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The staff and management at Pitmurchoie are extremely caring. They are so helpful and welcoming. I am impressed with the training in dementia care and have observed them using that knowledge in the care of my mother. The refurbishment of the home is great. It is looking bright and homely. I am very excited for the dementia garden as my mother loves to be out. The manager has been extremely helpful with any requests we have as a family. I am confident in the quality of care my mother is receiving at Pitmurchie which is very important to me. Thank you.

How likely would you be to recommend Pitmurchie Care Home Ltd? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Very good care. I like to watch my DVD. They need to be changed and they came to my room and change them. The staff are always popping in to see if I am OK. I like to go out shopping which is an all day trip.

How likely would you be to recommend The Gables? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

On the three occasions. I have visited my relative and I have been impressed by the wonderful care given to my cousin and all the other residents.
I am aware my relatives particular problems were not easy for the staff but their considerate loving care has meant she has settled in very well. All the staff I have met treat all the residents with respect and care which makes my visits a joy.

How likely would you be to recommend Greenhill? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Overall it's been a good experience. I was very frightened of the name nursing home because of some not very good experiences in other nursing homes with a family member, but this nursing home is just like a 'home', you feel free to come and go to see your loved one. Very good homely environment. Very good carers. Very good nursing care - kindness and politeness should be part of the service, which makes you feel relieved, and it's there, and I would recommend to anybody.

How likely would you be to recommend Oxford House Nursing Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum has bee a resident at Cossins House since 2004. Right from the start, the care has been exemplary from professional care and the delicious, varied and nourishing meals. Mum has dementia and as you can imagine the care has had to adjust as her condition deteriorated. Over these last two months, all the staff have been beyond amazing, looking after Mum with so much love and care. Our Manageress has driven the Doctors, District Nurses etc to be working together to provide the most amazing end of life care possible, being here 4am some nights.

How likely would you be to recommend Cossins House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My experience when my husband and I go to visit my brother at Hilltop Phoenix Park care home in Scunthorpe, we just show up we are not expected and always find everything very good no complaints whatsoever. My brother has always been very well looked after, his room always clean, as my brother is clean also well looked after. We have almost 100 miles to travel early morning to visit. For the past few months as my husband is quite ill we visit 5 or 6 times.

How likely would you be to recommend Phoenix Park Care Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The home is clean and a friendly place to be. The residents are taken out to lunch which my mother really enjoys. Quite often there are singers on that perform which are all very good. There are animals bought into the home so that residents can pet them. Family and friends are always made welcome. There are days out to Blackpool and places like that. A lady comes in every week to do exercises with the residents. It is a nice atmosphere.

How likely would you be to recommend Hillcroft? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Margaret Suttcliffe, manager at Hillcroft responded to this review on 24 Aug 2016:

Thank you your comments they have been relayed to the staff, it is always a pleasure to care for your mum and she loves the visits and time she spends with you.

Dad is very happy at Ladymead Care Home which is very much a home. Every member of staff, no matter what their role, goes out of their way to chat to Dad, check his Soduku and help him to participate in activities if he so wishes. His care is exemplary and his quality of life means that we have complete peace of mind.

How likely would you be to recommend Ladymead Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I feel quite happy and comfortable in the home.

How likely would you be to recommend Kintyre Care Home? Likely

Care / Support: Satisfactory

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Satisfactory

Treated with Dignity: Good

I always feel welcome when I visit my friend, her room is always very clean and the carers are always happy to serve tea and coffee with biscuits as we require them. I would recommend this home with such high standards to my family and friends.

How likely would you be to recommend Avon Reach? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My brother has been in Ashley Court for around 8 years, during this time the care and attention have improved and lately I have been impressed with the friendliness of the staff and the general feeling of a well-run home.

How likely would you be to recommend Ashley Court? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

No complaints at all!

How likely would you be to recommend Newstone House? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The visit was lovely mum was very happy, the way the questions were asked and explained. Both ladies had time to listen to mum which mum was very happy with. Mum said it was nice for someone to sit with her and chat as she gets a bit lonely sometimes.

How likely would you be to recommend Mayflower Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Karen Knight, Managing Director at Mayflower Court responded to this review on 24 Aug 2016:

Dear Janet,

Thank you for taking the time to review Mayflower Court. I'm very pleased to know you are happy with the care your mum is receiving.

Dad has been a resident at Poplars since November 2015. He is nearly 93 and suffers from frontal lobe dementia and numerous other problems. Due to the thought given to his care and the friendliness of the staff, he settled in happily and quickly. His wishes are always considered. He is treated with dignity and respect by staff at all levels. He much enjoys the varied activities offered at Poplars Care Home, I think his favourite was going with other residents for a meal at Ruislip Lido. Think he is probably less enthusiastic about the exercise sessions!. There is a very "can do" attitude at Poplars Care Home which helps puts them head and shoulders above the other care homes.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

wendy man, Deputy Manager at Poplars Care Home responded to this review on 24 Aug 2016:

Thank you Patricia; we are happy to have worked with your father and to rehabilitate him. It has been a pleasure.

My mother has been at Wellcross Grange since the end of last year. We have found the staff very caring and attentive and when any points have been raised they have been dealt with promptly. The house and grounds are very pleasant and make visiting very easy, there is always a cup of tea and biscuit or cake and ii is easy to find somewhere quiet to talk. My mother appreciates the food and activities provided especially the monthly communion service. The house always smells fresh when we visit.

How likely would you be to recommend Wellcross Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are fantastic, polite and very helpful. Rooms are extremely clean. The whole experience of this care home is extremely brilliant. I would recommend this to anybody to view.

How likely would you be to recommend Brampton View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I believe that I am very fortunate to have found such a good caring home for my husband.
It is not too big, it has an excellent safe garden to which weather permitting the doors are always open ensuring fresh air in the home, making this a home from home. We are blessed.

How likely would you be to recommend Magna Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are excellent and help me all the time, without them I couldn't manage.

How likely would you be to recommend Windsor Rest Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My friend is well looked after and his needs and requests are met without complaint and with a willingness to satisfy him. The food and cleanliness of laundry and my partner can't be faulted.

How likely would you be to recommend Magna Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very warm and friendly. When I visit my brother they always provide the tea and biscuits, also a bowl of water for the dog. The gardens are always pleasant to sit out in. No unpleasant odours which can be prevalent in other homes I have visited.
My brother is very happy, he should not be there but both is sons live abroad and as I do not enjoy good health he could not stay with us. Ashton Lodge recognises this and makes allowances for which I am very grateful.

How likely would you be to recommend Ashton Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

An excellent care home at which mother is extremely happy and well looked after.

How likely would you be to recommend Swan Hill House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum was only in for a few short weeks but the care was second to none xx the staff were happy and cheerful when dealing with each individual. But thoughtful when needed. They treated everyone visitors included as though you were special.

How likely would you be to recommend Autumn House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been very impressed with everyone at Sandfields. All the staff are kind, compassionate, professional and friendly with a sense of humour too! They all went the "extra mile" to care for my mother and also for my daughter and myself after she died. The standard of care was very much better than any hospital's (I have been an NHS nurse for 30+ years).
Mum was very happy there and settled in remarkably quickly.
I would recommend Sandfields without any hesitation it is an exceptional care home of the highest quality.

How likely would you be to recommend Sandfields? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The home and staff have been very supportive settling my dad into the home. We feel very re-assured that he is in safe hands. We found the finances quite difficult to understand as we are being charged more than originally quoted, but also are not being charged for things we thought we would be charged for. Overall we are extremely happy with Sunrise. Thank you.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I have been a resident in this home for just under 6 years. I find the home to be very friendly and homely. The home is extremely clean and does not smell like a typical care home. I like the fact there is a young persons' department in the home. This enables me to socialise with people more in my age group. I also like the fact that the home has free Wi-Fi, this helps me to keep in contact with friends and family via email, Skype etc. I believe this to be essential as to fit in with the modern day world in which we live.

How likely would you be to recommend The Chase Care Centre? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good