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Made to feel very welcome when we went there to make mum's room feel homely with pictures and TV. Could not do enough to help , giving us extension leads for TV. Clean environment. Facilities good. Nice garden good safety catches on doors. Mum has settled in very well and always has a smile on her face when we visit. Good start to her stay.

How likely would you be to recommend Kingsmead Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

A very caring and well run home. Provided my mother with wonderful support during a very difficult time. Staff show their care and treat residents with dignity.

How likely would you be to recommend Monread Lodge Nursing & Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I find the staff and clients behaviour extremely good. The staff are sensitive to the client's needs without being overbearing or authoritative. The house is clean, spacious and well furnished. The kitchen rota is effective and well kept by the clients, and the clients respect each other in the communal TV lounge.

How likely would you be to recommend College Fields? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased with the care my aunt has received to date.

How likely would you be to recommend Dale Mount? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Since my husband has moved to Timperley I cannot fault the home for the way they look after him. They are so caring (all staff) and informative. I feel so content with his care and would have no problem to come here myself.

How likely would you be to recommend Timperley Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The house is well run. Respect is shown by staff regarding privacy and personal freedom. Staff are friendly, efficient and approachable.

How likely would you be to recommend College Fields? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Our aunt is well cared for at Lakeside and she likes it. She has become withdrawn since she went to Lakeside but the staff do try to involve her on a day to day basis.
It is not always possible to visit on a regular basis and it would be food to have a process for notifying us when she is low with any toiletries or requires additional clothing. It would also be better for us if the monthly extras bill was itemised.
We aren't able to tell how many hair appointments it refers to with obtaining additional info form the home.

How likely would you be to recommend Lakeside Residential Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My aunt is very happy at Murdoch House. She said she was very happy to have found it! It is clean and her room is very comfortable, with a lovely view of the garden. It is a pleasure to visit her there, welcomed by cheerful staff with a tray of refreshments.
There is a beautiful notice board with lots of activities and outings.

How likely would you be to recommend Murdoch House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I enjoy being here, following my previous home closing I was unsettled at first, however I am here to stay. Me and the staff enjoy our days training, we are looking to go to do a course at college in sign language, including our home manager. The activities are ongoing, never a dull moment.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff here are the best the care is fantastic, I want for nothing, I see my family each day and have the staff so I am never alone. I feel part of a very big family.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I keep them on their toes, great staff, great manager, great food. the cleaning is the best, and I think the carers are fab. It's great that the whole team actually care and show this daily.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has been treated with the greatest respect the staff are caring and I feel very happy that we chose the Grove for his care. A lovely friendly place to be.

How likely would you be to recommend The Grove Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tried several similar homes in the area, this is by far the best.

How likely would you be to recommend The Grove Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Elsa Booysen, Manager at The Grove Care Home responded to this review on 26 Aug 2016:

Thank you Peter

Care very good - premises clean and gardens well kept.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am happy with the care my wife has received since she became a resident last October 2015.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I really enjoy living with house manageress who has been known to me for almost 16 years. My care and I are really good friends. I moved into this care home 27th September 2010 nearly 6 years ago and finding a friend here has made this a very nice home with good friends.

How likely would you be to recommend Eilat? Extremely Likely

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Treated with Dignity: Excellent

I am impressed with the high standard of care that my mother is receiving. I find the staff have a very caring and friendly approach. I try to visit the home once or twice a week, sometimes I have a meal with my mam and it is very kindly appreciated.

How likely would you be to recommend Hollyland Lodge? Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

It feels more like home, they clean every day, it's very good. I am very happy.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have just had 5 weeks stay at this lovely home following a hospital admission. I have enjoyed the food, it is all sourced locally, this has a joint benefit of helping local businesses and aiding my recovery. I have enjoyed the garden and some of the many activities on offer, the garden is a real asset. The staff are so hard working to keep everyone happy, nothing is too much trouble. This is a very well led home.

How likely would you be to recommend Belmore Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father was a resident at Badgeworth Court Care Centre from February 2016 in their nursing wing. My mother, who has Alzheimer's joined him in April 2016. Their care was so tailored to their needs it was excellent with time being made available for them to spend quality time together. Sadly my father passed away in July. He said that his care had been "too good". He was very content and the staff went the extra mile to ensure this. They helped my mother come to terms with his passing and she is now calm and enjoying the activities and the company. She says "they spoil you here". The family could not have asked for more.

How likely would you be to recommend Barchester Badgeworth Court Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The team did not just care for my husband, they became my friends too.

How likely would you be to recommend Eresby Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff friendly and helpful. Always helpful in phone calls. Nice touches- welcoming card and flowers.

How likely would you be to recommend Grovelands? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Fairfield is a lovely care home. The staff are very friendly and helpful. The care my mother receives is excellent. The home is clean and tidy and very homely. Food is good with good sized portions and a good variety. The gardens are also beautiful. Plenty of places to sit and enjoy the flowers and shrubs.

How likely would you be to recommend Fairland House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I have got myself a little bit of a hobby. I've bought and also been given some colouring books with headings as such as relax and therapy books. I enjoy doing the pictures. A member of staff gave me my first books. I've done over 400 pictures since January. They are all neat in folders. I am keeping them so I've got something to show for my effort. My sister has planted some sunflowers in February, we have over 20 big yellow and brown sunflowers up against a wall in the back garden. They look quite spectacular.

How likely would you be to recommend Rocklee Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

J Martin, manager at Rocklee Ltd responded to this review on 26 Aug 2016:

I am pleased you are using your art and craft and are enjoying the activities one more week until we measure the sun flowers and see who has the first prize good luck Jacqui Martin

I came on a much-needed break from being a carer myself I have experienced and observed excellent are and services. A million thanks to the staff and to all who work and live at Middleton Hall.

How likely would you be to recommend Middleton Hall Retirement Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent