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My 92-year old mother spent the last 8 months of her life in Birchlands. She first arrived in December 2015, at a time when the home was experiencing a significant amount of turbulence; new owners, a new manager, the induction of new permanent staff (as opposed to agency) and the reception of growing numbers of new residents. I have been a very frequent visitor (3 or 4 times a week) and one of the things that has struck me most over the past 8 months has been the scale of improvements. Public spaces redecorated, new furniture, new staff uniforms and a wide range of resident activities introduced.

Mum loved her time at Birchlands. All of the staff are thoroughly professional and the care staff in particular are compassion and patience personified. The home has also maintained excellent communication with me.

I would thoroughly recommend Birchlands to anyone considering residential care for one of their relatives.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

My dad has lived in Field View for 3 years and he (and I) have always been more than satisfied with the high level of care given to all aspects of his life. He is spotlessly clean as are his laundered clothes. The home is spotlessly clean too and always smells fresh and clean. He is helped to maintain the lifestyle he has before coming to Field View i.e. going to church weekly. The staff are second to none. They are so friendly, professional and knowledgeable. Nothing is too much trouble for any of them. If dad needs anything it is there in a flash- there is no waiting for days for things to be done. The central heating system has been upgraded and today I was talking to one of the workmen who during the course of our chat said this was the best home he had been in - and I agree!

How likely would you be to recommend Field View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

The staff are very friendly, helpful and very efficient. The manager is also helpful and friendly. On arrival to the home, myself and my friend felt very welcome. My husband is very settled and looks comfortable.

How likely would you be to recommend Bexhill Care Centre? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Good

Treated with Dignity: Excellent

I have been visiting my friend at Meadow House for many years. Through my church I visit many care homes, but Meadow House is by far the most caring and carers interact with residents on a wonderful level - people are not neglected. Interaction is so important. As a visitor all staff are very pleasant with a lovely cheerful manner - never felt so comfortable as I do when I visit Meadow house. Thank you to all the staff and well done. You make a difference in such a positive manner.

How likely would you be to recommend Meadow House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

We have found that the whole staff are welcoming, very friendly, kind and attentive to the needs of the residents. They also have a good sense of humour which is so important when coping with and reassuring the residents - and their families. There is a warm atmosphere at Nettlestead.

How likely would you be to recommend Nettlestead Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father was a resident for 15 months until he recently passed away. He has a lovely room looking onto the garden which made it fairly bright room. I found the staff, from the carers to the cleaners and laundry assistants, very helpful and sometimes went out of their way to go and chat to my father, which both he and myself were very appreciative.
My father was always clean, as was his room. My father seemed happy there.

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

My 92-year old mother spent the last 8 months of her life in Birchlands. She first arrived in December 2015, at a time when the home was experiencing a significant amount of turbulence; new owners, a new manager, the induction of new permanent staff (as opposed to agency) and the reception of growing numbers of new residents. I have been a very frequent visitor (3 or 4 times a week) and one of the things that has struck me most over the past 8 months has been the scale of improvements. Public spaces redecorated, new furniture, new staff uniforms and a wide range of resident activities introduced.

Mum loved her time at Birchlands. All of the staff are thoroughly professional and the care staff in particular are compassion and patience personified. The home has also maintained excellent communication with me.

I would thoroughly recommend Birchlands to anyone considering residential care for one of their relatives.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum was moved into Forest Dene yesterday. She has dementia so this is a very challenging time for her. I can say without exception that all the staff are supportive to both my mum and me. They have gone the extra mile or three! To help mum settle and manage her anxiety. Early days for us but so far so excellent.

How likely would you be to recommend Forest Dene Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Priory Care has recently been taken over and I must say I am very impressed, the standards have improved 100%, the staff, the care, very clean. The renovations are fantastic, all credit to the new owners. My mum was very well looked after and I would like to thank all staff at the home. Thank for everything you did for my mum.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I think the home is very nice, it's like being in a hotel. I think I am very well looked after.

How likely would you be to recommend Westbury Court? Extremely Likely

Care / Support: Excellent

My review is relating to my mother who has recently been taken into this home to be cared for. The staff were very welcoming and showed us around the home and gardens etc, also very attentive towards my mother and made her feel very much at home.
Everyone was so friendly and spent a lot of time with my mother. Nothing was too much trouble. The home itself was very clean and tidy, and my mother enjoyed her meals and all the cups of teas served throughout the day. Well done to all the staff there.

How likely would you be to recommend Hungerford House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

I am very happy with the care my mum receives. She is well cared for and safe. The staff are very caring and understanding.

How likely would you be to recommend Hungerford House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Enjoying my stay. I am fed well. I am looked after very well.

How likely would you be to recommend Westbury Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Have enjoyed my stay. The facilities have been excellent. The staff have been wonderful with no praise high enough. Food slightly disappointing in the evenings. I would certainly recommend.

How likely would you be to recommend Barty House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother's care as a resident is exemplary. The staff are caring, it is a lovely, restful environment. Inside and out the care home is beautifully presented. The food and care is first class.

How likely would you be to recommend Woodpeckers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

My dad has lived in Field View for 3 years and he (and I) have always been more than satisfied with the high level of care given to all aspects of his life. He is spotlessly clean as are his laundered clothes. The home is spotlessly clean too and always smells fresh and clean. He is helped to maintain the lifestyle he has before coming to Field View i.e. going to church weekly. The staff are second to none. They are so friendly, professional and knowledgeable. Nothing is too much trouble for any of them. If dad needs anything it is there in a flash- there is no waiting for days for things to be done. The central heating system has been upgraded and today I was talking to one of the workmen who during the course of our chat said this was the best home he had been in - and I agree!

How likely would you be to recommend Field View? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

After having numerous managers in the past 4 years, Dene Park now has a manager with commitment, genuine care for residents and an open door policy. Whenever I have a problem, query or concern it is discussed and the relevant solutions put into place.

How likely would you be to recommend Dene Park House? Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Cleanliness: Good

Food & Drink: Good

Leigh Brown, Home Manager at Dene Park House responded to this review on 29 Jul 2016:

Thank you for all your lovely positive comments. Your mother and nana is a lovely lady to nurse by all staff.

I have been visiting my friend at Meadow House for many years. Through my church I visit many care homes, but Meadow House is by far the most caring and carers interact with residents on a wonderful level - people are not neglected. Interaction is so important. As a visitor all staff are very pleasant with a lovely cheerful manner - never felt so comfortable as I do when I visit Meadow house. Thank you to all the staff and well done. You make a difference in such a positive manner.

How likely would you be to recommend Meadow House Nursing Home? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has been at Springkell for almost six years and throughout this time the care that she has received has been exceptional. All the staff understand her needs and deal with them as appropriate. Overall mum is as happy as can be expected!
I would not hesitate to recommend to others. Prior to mum moving to Springkell my brother and I visited numerous homes and needless to say, Springkell came out tops and we have not been disappointed in our decision.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

My father was a resident for 15 months until he recently passed away. He has a lovely room looking onto the garden which made it fairly bright room. I found the staff, from the carers to the cleaners and laundry assistants, very helpful and sometimes went out of their way to go and chat to my father, which both he and myself were very appreciative.
My father was always clean, as was his room. My father seemed happy there.

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Anchor Lodge is a small and very homely place. My mum always seems very happy to be there. The thing which always hits you as you enter Anchor Lodge, is the lovely smell of food cooking whenever we visit and the menu is always varied and interesting. Staff are very welcoming and always update us on anything relating to mums care and activity. I would not hesitate to recommend Anchor Lodge to anyone.

How likely would you be to recommend Anchor Lodge Dementia Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

My mum was moved into Forest Dene yesterday. She has dementia so this is a very challenging time for her. I can say without exception that all the staff are supportive to both my mum and me. They have gone the extra mile or three! To help mum settle and manage her anxiety. Early days for us but so far so excellent.

How likely would you be to recommend Forest Dene Residential Care Home? Extremely Likely

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister and I, as with so many other relatives, were desperately worried about finding the best nursing home for mum. With Cedar Court we have got the best. We now know that mum is secure happy and has outstanding care. Cedar Court is a bright, caring home. The reception staff have a very sunny approach, the carers are superb, always confident and yet relaxed.

The manager is always on hand to help with any questions. The activities are fun and yet designed for all residents. We leave each visit knowing that mum could not be in a better place. Many thanks to all.

How likely would you be to recommend Cedar Court Dementia Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

My review is relating to my mother who has recently been taken into this home to be cared for. The staff were very welcoming and showed us around the home and gardens etc, also very attentive towards my mother and made her feel very much at home.
Everyone was so friendly and spent a lot of time with my mother. Nothing was too much trouble. The home itself was very clean and tidy, and my mother enjoyed her meals and all the cups of teas served throughout the day. Well done to all the staff there.

How likely would you be to recommend Hungerford House? Extremely Likely

Treated with Dignity: Excellent

I have lived here for almost one year, I feel happy, safe and secure, after 4 and a half months in hospital and losing all confidence it felt like would never be the same for me again. Since arriving at Orchard I have gained the 2 stone in weight I lost in hospital and with the help of the staff have grown in confidence.
I feel safe that the carers are around 24/7 and only a bell ring away, they are always caring and helpful and nothing is ever too much trouble. The food is lovely and plentiful and there are many activities for me to enjoy if I wish. It was my decision to stay and live in Orchard House, a decision I have never regretted and wouldn't change. It's a wonderful place.

How likely would you be to recommend Orchard House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

I think the home is very nice, it's like being in a hotel. I think I am very well looked after.

How likely would you be to recommend Westbury Court? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband went for three weeks respite and the gentle encouragement they give to be active is wonderful. The activities and entertainment are excellent, he was even encouraged to go on a boat trip and I was there when he returned tired but very happy. Some days I went and had lunch and everyone seemed to enjoy it. I certainly did, it was very tasty. My only worry is when we need respite again he will be able to return.

How likely would you be to recommend Aigburth? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Enjoying my stay. I am fed well. I am looked after very well.

How likely would you be to recommend Westbury Court? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father was transferred to Ty Enfys as an emergency, he was in an extremely poor state of health. The care from the nursing staff, carers at Ty Enfys has been excellent in every respect. The staff are dedicated professionals who treat my father with dignity, which is how every elderly vulnerable person should be treated.

How likely would you be to recommend Ty Enfys? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has been at Springkell for almost six years and throughout this time the care that she has received has been exceptional. All the staff understand her needs and deal with them as appropriate. Overall mum is as happy as can be expected!
I would not hesitate to recommend to others. Prior to mum moving to Springkell my brother and I visited numerous homes and needless to say, Springkell came out tops and we have not been disappointed in our decision.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister and I, as with so many other relatives, were desperately worried about finding the best nursing home for mum. With Cedar Court we have got the best. We now know that mum is secure happy and has outstanding care. Cedar Court is a bright, caring home. The reception staff have a very sunny approach, the carers are superb, always confident and yet relaxed.

The manager is always on hand to help with any questions. The activities are fun and yet designed for all residents. We leave each visit knowing that mum could not be in a better place. Many thanks to all.

How likely would you be to recommend Cedar Court Dementia Care Home? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband went for three weeks respite and the gentle encouragement they give to be active is wonderful. The activities and entertainment are excellent, he was even encouraged to go on a boat trip and I was there when he returned tired but very happy. Some days I went and had lunch and everyone seemed to enjoy it. I certainly did, it was very tasty. My only worry is when we need respite again he will be able to return.

How likely would you be to recommend Aigburth? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother's care as a resident is exemplary. The staff are caring, it is a lovely, restful environment. Inside and out the care home is beautifully presented. The food and care is first class.

How likely would you be to recommend Woodpeckers? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

I was in hospital for a long time. I felt that this is my new home and I will get used to it fine.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Anchor Lodge is a small and very homely place. My mum always seems very happy to be there. The thing which always hits you as you enter Anchor Lodge, is the lovely smell of food cooking whenever we visit and the menu is always varied and interesting. Staff are very welcoming and always update us on anything relating to mums care and activity. I would not hesitate to recommend Anchor Lodge to anyone.

How likely would you be to recommend Anchor Lodge Dementia Care Home? Extremely Likely

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Treated with Dignity: Excellent

My husband has had dementia for over 4 years and I was finding it increasingly difficult to look after him at home. Initially I was looking for a placement for 2 weeks respite, mainly for his welfare, as I realised I was unable to provide the level of care needed. My friend and I arrived at Cepen Lodge one Friday evening without an appointment and we were greeted warmly by the manager. She talked through all our needs and expectations sympathetically. We were then shown the dementia floor - all rooms were light and airy, pleasantly decorated with en suit facilities and a major bonus - a resident cat! I subsequently returned with my husband for an assessment and we decided Cepen Lodge would be an ideal home for him. He settled in really quickly and has never asked to leave. All the staff are helpful, kind, encouraging, treat him with dignity and go the extra mile. The manager and her assistant are exemplary, they have helped me through several crises and concerns. They are always willing to discuss our point of view, to arrive at a satisfactory outcome for all parties, nothing is too much trouble. A recent trip to the zoo was a great success. I feel confident all my husbands needs will be met at Cepen Lodge - he is happy and settled.

How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

After having numerous managers in the past 4 years, Dene Park now has a manager with commitment, genuine care for residents and an open door policy. Whenever I have a problem, query or concern it is discussed and the relevant solutions put into place.

How likely would you be to recommend Dene Park House? Likely

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Leigh Brown, Home Manager at Dene Park House responded to this review on 29 Jul 2016:

Thank you for all your lovely positive comments. Your mother and nana is a lovely lady to nurse by all staff.

The staff at Ashley Arnewood are brilliant in every aspect in caring for my mother. She is treated with great dignity and is treated as an individual. All the staff are superb and work very hard. I cannot praise the staff highly enough.

My mum is very happy and well looked after. What more could be done? Nothing.

How likely would you be to recommend Ashley Arnewood Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

I have lived here for almost one year, I feel happy, safe and secure, after 4 and a half months in hospital and losing all confidence it felt like would never be the same for me again. Since arriving at Orchard I have gained the 2 stone in weight I lost in hospital and with the help of the staff have grown in confidence.
I feel safe that the carers are around 24/7 and only a bell ring away, they are always caring and helpful and nothing is ever too much trouble. The food is lovely and plentiful and there are many activities for me to enjoy if I wish. It was my decision to stay and live in Orchard House, a decision I have never regretted and wouldn't change. It's a wonderful place.

How likely would you be to recommend Orchard House? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad has been at Townsend House since Feb 2016- they have done all possible to settle him and make him feel belonging. The staff are all fantastic- from manager to cooks and cleaners. The home is an older building but all is done to make it clean and homely. I cannot say enough for the kindness and patience given from the carers.

How likely would you be to recommend Townsend House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

My husband has had dementia for over 4 years and I was finding it increasingly difficult to look after him at home. Initially I was looking for a placement for 2 weeks respite, mainly for his welfare, as I realised I was unable to provide the level of care needed. My friend and I arrived at Cepen Lodge one Friday evening without an appointment and we were greeted warmly by the manager. She talked through all our needs and expectations sympathetically. We were then shown the dementia floor - all rooms were light and airy, pleasantly decorated with en suit facilities and a major bonus - a resident cat! I subsequently returned with my husband for an assessment and we decided Cepen Lodge would be an ideal home for him. He settled in really quickly and has never asked to leave. All the staff are helpful, kind, encouraging, treat him with dignity and go the extra mile. The manager and her assistant are exemplary, they have helped me through several crises and concerns. They are always willing to discuss our point of view, to arrive at a satisfactory outcome for all parties, nothing is too much trouble. A recent trip to the zoo was a great success. I feel confident all my husbands needs will be met at Cepen Lodge - he is happy and settled.

How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

My dad has been at Townsend House since Feb 2016- they have done all possible to settle him and make him feel belonging. The staff are all fantastic- from manager to cooks and cleaners. The home is an older building but all is done to make it clean and homely. I cannot say enough for the kindness and patience given from the carers.

How likely would you be to recommend Townsend House? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

The staff at Ashley Arnewood are brilliant in every aspect in caring for my mother. She is treated with great dignity and is treated as an individual. All the staff are superb and work very hard. I cannot praise the staff highly enough.

My mum is very happy and well looked after. What more could be done? Nothing.

How likely would you be to recommend Ashley Arnewood Manor? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has had dementia for over 4 years and I was finding it increasingly difficult to look after him at home. Initially I was looking for a placement for 2 weeks respite, mainly for his welfare, as I realised I was unable to provide the level of care needed. My friend and I arrived at Cepen Lodge one Friday evening without an appointment and we were greeted warmly by the manager. She talked through all our needs and expectations sympathetically. We were then shown the dementia floor - all rooms were light and airy, pleasantly decorated with en suit facilities and a major bonus - a resident cat! I subsequently returned with my husband for an assessment and we decided Cepen Lodge would be an ideal home for him. He settled in really quickly and has never asked to leave. All the staff are helpful, kind, encouraging, treat him with dignity and go the extra mile. The manager and her assistant are exemplary, they have helped me through several crises and concerns. They are always willing to discuss our point of view, to arrive at a satisfactory outcome for all parties, nothing is too much trouble. A recent trip to the zoo was a great success. I feel confident all my husbands needs will be met at Cepen Lodge - he is happy and settled.

How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent