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Latest Reviews Posted

At first, I was apprehensive about my aunt going into a care home, but after visiting her, I find all my fears were groundless. Ashlee is a clean, warm and lovely place and the staff are friendly and professional. I was made to feel at home during my visit and I can't praise the staff and management highly enough for the quality of life my aunt has at Ashlee.

How likely would you be to recommend Ashlee Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

The ones with dementia could be a bit more segregated from those with more sound minds. The care home is very, very good clean and tidy. The staff are always welcoming and polite. Overall I'm am please my brother is in such a good home.

How likely would you be to recommend Maycroft Residential Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been extremely happy with the service provided. Staff have been very attentive and have helped with my recovery.
I would not hesitate to recommend Margaret House to any other needy person.

How likely would you be to recommend Margaret House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Consistently good, all round residence.

How likely would you be to recommend St Pauls Care Centre? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased with the care my dad receives, he is very happy. The staff are brilliant at their jobs and really look after him. I would definitely recommend Silver Oaks Care Home to anyone thinking about putting a relative into care.

How likely would you be to recommend Silver Oaks Residential Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Very good and very pleasant. The staff will do anything for you and always ask if you would like a coffee/tea. In the summer, I always had an ice cream when I visited my mother. The staff go out of their way for you and the home is very clean and doesn't smell like some places.

How likely would you be to recommend Belgrave Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Mother is about to complete her first year here. I cannot praise the staff/management enough for the care given to her. I have peace of mind that she is well-cared for and she is now settled and happy. She herself says she loves being there. All staff are very helpful and always smiling.
Mum has a lovely room which is kept very clean and tidy. Food is very good and varied. I visit three times per week and always leave knowing that mum is content in her surroundings. P.S the effort put in by all to make a truly "Happy Xmas" for residents was wonderful.
Thank you all so much.

How likely would you be to recommend The Gables? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The care staff at Treetops Court Care Home are very caring and thoughtful to my aunt and to my husband and I. Nothing is too much trouble and they make time to answer any questions we have.

How likely would you be to recommend Treetops Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Alison Foreman, Business Development Manager at Treetops Court Care Home responded to this review on 23 Jan 2017:

Thank you very much for your positive review of our home and care services. I am sure that your feedback will do much to reassure any others who are searching for a care home for a loved on. Kind regards

I cannot speak highly enough of the care our Aunt has received during this dreadful illness. Her behaviour and requirements have become extremely challenging, but I can't think of anywhere better than Treetops Court Care Home for my Aunt to stay. The staff and the home itself have been excellent at all times.

How likely would you be to recommend Treetops Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Alison Foreman, Business Development Manager at Treetops Court Care Home responded to this review on 23 Jan 2017:

What a wonderful review of the standard of care at Tree Tops Court. Nothing will do more for our care team than to have such great recognition of their hard work. I am very pleased to say thank you to you on their behalf. Kind Regards

The Home is bright, clean and welcoming. All the staff that we have come in contact with are friendly. They are also caring and attentive towards the residents which is our top priority. The activities do seem to have improved and the staff, some of which we have not met before so presume are fairly new, only added to the happy atmosphere.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Staff are friendly and helpful. They talk encouragingly with the residents and engage a friendly atmosphere. Visitors are warmly greeted and residents are encouraged to use the facilities this house has to offer.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Care / Support: Good

Staff: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Extremely good from every aspect. My wife and I look forward to our next holiday with you at Barchester Reigate Beaumont. Perhaps the windows in both lounges could be draft proofed!

How likely would you be to recommend Barchester Reigate Beaumont? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Very helpful, friendly staff. Nothing is too much trouble.

How likely would you be to recommend Sunrise of Tettenhall? Likely

Care / Support: Excellent

Staff: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The staff, under their excellent manager, are providing very good care for my husband. I know that he is not always easy, but they treat him with respect and patience and show real concern for his condition.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Having moved my aunt from a previous home I find Leycester House is an outstanding caring residential home with excellent nursing care. She is much happier and less distressed. The food is excellent with plenty of choice and visitors are made very welcome and can often be invited to stay at mealtimes. I would highly recommend Leycester House and the facilities it offers to residents i.e. Spa room, hair dressing salon, cinema, chiropody plus a bar in the main lounge for residents and visitors. It is a pleasure to visit. A 5 star residential home.

How likely would you be to recommend Leycester House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

After a previous home, Mum was admitted to another care home for 8 months. After careful consideration, they thought Hilltop Court would be best suited to my Mum's needs. We initially had a few settling in problems, but now our Mum is the happiest we have seen her in over 12 months. She is settled and loves the staff. They all seem to have a very good understanding of the needs of the residents that are there.

How likely would you be to recommend Hilltop Court? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 23 Jan 2017:

Thank you for taking the time to review the care and services at Hilltop Court. You have perfectly explained how the happiness of a resident is totally dependent on getting to know that resident as an individual. It takes time and understanding and a little 'settling in' but our care teams are now experienced at getting to know our residents well and, if possible, speaking to families about how they can better get to know the newest resident in the home. Thank you once again for taking the time to write a review. Kind Regards

This is a wonderful home with really caring staff and excellent management. My mother, who has Alzheimer's, has done really well since moving here. She loves the activities and entertainments put on for the residents.

How likely would you be to recommend Maycroft Residential Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I believe the best decision we made as a family on my Dad’s behalf was to place him in the care of Rose Cottage back in early 2014. Whilst Dad’s deteriorating health in the ensuing 3 years was obviously difficult, the care, nursing support and loving family atmosphere at Rose Cottage were key to his motivation and aiding his very determined fight against dementia, stroke and disabilities. I know he greatly enjoyed his interactions with the staff at Rose Cottage and I will always be grateful for their help in maintaining as much quality of life for him as possible in the circumstances.

I take great comfort in the fact my Dad lived a long and good life and in his last years, never felt loneliness or uncared for. The latter was in no small part due to Rose Cottage.

How likely would you be to recommend Rose Cottage Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father moved to Gibraltar Nursing Home shortly before Christmas. It was a very difficult decision to make, the staff at Gibraltar Nursing Home made the transition very easy for my family. They supported and helped us every step of the way, and now my father has a new home that helps care and supports him and us.

How likely would you be to recommend Gibraltar House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very helpful staff. Menu boring at weekend.

How likely would you be to recommend Royal Leamington Spa Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Hyde Nursing Home has improved significantly over the past two months. Staff levels are most noticeable. The care and staff have always been kind and caring. I'm very satisfied with my husband's care.

How likely would you be to recommend Hyde Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother lives at Heanton Nursing Home. We had to make the hard decision to move her into a home when her dementia became too much to handle.

At first, I visited every other day and during that time, I saw my mother starting to come back to life. The staff are able to connect to her, make her smile, make her laugh and they always greet myself and my family with a warm welcome.

Now I have restricted myself to 1 visit a week, such is my confidence in the staff at Heanton Nursing Home.

Thank you for looking after my mother, I know she is very happy with yourselves.

How likely would you be to recommend Heanton Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Prior to placing my Father-in-law into the home, we inspected the room, lounge and kitchen areas. We were encouraged to check all the facilities when we found to be clean, pleasant and generally welcoming. Father-in-Law was frail when he entered the Leys and was admitted to hospital on two occasions but the home coordinated the transfers very efficiently. Apart from excellent management, the care shown by staff to him could not have been bettered and his end of life care was faultless. The staff emphasised that The Leys was his new house and visitors (with pets) were encouraged. It would be nice to think all care homes could reach this standard.

How likely would you be to recommend The Leys Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I could not commend the staff and facilities more highly. Mum has been with them for 9 months, steadily going downhill but cared for and loved at all times. Everything that we could have expected and more.

How likely would you be to recommend The Langston? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Unfortunately, my grand father's health deteriorated rapidly over December but the carers were fantastic and knew exactly the care he needed. This was a great comfort to my grandfather and the family. Sadly he passed away early January. He was at the home and we couldn't have wished for better care for him. The end of life care was handled with love and respect towards everyone involved. It is a real shame my grandfather didn't have longer at the home. It was always a joy to visit and be welcomed by such lovely staff. Thank you!

How likely would you be to recommend The Leys Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent