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My sister-in-law had been in Deepdene Care Centre for 3 weeks; although her health has deteriorated during that time, both she and her visitors have received the utmost care and courtesy and we have been very pleased with her treatment. The room is clean and the food is very good and wholesome. The staff are always welcoming with a smile and we have been made to feel that she is in a very comfortable and caring environment. The family cannot speak too highly of the Centre.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

I was reluctant to send my independent mother to a care home but because of her health we had no choice. She settled in surprisingly quickly and that was due to the patience and kindness of the staff, they have coped admirably with her difficult dietary requirements and nothing is too much trouble for them. We do feel a weight has been lifted off our shoulders as we know she is being cared for by such an excellent team in a lovely home.

How likely would you be to recommend Kew House? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

A wonderful home for my sister, could not wish for better place for her to live. Considering some residents are doubly incontinent, there is no smell in the home at all. Staff are brilliant, easy to approach, they do not simply do their job but actually properly care for the residents. They make to their job to read service users moods and treat them accordingly as quite a few cannot speak. A truly loving caring home, staff are always happy and smiling, very upbeat, they make Le-Moors not just a house but a happy caring loving home. The atmosphere is wonderful, they always make me feel very welcome.

How likely would you be to recommend Le Moors? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Mum has been in Woodside Court for 15 months. The care she has received since day one has been excellent. The management and staff are on the ball in aspect of the care provided. I am glad mum was accepted into Woodside Court, I don't think I could have found a better home for her.

How likely would you be to recommend Woodside Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I have now stayed at Arcot House a few times for respite care and each time I have noticed improvements. The home is looking really nice, clean and has a lovely homely atmosphere. It has been refurbished to a very high standard in the last few months, which I like. The staff are so welcoming and friendly, I think of them as extended family. I now look forward to my stays here and meeting everyone during activities provided by the home. I look at it here as my second home now. I would really recommend a visit.

How likely would you be to recommend Arcot House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

The care and kindness that my mother has received at Rock House has been second to none and nothing is ever too much trouble. She is very happy there and her every whim is catered for. The food is excellent and everywhere is clean and comfortable. Family and friends are always welcome and nothing is too much trouble.
She has an attractive, spacious room with lovely views overlooking the Common.
Above all there is a warmth and friendliness emanating from all the staff that gives a feeling of 'family'.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My mum has been a resident just under one year, the staff have made her very welcome and she settled immediately. Any health issues are sorted out promptly and I am informed of any action or necessary appointments. The staff are very caring and provide excellent support.

How likely would you be to recommend Daisy Nook House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My relative has been a resident for six years and has been cared for exceptionally well at all times. I have always been well - satisfied with the level of care and attention he has received.

How likely would you be to recommend Le Moors? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

My sister-in-law had been in Deepdene Care Centre for 3 weeks; although her health has deteriorated during that time, both she and her visitors have received the utmost care and courtesy and we have been very pleased with her treatment. The room is clean and the food is very good and wholesome. The staff are always welcoming with a smile and we have been made to feel that she is in a very comfortable and caring environment. The family cannot speak too highly of the Centre.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Treated with Dignity: Excellent

Sherdley Manor is a homely, comfortable care home. Very clean, and residents are treated with kindness and compassion. Staff are very friendly, and approachable, and relatives are also treated with kindness. I know my mum is being looked after 100%. Nothing is too much trouble for the staff. I would recommend this care home to anyone.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found the atmosphere to be very positive and caring. When comparing care providers Richmond Village Nantwich was head and shoulders above the other providers we visited. Having now chosen Richmond Village Nantwich as a provider the reality is every bit as good as we thought it would be.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 27 May 2016:

Thank you for your review Andrew; we always appreciate the time taken to complete these for the Village and also appreciate the support you provide.

A wonderful home for my sister, could not wish for better place for her to live. Considering some residents are doubly incontinent, there is no smell in the home at all. Staff are brilliant, easy to approach, they do not simply do their job but actually properly care for the residents. They make to their job to read service users moods and treat them accordingly as quite a few cannot speak. A truly loving caring home, staff are always happy and smiling, very upbeat, they make Le-Moors not just a house but a happy caring loving home. The atmosphere is wonderful, they always make me feel very welcome.

How likely would you be to recommend Le Moors? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Happy with everything in the home and would recommend to others. Nothing is too much trouble, staff helped were ordered without any problems. I like when the puppy a comes in as I take her out for a walk with the activities co-ordinator.

How likely would you be to recommend Woodside Court Care Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The care and kindness that my mother has received at Rock House has been second to none and nothing is ever too much trouble. She is very happy there and her every whim is catered for. The food is excellent and everywhere is clean and comfortable. Family and friends are always welcome and nothing is too much trouble.
She has an attractive, spacious room with lovely views overlooking the Common.
Above all there is a warmth and friendliness emanating from all the staff that gives a feeling of 'family'.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Age 100 my mother came to Austenwood Nursing Home for end of life care following a fall breaking her collar bone and not expected to last more than a week. However with very good care in nutrition she lived until 1 week before her 105th birthday. Having been bed ridden for 2 1/2 years she never had any bed sores and was very well cared for and looked after. The staff were very kind and helpful to her family and all visitors. I would have no hesitation in recommending Austenwood Nursing Home.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

I have now stayed at Arcot House a few times for respite care and each time I have noticed improvements. The home is looking really nice, clean and has a lovely homely atmosphere. It has been refurbished to a very high standard in the last few months, which I like. The staff are so welcoming and friendly, I think of them as extended family. I now look forward to my stays here and meeting everyone during activities provided by the home. I look at it here as my second home now. I would really recommend a visit.

How likely would you be to recommend Arcot House? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Could not have better treatment. Carers, nothing too much for them. Visitors like the place.

How likely would you be to recommend Watlington & District Nursing Home? Extremely Likely

Care / Support: Excellent

My mother is well cared for. The staff are pleasant and polite. Overall I am very pleased with all aspects of facilities and care provided.

How likely would you be to recommend Kenton Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Our mother received excellent care whist we visited and staff are friendly and attentive and gentle towards her. She seems happy and although communication is difficult we think she is contented. Staff and manager informative to us and whenever we phone they are most helpful. Thank you so much to you all.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

The home is excellent. Staff very friendly and I really enjoy the ladies club and the sing-a-long.

How likely would you be to recommend Woodside Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Forget Me Not have been very supportive on my dad's transition to the home. They look after him extremely well. The home itself is very friendly and dad's room is light, bright and clean. They also support us as well as dad and I am pleased with his care.

How likely would you be to recommend Forget me not Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Mum has been a resident at Tenby for 4 weeks now, this being her first time in a home. I have been very impressed by all the staff and the facilities. She is starting to settle in and get comfortable. Every visit the staff are welcoming and all are aware of how mum has been and anything that has happened. She always looks clean and her clothes and room are always well looked after. Would like to know more of any activities they do to stimulate her mentally. Thanks to everyone for looking after her so well.

How likely would you be to recommend Tenby House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Our mother received excellent care whist we visited and staff are friendly and attentive and gentle towards her. She seems happy and although communication is difficult we think she is contented. Staff and manager informative to us and whenever we phone they are most helpful. Thank you so much to you all.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Could not have better treatment. Carers, nothing too much for them. Visitors like the place.

How likely would you be to recommend Watlington & District Nursing Home? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Age 100 my mother came to Austenwood Nursing Home for end of life care following a fall breaking her collar bone and not expected to last more than a week. However with very good care in nutrition she lived until 1 week before her 105th birthday. Having been bed ridden for 2 1/2 years she never had any bed sores and was very well cared for and looked after. The staff were very kind and helpful to her family and all visitors. I would have no hesitation in recommending Austenwood Nursing Home.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit almost daily to help at lunch time, and am always made to feel welcome. There is a calm and friendly atmosphere in the dementia unit generally. All the staff including cleaners, carers, nurses and kitchen staff are friendly and polite. I feel the staff training sessions have improved the handling of patients care. Personally I have no complaints about staff and they are always willing to help if I ask. (Help for my husband to be moved into a wheelchair or to be taken to the toilet).

How likely would you be to recommend Glebefields Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

My relative has been a resident for six years and has been cared for exceptionally well at all times. I have always been well - satisfied with the level of care and attention he has received.

How likely would you be to recommend Le Moors? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very happy with the care.

How likely would you be to recommend Handsworth? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found the atmosphere to be very positive and caring. When comparing care providers Richmond Village Nantwich was head and shoulders above the other providers we visited. Having now chosen Richmond Village Nantwich as a provider the reality is every bit as good as we thought it would be.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Treated with Dignity: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 27 May 2016:

Thank you for your review Andrew; we always appreciate the time taken to complete these for the Village and also appreciate the support you provide.

My mother-in-law was here before her health deteriorated and we were delighted with her care. Now my mum has had to have care due to a broken hip and dementia. All the carers are up-beat and positive, showing respect and great care to each residents, not matter how annoying they can be! Mum is full of praise for the care and the kindness shown to her. We can visit any time and are made most welcome. The food is excellent and plentiful, my mum is a fussy eater, but is eating everything.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

I visit almost daily to help at lunch time, and am always made to feel welcome. There is a calm and friendly atmosphere in the dementia unit generally. All the staff including cleaners, carers, nurses and kitchen staff are friendly and polite. I feel the staff training sessions have improved the handling of patients care. Personally I have no complaints about staff and they are always willing to help if I ask. (Help for my husband to be moved into a wheelchair or to be taken to the toilet).

How likely would you be to recommend Glebefields Care Home? Likely

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff very helpful, always cheerful.

How likely would you be to recommend Forth Bay Nursing Home? Likely

Care / Support: Good

Staff: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Poor

Safety / Security: Poor

Overall Standard: Good

Treated with Dignity: Satisfactory

My father needed to be moved to a nursing home for dementia as his deteriorating health meant his needs were increasing and his residential care home could not cope. The carers made his move so much easier than we thought possible. The staff have been so welcoming and helpful and my mother and I feel assured that my father is getting the best possible care.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

The staff at Forget Me Not have been very supportive on my dad's transition to the home. They look after him extremely well. The home itself is very friendly and dad's room is light, bright and clean. They also support us as well as dad and I am pleased with his care.

How likely would you be to recommend Forget me not Residential Home? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased with the staff and caring for my mam in this care home.

How likely would you be to recommend Field View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father needed to be moved to a nursing home for dementia as his deteriorating health meant his needs were increasing and his residential care home could not cope. The carers made his move so much easier than we thought possible. The staff have been so welcoming and helpful and my mother and I feel assured that my father is getting the best possible care.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother-in-law was here before her health deteriorated and we were delighted with her care. Now my mum has had to have care due to a broken hip and dementia. All the carers are up-beat and positive, showing respect and great care to each residents, not matter how annoying they can be! Mum is full of praise for the care and the kindness shown to her. We can visit any time and are made most welcome. The food is excellent and plentiful, my mum is a fussy eater, but is eating everything.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

A happy environment and the staff were very attentive.

How likely would you be to recommend Arcot House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent