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My mother spent the last 7 months of her life in this home (she died in February). She entered the home an anxious, distressed 95 year old woman but she settled in immediately. She was never alone, joined in all the many and varied activities. She went on every shopping trip and took part in everything that was on offer. My mother ate well, always had beautifully painted and manicured nails and had her hair done regularly. I loved visiting her, everyone was so kind and cheerful and most of all it was fun. I was so happy for her.

How likely would you be to recommend Tunbridge Wells Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Satisfied with the running of the home. Abilities and care side very happy with. Would like a redecoration of my room.

How likely would you be to recommend Heathcote? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mum has been living at The Rookery for 4 months and my sister and I are delighted with the care she receives. The carers treat the residents with respect and dignity but also with genuine affection. Care is taken to dress the residents carefully in clothes that are clean and well matched with jewellery, if that is required. Carers speak kindly to residents, explaining things that residents find difficult to understand. Carers join in activities and encourage residents to sing, dance etc whatever the activity demands. I would wholeheartedly recommend The Rookery to anyone looking for somewhere to care for their relative - it gives peace of mind.

How likely would you be to recommend The Rookery Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

I think that this care home is satisfactory. I feel that the care given to me is adequate.

How likely would you be to recommend County Homes Care Home? Likely

Care / Support: Good

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I am happy here at the home. I have a nice room with my own bric-a-brac and photographs. I enjoy the meals and receive anything I want, I have made friends and we all meet up and sit together.
I enjoy the activities, they do bingo and organise exercises with a parachute. I particularly like the musical shows and parties, sometimes they take myself and my friend out for coffee at the local tea rooms.

How likely would you be to recommend The Gables Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

My mother spent the last 7 months of her life in this home (she died in February). She entered the home an anxious, distressed 95 year old woman but she settled in immediately. She was never alone, joined in all the many and varied activities. She went on every shopping trip and took part in everything that was on offer. My mother ate well, always had beautifully painted and manicured nails and had her hair done regularly. I loved visiting her, everyone was so kind and cheerful and most of all it was fun. I was so happy for her.

How likely would you be to recommend Tunbridge Wells Care Centre? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been a resident here for quite a few months now. I have a nice room overlooking the park which is kept clean and tidy. I have a good appetite and enjoy all the food, particularly the bacon sandwiches at breakfast. The staff are friendly and treat me with dignity. I enjoy the activities, church service, exercise class, having my hair done and the entertainers.

How likely would you be to recommend The Gables Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Nan complains less since she moved to this place which is good, it's warm and friendly.

How likely would you be to recommend The Cottage? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My relative went into the above care home in May 2015. I have experienced no problems with the care from the staff employed in this care home. I am really happy with this establishment and their commitment to the residents. It is always difficult to make a care decision for a relative but I feel my choice of home has made this change a lifestyle for my mother more easier to take.

How likely would you be to recommend Woodhurst Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

My mum has been living at The Rookery for 4 months and my sister and I are delighted with the care she receives. The carers treat the residents with respect and dignity but also with genuine affection. Care is taken to dress the residents carefully in clothes that are clean and well matched with jewellery, if that is required. Carers speak kindly to residents, explaining things that residents find difficult to understand. Carers join in activities and encourage residents to sing, dance etc whatever the activity demands. I would wholeheartedly recommend The Rookery to anyone looking for somewhere to care for their relative - it gives peace of mind.

How likely would you be to recommend The Rookery Care Home? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

It was a very difficult decision to move mum into care when her dementia became severe. We now know it was the right decision and we should have made it earlier. I was dreading going through the front door for the first time but my first impression was laughter. It is a happy place.
Mum has not looked so well groomed and well fed for a long time. Obviously as it's an old building there are some constraints but buildings don't look after mum - it's the wonderful staff and ethos that do the caring. As far as we can tell, mum seems happy.

How likely would you be to recommend Sedlescombe Park? Extremely Likely

Care / Support: Excellent

I am happy here at the home. I have a nice room with my own bric-a-brac and photographs. I enjoy the meals and receive anything I want, I have made friends and we all meet up and sit together.
I enjoy the activities, they do bingo and organise exercises with a parachute. I particularly like the musical shows and parties, sometimes they take myself and my friend out for coffee at the local tea rooms.

How likely would you be to recommend The Gables Care Home? Extremely Likely

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

As soon as I walked through the front door I was greeted with a smile, everyone I have met has been lovely and had the biggest, warmest smiles. It seems everyone here is just as happy as my aunt. Thankfully it has been sunny today so we made the most of the beautiful gardens. Always a pleasure. Thank you, keep up the good work.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

It was a very difficult decision to move mum into care when her dementia became severe. We now know it was the right decision and we should have made it earlier. I was dreading going through the front door for the first time but my first impression was laughter. It is a happy place.
Mum has not looked so well groomed and well fed for a long time. Obviously as it's an old building there are some constraints but buildings don't look after mum - it's the wonderful staff and ethos that do the caring. As far as we can tell, mum seems happy.

How likely would you be to recommend Sedlescombe Park? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

I feel that the place that I live in is very nice. I am extremely happy living here. I feel that the care that I receive is very good.

How likely would you be to recommend County Homes Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

When visiting staff are always friendly and welcoming. Any queries on any subject are dealt with in a friendly and efficient manner. My husband has settled in really well which is down to comfortable surroundings and staff treatment. The home is kept clean and tidy with the residents requirements being paramount.
The food is well prepared and good, usually a choice is offered for all meals. All are served individually in the bright dining room or in residents rooms, assistance is given if needed. I eat with my husband on Sundays and can honestly say I enjoy it every time.

How likely would you be to recommend Southfield House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

My relative went into the above care home in May 2015. I have experienced no problems with the care from the staff employed in this care home. I am really happy with this establishment and their commitment to the residents. It is always difficult to make a care decision for a relative but I feel my choice of home has made this change a lifestyle for my mother more easier to take.

How likely would you be to recommend Woodhurst Care Centre? Extremely Likely

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I have an electric scooter which enables me to use the home and the grounds. I enjoy the residents company and staff. In the main I enjoy everything. no complaints I am the age of 98 and have good health but my legs let me down. I say keep breathing in and out and soldier on to the end of the road. Many memories.

How likely would you be to recommend New Park House? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

I have been a resident here for quite a few months now. I have a nice room overlooking the park which is kept clean and tidy. I have a good appetite and enjoy all the food, particularly the bacon sandwiches at breakfast. The staff are friendly and treat me with dignity. I enjoy the activities, church service, exercise class, having my hair done and the entertainers.

How likely would you be to recommend The Gables Care Home? Extremely Likely

Overall Standard: Good

Treated with Dignity: Good

So happy with aunties care that we brought our mam here as well before she passed away, lovely facilities (shop,cafe) staff very friendly and helpful.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Was recommended by care workers.

How likely would you be to recommend Heathcote? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

We are completely happy with mum's care while she has been at the home. Staff and facilities are both great. My mother is at the healthiest, both physically and mentally that she has been in recent years. We would highly recommend this home. The staff are friendly and professional, under very difficult circumstances.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Always friendly staff and welcoming in every way.

How likely would you be to recommend Park House? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been in the home for 18 years so I do feel at home, I have a nice room overlooking the Park. I have everything I need. I have a lovely bath every week and a shower when hot. The carers are all kind to me and of course my friends too.
I like the comfort of my own room, but I do go to the dining room for meals sometimes and join in the activities with the staff. I enjoy the church service, the exercise class and the musical events. I love my room with all the photos of my late husband and all my family. I do like the new manager, she comes to see me often.

How likely would you be to recommend The Gables Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

As soon as I walked through the front door I was greeted with a smile, everyone I have met has been lovely and had the biggest, warmest smiles. It seems everyone here is just as happy as my aunt. Thankfully it has been sunny today so we made the most of the beautiful gardens. Always a pleasure. Thank you, keep up the good work.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have an electric scooter which enables me to use the home and the grounds. I enjoy the residents company and staff. In the main I enjoy everything. no complaints I am the age of 98 and have good health but my legs let me down. I say keep breathing in and out and soldier on to the end of the road. Many memories.

How likely would you be to recommend New Park House? Likely

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

When visiting staff are always friendly and welcoming. Any queries on any subject are dealt with in a friendly and efficient manner. My husband has settled in really well which is down to comfortable surroundings and staff treatment. The home is kept clean and tidy with the residents requirements being paramount.
The food is well prepared and good, usually a choice is offered for all meals. All are served individually in the bright dining room or in residents rooms, assistance is given if needed. I eat with my husband on Sundays and can honestly say I enjoy it every time.

How likely would you be to recommend Southfield House? Extremely Likely

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are all very friendly and caring. They all seem to know each patient, even reception staff obviously know who you are when visiting. There is always a very welcoming atmosphere from when you enter reception until you leave.

How likely would you be to recommend Avalon Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

It was a very difficult decision to move mum into care when her dementia became severe. We now know it was the right decision and we should have made it earlier. I was dreading going through the front door for the first time but my first impression was laughter. It is a happy place.
Mum has not looked so well groomed and well fed for a long time. Obviously as it's an old building there are some constraints but buildings don't look after mum - it's the wonderful staff and ethos that do the caring. As far as we can tell, mum seems happy.

How likely would you be to recommend Sedlescombe Park? Extremely Likely

Treated with Dignity: Excellent

All the staff are very kind, caring and friendly towards my mother. Recently, two carers visited my mother who had to be taken to hospital on their day off in their own time, which was very kind of them. All staff members are genuinely concerned about the well-being of my mother.

How likely would you be to recommend Hillcroft House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I have been in the home for 18 years so I do feel at home, I have a nice room overlooking the Park. I have everything I need. I have a lovely bath every week and a shower when hot. The carers are all kind to me and of course my friends too.
I like the comfort of my own room, but I do go to the dining room for meals sometimes and join in the activities with the staff. I enjoy the church service, the exercise class and the musical events. I love my room with all the photos of my late husband and all my family. I do like the new manager, she comes to see me often.

How likely would you be to recommend The Gables Care Home? Likely

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I haven't been here very long but The Cedars is very good. The staff are charming, everybody is loveable. They make me feel comfortable. I can't fault the food, it is very good and the management always come and speak to you.

How likely would you be to recommend The Cedars? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

We are completely happy with mum's care while she has been at the home. Staff and facilities are both great. My mother is at the healthiest, both physically and mentally that she has been in recent years. We would highly recommend this home. The staff are friendly and professional, under very difficult circumstances.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

1. Very professional staff.
2. Extremely caring staff.
3. My mother feels very at ease with Avalon Court.
4. Staff go out of their way to help family.
5. The building is very well maintained and clean.

How likely would you be to recommend Avalon Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are all very friendly and caring. They all seem to know each patient, even reception staff obviously know who you are when visiting. There is always a very welcoming atmosphere from when you enter reception until you leave.

How likely would you be to recommend Avalon Court Care Home? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I haven't been here very long but The Cedars is very good. The staff are charming, everybody is loveable. They make me feel comfortable. I can't fault the food, it is very good and the management always come and speak to you.

How likely would you be to recommend The Cedars? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Excellent from the first time I stepped through the door.

How likely would you be to recommend Holywell Dene Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Although my mum wasn't at Inglewood for long, the time she had there was lovely. Mum was made to feel special and her needs catered for. Even in her final hours the staff looked after Mum and the family that were there with her.

How likely would you be to recommend Inglewood? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Mother has been in Sandiacre Court since November 2015. The premises are always clean and well maintained. The help, care and support that my mother is given is without fault. All staff from management, reception, maintenance, nursing, carers and domestic staff are helpful, courteous and attentive both to my mothers needs and those of her family. My mothers dietary needs (diabetic) are well cared for and her medication is carefully delivered and monitored. The home has cheerful family feel to it and does not have the unpleasant attitudes (and smells) which can be associated with many homes. I would highly recommended Sandiacre Court.

How likely would you be to recommend Sandiacre Court Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent