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My mother was placed in Brampton View Care home following brain damage due to a fall, with a poor chance of recovery at the age of 103. Although she does not always respond to me she does to the carers at Brampton View. I feel that this is due to their kindness and skill in handling their patients who are always kept clean and comfortable. But also they are kept active. The activities staff engage all patients in many activities, both physical and mental making them more responsive in their general well being.

How likely would you be to recommend Brampton View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

All staff at Woodcot Lodge have shown care, compassion, and consideration to enable my mother to experience a smooth transition from her own retirement flat to Woodcot Lodge care home. This also helped me and my wife to ensure that my mother had a stress free move, and we couldn't be happier with the help and care that is required for my mother to have a good sound quality of life. A big thank you to all the team at Woodcot Lodge.

How likely would you be to recommend Woodcot Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother and father were residents at Hastings for four years and three years respectively and the care they received was just wonderful. Every single one of the brilliant staff at Hastings gave my parents time, patience and expertise which made them (and us) feel valued and gave them a new lease of life. For ages mum and dad thought they were on an
all-inclusive package holiday. I, and my family are particularly grateful for the end of life care my parents both received. It was such a hard time for us but the support we received from all at Hastings was like having a loving family around. As long as I live I will ever able to thank them enough and I'll never forget them for the wonderful care they gave us all.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Since moving into West Cliff Hall my whole life has improved in every way! I am very happy here, the staff and facilities are wonderful. I feel safe and secure which has made my 2 sons contented and positive about my future well being!

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

After trying other care homes I settled on Brenalwood for my husband originally for respite days when it became necessary for my husband to have full time care, without hesitation I chose Brenalwood I have found the staff to be supportive, caring and friendly to both my husband and myself. It feels homely being there, with beautiful gardens and a bar. The communal room layout is good for residents to feel at home as they are not segregated, their personal space (bedroom) is of a high standard and personal belongings are welcome to make the room more like their home. There are activities available should the residents wish to join in and friends and family are always welcome and are given refreshments. When I have been visiting I have seen and tasted excellent meals, varied menu, birthdays are celebrated with a baked cake and birthday tea.

How likely would you be to recommend Brenalwood? Likely

Care / Support: Good

Staff: Excellent

Extremely well run care home. Very friendly, a home from home in the best sense of the word.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My experience with Camphill Care Home since my husband went into it is impeccable, to none. The staff are very friendly and the carers are excellent. They all make my husband's family and friends welcome and take the time to talk to us. I'm so glad my husband was admitted into it, he has settled in so well. When you know the conditions are very good it leaves me content at home. I have visited at all different times, I have no complaints at all. The food is very good and plenty of good portions. I hope they keep the good work up.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Staff are kind and supportive. If I need anything too staff will help me. Herald Lodge is a very homely place to live, all I have to do is ask and everyone will help me. I feel happy living here and the food is good. I enjoy my meals.

How likely would you be to recommend Herald Lodge? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

My mum has been in the care home since April 2016. The staff and carers have been exceptional, very polite, very helpful also interaction is very good with residents.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Mum has been cared for at Darlington Court to perfection for the past 5 years. Mum has severe dementia, is unable to stand or verbally communicate. She is very settled there, and despite being very ill recently, continues to be comfortable and well cared for.

How likely would you be to recommend Darlington Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Staff are great, helpful and obliging, give time to listen and answer any questions regardless of how busy they are with anything else. Staff are committed to going above and beyond for resident foremost and family.

How likely would you be to recommend Crofthead Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

I like it here, the home and the people are nice. I enjoy the food and the activities are very good. There is a carer I really like spending time with her have fun. All the staff are very good.

How likely would you be to recommend Herald Lodge? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Feels like home friendly staff, I enjoy my life here, family visit me whenever I want. I would highly recommend Challoner to anyone considering moving in.

How likely would you be to recommend Barchester Challoner House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

After trying other care homes I settled on Brenalwood for my husband originally for respite days when it became necessary for my husband to have full time care, without hesitation I chose Brenalwood I have found the staff to be supportive, caring and friendly to both my husband and myself. It feels homely being there, with beautiful gardens and a bar. The communal room layout is good for residents to feel at home as they are not segregated, their personal space (bedroom) is of a high standard and personal belongings are welcome to make the room more like their home. There are activities available should the residents wish to join in and friends and family are always welcome and are given refreshments. When I have been visiting I have seen and tasted excellent meals, varied menu, birthdays are celebrated with a baked cake and birthday tea.

How likely would you be to recommend Brenalwood? Likely

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

My mother and father were residents at Hastings for four years and three years respectively and the care they received was just wonderful. Every single one of the brilliant staff at Hastings gave my parents time, patience and expertise which made them (and us) feel valued and gave them a new lease of life. For ages mum and dad thought they were on an
all-inclusive package holiday. I, and my family are particularly grateful for the end of life care my parents both received. It was such a hard time for us but the support we received from all at Hastings was like having a loving family around. As long as I live I will ever able to thank them enough and I'll never forget them for the wonderful care they gave us all.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We arrived at Brenalwood to take my stepfather out to lunch and all the residents were sitting quietly. Some were being assisted to help them eat their lunch. Over all it seemed to be a calm and settled atmosphere.

How likely would you be to recommend Brenalwood? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Activities: Good

Safety / Security: Excellent

My mother was placed in Brampton View Care home following brain damage due to a fall, with a poor chance of recovery at the age of 103. Although she does not always respond to me she does to the carers at Brampton View. I feel that this is due to their kindness and skill in handling their patients who are always kept clean and comfortable. But also they are kept active. The activities staff engage all patients in many activities, both physical and mental making them more responsive in their general well being.

How likely would you be to recommend Brampton View Care Home? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Right from the beginning, when I was looking for a home for my mother, I felt comfortable and confident that my mother would receive good care. Everyone is very friendly and approachable.

How likely would you be to recommend Claremont Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Maynell House is a delightful old house with many original features and large and well maintained gardens. There are a number of rooms available to all including a pleasant dining room and a large lounge. The home is warm, welcoming and friendly. The rooms are of a good size and well appointed. The staff are a good mixture of young and older carers all of whom provide excellent care. My mother is very comfortable here and I have no hesitation in recommending the home.

How likely would you be to recommend Maynell House? Extremely Likely

Care / Support: Excellent

Good care, good food, clean and welcoming. All the staff are caring and professional. Nice grounds and garden.

How likely would you be to recommend Carleton Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

At first mum was really unhappy and sad which made me feel the same, but in a few short months the wonderful staff have won her around, she is now very happy, content and smiley. She is always clean and well turned out when we visit every week. She loves the activities which take place most days. She now feels she is at home. All the staff are so caring and nothing is too much trouble. Her room too is kept immaculate. There is always fruit around for residents to help themselves and drinks are always available. Whenever I visit there are no smells at all it is clean and tidy.

How likely would you be to recommend Charles Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My experience with Camphill Care Home since my husband went into it is impeccable, to none. The staff are very friendly and the carers are excellent. They all make my husband's family and friends welcome and take the time to talk to us. I'm so glad my husband was admitted into it, he has settled in so well. When you know the conditions are very good it leaves me content at home. I have visited at all different times, I have no complaints at all. The food is very good and plenty of good portions. I hope they keep the good work up.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum came to Hopes Green for a respite stay because my dad was admitted to hospital. He was struggling to look after her before his op and feel now it is best if she stays here. The staff have been so lovely and so welcoming, they speak nicely to all the residents. The food looks and smells delicious and my mum certainly seems to enjoy it all. She likes to stay in her room mostly and the staff are happy to bring her meals to her.

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Staff are great, helpful and obliging, give time to listen and answer any questions regardless of how busy they are with anything else. Staff are committed to going above and beyond for resident foremost and family.

How likely would you be to recommend Crofthead Care Home? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The nursing team and all the staff are excellent, very caring and patient. The residents are treated respectfully. The rooms and communal areas are very amenable and clean. It is a very professionally run care home, with excellent communication systems between shifts. The food is mostly of a good standard and mainly home made. I think for the price, butter should be used instead of margarine and the quality of the bread should be improved. Better salads and more fresh fruit salad for desert perhaps.

How likely would you be to recommend Homelands Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Cleanliness: Excellent

My mum has been in the care home since April 2016. The staff and carers have been exceptional, very polite, very helpful also interaction is very good with residents.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our son is a resident at Lester Court, in recent years he has struggled with health issues, including mental health problems. He can be very hard to motivate and difficult at times. He needs to be constantly motivated to complete everyday jobs i.e showering/cleaning etc. He needs to e found and supported with new activities that interest him. The staff at Lester Court try their best to keep him busy and find him new things to do. While doing this they are trying to make him more independent.

How likely would you be to recommend Lester Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

After trying other care homes I settled on Brenalwood for my husband originally for respite days when it became necessary for my husband to have full time care, without hesitation I chose Brenalwood I have found the staff to be supportive, caring and friendly to both my husband and myself. It feels homely being there, with beautiful gardens and a bar. The communal room layout is good for residents to feel at home as they are not segregated, their personal space (bedroom) is of a high standard and personal belongings are welcome to make the room more like their home. There are activities available should the residents wish to join in and friends and family are always welcome and are given refreshments. When I have been visiting I have seen and tasted excellent meals, varied menu, birthdays are celebrated with a baked cake and birthday tea.

How likely would you be to recommend Brenalwood? Likely

Overall Standard: Good

Treated with Dignity: Good

Since my mum came into Earls Lodge I am happy that she has settled in so well and is extremely happy. The staff are excellent in every way always on hand if any worries. They look after mum fantastically always checking if she needs anything. The home is spotlessly clean and is kept that way always. The menu is varied and suits all dietary needs. I would recommend to anyone looking for a care home I can't complain about anything.

How likely would you be to recommend Earls Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Feels like home friendly staff, I enjoy my life here, family visit me whenever I want. I would highly recommend Challoner to anyone considering moving in.

How likely would you be to recommend Barchester Challoner House Care Home? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My friend has only been in this nursing home for about 10 days. I have visited twice in this time and each time every nurse I have come into contact with have been so pleasant and helpful and my friend has said the same. They can't do enough for her all the time. A big thank you.

How likely would you be to recommend Cranham Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 24 May 2016:

Thank you for your kind words Joan. We are very pleased that your friend is happy at Cranham Court.

Maynell House is a delightful old house with many original features and large and well maintained gardens. There are a number of rooms available to all including a pleasant dining room and a large lounge. The home is warm, welcoming and friendly. The rooms are of a good size and well appointed. The staff are a good mixture of young and older carers all of whom provide excellent care. My mother is very comfortable here and I have no hesitation in recommending the home.

How likely would you be to recommend Maynell House? Extremely Likely

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

At first mum was really unhappy and sad which made me feel the same, but in a few short months the wonderful staff have won her around, she is now very happy, content and smiley. She is always clean and well turned out when we visit every week. She loves the activities which take place most days. She now feels she is at home. All the staff are so caring and nothing is too much trouble. Her room too is kept immaculate. There is always fruit around for residents to help themselves and drinks are always available. Whenever I visit there are no smells at all it is clean and tidy.

How likely would you be to recommend Charles Lodge? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our son is a resident at Lester Court, in recent years he has struggled with health issues, including mental health problems. He can be very hard to motivate and difficult at times. He needs to be constantly motivated to complete everyday jobs i.e showering/cleaning etc. He needs to e found and supported with new activities that interest him. The staff at Lester Court try their best to keep him busy and find him new things to do. While doing this they are trying to make him more independent.

How likely would you be to recommend Lester Court? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The nursing team and all the staff are excellent, very caring and patient. The residents are treated respectfully. The rooms and communal areas are very amenable and clean. It is a very professionally run care home, with excellent communication systems between shifts. The food is mostly of a good standard and mainly home made. I think for the price, butter should be used instead of margarine and the quality of the bread should be improved. Better salads and more fresh fruit salad for desert perhaps.

How likely would you be to recommend Homelands Nursing Home? Extremely Likely

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Since my mum came into Earls Lodge I am happy that she has settled in so well and is extremely happy. The staff are excellent in every way always on hand if any worries. They look after mum fantastically always checking if she needs anything. The home is spotlessly clean and is kept that way always. The menu is varied and suits all dietary needs. I would recommend to anyone looking for a care home I can't complain about anything.

How likely would you be to recommend Earls Lodge Care Home? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We arrived at Brenalwood to take my stepfather out to lunch and all the residents were sitting quietly. Some were being assisted to help them eat their lunch. Over all it seemed to be a calm and settled atmosphere.

How likely would you be to recommend Brenalwood? Likely

Overall Standard: Good

Treated with Dignity: Excellent

I like the people who look after me. I enjoy the food and the options given. I can change my bedroom when I want to. I compare Le Moors to a hotel with 12 stars.

How likely would you be to recommend Le Moors? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

My friend has only been in this nursing home for about 10 days. I have visited twice in this time and each time every nurse I have come into contact with have been so pleasant and helpful and my friend has said the same. They can't do enough for her all the time. A big thank you.

How likely would you be to recommend Cranham Court? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 24 May 2016:

Thank you for your kind words Joan. We are very pleased that your friend is happy at Cranham Court.

My mum came to Hopes Green for a respite stay because my dad was admitted to hospital. He was struggling to look after her before his op and feel now it is best if she stays here. The staff have been so lovely and so welcoming, they speak nicely to all the residents. The food looks and smells delicious and my mum certainly seems to enjoy it all. She likes to stay in her room mostly and the staff are happy to bring her meals to her.

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I spent nine nights at the home, this was my second visit. As I have a heart condition, my daughter decided that when she was abroad on holiday, that I would be safer living with others rather than being alone. I am very impressed with Cranmer House and it deserves it's widely held good reputation. The medical care is good, staff are cheerful and friendly. The cuisine is excellent with plenty of choice. The house is light, airy and well furnished with five pleasant lounges. It compares to a well known home. It would be very sad to lose it.

How likely would you be to recommend Cranmer House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Cranmer House responded to this review on 24 May 2016:

Thank you for your kind words about Cranmer House and the care you have received.