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All staff are always polite and considerate. They always keep me informed of any health issues with my mum and deal with them appropriately.
The management staff are excellent and make her comfortable.

How likely would you be to recommend Dell Field Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

My mother moved to Kingscourt Nursing Home for end of life care. The manager and her deputy were very helpful in expediting the arrangements. She had a lovely room (albeit small) and care was taken to ensure the correct type of bed was available. We were made to feel welcome and free to visit at any time. Excellent personal care was provided to Mum. She suddenly deteriorated the morning after arriving. Staff immediately informed my husband and we were able to be with her constantly. I slept on the floor of her room that night. We were able to come and go during the evening and overnight, despite staff having to unlock the front door for us when they were busy. When she died they were sensitive, sympathetic, and helpful in making the necessary arrangements.
I cannot comment on food or activities as we did not use these but I observed that there was plenty for residents to do and company for them in the lounge. I assume food would be good; I was given buttered toast the morning after I stayed overnight.

How likely would you be to recommend Kingscourt Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I received respite care from 28th October to 15th November following hip surgery. I would unhesitatingly recommend Homewood. I live only 300 yards from Homewood so I knew of its existence, but I did not have any knowledge of the establishment. I was delighted when I was accepted for the short stay. Whilst at Homewood, I happened to contact my GP who gave a glowing recommendation of Homewood as being the best home in Leamington Spa. Particularly the staff were very very good as was the food - it was five star. In terms of cost, it was expensive but I would still attend again.

How likely would you be to recommend Homewood? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Mount Ephraim is at the opposite end of the care home spectrum to the modern, expensive, antiseptic and soulless homes that now seem to be coming on stream. It is run very professionally and manages to create a real family environment. The number and variety of activities - both in the home and on day trips out is particularly impressive as is the amazing quality and variety of the meals. In the end, it all comes down to the carers. Individually (and without exception) outstanding and as a team, absolutely beyond reproach. Thank you, Mount Ephraim, for being there and being who and what you are.
PS. The only topics below marked Satisfactory rather than Excellent are a direct reflection of the age of the building. This is being renovated over the next 2 years and should, therefore, reach Excellent grade on all fronts when complete.

How likely would you be to recommend Mount Ephraim House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My 90-year-old mother moved to Abbotswood in October after finding life more and more difficult to cope with at home. The change in her has been quite dramatic. The responsibility of day to day living and decision making has been removed and she has reverted to her old self. Her pain has remarkably reduced too.
The staff are lovely, so kind and considerate, to both residents and families. Her great grandchildren love visiting her there and are quite at home, going to get their drinks and waving at all the residents they see, engaging in conversation with quite a few of them.
We have all been given a new lease of life and we can't thank you enough.

How likely would you be to recommend Abbotswood Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I have only praise for all the staff at Bluebell Nursing Home, the whole atmosphere is friendly and welcoming. All standards are very high with most importantly excellent care from nurses and carers for my mother. All support staff are kind and develop good relationships with residents and visitors. Much attention is given to a lively, stimulating environment and activities which I've enjoyed with my mother as well as lovely lunches together there. My thanks go to everyone.

How likely would you be to recommend Bluebell Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My previously independent Mother has recently become too frail to live by herself although mentally she is very alert. She has been in Kents Hill Nursing Home for the past 6 weeks. My Mother would be the first to complain but she has nothing but praise for the way she has been treated and listened to. All her needs are being addressed by the friendly helpful Team of Carers. She compares her stay to a 5-star hotel! The food is of an extremely high standard and freshly cooked. The activities coordinator provides daily activities which she can join in. The relief to know my Mother is being looked after and to such a high standard has made such a difference to our family. Thank you all so much. I would highly recommend Kents Hill.

How likely would you be to recommend Kents Hill Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Since my mum has been here, she has settled well. Mum has been here eleven months, and I am happy that she is here, which has given me peace of mind. Care is good, activities are brilliant too!

How likely would you be to recommend Alastair House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

What a lovely friendly atmosphere this home has. The staff are second to none, the care and compassion they showed my mother was exceptional, nothing was a hassle to them, always on hand to give you any help and support the family required.
I can't thank you all enough for the support you showed us all.

How likely would you be to recommend Mother Redcaps Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Cliveden Manor is a home from home with dedicated, loving and hard working staff. My mother lived there in the 'Willows', which is for residents suffering with dementia and Alzheimer's. During the year she was there, the care she received was over and above anyone could have wished for, with staff having time to get to know the personality of each resident and their idiosyncratic ways. When visiting my mother, I always felt like I was amongst an extended family. Sitting with other residents in their lounge and getting to know them, joining them for musical sessions, quizzes, art session and much more. During my lengthy search for a suitable care home, visiting thirteen in total, one of the many things Cliveden Manor stood out from any other establishment, was the fact that the staff sat down with the residents at meal times, helping if needed, but more importantly talking with them (not at them), which I did not find in any other establishment I visited. Thank you, Cliveden Manor.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My father was treated with the utmost respect, everything possible was done to make him enjoy his time there. The staff are brilliant. Nothing was too much trouble and he was extremely happy at Oakleigh Residential Home.

How likely would you be to recommend Oakleigh Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been at Lathbury for almost 3 years and has always received a high standard of care. The home is warm, secure and generally clean and tidy. The catering is excellent as are the laundry services. Staff are warm and welcoming and offer seemingly genuine care to all residents.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My father was a resident for the last three years of his life. Being an independent person he settled well,enjoying the comforts of his room at Lathbury, being spoiled by the carers and enjoying his food. In the last year of his life, his health deteriorated and needed much more attention, all the carers gave him so much support making his life the best he could have and the catering staff going out of their way to accommodate him.
The home was always clean and tidy, staff always willing to help and give support when needed.They were always caring, polite and friendly to both residents and family.
I was given valuable support at a difficult time when coming to the end of his life.
Thank you to all at Lathbury Manor.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Everything satisfactory, very happy here, no complaints.

How likely would you be to recommend Kingfishers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Exceptional care from a dedicated staff team, our family have no hesitation in recommending this wonderful Care Home.
Both my mum and uncle are in Bank Close House. So to us, this is a real family home.

How likely would you be to recommend Bank Close House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jill Cocking, Operations manager at Bank Close House responded to this review on 02 Dec 2016:

Thank You for your comments, the staff at Bank Close work very hard. I am delighted that you are happy with the care we deliver to 2 members of your family.

There are no words to say how much better my dad's care is now to before, it has given him a new life. I can come away now and have peace of mind rather than the worry and stress. Since my dad went into care two years ago, it has been a living nightmare. Now he is getting the care and love he should have had from day one. The staff cannot be any more caring. I know my dad is now in safe hands. I would like to say to all the staff a big thank you. I know he has been there for a short time but I can see a big difference in him, he has a new life now. Thanks to all the staff looking after him.

How likely would you be to recommend Craigbank Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jayne Duck, Customer Services Administrator at Craigbank Care Home responded to this review on 03 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife was taken to Shadon House by her Alzheimer's carer. She received a warm welcome on arrival - staff expected her on Monday morning. I was informed later that she had settled in quickly and felt 'at home'. She ate well, the menu was varied. I telephoned to speak to the carer after 24-hours and was informed that my wife was very comfortable. She did not sleep well but this was not due to the lack of care, it was my wife's present condition. When I picked her up after eight days, she was happy and looking good. A rewarding week for both of us.

How likely would you be to recommend Shadon House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Living in the U.S. and being my sister's only close kin, looking for a nursing/care home from so far away was difficult. My sister was in an assisted living facility but was now unable to care for her deteriorating conditions. As soon as we met with the Queens Court management and saw the home, we were impressed. Since moving my sister into Barchester Queens Court Care Home, I have not had one worry about her getting the best of care and that I made the right choice. This is a huge relief for someone who lives 3,000 miles away.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We cannot fault this nursing home for the care and attention and high standard.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Didn't want to go into a home but now I have been here for 4 months and very happy. Staff are friendly and made new friends. Have also been on a few trips out.

How likely would you be to recommend Old Raven House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Gillian hepworth, Proprietor at Old Raven House responded to this review on 02 Dec 2016:

Thank you so much for your review. Please remember our managers door is always open if you feel we can help at all. We do strive to continue to improve our facilities therefore take all constructive comments seriously if it improves your stay with us.

My dad has been at Defoe for a number of years. The home has gone from strength to strength. The home is always as happy home. Staff always welcoming, music playing, it is always pristine and you can always hear laughter throughout the home. My father loves sitting outside the manager's office. The manager talked with him and found out his favourite music and she made playlists for him with over 200 songs. My father now sits for hours listening to music reliving his memories through music.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Coxhill Manor and its staff are very special indeed. The residents of Coxhill Manor are all so happy and speak so highly of the staff. Nothing is too much trouble for the staff. They are patient, caring and so kind. The activities and events held at Coxhill Manor for the residents are wonderful. I am a particular fan of animals being allowed to live with residents or at the care home and for animals being brought in to visit the residents. The nursing home is extremely clean and the food is of a good standard. The management and nursing staff deserve recognition for the caring, friendly, happy environment that is Coxhill Manor.

How likely would you be to recommend Coxhill Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am really happy with the care my mum is having in Dingle Meadow. She is happy in herself, she has made friends with residents and staff, everyone is so kind. Thank you all.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Although mam has only been here a few weeks, the staff in the home helped us through a very difficult time and deserve credit for their professionalism and bedside manner, helping to get mam settled in her new surroundings. It would be impossible to find fault with anything, or anybody at the "home". Keep the good work up, it means everything to our family, knowing that mam is being taken care of in every way. Thank you

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Treated with Dignity: Excellent

My father came to Highcliffe Nursing home having spent 9 weeks in hospital extremely unwell with kidney and liver conditions. On top of that, he has Alzheimers. His needs are complex and it is a worry to let your loved one go into care - like handing over a precious and helpless child - even though he is 85! I want to commend all the team at Highcliffe for all the care and concern they show my father. All the team are always ready to chat and answer any concerns. Everyone seems up to date with what is happening to my dad and if they don't know the answer, they will promptly find out. How lovely for a nurse I had never met before to take time to introduce herself to me and talk about my dad. How kind too that you are always offered a cup of tea whatever time you visit - even though they have a million chores to do. The home is always quiet, warm, clean and most importantly calm. My dad is still very poorly but I sleep better at night knowing he is at Highcliffe and in caring hands.

How likely would you be to recommend Highcliffe Nursing Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Good

Treated with Dignity: Excellent