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The home is a single storey with easy access. The whole place is clean. There are no smells and it is generally quiet. Entertainment is provided. A vicar tends to spiritual needs. Most rooms have TVs, though no wifi. Food is good with a flexibility of diet. Overall one of the good care homes.

How likely would you be to recommend Wheaton Aston Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Satisfactory

Being in this care home has made a huge difference to mams life. She now has a smile on her face and likes having the company around her. She has the hairdresser each week and has taken pride in her appearance. Her overall personality has greatly improved as she had lost some of her social skills and is enjoying life once more.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff have worked hard to give the residents a lovely Christmas, including a meal out, invitations to the family to join them for lunch on Christmas Day with many activities.

How likely would you be to recommend The Cedars Nursing Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Care for mum is always acceptable but during December, after mum had been in hospital for 9 days the care she received on her return to "home" was exceptional. The hospital had not looked after mum very well and the team at Davers Court soon got her back to being herself again. I always receive calls from the home for any changes in mums care and any requests I have made to ensure of her safety and health are always considered and put into place if its right to do so.

How likely would you be to recommend Davers Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My dad moved into Auden House about 3 and a half years ago. He went into residential care because of physical needs and was needing extra help and support. This was due to several falls at home and Auden House could offer this support. My dad has settled in very well. Not only is he now safe, but he has regular company as well, which he didn't get living alone in his flat. He enjoys life and loves going out with family, which we are still able to do. It was becoming a huge worry that he might fall when alone, but I don't have to worry as much now, knowing that my dad is safe day and night. All the staff are excellent carer's, really friendly, approachable and very helpful. They do lots of activities and events throughout the year to make residents stay more enjoyable, I also love these events. I have recently recommended Auden House to friends and I am always praising their work. I wouldn't have my dad anywhere else and I am so grateful for all the hard work they put in with my precious dad.

How likely would you be to recommend Auden House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum was cared for at Brandon Park for just over a month. I will always be grateful for the way the staff at the home took care of my Mum. I was touched by the way the staff interacted with my Mum, they took the trouble to get to know her as a person even though she had advanced dementia. The carers were able to make my Mum smile and that was so nice to see. The nursing team at the home seemed a strong team and that gave me confidence that she would be well cared for at the end. In the end, she passed away quickly but I had really good support and dialogue with the nurses during her last hours. Mum had been taken ill suddenly and transferred from hospital to Brandon Park. The manager and deputy manager helped me to adjust to what had happened to Mum and they supported me as her condition changed. Because I was confident that Mum was receiving good care and treatment I was able to spend quality time with my Mum in her last weeks. Brandon Park enabled me to do this.

How likely would you be to recommend Brandon Park? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I wanted to come to Barchester Lynde House Care Home for Christmas but wanted to be independent with care. I was comfortable in a first-floor room. We were fed and some entertainment was available. Staff were professional and not intrusive. Staff behaved professionally. I was treated as a guest. Food was fairly standard and acceptable. Staff behaved respectfully to me with care. I liked being there.

How likely would you be to recommend Barchester Lynde House Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My aunt was in the Haven for two years and during that time was very well looked after and cared for. She was extremely happy joining in all the activities, which gave our family peace of mind. In December 2016 my aunt got pneumonia and already suffering heart failure it took its toll. The staff were extremely attentive and compassionate. My aunt's health deteriorated on 28th December and when I arrived to be with her the staff, again, were making sure she was comfortable and keeping her company. My aunt passed away on that day and the staff turned their attention to me to make sure I was coping. I cannot praise the management and staff enough for their care of my aunt.

How likely would you be to recommend The Haven? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Having spent ten days over the Christmas and New Year with my partner at Brenalwood, I could not fault the care and love that was shown to the residents by the care staff. The kitchen staff were also helpful. The meals were nicely presented and every need catered for with a choice of menu, with a well-balanced diet. The decor and rooms could be improved but I felt the main thing of a care home is a good caring staff which Brenalwood has. The manager has tried to make it like a family unit and I think this has been achieved. I would highly recommend.

How likely would you be to recommend Brenalwood? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Alder Grange has a very homely atmosphere. All the staff are kind and caring to my father and when we visit we are always made very welcome. It is a great comfort to know he is happy and well looked after. I would recommend Alder Grange to anyone requiring top class care for a loved one.

How likely would you be to recommend Alder Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother spent 5 very happy years living in Nynehead Mews making use of the excellent care provided by Nynehead Court when she required it. She also very much enjoyed all the entertainment and trips organised for the residents. As dementia became more of a problem for her, she moved into an apartment in Nynehead Court. This was an easy move as she was familiar with all the staff and layout of the house. She was beautifully looked after in her final few months.

How likely would you be to recommend Nynehead Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are very friendly and helpful. I do feel that the home should employ more staff on shift to spend time with residents.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Satisfactory

Treated with Dignity: Excellent

Visited in December and the whole set up of Leycester House from the ambiance, the food and drinks to the staff and residents is second to none. Everyone was so happy and cheerful which brought a smile to my face seeing such harmony in place. Entertainment for the residents was professional and of a high standard, from talking to the residents they said they looked forward to regular events.

How likely would you be to recommend Leycester House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a resident for more than a year and is very happy at Hillyfield. The staff and care are excellent with a genuine commitment to the wellbeing of the residents. The staff and management are good communicators, providing an engaged and committed face to the facility.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

We have always found the staff caring and friendly, treating my Mother with dignity and respect. The flat is comfortable and has everything my Mother needs, although she has, in the past, preferred to spend time in the lounge with the other residents where she gets involved with the various activities provided.
The quality of food in the dining room is excellent and we know she enjoys her meals.
We are happy in the knowledge that my Mother is being well looked after and cared for. Thank you.

How likely would you be to recommend Ruckland Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum came and stayed at Uvedale Hall for two weeks' respite care and we were really pleased with the level of care she received. The home has a nice homely feel, the staff are friendly and the food was nice with good choice. Mum particularly liked desserts and there was always something she liked for pudding! Entertainment and activities were made available through an organised schedule and the team went out of their way to make sure my Mum took part by holding some extra Bingo games as they knew she enjoyed it. We could visit anytime and when my Brother visited from Hampshire, the team were happy to arrange a lunch for them all in the lounge, which was really kind. The previous manager and her team have made the respite far easier for me; it was great to know that Mum was in a safe and caring environment. I would recommend Uvedale Hall.

How likely would you be to recommend Uvedale Hall? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We wish to say that since my sister has been in your care, for the past eight months the care home has been excellent. The staff have been extremely helpful and friendly. It is nice that the manageress hs now got a dog there on a regular basis to help the resident. Every time we come to see her we are always made to feel welcome. The only downfall is although her clothes are labelled she is still getting other peoples and shoes, which we have to sort out when we go, apart from that there are no complaints. Keep up the good work as it is a brilliant home.

How likely would you be to recommend Brooke House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The home is currently run by excellent management and key staff. Most of the carers have a proactive attitude to the residents who in many cases are very challenging. The whole fabric of the building has been significantly upgraded during the past 12 months and is still ongoing.

How likely would you be to recommend Barchester Adlington Manor Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

My mother has just had two weeks respite care. Although reluctant to leave her home she had a positive experience. All the staff were so friendly and went out of their way to make her feel special and a welcomed patient in the most beautiful home from home. The activities were fun and adapted for each patient's capabilities. The managements pre-admission check wish list adhered to the letter.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife and I recently took up renting and occupying a bungalow in the Gracewell of Fareham complex. It is modern (4 years old) and we are impressed with every thought having been taken in with its construction and facilities. The staff dedicate themselves to giving assistance at all times. We are very comfortable.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

My mother was assessed and welcomed to the home which was warm, clean and homely. Though her stay was short, she would not hesitate to return again, so much so, she did not want to leave at the end of her stay.
I also feel she was safe there and she had social activities which were not available in her own home and this was a relief for my peace of mind. It was a very good experience for both of us. The staff were excellent, very friendly and helpful.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum was nursed and cared for during the last six years of her life by the staff at Haven Lodge. The hard work and dedication to achieve a safe and comfortable environment for all those vulnerable people in their care give peace of mind to families who have to take responsibility for their loved one's last years. From a friendly welcome to a busy and efficient laundry and a kitchen producing excellent, well-balanced menus and special diets are catered for too. 24-hour nursing covers the health and comfort of all, and carers give personal care whenever required. General housekeeping covers the continuous job of keeping all areas clean and all sections are overseen by management based at Haven Lodge. They know their residents and do an excellent on the spot job.

How likely would you be to recommend Haven Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

At first, I was apprehensive about my aunt going into a care home, but after visiting her, I find all my fears were groundless. Ashlee is a clean, warm and lovely place and the staff are friendly and professional. I was made to feel at home during my visit and I can't praise the staff and management highly enough for the quality of life my aunt has at Ashlee.

How likely would you be to recommend Ashlee Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Mother has been accepted well and is being looked after to a high standard. Nothing is too difficult and very helpful.

How likely would you be to recommend Northfield House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sue Harris, Director at Northfield House responded to this review on 23 Jan 2017:

Many thanks for your review and kind comments. We are also delighted that your Mother is settling in so well!

I have found whilst staying at Hagley Place, that everyone has been very kind and helpful.
The food is excellent and my room is very comfortable.

How likely would you be to recommend Barchester Hagley Place Care Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good