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I'd never been on a narrow boat before and I thoroughly enjoyed it. Enjoyed looking out for the wildlife of which I saw dragonfly, heron etc. Really enjoyed the views and seeing the other boats. The narrow boat trip was money well spent and would do it again. Drinks and lunch were had on board and I'm sorry it had to come to an end. Can't wait to do it again! All the trips from Hinckley Park have been great. I always come back chilled out!

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

The home is clean and tidy. The staff are all happy and lovely. I am always treated with dignity.

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Whenever I visit Dove Court the staff greet me with a smile and an offer of a hot or cold drink. They all appear to be happy in the work they do with their residents. I always find a few residents sat in the lovely conservatory chatting and doing the daily crossword. The atmosphere is always so relaxed and friendly. My relative says that he would not want to be in any other home nothing is ever too much trouble and the activities and cooking are excellent.

How likely would you be to recommend Dove Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

I have a 90 year old husband, he has been in Marston Court since January 2016. The carers (all of them) and office staff are very good, the food is also very nice. Every room is kept clean, chairs wiped down, and always set up nicely for each meal.

How likely would you be to recommend Marston Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Woodlands is a very enjoyable place to live, the environment is beautiful. The staff are so kind and I look at them like they're my children.

How likely would you be to recommend Woodlands House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

I had a marvellous time on the narrow boat trip. It was very satisfying, all the staff, both from the home and the narrow boat, were great. I would love to do this trip again.

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This is a very caring place which has welcomed my mother and quickly made her feel at home. She is treated with great courtesy and very well cared for. My impression is that all residents are treated as guests and as individuals and the quality of staff is uniformly high. Residents are given the option of a number of activities but it is quite acceptable to join in without feeling left out or unsocial. Visitors are always welcomed. So far (after 5 months) the administration and information flow seem excellent and we have no reservation about my mother's care and quality of life.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Whenever I visit Dove Court the staff greet me with a smile and an offer of a hot or cold drink. They all appear to be happy in the work they do with their residents. I always find a few residents sat in the lovely conservatory chatting and doing the daily crossword. The atmosphere is always so relaxed and friendly. My relative says that he would not want to be in any other home nothing is ever too much trouble and the activities and cooking are excellent.

How likely would you be to recommend Dove Court? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was a resident at Woodcot Lodge for the last seven years. In that time the staff have changed considerably but I consider the current group of carers to be the best there has been. They are very professional in their work, showing the residents great respect, care and support. This often goes beyond their job requirements and is done with a true show of affection. This was demonstrated recently when my mother passed away, at least three of the carers who were off duty immediately came back into the home to pay their last respects.

How likely would you be to recommend Woodcot Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

I've got no complaints about the home. From the building to the staff, everything is excellent.

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been in The Cedars and Larches for a few months. I have lived locally all my life and like this area. The food is of a high standard. The staff are very friendly. I have family and friends visit me regularly because they live locally. I like to have choices with my daily activities and I am given choices.

How likely would you be to recommend The Cedars and Larches Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

I'd never been on a narrow boat before and I thoroughly enjoyed it. Enjoyed looking out for the wildlife of which I saw dragonfly, heron etc. Really enjoyed the views and seeing the other boats. The narrow boat trip was money well spent and would do it again. Drinks and lunch were had on board and I'm sorry it had to come to an end. Can't wait to do it again! All the trips from Hinckley Park have been great. I always come back chilled out!

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Treated with Dignity: Excellent

I am very happy with the service and care the staff provide for my husband in the 3 years he has been in the care home, there have been many managers but the manager and assistant manager we have are the best we have ever had.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My daughter went on holiday and I needed to go into respite. I have have not been to Burgess Park before and was very worried. However as soon as I arrived I was welcomed and put at ease by the staff. The staff were wonderful, nothing was too much trouble.
The food was very good with a choice of menu. The home is spotless. My clothes was washed daily. I cannot praise the staff enough. I was looked after very well and would not hesitate to recommend Burgess Park to anyone. Thank you so much.

How likely would you be to recommend Burgess Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

This is a very caring place which has welcomed my mother and quickly made her feel at home. She is treated with great courtesy and very well cared for. My impression is that all residents are treated as guests and as individuals and the quality of staff is uniformly high. Residents are given the option of a number of activities but it is quite acceptable to join in without feeling left out or unsocial. Visitors are always welcomed. So far (after 5 months) the administration and information flow seem excellent and we have no reservation about my mother's care and quality of life.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would like to say how well my mother-in-law was looked after in her time at Carrington House. The way the staff were with her and us could not be faulted and how well we were treated on her passing. Thanks to all.

How likely would you be to recommend Carrington House? Extremely Likely

I like getting my hair done here. The food is nice and my room is homely.

How likely would you be to recommend Willow Lodge Care Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The staff are very friendly and approachable. It is like home from home. I like my room and enjoy sitting in the lounge with others. I am treated very well.

How likely would you be to recommend The Willows? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

My mother was a resident at Woodcot Lodge for the last seven years. In that time the staff have changed considerably but I consider the current group of carers to be the best there has been. They are very professional in their work, showing the residents great respect, care and support. This often goes beyond their job requirements and is done with a true show of affection. This was demonstrated recently when my mother passed away, at least three of the carers who were off duty immediately came back into the home to pay their last respects.

How likely would you be to recommend Woodcot Lodge Care Home? Extremely Likely

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Treated with Dignity: Excellent

Woodlands is a very enjoyable place to live, the environment is beautiful. The staff are so kind and I look at them like they're my children.

How likely would you be to recommend Woodlands House? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Have been very well looked after by all the friendly staff - nothing is too much trouble for them. I found the food a little heavy but if I asked I could have something different.

How likely would you be to recommend Barty House Nursing Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Since my family came into crisis the team at Hethersett Hall have been nothing but supporting, professional and empathetic to all our needs. Mum and dad are now safely settled into their new life with them describing Hethersett Hall as more of a hotel than a care home. The staff work tirelessly with a smile on their faces and nothing is too much trouble. The manager has an open door policy to discuss any issues I may have. Thank you for turning all our lives around and making transition into care so positive.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

Care / Support: Good

I visit my brother every week and we play dominoes and rummikub. the staff are very friendly and usually provide me and my brother with a cup of tea and a biscuit. The place looks very clean and there are lovely outdoor spaces which look very well maintained. There appears to be plenty of activities laid on for the residents. The whole place seems to have a very friendly atmosphere.

How likely would you be to recommend Marston Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very happy with the care and support I get in the care home. Staff are good- activities excellent always something happening i.e Queens birthday, Euro and much more. Home from home.

How likely would you be to recommend The Cedars and Larches Care Home? Extremely Likely

Care / Support: Excellent

We went on a narrow boat trip from the home. The trip was very good and I enjoyed it very much. It was very good, very relaxing, and we had a good laugh.
We took a picnic and ate it on board the boat. I would love to do this trip again.

How likely would you be to recommend Hinckley Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father stayed at Arcot House while we took a holiday in May. He has now stayed a few times and really enjoys his time there. He loves the girls who all fuss over him and make him feel special. He always comments on the food being really good and how he enjoys trips out in the Dove Bug 2 with the activities organiser. Each time he comes home with stories of how he makes new friends which helps when we ask if he would like to return again. The answer will always be yes as it is like a second home to him now. Thank you to all of the staff for making dads time with you all so enjoyable.

How likely would you be to recommend Arcot House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

My daughter went on holiday and I needed to go into respite. I have have not been to Burgess Park before and was very worried. However as soon as I arrived I was welcomed and put at ease by the staff. The staff were wonderful, nothing was too much trouble.
The food was very good with a choice of menu. The home is spotless. My clothes was washed daily. I cannot praise the staff enough. I was looked after very well and would not hesitate to recommend Burgess Park to anyone. Thank you so much.

How likely would you be to recommend Burgess Park Care Home? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been in The Cedars and Larches for a few months. I have lived locally all my life and like this area. The food is of a high standard. The staff are very friendly. I have family and friends visit me regularly because they live locally. I like to have choices with my daily activities and I am given choices.

How likely would you be to recommend The Cedars and Larches Care Home? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care home, my father was treated with dignity and respect and all his individual needs were met. He never said a negative thing about the home or staff and always said how lovely they all were- what more can a family ask for when leaving their relative to the care of strangers!

How likely would you be to recommend Belford House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Since my family came into crisis the team at Hethersett Hall have been nothing but supporting, professional and empathetic to all our needs. Mum and dad are now safely settled into their new life with them describing Hethersett Hall as more of a hotel than a care home. The staff work tirelessly with a smile on their faces and nothing is too much trouble. The manager has an open door policy to discuss any issues I may have. Thank you for turning all our lives around and making transition into care so positive.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

The staff are very friendly and approachable. It is like home from home. I like my room and enjoy sitting in the lounge with others. I am treated very well.

How likely would you be to recommend The Willows? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My experience of visiting my mum in Maple Lodge is the minute you walk through the door the lady in the office is very welcoming as also is the manager. The foyer is always clean and tidy, fresh flowers which I think is a nice touch. On entering the lounge, again nice and bright, clean, carers always seem to be very busy, very attentive to all residents, very helpful, they keep me up to date with my mum's progress, also the activities are good. I have joined in myself with bingo and others.

How likely would you be to recommend Maple Lodge Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Excellent care home, my father was treated with dignity and respect and all his individual needs were met. He never said a negative thing about the home or staff and always said how lovely they all were- what more can a family ask for when leaving their relative to the care of strangers!

How likely would you be to recommend Belford House? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Since my family came into crisis the team at Hethersett Hall have been nothing but supporting, professional and empathetic to all our needs. Mum and dad are now safely settled into their new life with them describing Hethersett Hall as more of a hotel than a care home. The staff work tirelessly with a smile on their faces and nothing is too much trouble. The manager has an open door policy to discuss any issues I may have. Thank you for turning all our lives around and making transition into care so positive.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

Treated with Dignity: Excellent

My father stayed at Arcot House while we took a holiday in May. He has now stayed a few times and really enjoys his time there. He loves the girls who all fuss over him and make him feel special. He always comments on the food being really good and how he enjoys trips out in the Dove Bug 2 with the activities organiser. Each time he comes home with stories of how he makes new friends which helps when we ask if he would like to return again. The answer will always be yes as it is like a second home to him now. Thank you to all of the staff for making dads time with you all so enjoyable.

How likely would you be to recommend Arcot House? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My experience of visiting my mum in Maple Lodge is the minute you walk through the door the lady in the office is very welcoming as also is the manager. The foyer is always clean and tidy, fresh flowers which I think is a nice touch. On entering the lounge, again nice and bright, clean, carers always seem to be very busy, very attentive to all residents, very helpful, they keep me up to date with my mum's progress, also the activities are good. I have joined in myself with bingo and others.

How likely would you be to recommend Maple Lodge Care Home? Likely

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Very happy with the care and support I get in the care home. Staff are good- activities excellent always something happening i.e Queens birthday, Euro and much more. Home from home.

How likely would you be to recommend The Cedars and Larches Care Home? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have lived at Woodcross since 2007. I am very happy here. I have a lovely room and staff look after me very well. I like going out on the trips with staff. I get on with all the staff and they help me when I need them.

How likely would you be to recommend Woodcross Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

The care and respectability of my step father has been second to none. Nothing is too much trouble for the staff. The manager and her management team have obviously vetted and trained her staff well. Care is obviously the priority for the staff and also the politeness to their patients. It is a calming atmosphere within the home. Organised but patient focused.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I have lived at Woodcross since 2007. I am very happy here. I have a lovely room and staff look after me very well. I like going out on the trips with staff. I get on with all the staff and they help me when I need them.

How likely would you be to recommend Woodcross Care Home? Extremely Likely

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent