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I had to decide to put my mum into St Oswald's on March 13th 2016 as her health had deteriorated. I had always looked after mum myself, it made me very sad to have to make this decision. The staff at St Oswald's were wonderful to mum and the family although mums stay was short as she passed away on 20th April. Mum had always loved her garden, we were so lucky to get a room south facing with french sliding glass doors with wonderful outlook of the garden.

How likely would you be to recommend St Oswald's House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

I visit my friend once a week and I am always made to feel welcome, the girls are so nice. The home is very friendly and they even have a cat that has lived there for many years. My friend has lived at Leaholme now for a number of years and she is happy and well cared for. The gardens are so well kept and the residents often have cream teas out there when the sun is shining.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

The care given to my mother has exceeded my expectations.
Anyone who has a 90+ year old relative understands the concerns raised when they leave their home environment and go into care permanently.
Baytree have provided that with the environment and the quality of the staff and management.

While I have had the opportunity to spend time with my mum in her room, I have also been invited to eat with my mum at mealtimes.
Usually this was not pre-planned but as I have had an opportunity to visit unannounced.
Each time the food has been good quality and the residents appear to enjoy the meals.

How likely would you be to recommend Baytree Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 26 May 2016:

Thanks for your kind words Stewart

Excellent daily social care of my fiercely independent mother in law - daily medication given and evening meal when my mother in law will allow! Tricky lady.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are very caring. They treat residents as individuals, and meet their needs.They are happy to talk to visitors and make an effort to include family in the residents care.

How likely would you be to recommend Rosebridge Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Croft House provided my Mother outstanding care and consideration during her stay with them, which was for over two years. At all times my Mum was clean, tidy and happy, not always an easy task when my Mum had many problems. All of the staff we were in contact with were very professional and many worked beyond the call of duty. I would have no hesitation in recommending Croft House to any one who needed residential care. Thank you once again.

How likely would you be to recommend Croft House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care given to my mother has exceeded my expectations.
Anyone who has a 90+ year old relative understands the concerns raised when they leave their home environment and go into care permanently.
Baytree have provided that with the environment and the quality of the staff and management.

While I have had the opportunity to spend time with my mum in her room, I have also been invited to eat with my mum at mealtimes.
Usually this was not pre-planned but as I have had an opportunity to visit unannounced.
Each time the food has been good quality and the residents appear to enjoy the meals.

How likely would you be to recommend Baytree Court? Extremely Likely

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 26 May 2016:

Thanks for your kind words Stewart

Mum being taken into the care home was a very traumatic experience for mum and her sons and daughters. Rose Lodge staff were very emphatic, supportive, helpful and reassuring. Mums family feel confident that the staff and management are fully committed to mums care and welfare. I personally feel the ethos of the staff is genuine and caring. As a family we feel that nothing is a trouble to the staff. The whole environment at Rose Lodge is welcoming, friendly and supportive. The home is spotless, food and drinks are of good quality. We feel mum is safe and well cared for, her health has improved a great deal. Thank you to the management and wonderful staff at Rose Lodge on behalf of mum and family.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Fantastic service, staff very friendly, professional and nothing was too much trouble. First rate attention to detail and always accommodating to my mothers every need. Thanks for everything.

How likely would you be to recommend Beauchamp House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

richard smith, marketing manager at Beauchamp House responded to this review on 26 May 2016:

Thank you for your kind words about the care we provide to your mother at Beauchamp House.

Sunrise provides a kind, caring environment, staff work very hard and are so welcoming. I cannot find fault in anything, staff, activities, care, food, cleanliness, basically a high level standard in all categories. Sunrise is a prime example of what all nursing/care homes should be like.

How likely would you be to recommend Sunrise of Sonning? Extremely Likely

Care / Support: Excellent

Staff: Excellent

I had to decide to put my mum into St Oswald's on March 13th 2016 as her health had deteriorated. I had always looked after mum myself, it made me very sad to have to make this decision. The staff at St Oswald's were wonderful to mum and the family although mums stay was short as she passed away on 20th April. Mum had always loved her garden, we were so lucky to get a room south facing with french sliding glass doors with wonderful outlook of the garden.

How likely would you be to recommend St Oswald's House? Extremely Likely

Treated with Dignity: Excellent

I am very happy here at Field View Care Home. I feel safe and secure only having been here a few months. I enjoy the activities and socialising with other residents. The management and staff are excellent.

How likely would you be to recommend Field View Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

We have fresh food prepared every day which I like. All the staff are lovely who I cannot fault. The home is always very nice and clean with clean lovely decor. I am very happy here.

How likely would you be to recommend Field View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

This is a good care home with a young, bright and lively atmosphere. My brother settled quickly and is content in his home at Meadow House. I am kept informed about my brother with special reference to his health.

How likely would you be to recommend Meadow House Nursing Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My relative is extremely happy and well looked after at Hallamshire. They have a better social life than I do with all the different trips and activities that are going on. They have got better and better since admission and this is credit to the lovely staff at the Home.

How likely would you be to recommend Hallamshire? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Sunrise provides a kind, caring environment, staff work very hard and are so welcoming. I cannot find fault in anything, staff, activities, care, food, cleanliness, basically a high level standard in all categories. Sunrise is a prime example of what all nursing/care homes should be like.

How likely would you be to recommend Sunrise of Sonning? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am looked after ever so well. I have my own individual space and if I need something its sorted. I'm quite happy.

How likely would you be to recommend The Grange Nursing & Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Caring and friendly staff, excellent food.

How likely would you be to recommend Rhoslan Residential Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Good

Mum being taken into the care home was a very traumatic experience for mum and her sons and daughters. Rose Lodge staff were very emphatic, supportive, helpful and reassuring. Mums family feel confident that the staff and management are fully committed to mums care and welfare. I personally feel the ethos of the staff is genuine and caring. As a family we feel that nothing is a trouble to the staff. The whole environment at Rose Lodge is welcoming, friendly and supportive. The home is spotless, food and drinks are of good quality. We feel mum is safe and well cared for, her health has improved a great deal. Thank you to the management and wonderful staff at Rose Lodge on behalf of mum and family.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Lovely staff, lovely home, just lovely.

How likely would you be to recommend Beaconsfield Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We have fresh food prepared every day which I like. All the staff are lovely who I cannot fault. The home is always very nice and clean with clean lovely decor. I am very happy here.

How likely would you be to recommend Field View Care Home? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

With very few exceptions, I find when visiting my mother that the staff are exceptionally caring. It must be very difficult to provide care for a large number of very frail, very old people many of whom have dementia. My mother (soon 99) got out of bed one night nearly a year ago, she forget she shouldn't not unaided and broke her hip. Within a couple of minutes staff were with her. I didn't believe this could be avoided. Two years ago my mother took part in some activities. Now she sleeps most of the time. I think it's a pity that I have never found her in the garden during a sunny day but I have taken her out. The manager sets a very high standard for her staff treat the residents as you would like you granny would like to be treated and encourages training and qualifications key to keeping good staff.

How likely would you be to recommend Kenbrook? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Deborah Langton, Area Manager at Kenbrook responded to this review on 26 May 2016:

Dear Hazell

Thank you for sharing your review of the services provided to your mother at Kenbrook. It is great to hear you have had such a caring attentive experience of the team, I agree they provide great care and really do look after the residents as they would their own family.

I will feed your views back to the team, I know they are very proud to provide this service.

Regards

Deborah Langton

Staff are very caring. They treat residents as individuals, and meet their needs.They are happy to talk to visitors and make an effort to include family in the residents care.

How likely would you be to recommend Rosebridge Court? Extremely Likely

Treated with Dignity: Excellent

My mother was a resident at Bridge House from 2011-2016. She passed away on 8th May 2016 at Bridge House. The care she had from the time she became a resident until her death aged 101 was second to none. The staff were caring and kind to mum and the family cannot praise them enough.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I'm very happy living here and would never want to move.

How likely would you be to recommend Cedar Lawn? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Wonderful, warm, welcoming and very special is how I would describe Nashley House and the fantastic staff and management that make the magic happen.

Mum is coming towards her first full year at Nashley and although she has difficult days coping with dementia she is very settled and at home there.

I love is that there are always activities going on like keep fit, arts and crafts, bingo, guest performers and sing-a-long, speakers and gardening to name a few… Mum often apologises for not calling me “because she is just too busy!” which is music to my ears.

The management are wonderful and very approachable which is so important in my book. The care staff must love their jobs too because they are always smiling and although they are very busy always seem to make time for a quick chat with visitors which is a nice touch.

Thank you Nashley for all that you do.

How likely would you be to recommend Nashley House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

With very few exceptions, I find when visiting my mother that the staff are exceptionally caring. It must be very difficult to provide care for a large number of very frail, very old people many of whom have dementia. My mother (soon 99) got out of bed one night nearly a year ago, she forget she shouldn't not unaided and broke her hip. Within a couple of minutes staff were with her. I didn't believe this could be avoided. Two years ago my mother took part in some activities. Now she sleeps most of the time. I think it's a pity that I have never found her in the garden during a sunny day but I have taken her out. The manager sets a very high standard for her staff treat the residents as you would like you granny would like to be treated and encourages training and qualifications key to keeping good staff.

How likely would you be to recommend Kenbrook? Extremely Likely

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Deborah Langton, Area Manager at Kenbrook responded to this review on 26 May 2016:

Dear Hazell

Thank you for sharing your review of the services provided to your mother at Kenbrook. It is great to hear you have had such a caring attentive experience of the team, I agree they provide great care and really do look after the residents as they would their own family.

I will feed your views back to the team, I know they are very proud to provide this service.

Regards

Deborah Langton

I have been going there since it opened and I think it is really getting better each year.

Care / Support: Excellent

Wonderful, warm, welcoming and very special is how I would describe Nashley House and the fantastic staff and management that make the magic happen.

Mum is coming towards her first full year at Nashley and although she has difficult days coping with dementia she is very settled and at home there.

I love is that there are always activities going on like keep fit, arts and crafts, bingo, guest performers and sing-a-long, speakers and gardening to name a few… Mum often apologises for not calling me “because she is just too busy!” which is music to my ears.

The management are wonderful and very approachable which is so important in my book. The care staff must love their jobs too because they are always smiling and although they are very busy always seem to make time for a quick chat with visitors which is a nice touch.

Thank you Nashley for all that you do.

How likely would you be to recommend Nashley House? Extremely Likely

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Caring and friendly staff, excellent food.

How likely would you be to recommend Rhoslan Residential Care Home? Likely

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My family we are so happy that they chose Trinity Court for me. They could not of chosen a better place, the care staff and management are lovely and nothing is too much trouble. I am very happy here and loves the activities that take place. The care staff are all lovely and they all go above and beyond their duty of care, I would definitely recommend this home to others.

How likely would you be to recommend Trinity House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

My relative is extremely happy and well looked after at Hallamshire. They have a better social life than I do with all the different trips and activities that are going on. They have got better and better since admission and this is credit to the lovely staff at the Home.

How likely would you be to recommend Hallamshire? Extremely Likely

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleasant and friendly home. Staff very approachable. Home clean.

How likely would you be to recommend Beaconsfield Court Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I have been going there since it opened and I think it is really getting better each year.

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Wonderful, warm, welcoming and very special is how I would describe Nashley House and the fantastic staff and management that make the magic happen.

Mum is coming towards her first full year at Nashley and although she has difficult days coping with dementia she is very settled and at home there.

I love is that there are always activities going on like keep fit, arts and crafts, bingo, guest performers and sing-a-long, speakers and gardening to name a few… Mum often apologises for not calling me “because she is just too busy!” which is music to my ears.

The management are wonderful and very approachable which is so important in my book. The care staff must love their jobs too because they are always smiling and although they are very busy always seem to make time for a quick chat with visitors which is a nice touch.

Thank you Nashley for all that you do.

How likely would you be to recommend Nashley House? Extremely Likely

Treated with Dignity: Excellent

Very caring, supportive staff, very friendly. Quick response to queries/requests etc. all the staff really know my mother as an individual and respond to her appropriately . Staff shoe respect to my mother and involve her in her care as well as always consulting our family which is much appreciated. My mother is always clean and tidy and her room is looked after well by the cleaning staff. All medical needs met well.

How likely would you be to recommend Inglewood? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My family we are so happy that they chose Trinity Court for me. They could not of chosen a better place, the care staff and management are lovely and nothing is too much trouble. I am very happy here and loves the activities that take place. The care staff are all lovely and they all go above and beyond their duty of care, I would definitely recommend this home to others.

How likely would you be to recommend Trinity House Care Home? Extremely Likely

Treated with Dignity: Excellent

Very friendly staff who give my dad all the support he needs.

How likely would you be to recommend Manor House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very caring, supportive staff, very friendly. Quick response to queries/requests etc. all the staff really know my mother as an individual and respond to her appropriately . Staff shoe respect to my mother and involve her in her care as well as always consulting our family which is much appreciated. My mother is always clean and tidy and her room is looked after well by the cleaning staff. All medical needs met well.

How likely would you be to recommend Inglewood? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent