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Very warm, welcoming atmosphere. Tone set by the manager who is very approachable and helpful. Site is on 4 floors and not easy to manage; some rooms have access to small (4steps) flights of stairs. This is a concern when residents have problems with balance and falling.

How likely would you be to recommend The Lodge? Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Satisfactory

Overall I am extremely pleased with Thornfield. The staff are friendly and helpful and very supportive of the residents. Management is similarly helpful and is always available.

How likely would you be to recommend Thornfield Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Wonderful home, staff are fantastic- so caring with being a small nursing home the staff are able to offer a friendly, caring environment. I would definitely recommend to family/friends.

How likely would you be to recommend Wrenbury Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum only moved in two days ago. Staff very welcoming to her and to us. We were hoping that the room would have been redecorated (or touched up) before we arrived and still needs scruffs repainting. Everything is clean and warm and Mum is getting all the attention she needs.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Just wanted to let you know that I find the staff at Hall Park Care Home a wonderful team, helpful time to listen and very caring. However, I would like to give my gratitude to the reception staff they also are doing a fantastic job supporting with any problems that may occur.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I stayed at Maun View after leaving hospital whilst I waited for my bungalow to be finished. It's a nice place. Very kind carers who will do anything for you and look after you very well. Meals are a lot better than hospital and have decent portions. I've never lived in a home before and the buzzers were noisy at first but I got used to them eventually but overall I had a lovely stay.

How likely would you be to recommend Maun View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

For the past eleven months, my mother has been at Pen-y-Garth in Brymbo. We, as a family have seen a drastic improvement in her general health and hygiene. She has settled into what she now considers to be her home and in her words, she feels safe. This is largely due to how well the staff deal with her condition. They also give us a fantastic welcome when we visit and make us feel like part of one big happy family.

How likely would you be to recommend Pen-y-Garth EMI Residential & Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife is on the dementia unit. She needs one to one care. She is well cared for and is happy.

How likely would you be to recommend Summerfield House? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Our mother has been in Baugh House for approximately two months after a similar, but not very successful amount of time in a different home. We were impressed by the whole team at Baugh House from our firs visit and have continued to be very happy in every aspect of this home. The staff are genuinely caring, have lots of patience with residents and are pro-actively open and honest with relatives. Whilst nobody really wants to see a relative move into care, we are very reassured and comforted to know that she is in a safe environment and is being cared for in a kind and compassionate way.

How likely would you be to recommend Baugh House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum spent the last twelve months of her life here and I could not have asked for more in the care she received. She was encouraged to get better and be involved but this was difficult as mum had dementia.

How likely would you be to recommend Merton Place? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum moved in after my dad passed away, he was her main carer at home as she is not mobile. Had a major operation in Birmingham (full knee replacement). She has settled so well, enjoys the company of everyone and the friendly efficient carers and activity staff. She feels safe and I have not seen my mum so happy and well in a long long time.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

After struggling for several months, to give the adequate care in her own home to our 96-year-old Mum, we found her a place in Whitefriars in Stamford. Although she was only with us another four months. We had peace of mind knowing she was being so well cared for. I and my Family can't thank everyone enough from the Managers, the Admin staff and the wonderful Care assistants and Volunteers.

How likely would you be to recommend Whitefriars? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

As a family, we have been overwhelmed by the outstanding care my father is receiving. The culture in the home is excellent with the resident's needs and desires as the main focus. The leadership is very strong and the carers provide truly personalised care- they even look like they enjoy working there. Rated "outstanding" by CQC I can only agree wholeheartedly.

How likely would you be to recommend Dowty House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum was only a resident for three months before she sadly passed away, but during that time she received excellent care from all the staff. Her room was very comfortable and clean. the food was exceptional, the facilities for socialising were excellent and the nursing/care staff were patient, kind, caring and supportive not only to mum but also to me. The general ambience of this home is excellent more like a five-star hotel! I could not have asked for a better environment for mum during her last days "Highly recommended " does not seem sufficient praise! Thank you.

How likely would you be to recommend Park View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I find Kirby House to be friendly, caring home where mum is considered in every aspect of their care for her. The staff are lovely to mum and treat her in a loving, jolly way she often has a laugh with them and they treat her with the dignity she deserves.

How likely would you be to recommend Kirby House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Kingfisher staff look after my mum in the best possible way. They treat her as if she was their own mother. They are patient and always happy. As a visitor, they treat me as if I were a family member and I always feel welcome. They invited me to their mealtimes and also to everyone of the numerous get togethers for coffee, drinks or game time.
Every staff member goes above and beyond to help my mother and myself. They all know her so well that they anticipate her needs. I witness the staff do the same for every other resident also. It is a warm and inviting environment with an enormous amount of love to go around

How likely would you be to recommend Kingfishers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt's health has improved no end since becoming a resident. She seems happy and content.

How likely would you be to recommend Abbotts Barton? Don't know

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Avon Lodge are lovely. They make you very welcome. I am very happy with it.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Cleanliness: Excellent

Food & Drink: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Kathy Marshalsea, Manager at Avon Lodge Care Centre responded to this review on 29 Sep 2016:

Thank you for your lovely comments, I will pass it on to the team.

I have been very happy with my stay in Ashley. I have had so many laughs with staff and residents. I didn't know these places exist - it has been a boost in my confidence. Only wish I could live here. I have never come across a group of staff that get on so well together. The atmosphere is so friendly and welcoming.

How likely would you be to recommend Grevill House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been at Kingfisher for over one and a half years. We chose it after lots of research and visits to other homes, and it stood out for its friendly and caring atmosphere. She has settled well and enjoys chatting and catching up with the staff. She says "I'm very spoiled really!" The new activity co-ordinator has been outstanding engaging her in activities and outings. The nurse has greatly improved her skin problem with help from the other carers. She has dementia and they know her well and encourage her. Residents really enjoy the parties and special events held at Kingfisher. I attended a Thai BBQ and dance event yesterday and their Royal Street Party was a great success too. All this is down to the excellent staff members, who are cheerful and welcoming. A resident I was talking to yesterday has been there six years and he said this is a lovely home.

How likely would you be to recommend Kingfishers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I transferred my elderly mother to Prideaux Lodge in February 2016 as she was no longer coping alone at home with a care package. Mum had dementia and was very confused. The Staff at the home spent a lot of time with her helping her to settle in. I chose Prideaux Lodge because of its pleasant, clean and comfortable environment and the friendly and caring attitude of its staff. The rooms are homely, well decorated and maintained, with modern spotless bathrooms.

You hear such horror stories about elderly care homes but I made the right choice with this one. Mum was given a great deal of attention by staff who genuinely seemed to care about their residents. There were plenty of activities in which residents were encouraged to participate. I am grateful to everyone there for making my mother's last months so comfortable and happy. Mum died there peacefully in August.

How likely would you be to recommend Prideaux Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum is happy and well looked after. The home is clean and comfortable and the staff are professional, friendly and helpful.

How likely would you be to recommend Barnby Court Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Set in the original Municipal Buildings, Charing House is directly adjacent to Gillingham Park and therefore gives a relaxing outlook from many of the residents' rooms and also the facility for residents to be able to walk with their families around the park, if sufficiently mobile to do so.

In our opinion, care is of a high standard at Charing House and we have been very happy with how our loved one is treated.

We would highly recommend this care home to others seeking a clean, caring and dignified environment for their relative.

How likely would you be to recommend Charing House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

From the day my sister was admitted to Bromford Lane Care Centre. I was impressed by modern space and fresh clean state of the entrance, lifts, corridors and the room. There was no stale smell of urine anywhere. I realise how committed cleaners have to be to achieve that.
My sister came directly from the hospital to nursing care and I was very relieved when they could offer her a permanent place there. The staff were always obliging and gave adequate care to her. My sister always said when asked that they were always very kind to her. My sister never asked to come home so for all that I am very grateful to Bromford Lane Care Centre. Well done.

How likely would you be to recommend Bromford Lane Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A very well organised home. Staff are caring and helpful in every way. All aspects of this home are most satisfactory.

How likely would you be to recommend Westwood? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent