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Mum could not be in better hands mum is looked after very well. Mum has settled in now and gets on with all the staff. Mum would recommend the food at it is very good. Mum joins in with the activities likes her nails and hair done.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Overall the care my mum received is excellent. The manager keeps me informed of changes to mums needs/care. When able to express herself mum loved being in the home.
The staff are loving and kind. Mum has had a difficult time for the last few months with mental and medical problems advancing. The excellent care and dedication of staff have resulted in massive improvements in mums physical problems. She remains content and comfortable. Staff show respect and care for the most part especially senior carers/staff

How likely would you be to recommend St Elmo Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Very kind and approachable staff, always welcoming when we arrive. The registered nurses are always keen to give me an update of my mother's condition and care needs and act on any issues which may arise.

How likely would you be to recommend St Margaret's Nursing Home? Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I really enjoy coming to visit my mum. Staff are always friendly and helpful.
The home is always spotlessly clean and decorated to a high standard.

How likely would you be to recommend Overdene House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a resident at Stone House for a few months. She has settled in extremely well and I feel that I can now write some informative feedback.

From day 1 the staff at Stone House wanted to know as much about my mother as possible. We felt very listened to and knew that they were getting to know my mother very quickly.
She gets thorough daily care and excellent mental stimulation, crucial for her wellbeing.
The staff are very attentive, gentle and patient as well as friendly and warm towards every one of their residents.
My mother can often get UTIs. These have reduced in frequency due to the staff ensuring she drinks enough liquid, and any signs whatsoever are checked straight away in case it's a sign of a UTI.
Previously my mother was down and insular but she has blossomed. We have never known her laugh so much.
We can't praise everyone at Stone House enough for all of the support my mother gets in order to enable her to live a full and happy life.

How likely would you be to recommend Stone House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are always helpful, friendly and thoughtful to the residents. The care home is always very clean and tidy. The activities that are put on very good, but as always some residents will not take part (my brother for one but that is his choice), they always ask if he wants to part-take. The only thing he really enjoys is the garden which he does help with things like watering the plants.

How likely would you be to recommend Ashwood Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The Hillview Care Home environment, staff and social activities available has changed our Mams choice of where she wishes to live.
For 16 months we have cared, encouraged and supported Mam to remain in her own bungalow, as she never wanted to reside in a 'home'. Our Mam became physically unwell repeatedly during this time, spending time in hospital.
Luckily our Mam was able to access a winter bed at Hillview in December 2016.
Mam has been fortunate to be able to experience the excellent friendly caring environment where the staff have been very supportive, whilst demonstrating dignified practices. Mam feels safe, which is a very important factor to all of us.
The manager is available to discuss any issues, concerns and demonstrate a very positive holistic care approach.
The food and drink are readily available and is of an excellent standard with a varied choice available.
Family are invited to share meals with their family members.

How likely would you be to recommend Hillview Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Good

Treated with Dignity: Excellent

Rose Pickering, Customer Service Administrator at Hillview Care Home responded to this review on 20 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My auntie had a very sudden onset of vascular dementia and had been very independent prior to her admission to Park Lane, even driving.
I was worried that her transition from such an independent life would be difficult and as I live in London I was super nervous.

I needn't of worried, the care, cleanliness, friendliness of the home is excellent and I feel 100% at ease that she is in the best place possible! She seems very settled and happy. I just hope when I am old I find somewhere as nice.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 20 Jan 2017:

Thank you so much Charlotte for your review, it boost's the staff moral so much to receive such positive comments.

We first found Nynehead Court because after researching more than 20 care homes, it was the only one willing or able to offer short term respite care when we needed it for my elderly father in law. After a month's stay, we realised that Nynehead offered a much better living arrangement for him than we could provide in our own home so we moved him there permanently. This has been an excellent decision, he is cared for, his meals are prepared to his satisfaction, he has activities and entertainment and a lovely garden in which to roam. We know he is safe. The staff are friendly and responsive to our inquiries and requests and although the cost is high, the financial arrangements are fair and clearly documented.

How likely would you be to recommend Nynehead Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I like the lounge when I stay. It is warm and comfortable. The staff are kind and pay attention to my needs.

How likely would you be to recommend Eversleigh Care Centre? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

We first the manager prior to my mother's admission. She ended up being admitted as an emergency and every single member of staff has been fantastic. I cannot fault anything and I am so very grateful for the excellent care she is receiving. Fabulous location, lovely clean and friendly place to stay.

How likely would you be to recommend Feng Shui House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has been in the home for 17 months and we have been happy to have mum in the home. They are all proactive and the food is very good. There are lots of activities. More than anything we feel mum is being looked after.

How likely would you be to recommend Harnham Croft Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Rose Pickering, Customer Service Administrator at Harnham Croft Care Home responded to this review on 20 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

As you enter Nynehead Court you feel like you are entering a stately home but it still has a comfortable, homely feel about it. It is situated in lovely grounds. When I visit my mother there is always a relaxed, genuine welcome from the staff. I feel quite at home sitting in her room, as it is filled with her own furniture, or accompanying her to meals in the dining room. The management and staff are friendly, relaxed and attentive and, more important than anything else, very caring.
My mother moved into Nynehead Court about two and a half years ago when she could no longer cope at home. She participates in many of the activities and outings and attends Sunday service at All Saints church which is in the grounds of Nynehead Court.
She tells me, "If you do need to live in a residential care home, this is the best one to be in."

How likely would you be to recommend Nynehead Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sisters and I felt that our mother could not have been in a better place for her final few months. We always felt welcome and her care was excellent in every respect. Church Farm Nursing Home has a very positive approach to all the residents and I personally found it an uplifting experience on each visit.

How likely would you be to recommend Church Farm Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum was transferred to The Rowans in Coalville in May 2016 from another home which closed. From the day my mother moved in, the staff were brilliant. From the manager down, they all welcomed my mum and did their best to make her feel welcome and at home.
My mum aged 96, wasn't easy to care for, refusing all attempts to get her to integrate with the other residents. But respecting my mum's wishes, they cared for her within the confines of her room which was comfortable and always clean.
My mum's health deteriorated during the following months, sadly passing away on the 3rd January 2017. During this time mum received continual care, someone being present with her almost continually. I can not thank them or praise them enough. I live 25 miles from the home, but they kept me constantly updated on mums condition. When mum passed away, I received sensitive comforting from the staff. I know they did all they could to ensure my mums comfort during her time there. Thank you.

How likely would you be to recommend The Rowans Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The addition of an intercom system would lessen stress on staff and ensure shorter work for e.g. notification by public. During my stay, the lift was out of order and two staff away. A major complaint - bottom sheet on comfortable bed too small resulting in wakeful nights sleep and lying on waterproof cover.

How likely would you be to recommend East Dean Grange Care Home? Neither Unlikely or Likely

Care / Support: Good

Staff: Satisfactory

Management: Satisfactory

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Satisfactory

Treated with Dignity: Good

Rose Pickering, Customer Service Administrator at East Dean Grange Care Home responded to this review on 20 Jan 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Montana Care home is where caring really means caring, we are blessed to have a chapel, and I attend mass every day. Nothing is too much trouble for the nuns and the staff. The rooms are comfortable, and we are treated with dignity and respect. Meals are excellent. We feel safe and secure. The activities are very good. I would definitely recommend Montana Care Home if you want the best for your loved ones.

How likely would you be to recommend Montana Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A wonderful care home. Every member of staff showed first class care and kindness made a very difficult time for our family much easier, as we knew my husband was receiving the best care possible until the day he died. A special mention to the carer who he had a special bond with. Many many thanks to them all.

How likely would you be to recommend Guide Lane Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has been a resident since September 2016. She has found it difficult especially due to the circumstances of her going in. She has been awkward but is gradually settling. The staff have been really great with her and she is starting to laugh and take part in things. Her room is lovely, really cosy. The whole place is really comfortable. Home from home! The staff have been lovely with me as my daughter died very suddenly just before mum went in, leaving two young children who I help with now. I can't praise the home enough and have already recommended it.

How likely would you be to recommend Cressingham House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

From the first moment, we were shown around the home, right up to when my mother-in-law was introduced to the staff, we found it all very friendly and helpful. Their ongoing activities have improved her health amazingly since she joined the home.

How likely would you be to recommend Stone House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has been a resident for six months he is looked after so well. The staff are very friendly and though it is sad he can't live with me at home I am happy for him to be here.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

It is obvious that the owners have put their hearts and souls into making Ivy Lodge as attractively appointed as possible to resemble "home from home". It is spotless and free from odours and equally important is the quality fo the carers who appear to really care for the residents who also enjoy excellent meals, activities, outings and if wanted shopping trips. Visitors are warmly welcomed at any time. A recent health crisis was handled with calm efficiency. I heartedly recommend Ivy Lodge.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I think the care home has improved the last 9 months as all carers now, especially since the latest manager has taken over, are more on the ball and everything is more organised.

How likely would you be to recommend Appleton Manor Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Poor

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My husband and I feel so lucky there was a vacancy at the time our cousin needed it. She has settled well and is happy the staff are very friendly.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother had Alzheimer's and went into Clarendon Court Care Home for two weeks respite. She loved it and never left (4 years ago). She was instantly calm and very happy. As her condition deteriorated, her care plan changed and the carers were wonderful. All her needs were met and she enjoyed the food and activities. On the 3/1/17, she got up, had her breakfast, and had her hair done when a carer noted she was pale. The nursing sister walked her to her bed. She lay down and passed away - a peaceful end. All staff have been wonderful since.

How likely would you be to recommend Clarendon Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent