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The home took my husband and I to Bath for the Christmas Market. Before my husband had to move to Gibraltar due to his needs, we travelled across the border every year for the Bath Christmas Market. So it meant the world to both of us that the home was able to facilitate this for us (along with other residents from the home).

Being supported to do the things that we both used to love is what makes Gibraltar Nursing Home the best in Wales. We have barely missed a moment in our loving lives and I hope that they will enable us to continue living as a couple, even though we don't live in the same home.

I can't wait for the Valentine's Day dinner that they are hosting next month. As during the many years of marriage, we have never been apart on February 14th.

How likely would you be to recommend Gibraltar House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been at Flowerdown for over 2 years. I still enjoy all the activities. In the 2 years I have been here I have been well looked after by the staff.

How likely would you be to recommend Flowerdown Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has been in Brookvale House since November 2016 and we are delighted that he has settled so well. The staff are absolutely fantastic and have spent a lot of time getting to know him and understanding about his life and his interests.
My father is treated with great respect and is really enjoying his new home. As a family, we feel very happy to see him being so happy and relaxed and looking so well. Brookvale House is a fantastic home, lots to do and really caring staff. First Class.

How likely would you be to recommend Brookvale House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

What a surprise I had when I visited Kiwi Care Home, all new top quality building and the rooms were superb. As uncle is in early stages of Dementia we all felt that this home is putting the "Care" back into Carehome!

The staff were very welcoming and it gave the impression that nothing would have been too much trouble for them.

A guided tour of the home finally convinced us that this was the place for Uncle. Yes he liked it, especially the bar idea. He managed to speak to another old gentleman and found out they both liked cricket. I hope they get to see some!

Meals were not served whilst we were there but we have been informed that Uncle is eating rather well and has no complaints.

The support given to residents is second to none, we can rest easy knowing Uncle is in good hands.

Many thanks to the staff at Kiwi, you all deserve a medal for your kindness.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Good. No complaints.

How likely would you be to recommend Dovecote View? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Dovecote is a very nice residential care home to be in. The staff and management are very good and friendly. I have been in here two years and have nothing to complain about.

How likely would you be to recommend Dovecote View? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Feel very happy my brother is so settled. Wonderful staff, very caring.
He is left happy with activities and motivated.
He tells me he is happy to end his days here.

How likely would you be to recommend Kesson House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Food and attention both excellent. Care excellent.

How likely would you be to recommend Cherry Tree House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am writing in relation to the Christmas events that the team at Heanton Nursing Home put on at Christmas.
The entertainer, the most joyous individual I have ever meet, put on a show for the residents and myself. He was joined by, what I believe to be, the local church group.
Everyone in attendance was captivated by the performance.

I turned up just as the show was starting and was also informed that the home was visited by Santa Claus, who spoke to my father and engaged with him on a personal level.

I have nothing but praise for the staff at Heanton. The care they deliver and the manner of which they deliver it is the sole reason why I picked them as a home for my ailing father. The package they deliver is vastly different to what else is on offer. I would highly recommend them to all who fancy a home that isn't the same as what you've seen on the TV!

How likely would you be to recommend Heanton Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been at Brook View since mid-November and find the care home quite satisfactory for my needs.

How likely would you be to recommend Brook View? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

As a family, we were impressed from the start by the professional yet relaxed attitude of all the staff. It was always easy to communicate with everybody and discuss any issues that were raised and we feel that Dad's well-being, as a whole, was a priority. Though it would always have been impossible to find the perfect solution to his problems and needs, his stay at Saintbridge House was the best solution in the circumstances. He had the opportunity, as far as possible, to maintain his own sense of character and be himself and we found the staff accommodating, cheerful, caring, respectful and attentive. From our experience, the consistency of the staff and their high numbers also suggests that the emphasis at Saintbridge House is on care, both for the residents and the employees. It seems from our perspective to be a happy place to live and to work. We would have no hesitation in recommending it to anyone.

How likely would you be to recommend Saintbridge House Nursing & Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum has severe dementia and has never liked staying in previous care homes, but Mum has really settled well at Trefoil House. I know that whilst this is not what I want for my Mum I know that she is safe and well treated and cared for. Mum is happy at Trefoil House. Mum has access to doctors when required, a hairdresser on site and is taken to the dentist when needed. The staff are wonderful and caring to all the residents too.

How likely would you be to recommend Trefoil House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Today I had a lovely time visiting my wife at Bandrum. We had all the family together and went to the Christmas event in the café.
It was lovely to spend such precious time with my wife and family in the lovely surrounds of the café.
The staff here are really nice. Nothing is too much for them and the care is wonderful. Thank you.

How likely would you be to recommend Bandrum Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My cousin entered Vicarage Court in poor condition. After a short time, she really improved mentally and physically after receiving excellent care.
The staff have always been most welcoming to us and my cousin received lots of care and attention. She made friends and blossomed due to the care and the kindness that she received.
The food the clients receive is lovely fresh home cooking and presented really well. Facilities are also excellent.
The care home has a lovely warmth and cannot praise the staff enough.

How likely would you be to recommend Vicarage Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My gran has been here for over a year and I was asked to fill in one of these reviews after the Christmas party. I am happy to do it as I think Foxley is a great home. Great staff, great management and they always make the residents happy. The party was amazing, such a good atmosphere, great food and great music. I'm so happy my gran is here and would always recommend Foxley house to anyone.

How likely would you be to recommend Foxley House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father was a resident at Sandbeck House and we were extremely impressed with the care, compassion and professionalism of all the staff team. They work extremely hard to give residents a good quality of life. They cared for my father in every aspect of his personal needs with extreme dignity. The father was made to feel at ease. I would thoroughly recommend Sandbeck to anyone needing to make the difficult decision of using residential care. I have given staff my details so if anyone needs to speak to a genuine relative I would be more than happy to speak first hand. Well done Sandbeck you are first rate.

How likely would you be to recommend Sandbeck House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I have been here since early December. For respite care with a view to permanent residency. I cannot praise all staff enough for their help and respect. I have been treated with complete dignity and dedication. All the facilities are excellent and my room really feels like " home" to me. Nothing is ever too much trouble for the staff to help me.

How likely would you be to recommend The Mount Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum passed away peacefully on the 2nd of January after being in the care of Oak House for 18 months. The compassion and dedication demonstrated to mum throughout this difficult time of life was second to none. They treated her as family, not a patient. My thanks go to two particular healthcare assistants.

How likely would you be to recommend Oak House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am extremely happy with the care provided for my mum at Kesson House. The staff are always happy to discuss mums care, we are welcome at any time to visit and mum always looks neat, clean and well cared for. I would not look anywhere else for care as I am sure that the care she receives could not be bettered.

How likely would you be to recommend Kesson House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

When visiting my mum on Sunday 27th November, I found it was one of the best visits to the home to date.

All the residents, including my mum, were in good spirits and the staff that were on shift should be congratulated on their manners towards the residents and family visiting. Nothing was too much trouble and all the residents were treated in a very calm nature, which to me means calmness all round. So please pass on my thanks to all the staff concerned. They are doing an amazing job and I am proud to know that my mum is part of your home.

I would never hesitate to recommend thorp house to anyone looking for a care home in the future.

How likely would you be to recommend Thorp House? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Thank God for Moat House. My 93 year old father-in-law entered Moat House 2 years ago extremely ill and in poor shape. The fantastic, lovely and caring staff have done wonders in improving his health and he now enjoys his life there. Especially all of the amazing activities and entertainment that goes on. A luxury home with great care!

How likely would you be to recommend Moat House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Made to feel at home. The staff are very friendly and always on hand, I feel there should be more staff especially at night. Dad settled in better than we expected. Carers are overworked they really need more help two on night shift is not acceptable.

How likely would you be to recommend Milton Grange Nursing Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Alice Karran, Manager at Milton Grange Nursing Home responded to this review on 18 Jan 2017:

There is 4 staff on night duty and a twilight worker, giving 5 staff overall on night duty until 11 pm. There is then 4 staff all night in the care home as per staffing notice.

When we needed a care home for respite for my mother-in-law I phoned the home to be told we could go and view a freshly decorated room for her to stay in, and we viewed it and decided it was for us and for her to stay. She was welcomed into the home by all very friendly staff and she has a lovely room and very good food, perfect 24hr attention and she has now decided to stay in the home permanently after receiving all the first class attention she has received.

How likely would you be to recommend Culrose House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been at the care home for five months now and can only comment as the best home in the area. I have visited many homes and my mum had a short stay at another care home. The difference is unbelievable !! The main plus points starting in order are,
1, The excellent caring staff, the food, standards of cleanliness and location, I cannot fault anything about the home.
I go back again to the staff everyone I have met is doing the job because they care and want to do it and other care homes seem to employ temp staff that just go through the motions.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

As usual, my husband is being well cared for and staff are excellent with him all the time.

How likely would you be to recommend Kinnaird Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent