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Our son is staying at Westfield House in Dereham due to mental health and autism. Our social worker found this fantastic care home where all staff are specialist trained in autism. The manager and staff make sure my son's well-being is spot-on and they make him feel happy and content. As parents we are always made to feel welcome and are kept up to date with the care plan. Our son is kept safe and gets on well with the staff. We can see improvement already after only a month. Well done Black Swan staff!

How likely would you be to recommend Westfield House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Lovely homely atmosphere, with very caring and friendly staff. There is a beautiful garden for residents to walk around or just to sit and enjoy. Meals very good and varied. Some days they are offered a cooked breakfast, other days continental, dinner is served midday and consists of three courses. Tea there is a choice and residents can chose to have sandwiches if they wish.
There are activities most days, these are varied to suit individual residents, there are musical afternoons, an annual family barbecue, and we have just had a traditional fetewith music, which was also open to the public. This was a big success. My mother has been here three years and is very happy and considers all the staff as her family.

How likely would you be to recommend Woodbridge Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Generally Woodbury House is run very well. The food could be improved, however I do enjoy some meals. The carers are excellent! The activities staff are wonderful and work very hard to provide us with daily activities. My bedroom is good in size and we are having a refurb in the coming weeks and I am looking forward to a newly decorated room. Overall Woodbury is a lovely place to live. I enjoy going in the garden most and looking out at the beautiful views of surrounding woodland and fields.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

My mother has been at this home for 3 years. Initially the hospital transferred her as a terminally ill patient, only expected to survive 2 days. Here we are 3 years later, and my mother has just passed away. I totally believe that the excellent nursing, and once she started to improve, the continued care and nursing she had, made her last 3 years fantastic. Days at the seaside, lunches out and exercises most days, made for continued interest and fun. Very caring home and very loving at the time of her passing.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Archview, I saw many care homes before coming to a decision that this home is the very best. Lovely staff, well cared for residents, my father is very happy here. Lovely environment for the elderly people. More stimulus than most places. Excellent management team. Thank you.

How likely would you be to recommend Barchester Archview Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The staff are excellent, giving the home a real family feel, treating each resident with care and warmth. The home is clean, fresh, lovely outdoor space and the rooms are bright and airy. The food is excellent.

How likely would you be to recommend Windmill House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Pleasant and caring home. Happy atmosphere. Nothing is too much trouble. Management easy to approach and understanding as to my concerns regarding my husband and his past treatment. I am pleased to say that since his admission to Beech House, his condition has improved and he has all the care and treatment he needs.

How likely would you be to recommend Beech House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased with care and extremely pleased with all the staff and all they do for my wife.

How likely would you be to recommend Trafalgar Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Lovely homely atmosphere, with very caring and friendly staff. There is a beautiful garden for residents to walk around or just to sit and enjoy. Meals very good and varied. Some days they are offered a cooked breakfast, other days continental, dinner is served midday and consists of three courses. Tea there is a choice and residents can chose to have sandwiches if they wish.
There are activities most days, these are varied to suit individual residents, there are musical afternoons, an annual family barbecue, and we have just had a traditional fetewith music, which was also open to the public. This was a big success. My mother has been here three years and is very happy and considers all the staff as her family.

How likely would you be to recommend Woodbridge Lodge? Extremely Likely

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Have been coming to the care home for over 10 years. First with my Mother and Father as residents and then as a friend who plays cards with those who are able. When my parents were there the care and support was excellent. The building did go down a little after they passed away but the staff were extremely kind. I kept coming to visit people and have a laugh. This last year everything has improved tremendously. The staff all seem much happier and the accommodation is very good. The food is excellent.

How likely would you be to recommend Norton Hall Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

The Old Rectory is happy and friendly, staff are always good humoured and helpful.

How likely would you be to recommend The Old Rectory? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Staff, management and all personnel at Abermill are efficient, caring, compassionate and have been wonderful with regards to my mother. I cannot recommend this care home enough, they are excellent.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

My daughter and myself came to look around and was pleased with the obvious care that was available so I came here straight from hospital and the care and attention that I received was top quality. The food is marvellous and a very good choice. Nothing is too much trouble for all the staff.

How likely would you be to recommend Bartlett's Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everything is very good. Mum very happy. Staff and treatment very good. Really happy with her care.

How likely would you be to recommend Windmill House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

My mother has been at this home for 3 years. Initially the hospital transferred her as a terminally ill patient, only expected to survive 2 days. Here we are 3 years later, and my mother has just passed away. I totally believe that the excellent nursing, and once she started to improve, the continued care and nursing she had, made her last 3 years fantastic. Days at the seaside, lunches out and exercises most days, made for continued interest and fun. Very caring home and very loving at the time of her passing.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Treated with Dignity: Excellent

The Firs has been providing excellent care for my sister since 2015, after her previous care home was closed down. All the staff are very friendly and caring towards my sister. I have no worries about this home at all. They often have to deal with very challenging behaviour but they do this with dignity and a caring attitude, allowing my sister to live life to the best of her ability.

How likely would you be to recommend The Firs Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Our son is staying at Westfield House in Dereham due to mental health and autism. Our social worker found this fantastic care home where all staff are specialist trained in autism. The manager and staff make sure my son's well-being is spot-on and they make him feel happy and content. As parents we are always made to feel welcome and are kept up to date with the care plan. Our son is kept safe and gets on well with the staff. We can see improvement already after only a month. Well done Black Swan staff!

How likely would you be to recommend Westfield House? Extremely Likely

Treated with Dignity: Excellent

At Abbey Wood Lodge there is a really good atmosphere, as soon as you walk in the door. All the staff are helpful and informed. The residents are very well looked after and entertained with regular trips out with lots of mental input. I feel my mum is safe, well looked after and happy.

How likely would you be to recommend Abbey Wood Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am just new here but I am enjoying myself. There is always lots to do.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

The staff are excellent, giving the home a real family feel, treating each resident with care and warmth. The home is clean, fresh, lovely outdoor space and the rooms are bright and airy. The food is excellent.

How likely would you be to recommend Windmill House? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My friend has been staying here for 10 months, after a disastrous hip operation, resulting in him needing 24 hour care. The staff and management have been fantastic throughout his stay. They are on the ball with any medical issues that arise and deal with them very efficiently. The food is healthy, varied and cooked on site, non of that package rubbish. Birthdays are celebrated and cake shared among residents, you can even have a party!
His room although on the small side is functional and meets his requirements. He is quite happy here and I do wonder if he'll actually want to return home, when everything he needs is right here!

How likely would you be to recommend Jansondean Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Generally Woodbury House is run very well. The food could be improved, however I do enjoy some meals. The carers are excellent! The activities staff are wonderful and work very hard to provide us with daily activities. My bedroom is good in size and we are having a refurb in the coming weeks and I am looking forward to a newly decorated room. Overall Woodbury is a lovely place to live. I enjoy going in the garden most and looking out at the beautiful views of surrounding woodland and fields.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

Treated with Dignity: Excellent

I've been informed about my mums health. I've talked to at least 8 members of staff and they've been charming, helpful and caring on each of my many visits over the last 2 weeks. I feel the staff care very much for my mum and have given me wonderful, personal service. Please pass on my grateful appreciation.

How likely would you be to recommend Alan Morkill House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This is a first class (5 star) home for the elderly or disabled. One can choose assisted living or independent living living depending on one's financial and physical/mental circumstances. The suites (apartments) are one or two bed-roomed with a lounge, kitchen and bath/shower room. There are two floors (ground, first and second). Several public rooms (lounges, games, coffee, library, hair dressing salon, reception, therapy and as very spacious restaurant.) One floor is reserved for patients in need of care. The extensive grounds are superbly tended and used for many events.

How likely would you be to recommend Richmond Northampton? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Claire Fry, Senior Village Advisor at Richmond Northampton responded to this review on 25 Jul 2016:

Thank you for the review Mr & Mrs S, your feedback is very much appreciated.

Have been coming to the care home for over 10 years. First with my Mother and Father as residents and then as a friend who plays cards with those who are able. When my parents were there the care and support was excellent. The building did go down a little after they passed away but the staff were extremely kind. I kept coming to visit people and have a laugh. This last year everything has improved tremendously. The staff all seem much happier and the accommodation is very good. The food is excellent.

How likely would you be to recommend Norton Hall Nursing Home? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I like it here. I have lived in Tullibody all my life. I have a lot of friends here.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Very pleased with care and extremely pleased with all the staff and all they do for my wife.

How likely would you be to recommend Trafalgar Park Care Home? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I have a very high regard for the haven as it meets all the needs of the residents
My mum has been there for a year and enjoys the company and also all the entertainment that is always ongoing, staff and management a credit to the home.

How likely would you be to recommend The Haven? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

I am just new here but I am enjoying myself. There is always lots to do.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My friend has been staying here for 10 months, after a disastrous hip operation, resulting in him needing 24 hour care. The staff and management have been fantastic throughout his stay. They are on the ball with any medical issues that arise and deal with them very efficiently. The food is healthy, varied and cooked on site, non of that package rubbish. Birthdays are celebrated and cake shared among residents, you can even have a party!
His room although on the small side is functional and meets his requirements. He is quite happy here and I do wonder if he'll actually want to return home, when everything he needs is right here!

How likely would you be to recommend Jansondean Nursing Home? Extremely Likely

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everything is very good. Mum very happy. Staff and treatment very good. Really happy with her care.

How likely would you be to recommend Windmill House? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The care my Dad receives at The Moat House is excellent, all the carers and other members of the team are so caring, kind and friendly which is of utmost importance to me. The Moat House is spotlessly clean, a modern and bright environment looking more like a hotel than care home. The rooms are bright and spacious, and residents are encouraged to make their rooms as personal to them as they like.
Dad has Dementia but is cared for so compassionately, I never worry about him and I know that the standards set by the manager and her team are very high and adhered to. If I ever need that level of help and care I would be very happy to be in The Moat House.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Staff, management and all personnel at Abermill are efficient, caring, compassionate and have been wonderful with regards to my mother. I cannot recommend this care home enough, they are excellent.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I like my stay here. I love going out in the minibus. The entertainment is great.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The Firs has been providing excellent care for my sister since 2015, after her previous care home was closed down. All the staff are very friendly and caring towards my sister. I have no worries about this home at all. They often have to deal with very challenging behaviour but they do this with dignity and a caring attitude, allowing my sister to live life to the best of her ability.

How likely would you be to recommend The Firs Residential Home? Extremely Likely

Treated with Dignity: Excellent

I have lived here for just over a year as an independent person. I came because I wanted to be somewhere that had a lovely and caring community with a good variety of activities. The gardens are well set out and maintained - a good mixture of flowers and plants and a joy to walk in. People are friendly, good provision of meeting places. Good provision of transport for shopping and medical appointments etc.

How likely would you be to recommend Richmond Northampton? Don't know

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Satisfactory

Claire Fry, Senior Village Advisor at Richmond Northampton responded to this review on 25 Jul 2016:

Thank you for your feedback Mrs B, I will pass on your kind words to our Village Gardeners.

I have a very high regard for the haven as it meets all the needs of the residents
My mum has been there for a year and enjoys the company and also all the entertainment that is always ongoing, staff and management a credit to the home.

How likely would you be to recommend The Haven? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I like it here. I have lived in Tullibody all my life. I have a lot of friends here.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This is a first class (5 star) home for the elderly or disabled. One can choose assisted living or independent living living depending on one's financial and physical/mental circumstances. The suites (apartments) are one or two bed-roomed with a lounge, kitchen and bath/shower room. There are two floors (ground, first and second). Several public rooms (lounges, games, coffee, library, hair dressing salon, reception, therapy and as very spacious restaurant.) One floor is reserved for patients in need of care. The extensive grounds are superbly tended and used for many events.

How likely would you be to recommend Richmond Northampton? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Claire Fry, Senior Village Advisor at Richmond Northampton responded to this review on 25 Jul 2016:

Thank you for the review Mr & Mrs S, your feedback is very much appreciated.

My mum was a resident at Amy Wwodgate between August 2010 and April 2016, when she sadly passed away.
Without exception, the staff there were courteous, respectful, caring and kind.

It was a very difficult decision to take, in placing mum into care, but, we are so grateful that Amy Woodgate could accomodate her, and, we will always be grateful to them for everything they did.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Care / Support: Excellent

I have lived here for just over a year as an independent person. I came because I wanted to be somewhere that had a lovely and caring community with a good variety of activities. The gardens are well set out and maintained - a good mixture of flowers and plants and a joy to walk in. People are friendly, good provision of meeting places. Good provision of transport for shopping and medical appointments etc.

How likely would you be to recommend Richmond Northampton? Don't know

Value for Money: Satisfactory

Overall Standard: Good

Claire Fry, Senior Village Advisor at Richmond Northampton responded to this review on 25 Jul 2016:

Thank you for your feedback Mrs B, I will pass on your kind words to our Village Gardeners.

The care my Dad receives at The Moat House is excellent, all the carers and other members of the team are so caring, kind and friendly which is of utmost importance to me. The Moat House is spotlessly clean, a modern and bright environment looking more like a hotel than care home. The rooms are bright and spacious, and residents are encouraged to make their rooms as personal to them as they like.
Dad has Dementia but is cared for so compassionately, I never worry about him and I know that the standards set by the manager and her team are very high and adhered to. If I ever need that level of help and care I would be very happy to be in The Moat House.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum was a resident at Amy Wwodgate between August 2010 and April 2016, when she sadly passed away.
Without exception, the staff there were courteous, respectful, caring and kind.

It was a very difficult decision to take, in placing mum into care, but, we are so grateful that Amy Woodgate could accomodate her, and, we will always be grateful to them for everything they did.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent