the caring in the entire nursing home and does so through running courses with the staff.
Another large part of Annancourt is a pub, the shop and the nature areas. These provide the residents with a feeling of a community or village rather than a care home. Also it helps to enable the residents to make decisions about where and how they would like to spend their time.

In short Annancourt is a fantastic care home that should be in the forefront of the mind of anybody looking for a care home.

How likely would you be to recommend Annan Court Care Home? Extremely LIKELY

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent