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Latest Reviews Posted

My friend has been staying here for 10 months, after a disastrous hip operation, resulting in him needing 24 hour care. The staff and management have been fantastic throughout his stay. They are on the ball with any medical issues that arise and deal with them very efficiently. The food is healthy, varied and cooked on site, non of that package rubbish. Birthdays are celebrated and cake shared among residents, you can even have a party!
His room although on the small side is functional and meets his requirements. He is quite happy here and I do wonder if he'll actually want to return home, when everything he needs is right here!

How likely would you be to recommend Jansondean Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

The care my Dad receives at The Moat House is excellent, all the carers and other members of the team are so caring, kind and friendly which is of utmost importance to me. The Moat House is spotlessly clean, a modern and bright environment looking more like a hotel than care home. The rooms are bright and spacious, and residents are encouraged to make their rooms as personal to them as they like.
Dad has Dementia but is cared for so compassionately, I never worry about him and I know that the standards set by the manager and her team are very high and adhered to. If I ever need that level of help and care I would be very happy to be in The Moat House.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Annan Court provides a lovely home for my dad. It has a welcoming atmosphere, and the staff are really friendly, helpful, and caring.
Dad's room is a good size, and he has been able to make it "home" with his own pictures, photographs, and favourite chair.
Food is plentiful, and there is a variety of options; we certainly enjoyed the "Vintage Afternoon Tea" (to which family and friends were invited).
I am very grateful to the staff for all the wonderful care they are giving to my dad.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

My mum was a resident at Amy Wwodgate between August 2010 and April 2016, when she sadly passed away.
Without exception, the staff there were courteous, respectful, caring and kind.

It was a very difficult decision to take, in placing mum into care, but, we are so grateful that Amy Woodgate could accomodate her, and, we will always be grateful to them for everything they did.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care my mum receives here is first class. The difference from when she first came into Stanage Lodge is amazing. All of the carers and manager are excellent with her, nothing is too much trouble. A very warm and friendly welcoming atmosphere. The home has very high standards throughout, very clean, food wonderful, any problems are dealt with straight away by manager or staff. I would recommend this home to anyone who has a loved one in need of dementia care. Our family can't thank the staff and manager enough for all their ongoing care and support.

How likely would you be to recommend Stanage Lodge - Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

The care my Dad receives at The Moat House is excellent, all the carers and other members of the team are so caring, kind and friendly which is of utmost importance to me. The Moat House is spotlessly clean, a modern and bright environment looking more like a hotel than care home. The rooms are bright and spacious, and residents are encouraged to make their rooms as personal to them as they like.
Dad has Dementia but is cared for so compassionately, I never worry about him and I know that the standards set by the manager and her team are very high and adhered to. If I ever need that level of help and care I would be very happy to be in The Moat House.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This is an excellent home, staff look after residents very well. They treat the residents with the dignity and respect that they deserve. All residents are treated as individuals and staff are always empathetic to residents. Sedlescombe Park has an excellent manager who is always around the building and guides the staff with the experience that she has.
The residents of this home are always encouraged to participate in the activities, they even get out and about on weekly trips out for lunch. I would definitely recommend this care home to anyone that I know.

How likely would you be to recommend Sedlescombe Park? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Annan Court provides a lovely home for my dad. It has a welcoming atmosphere, and the staff are really friendly, helpful, and caring.
Dad's room is a good size, and he has been able to make it "home" with his own pictures, photographs, and favourite chair.
Food is plentiful, and there is a variety of options; we certainly enjoyed the "Vintage Afternoon Tea" (to which family and friends were invited).
I am very grateful to the staff for all the wonderful care they are giving to my dad.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Treated with Dignity: Excellent

I visit my brother every week and we play dominoes and rummikub. the staff are very friendly and usually provide me and my brother with a cup of tea and a biscuit. The place looks very clean and there are lovely outdoor spaces which look very well maintained. There appears to be plenty of activities laid on for the residents. The whole place seems to have a very friendly atmosphere.

How likely would you be to recommend Marston Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

My friend has been staying here for 10 months, after a disastrous hip operation, resulting in him needing 24 hour care. The staff and management have been fantastic throughout his stay. They are on the ball with any medical issues that arise and deal with them very efficiently. The food is healthy, varied and cooked on site, non of that package rubbish. Birthdays are celebrated and cake shared among residents, you can even have a party!
His room although on the small side is functional and meets his requirements. He is quite happy here and I do wonder if he'll actually want to return home, when everything he needs is right here!

How likely would you be to recommend Jansondean Nursing Home? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Home well, staff excellent. Room does need updating. Food excellent. More care needed with personal clothing, was in home for a week but lost quite a few items, even when I said I would wash her own clothes. Day care cannot fault, excellent.

How likely would you be to recommend Sweyne Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Poor

Safety / Security: Poor

Value for Money: Excellent

Overall Standard: Excellent

I have a very high regard for the haven as it meets all the needs of the residents
My mum has been there for a year and enjoys the company and also all the entertainment that is always ongoing, staff and management a credit to the home.

How likely would you be to recommend The Haven? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My cousin was admitted to Abbottswood Lodge two years ago suffering with Dementia and double incontinence. She was very confused and aggressive. Staff understood her condition and calmed her down. She has been very well looked after by people who speak to her in the way she has been used to. She is in a very safe environment, well nourished by 'home' cooking, and understood mentally. She really enjoys the singing group where she knows all the lyrics of songs from over 50 years ago.
I cannot speak highly enough of the management and staff.
Thank you so much for looking after my cousin's difficult condition.

How likely would you be to recommend Abbottswood Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

I have a 90 year old husband, he has been in Marston Court since January 2016. The carers (all of them) and office staff are very good, the food is also very nice. Every room is kept clean, chairs wiped down, and always set up nicely for each meal.

How likely would you be to recommend Marston Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I had a marvellous time on the narrow boat trip. It was very satisfying, all the staff, both from the home and the narrow boat, were great. I would love to do this trip again.

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

I stayed at Afton Lodge for several months after losing a leg; I found there to be a great family atmosphere with committed and hardworking staff. The rooms are very good, and there is a beautiful garden/allotment. I was very well supported by all the staff during my time there, and would strongly recommend it.

How likely would you be to recommend Afton Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very daunting at first, but after a few days everyone was friendly and made me very welcome. Staff, carers, nurses were very kind and dedicated. Their attention was very caring, nothing was too much trouble, helping as much as possible. Very hard work. What they achieve is amazing.

How likely would you be to recommend Lakeside Care Centre? Likely

Care / Support: Excellent

Staff: Excellent

Valerie O'Brien, Manager at Lakeside Care Centre responded to this review on 22 Jul 2016:

Thank you for your kind review I am pleased you enjoyed your stay

The care my mum receives here is first class. The difference from when she first came into Stanage Lodge is amazing. All of the carers and manager are excellent with her, nothing is too much trouble. A very warm and friendly welcoming atmosphere. The home has very high standards throughout, very clean, food wonderful, any problems are dealt with straight away by manager or staff. I would recommend this home to anyone who has a loved one in need of dementia care. Our family can't thank the staff and manager enough for all their ongoing care and support.

How likely would you be to recommend Stanage Lodge - Care Home? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

I enjoy living here, I can't say a bad word about the care I receive. Everyone talks to me and does things I need them to do. I am able to go out into the garden and do my crosswords and word-searches and read a good book. I also enjoy the meals that I have as well.

How likely would you be to recommend Springfield Cottage Residential Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Paul Dening, Partner at Springfield Cottage Residential Care Home responded to this review on 22 Jul 2016:

Cross words and word searches in the garden.....now that sounds like fun. So pleased you are happy at Springfield Cottage Brian.

This is an excellent home, staff look after residents very well. They treat the residents with the dignity and respect that they deserve. All residents are treated as individuals and staff are always empathetic to residents. Sedlescombe Park has an excellent manager who is always around the building and guides the staff with the experience that she has.
The residents of this home are always encouraged to participate in the activities, they even get out and about on weekly trips out for lunch. I would definitely recommend this care home to anyone that I know.

How likely would you be to recommend Sedlescombe Park? Extremely Likely

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I am just so happy with everything. The home is fantastic. The care I have has is amazing. The food is grand, I just can't say anything that is wrong with this home. I am truly happy here for the time being.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Paul Dening, Partner at Springfield Cottage Residential Care Home responded to this review on 22 Jul 2016:

Thank you Amy, so pleased you're enjoying yourself, and the food of course!

Home well, staff excellent. Room does need updating. Food excellent. More care needed with personal clothing, was in home for a week but lost quite a few items, even when I said I would wash her own clothes. Day care cannot fault, excellent.

How likely would you be to recommend Sweyne Court? Extremely Likely

Treated with Dignity: Good

I've got no complaints about the home. From the building to the staff, everything is excellent.

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit my brother every week and we play dominoes and rummikub. the staff are very friendly and usually provide me and my brother with a cup of tea and a biscuit. The place looks very clean and there are lovely outdoor spaces which look very well maintained. There appears to be plenty of activities laid on for the residents. The whole place seems to have a very friendly atmosphere.

How likely would you be to recommend Marston Court? Extremely Likely

Treated with Dignity: Excellent

We went on a narrow boat trip from the home. The trip was very good and I enjoyed it very much. It was very good, very relaxing, and we had a good laugh.
We took a picnic and ate it on board the boat. I would love to do this trip again.

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I had a marvellous time on the narrow boat trip. It was very satisfying, all the staff, both from the home and the narrow boat, were great. I would love to do this trip again.

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am just so happy with everything. The home is fantastic. The care I have has is amazing. The food is grand, I just can't say anything that is wrong with this home. I am truly happy here for the time being.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Paul Dening, Partner at Springfield Cottage Residential Care Home responded to this review on 22 Jul 2016:

Thank you Amy, so pleased you're enjoying yourself, and the food of course!

My cousin was admitted to Abbottswood Lodge two years ago suffering with Dementia and double incontinence. She was very confused and aggressive. Staff understood her condition and calmed her down. She has been very well looked after by people who speak to her in the way she has been used to. She is in a very safe environment, well nourished by 'home' cooking, and understood mentally. She really enjoys the singing group where she knows all the lyrics of songs from over 50 years ago.
I cannot speak highly enough of the management and staff.
Thank you so much for looking after my cousin's difficult condition.

How likely would you be to recommend Abbottswood Lodge? Extremely Likely

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

I enjoy living here, I can't say a bad word about the care I receive. Everyone talks to me and does things I need them to do. I am able to go out into the garden and do my crosswords and word-searches and read a good book. I also enjoy the meals that I have as well.

How likely would you be to recommend Springfield Cottage Residential Care Home? Likely

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Paul Dening, Partner at Springfield Cottage Residential Care Home responded to this review on 22 Jul 2016:

Cross words and word searches in the garden.....now that sounds like fun. So pleased you are happy at Springfield Cottage Brian.

I'd never been on a narrow boat before and I thoroughly enjoyed it. Enjoyed looking out for the wildlife of which I saw dragonfly, heron etc. Really enjoyed the views and seeing the other boats. The narrow boat trip was money well spent and would do it again. Drinks and lunch were had on board and I'm sorry it had to come to an end. Can't wait to do it again! All the trips from Hinckley Park have been great. I always come back chilled out!

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Very daunting at first, but after a few days everyone was friendly and made me very welcome. Staff, carers, nurses were very kind and dedicated. Their attention was very caring, nothing was too much trouble, helping as much as possible. Very hard work. What they achieve is amazing.

How likely would you be to recommend Lakeside Care Centre? Likely

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Valerie O'Brien, Manager at Lakeside Care Centre responded to this review on 22 Jul 2016:

Thank you for your kind review I am pleased you enjoyed your stay

The home is clean and tidy. The staff are all happy and lovely. I am always treated with dignity.

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

My cousin was admitted to Abbottswood Lodge two years ago suffering with Dementia and double incontinence. She was very confused and aggressive. Staff understood her condition and calmed her down. She has been very well looked after by people who speak to her in the way she has been used to. She is in a very safe environment, well nourished by 'home' cooking, and understood mentally. She really enjoys the singing group where she knows all the lyrics of songs from over 50 years ago.
I cannot speak highly enough of the management and staff.
Thank you so much for looking after my cousin's difficult condition.

How likely would you be to recommend Abbottswood Lodge? Extremely Likely

Treated with Dignity: Excellent

Everything is okay. The carers are so good with me, they are friendly and some go that extra mile to make me feel better. I enjoy the food that is provided. The one thing I would want is a bigger bedroom.

How likely would you be to recommend Springfield Cottage Residential Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Paul Dening, Partner at Springfield Cottage Residential Care Home responded to this review on 22 Jul 2016:

Thank you very much for your kind words and taking the time to review us Barbara.

The home is clean and tidy. The staff are all happy and lovely. I am always treated with dignity.

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Beautiful buildings and gardens. Helpful and friendly staff. Clean and safe environment. Excellent!!

How likely would you be to recommend Balcarres Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jayne Duck, customer care administrator at Balcarres Care Home responded to this review on 22 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother was a resident for 6 years until the day she died. I have always been pleased by the way she was cared for. Friends and family could visit whenever they wanted and her room was always immaculate. The staff are caring attentive and polite. I have found that at Brookes House they have never hesitated to call the doctor if the need was felt and my mother's life was saved on at least one occasion when she was admitted to hospital. I can't praise the staff enough.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am enjoying my time here, the care I have been given is good. I am only here for rehab. Everyone makes an effort from the cleaners, carers and nurses. Which is making my short stay better until I am strong enough to go home.

How likely would you be to recommend Springfield Cottage Residential Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Excellent

Paul Dening, Partner at Springfield Cottage Residential Care Home responded to this review on 22 Jul 2016:

We're so pleased you're enjoying your stay and that everyone is making you feel so welcome.

I like getting my hair done here. The food is nice and my room is homely.

How likely would you be to recommend Willow Lodge Care Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good