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Latest Reviews Posted

I was admitted to Carleen nursing home for a short stay following a fall at home fracturing her hip, resulting a hospital admission. The purpose of my stay was at Carleen just to build confidence and improve my mobility. This I did with the excellent support of the staff. I can recommend.

How likely would you be to recommend Carleen? Extremely LIKELY

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Satisfactory

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Mam is so happy here she is always clean and smartly dressed her room is always clean too. The staff are all friendly and caring.

How likely would you be to recommend Wansbeck Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My brother and sister-in-law both live here. The care has always been excellent not only to them but also to me. Friendly family feel.

How likely would you be to recommend Tunbridge Wells Care Centre? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

They are all kind, caring and considerate who work there. The home is very clean and you always see someone tidying and working very hard. I have lived here for a very long time and I'm happy here. My bedroom has been personalised to my liking, decorated with cats that remind me of my own cat Tinkerbell. The staff are great, couldn't fault them.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

During every visit we have been impressed with the calm atmosphere, even when difficult incidents arise. All staff are welcoming and supportive. My aunt was helped to adjust to her new surroundings and is very settled at Tunbridge Wells Care Centre, despite being awkward on occasions.

How likely would you be to recommend Tunbridge Wells Care Centre? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This home is excellent in every way. Management and all the staff are brilliant and very caring, trained and very helpful. Nothing is ever a problem when asked and very efficient. Cleaning, food, laundry etc. are brilliant. This home is a five star hotel with excellent caring.

How likely would you be to recommend Sandiacre Court Care Centre? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

I was and am extremely impressed with The Laurels staff and service are truly wonderful and my wife is looked after in a fantastic way.

How likely would you be to recommend The Laurels Nursing Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This is the first time I have been and it's lovely, it's been a nice break. I would like to come back, everything is nice and clean. The girls and staff are all very helpful and nice, you have all been marvellous, smashing. Lots to do, always something going on around me. I didn't realise how nice it would be. I will definitely be back.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Staff always helpful, nothings a problem for them. Always walking about with a smile on their face.

How likely would you be to recommend Yohden Hall Care Complex? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Very homely bedrooms and very friendly whenever we walk in. Extremely happy that our nan is in a lovely place :)

How likely would you be to recommend Doneraile Residential Care Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

The carers look after my wife very well. I have no complaints. All the staff make sure my wife is very comfortable every day.

How likely would you be to recommend Howdon Care Centre? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everything about Dale Lodge is very satisfactory and i have no complaints whatsoever.

How likely would you be to recommend Dale Lodge? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Burcot Grange is the perfect care home , it has exceptional well maintained garden which the residents can enjoy and the home itself is large and spacious. Nothing is too much trouble for the staff. They are very professional and very helpful! They will always go the extra mile to help the residents and keep them happy. I wish I could live there myself!

How likely would you be to recommend Burcot Grange? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Although we have not had a review yet, and dad has been unsettled the staff and management have been so kind, caring and reassuring to us as a family during this difficult time. The care staff keep us updated all the time either over the telephone or face to face when we visit. We feel dad is getting great care here.

How likely would you be to recommend Home Meadow? Extremely LIKELY

Care / Support: Excellent

I was unhappy at first because I wanted to stay another week, but I am going home this morning and I do feel better and safe now. I can't thank you all enough.

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

I have lived here for a number of years, my family can visit whenever they like, there are no visiting hours. I love music, there is always music playing filling the corridors with happy memories. I don't like to be alone and the staff here ensure there is always something going on for me to join in with. I love it here and would recommend anyone to come in and join our fun!

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

They are all kind, caring and considerate who work there. The home is very clean and you always see someone tidying and working very hard. I have lived here for a very long time and I'm happy here. My bedroom has been personalised to my liking, decorated with cats that remind me of my own cat Tinkerbell. The staff are great, couldn't fault them.

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum arrived at Brinnington Hall on the 22nd December, from her temporary care home. The family being myself, my husband and my brother had visited previous to her arriving. We could not fault it, we were made to feel very comfortable, given a bit of a tour and plenty of advice about the home. We loved everything about it, was modern, very spacious, friendly, clean, lovely rooms with en-suite, we were made to feel very welcome. We instantly new it was the right decision to make this home a permanent place of residence for our mum which the whole family are very happy about. We would not hesitate to recommend Brinnington Hall as a good choice.

How likely would you be to recommend Brinnington Hall? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

This is the first time I have been and it's lovely, it's been a nice break. I would like to come back, everything is nice and clean. The girls and staff are all very helpful and nice, you have all been marvellous, smashing. Lots to do, always something going on around me. I didn't realise how nice it would be. I will definitely be back.

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother, who had been a resident for 4 1/4 years (2 1/4 bedridden) began deteriorating. As her daughter I spent eight days and two nights at her bedside. The gentleness and caring by all the staff during this time, towards my mother and other residents became apparent throughout all the time I was there. Sadly my mother passed away, but I know the staff had all helped to make my mother feel secure and safe during her life there.

How likely would you be to recommend Hulcott Care Home with Nursing? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

This home is excellent in every way. Management and all the staff are brilliant and very caring, trained and very helpful. Nothing is ever a problem when asked and very efficient. Cleaning, food, laundry etc. are brilliant. This home is a five star hotel with excellent caring.

How likely would you be to recommend Sandiacre Court Care Centre? Extremely LIKELY

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum is very happy living at Lumb Valley, staff go above and beyond to ensure she is well cared for, they treat her like family. I am very happy with the service provided, and I wouldn't want mum to be anywhere else.

How likely would you be to recommend Lumb Valley Care Home? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Mam is so happy here she is always clean and smartly dressed her room is always clean too. The staff are all friendly and caring.

How likely would you be to recommend Wansbeck Care Home? Extremely LIKELY

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mother was in Rosemary Lodge for over 4 years when she had to move to nursing care. The staff were excellent and could not have done enough for her. Visitors were also made to feel very welcome. Always private areas to talk to a loved one.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Everything about Dale Lodge is very satisfactory and i have no complaints whatsoever.

How likely would you be to recommend Dale Lodge? Extremely LIKELY

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I had been looking after myself for a number of years without any problems but all of a sudden without any warning I was diagnosed with a heart problem which meant I could no longer look after myself. I decided to move to Pembroke Care, with the help of my son's who are both over sea's. Since I have been here, I have been very well looked after. I have a lovely flat. which is very comfortable and has everything I need. The staff are very helpful and friendly. I feel safe since moving here.

How likely would you be to recommend Pembroke Care? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

My mum arrived at Brinnington Hall on the 22nd December, from her temporary care home. The family being myself, my husband and my brother had visited previous to her arriving. We could not fault it, we were made to feel very comfortable, given a bit of a tour and plenty of advice about the home. We loved everything about it, was modern, very spacious, friendly, clean, lovely rooms with en-suite, we were made to feel very welcome. We instantly new it was the right decision to make this home a permanent place of residence for our mum which the whole family are very happy about. We would not hesitate to recommend Brinnington Hall as a good choice.

How likely would you be to recommend Brinnington Hall? Extremely LIKELY

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was in Rosemary Lodge for over 4 years when she had to move to nursing care. The staff were excellent and could not have done enough for her. Visitors were also made to feel very welcome. Always private areas to talk to a loved one.

Overall Standard: Good

Treated with Dignity: Excellent

My mother, who had been a resident for 4 1/4 years (2 1/4 bedridden) began deteriorating. As her daughter I spent eight days and two nights at her bedside. The gentleness and caring by all the staff during this time, towards my mother and other residents became apparent throughout all the time I was there. Sadly my mother passed away, but I know the staff had all helped to make my mother feel secure and safe during her life there.

How likely would you be to recommend Hulcott Care Home with Nursing? Extremely LIKELY

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum is very happy living at Lumb Valley, staff go above and beyond to ensure she is well cared for, they treat her like family. I am very happy with the service provided, and I wouldn't want mum to be anywhere else.

How likely would you be to recommend Lumb Valley Care Home? Extremely LIKELY

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I had been looking after myself for a number of years without any problems but all of a sudden without any warning I was diagnosed with a heart problem which meant I could no longer look after myself. I decided to move to Pembroke Care, with the help of my son's who are both over sea's. Since I have been here, I have been very well looked after. I have a lovely flat. which is very comfortable and has everything I need. The staff are very helpful and friendly. I feel safe since moving here.

How likely would you be to recommend Pembroke Care? Extremely LIKELY

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very homely bedrooms and very friendly whenever we walk in. Extremely happy that our nan is in a lovely place :)

How likely would you be to recommend Doneraile Residential Care Home? Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has settled really well. Very happy with everything.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My stay at Bentley House has been highly beneficial. I have had two weeks to convalesce following major surgery, and now feel ready to go home.. well almost! my only complaint is that on three occasions I was woken by night staff asking if I was alright! Otherwise, all staff have showed consideration and kindness, always willing to help. They are obviously happy in their work and have received excellent training.

How likely would you be to recommend Signature Bentley House? Extremely LIKELY

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Excellent

I have lived here for a number of years, my family can visit whenever they like, there are no visiting hours. I love music, there is always music playing filling the corridors with happy memories. I don't like to be alone and the staff here ensure there is always something going on for me to join in with. I love it here and would recommend anyone to come in and join our fun!

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would recommend this home after having contacts over the last few years with respite for mum. Mum and dad both came into Euxton Park in May 2015. The care and support we received over this time was second to none and I also received support at what was a difficult time. Mum remains in Euxton Park and I am more than satisfied with her care. I only have to mention something and it is done.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Excellent

Cleanliness: Excellent

My stay at Bentley House has been highly beneficial. I have had two weeks to convalesce following major surgery, and now feel ready to go home.. well almost! my only complaint is that on three occasions I was woken by night staff asking if I was alright! Otherwise, all staff have showed consideration and kindness, always willing to help. They are obviously happy in their work and have received excellent training.

How likely would you be to recommend Signature Bentley House? Extremely LIKELY

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I would recommend this home after having contacts over the last few years with respite for mum. Mum and dad both came into Euxton Park in May 2015. The care and support we received over this time was second to none and I also received support at what was a difficult time. Mum remains in Euxton Park and I am more than satisfied with her care. I only have to mention something and it is done.

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Although we have not had a review yet, and dad has been unsettled the staff and management have been so kind, caring and reassuring to us as a family during this difficult time. The care staff keep us updated all the time either over the telephone or face to face when we visit. We feel dad is getting great care here.

How likely would you be to recommend Home Meadow? Extremely LIKELY

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mother came to stay at Brinnington Hall in December 2015, they have made my mum very welcome and happy. Myself and my family are also very happy. My mum has very early stages of dementia a bit unsteady on her legs, she can do lots of things for herself. We have found my mum has settled in nicely.

How likely would you be to recommend Brinnington Hall? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent