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I would just like to thank all staff at Gainsborough House. My mum has only just become a resident but everyone has made her feel so welcome and everyone is so caring and helpful, nothing is to much trouble. To be honest I was dreading my mum going into care as her dementia can make her very tearful. But she has taken to it so well and all my concerns have gone, I know she is in the right place. The centre is more like a plush hotel than a care home.

How likely would you be to recommend Gainsborough House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The Ashton Care Home provides the environment that is required for my mothers complex nursing care requirements. It has a relaxing atmosphere and the staff are always helpful and willing to discuss an aspect of the care being provided. The room (with ensuite wet room) corridors and communal areas are all welcoming, light, bright and airy. Having viewed several care and nursing homes during my mothers changing requirements, I have no regrets whatsoever in choosing The Ashton which gives real peace of mind that my mother is safe, comfortable and being treated appropriately for her many needs.

How likely would you be to recommend The Ashton Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

When I viewed the home for my sister, I found it clean and everyone was so friendly and kind. It was the home I was looking for. She seems to have settled in well and I have no doubt that she'll be happy there.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sisters and I are thrilled and delighted with every aspect of mum's care. The staff make us feel this is mums home and we are welcome all the time. They are often singing which mum loves and we join in. I love that the staff always chat to everyone and there is always much laughter going on.
Mum's room is beautiful with her own creatures on the windows. She enjoys a bubble bath and getting her hair done. The food is lovely and mum is asked what she would like. Betsy Clara House Maidstone feels like an extension of our own family and together we are caring for mum. Thank you so much.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased that respite care could be provided at relatively short notice over the Xmas period. Staff were all friendly and responsive to mums dementia care needs, good menu variety and wine with lunch seemed popular.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My mum has been at Mountbatten Lodge for 8 years. We are very happy with her care and she is well loved by the staff.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Wonderful service, care and all needs. Adhered to, including physiotherapy. Nothing, any trouble to manager or staff. Food superb and all adds to the well-being and care. Requirements via doctor, planned and organised well, entertainment plus activities. A very well run care home.

How likely would you be to recommend Ty Llandaff Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A friendly loving home.

How likely would you be to recommend Chalcraft Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good, excellent. Came for respite liked it so much I stayed. Greeted with open arms.

How likely would you be to recommend Avon Reach? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My experience in Uplands was very good and the staff were nice to me they couldn't do enough for me.

How likely would you be to recommend Uplands? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Lawton Manor Nursing home was my mother's final home where she spent her final weeks of life before passing peacefully in her comfortable room there on 31/12/16. She moved into the home due to suffering from Motor Neurone as my three sisters and I were not longer able to meet her needs, which were challenging daily.
The staff were caring, compassionate and supportive making her feel valued and dignified. In those few short weeks, we also felt very 'at home' and thankful for the care mum received with love and compassion.

How likely would you be to recommend Lawton Manor Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My father entered Leonard Lodge in September 2016. He was 90 years old and suffering from dementia and totally dependent on 24/7 nursing care. From the outset, great thought and sensitivity to his needs were demonstrated with staff adjusting the care they provided to ensure he was always given the right help at the right time. Also, my family who visited Leonard Lodge were warmly welcomed with time always made to discuss any concerns that arose. I can't speak highly enough of the team. Thank you.

How likely would you be to recommend Barchester Leonard Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum could not be in better hands mum is looked after very well. Mum has settled in now and gets on with all the staff. Mum would recommend the food at it is very good. Mum joins in with the activities likes her nails and hair done.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent service, wonderful food and the care provided was really outstanding. Would not hesitate to recommend to anyone.

How likely would you be to recommend Avon Cliff? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Overall the care my mum received is excellent. The manager keeps me informed of changes to mums needs/care. When able to express herself mum loved being in the home.
The staff are loving and kind. Mum has had a difficult time for the last few months with mental and medical problems advancing. The excellent care and dedication of staff have resulted in massive improvements in mums physical problems. She remains content and comfortable. Staff show respect and care for the most part especially senior carers/staff

How likely would you be to recommend St Elmo Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

I had recently joined the care home and 4 days later, I had an accident when dressing. I used the emergency call system to call assistance. Two care wardens raced down the corridor and then called medical help and arranged for an ambulance to take me to A & E as I dislocated my hip. They also met my two visitors who were on their way to see me later in the day. Boxing Day food was good. Activities are well organised. Medical matters are appropriately dealt with.
Highly recommended.

How likely would you be to recommend Barchester Woodland View Care Home? Extremely Likely

Care / Support: Satisfactory

Staff: Good

Management: Satisfactory

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Very kind and approachable staff, always welcoming when we arrive. The registered nurses are always keen to give me an update of my mother's condition and care needs and act on any issues which may arise.

How likely would you be to recommend St Margaret's Nursing Home? Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I really enjoy coming to visit my mum. Staff are always friendly and helpful.
The home is always spotlessly clean and decorated to a high standard.

How likely would you be to recommend Overdene House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a resident at Stone House for a few months. She has settled in extremely well and I feel that I can now write some informative feedback.

From day 1 the staff at Stone House wanted to know as much about my mother as possible. We felt very listened to and knew that they were getting to know my mother very quickly.
She gets thorough daily care and excellent mental stimulation, crucial for her wellbeing.
The staff are very attentive, gentle and patient as well as friendly and warm towards every one of their residents.
My mother can often get UTIs. These have reduced in frequency due to the staff ensuring she drinks enough liquid, and any signs whatsoever are checked straight away in case it's a sign of a UTI.
Previously my mother was down and insular but she has blossomed. We have never known her laugh so much.
We can't praise everyone at Stone House enough for all of the support my mother gets in order to enable her to live a full and happy life.

How likely would you be to recommend Stone House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are always helpful, friendly and thoughtful to the residents. The care home is always very clean and tidy. The activities that are put on very good, but as always some residents will not take part (my brother for one but that is his choice), they always ask if he wants to part-take. The only thing he really enjoys is the garden which he does help with things like watering the plants.

How likely would you be to recommend Ashwood Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The Hillview Care Home environment, staff and social activities available has changed our Mams choice of where she wishes to live.
For 16 months we have cared, encouraged and supported Mam to remain in her own bungalow, as she never wanted to reside in a 'home'. Our Mam became physically unwell repeatedly during this time, spending time in hospital.
Luckily our Mam was able to access a winter bed at Hillview in December 2016.
Mam has been fortunate to be able to experience the excellent friendly caring environment where the staff have been very supportive, whilst demonstrating dignified practices. Mam feels safe, which is a very important factor to all of us.
The manager is available to discuss any issues, concerns and demonstrate a very positive holistic care approach.
The food and drink are readily available and is of an excellent standard with a varied choice available.
Family are invited to share meals with their family members.

How likely would you be to recommend Hillview Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Good

Treated with Dignity: Excellent

Rose Pickering, Customer Service Administrator at Hillview Care Home responded to this review on 20 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My auntie had a very sudden onset of vascular dementia and had been very independent prior to her admission to Park Lane, even driving.
I was worried that her transition from such an independent life would be difficult and as I live in London I was super nervous.

I needn't of worried, the care, cleanliness, friendliness of the home is excellent and I feel 100% at ease that she is in the best place possible! She seems very settled and happy. I just hope when I am old I find somewhere as nice.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jayne O'Sullivan, Home Manager at Park Lane Residential Home responded to this review on 20 Jan 2017:

Thank you so much Charlotte for your review, it boost's the staff moral so much to receive such positive comments.

We first found Nynehead Court because after researching more than 20 care homes, it was the only one willing or able to offer short term respite care when we needed it for my elderly father in law. After a month's stay, we realised that Nynehead offered a much better living arrangement for him than we could provide in our own home so we moved him there permanently. This has been an excellent decision, he is cared for, his meals are prepared to his satisfaction, he has activities and entertainment and a lovely garden in which to roam. We know he is safe. The staff are friendly and responsive to our inquiries and requests and although the cost is high, the financial arrangements are fair and clearly documented.

How likely would you be to recommend Nynehead Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I like the lounge when I stay. It is warm and comfortable. The staff are kind and pay attention to my needs.

How likely would you be to recommend Eversleigh Care Centre? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

We first the manager prior to my mother's admission. She ended up being admitted as an emergency and every single member of staff has been fantastic. I cannot fault anything and I am so very grateful for the excellent care she is receiving. Fabulous location, lovely clean and friendly place to stay.

How likely would you be to recommend Feng Shui House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent