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We have recently had to move my Mother from another home to Osbourne Court as it was purpose built so that there are no stairs (unlike previous home). As a family we have been incredibly impressed by the care and attention Mum is getting. She has a lovely room that is kept clean and tidy, Mum herself always looks well dressed and tidy and is definitely enjoying being in her new surroundings.

How likely would you be to recommend Osbourne Court? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

-Really enjoy the activities on offer.
-Room is comfortable and very pleasant. Enjoy all the food apart from pork! I find it nice not having to cook.
-The only thing I would like is a bit more exercise, as I am very physically fit.
-Overall sunrise is fantastic and I would recommend to anyone if they are all like this.

How likely would you be to recommend Sunrise of Banstead? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was in the adjacent care home (with dementia) until a stroke necessitated nursing care. She was consequently moved to Elmwood. Staff are excellent and the manager is forthcoming and commutative. My mothers condition is distressing, but my family and I firmly believe that she could not be in a better place, under the circumstances.

How likely would you be to recommend Elmwood House Nursing Home? Extremely Likely

Care / Support: Excellent

My friend has been in Hethersett Hall for a year now. She has settled very well and looks on it as "home". Although there have been staff changes we notice how very caring the staff are.

How likely would you be to recommend Barchester Hethersett Hall? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother had a stroke 6 months ago and my dad wanted to be with my mother. Tunbridge Well Care Centre have been very helpful and organised admission very quickly and efficiently. My dad although 91, is still active and the staff accompanied him to the local paper shop until he got used to his route.
They have also taken my parents out for walks. The staff are all very caring and approachable. I am kept regularly informed of any issues regarding my parents. The home is clean and holds regular activities.

How likely would you be to recommend Tunbridge Wells Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

I couldn't of asked for a more secure, safe and loving home for my mother after the death of my father. The staff were fantastic, very friendly and it is very clear they love their job at Shadon.

How likely would you be to recommend Shadon House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Both my parents have been living at Cherry Tree since Christmas- one just before, one just after. In a very short time the home has provided two very vulnerable people, but with very diverse needs, a safe, caring, supportive and friendly environment. The staff have also found time to reassure my husband and me.

How likely would you be to recommend Cherry Tree Care Home EMI/EMH Residential? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Great care taken in a loving environment. Levels of dementia vary, my mother-in-law's is relatively average but even the worst are very well looked after. The whole environment is loving, caring and familiar.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother was a resident in Flemington Care Home for just over 2 years.
During that time she received excellent care, and was also treated with dignity and respect.
As her health deteriorated her care plan always reflected her changing needs.
I would have no hesitation in recommending this home as it relieved a great deal of family stress. As we know she was receiving the best care possible.

How likely would you be to recommend Flemington Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

I miss home but staff good to me and I'm happy. Nice room and no problems.

How likely would you be to recommend Thornhill House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Plymbridge House staff have been supportive, caring and considerate to my mother-in-laws needs. They arrange outings and activities. They keep us well informed and ensure we are involved with her care plan. We are very pleased with the service the care home provides and would recommend there highly.

How likely would you be to recommend Plymbridge House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

My mother was in the home four years ago, the care here was excellent then, now my husband is here, and has been here 1 year and 3 months and the standard is still as excellent as it was four years ago. He elected to stay here because he thought it was so wonderful. One of his favourite things is going out on the mini bus 3 times a week.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I like it here and I am happy here, I find my room comfortable and the bed. I enjoy the activities, particularly the flower arranging and the poetry reading. I enjoy the food. I get on with all the staff and feel there is a good atmosphere. I like that visitors can come and see me at any time- there are no visiting hours. The only thing is the cost which is a negative.

How likely would you be to recommend Sunrise of Banstead? Likely

Care / Support: Good

My mother was in the adjacent care home (with dementia) until a stroke necessitated nursing care. She was consequently moved to Elmwood. Staff are excellent and the manager is forthcoming and commutative. My mothers condition is distressing, but my family and I firmly believe that she could not be in a better place, under the circumstances.

How likely would you be to recommend Elmwood House Nursing Home? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sunrise is very good. The carers who came in all know your name which is nice and every member of staff is very friendly. They are very good at getting me to remember to take my tablets. I like that I have the option to take part in the activities if I want to - sometimes I like to watch them. Another thing I would like changed is that there is no crossing to get across the road for us and the road is very busy.

How likely would you be to recommend Sunrise of Banstead? Likely

Care / Support: Good

Staff: Excellent

My mother had a stroke 6 months ago and my dad wanted to be with my mother. Tunbridge Well Care Centre have been very helpful and organised admission very quickly and efficiently. My dad although 91, is still active and the staff accompanied him to the local paper shop until he got used to his route.
They have also taken my parents out for walks. The staff are all very caring and approachable. I am kept regularly informed of any issues regarding my parents. The home is clean and holds regular activities.

How likely would you be to recommend Tunbridge Wells Care Centre? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

First of all we're pleased to be here. We had no previous experience of care homes and it is very much better that I anticipated. The whole ambience and atmosphere is very good. The staff are kind, responsive and caring. I take part in very few of the activities but I can if I want to. The food is good however I feel we are given too much. I would like it if the evening meal was later. I particularly enjoy the country drives, we were told Sunrise of Banstead was better than most and I think it is.

How likely would you be to recommend Sunrise of Banstead? Likely

Care / Support: Good

Staff: Good

Both my parents have been living at Cherry Tree since Christmas- one just before, one just after. In a very short time the home has provided two very vulnerable people, but with very diverse needs, a safe, caring, supportive and friendly environment. The staff have also found time to reassure my husband and me.

How likely would you be to recommend Cherry Tree Care Home EMI/EMH Residential? Extremely Likely

Facilities: Good

Cleanliness: Good

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I have been here 18 months and I love it. My room is perfect and very comfortable. The staff are all excellent. I run the Saturday morning dominos this is fantastic. Everyone thoroughly enjoys taking part in this activity. The staff are very interested in what we are up to everyday. Excellent food and I enjoy the service.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

My mother was a resident in Flemington Care Home for just over 2 years.
During that time she received excellent care, and was also treated with dignity and respect.
As her health deteriorated her care plan always reflected her changing needs.
I would have no hesitation in recommending this home as it relieved a great deal of family stress. As we know she was receiving the best care possible.

How likely would you be to recommend Flemington Care Home? Extremely Likely

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was given great care throughout her stay, the staff were professional, caring and attentive, ensuring her last days were comfortable.

How likely would you be to recommend Skell Lodge Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

I found the home very welcoming and very supportive, especially after mum died. The staff were caring and compassionate and we all became the extended family. They helped mum keep her dignity as much as her illness allowed and encouraged her interests. The home is a very 'musical' home and both mum and I were able to participate in "shows" run for and by the home which we both enjoyed.

The activities and outings on offer were fun and varied and we were encouraged to make full use of them, which we all did as a family. The environment inside the home was spacious, yet cosy and the gardens well kept and much used by residents. We were very pleased with our choice and wish mum could have lived to enjoy it all for longer.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Plymbridge House staff have been supportive, caring and considerate to my mother-in-laws needs. They arrange outings and activities. They keep us well informed and ensure we are involved with her care plan. We are very pleased with the service the care home provides and would recommend there highly.

How likely would you be to recommend Plymbridge House? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Good. My room is small but comfortable I keep myself active. I have been teaching children for a long time so I am not as active as I was then! Very fun relationship with staff, feel like the staff are my friends. I am not sure if it is good value for money as my family deal with that. I would recommend it highly to someone else looking for a care home.

How likely would you be to recommend Sunrise of Banstead? Don't know

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

First of all we're pleased to be here. We had no previous experience of care homes and it is very much better that I anticipated. The whole ambience and atmosphere is very good. The staff are kind, responsive and caring. I take part in very few of the activities but I can if I want to. The food is good however I feel we are given too much. I would like it if the evening meal was later. I particularly enjoy the country drives, we were told Sunrise of Banstead was better than most and I think it is.

How likely would you be to recommend Sunrise of Banstead? Likely

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Good

My mother was given great care throughout her stay, the staff were professional, caring and attentive, ensuring her last days were comfortable.

How likely would you be to recommend Skell Lodge Residential Home? Extremely Likely

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Good. My room is small but comfortable I keep myself active. I have been teaching children for a long time so I am not as active as I was then! Very fun relationship with staff, feel like the staff are my friends. I am not sure if it is good value for money as my family deal with that. I would recommend it highly to someone else looking for a care home.

How likely would you be to recommend Sunrise of Banstead? Don't know

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Excellent

I like it here and I am happy here, I find my room comfortable and the bed. I enjoy the activities, particularly the flower arranging and the poetry reading. I enjoy the food. I get on with all the staff and feel there is a good atmosphere. I like that visitors can come and see me at any time- there are no visiting hours. The only thing is the cost which is a negative.

How likely would you be to recommend Sunrise of Banstead? Likely

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Sunrise is very good. The carers who came in all know your name which is nice and every member of staff is very friendly. They are very good at getting me to remember to take my tablets. I like that I have the option to take part in the activities if I want to - sometimes I like to watch them. Another thing I would like changed is that there is no crossing to get across the road for us and the road is very busy.

How likely would you be to recommend Sunrise of Banstead? Likely

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

I enjoy living here the food, staff and facilities are excellent.

How likely would you be to recommend Glennie House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Pentlow are wonderful, look after mum excellently as make me and my little dog welcome- feel part of a big family- would be lost without them and their help.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

I have been here 18 months and I love it. My room is perfect and very comfortable. The staff are all excellent. I run the Saturday morning dominos this is fantastic. Everyone thoroughly enjoys taking part in this activity. The staff are very interested in what we are up to everyday. Excellent food and I enjoy the service.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Satisfactory

I am delighted with the staff and catering at Hillfield Care Home. Hillfiel is a very homely & caring place you can feel the good atmosphere when you walk in the front door. The care the staff give to my partner is excellent . The staff are very friendly nothing is a problem.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I found the home very welcoming and very supportive, especially after mum died. The staff were caring and compassionate and we all became the extended family. They helped mum keep her dignity as much as her illness allowed and encouraged her interests. The home is a very 'musical' home and both mum and I were able to participate in "shows" run for and by the home which we both enjoyed.

The activities and outings on offer were fun and varied and we were encouraged to make full use of them, which we all did as a family. The environment inside the home was spacious, yet cosy and the gardens well kept and much used by residents. We were very pleased with our choice and wish mum could have lived to enjoy it all for longer.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Having a long association with Wessex Lodge covering many residents I have nothing but praise for this home. The staff at all levels are polite, friendly and caring- the home is always immaculately clean, bright and warm and the residents are settled and content. There is good liaison with local G.P's.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

The staff at Pentlow are wonderful, look after mum excellently as make me and my little dog welcome- feel part of a big family- would be lost without them and their help.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My 85 year old friend, was treated with the utmost dignity and respect. Most meals requested were given, diets accommodated (my friend was diabetic). Call bell answered promptly. All staff are friendly, courteous and very helpful. I would highly recommend this home, especially as it has only just opened, plus physio was given when asked for.

How likely would you be to recommend Bexhill Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Having a long association with Wessex Lodge covering many residents I have nothing but praise for this home. The staff at all levels are polite, friendly and caring- the home is always immaculately clean, bright and warm and the residents are settled and content. There is good liaison with local G.P's.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Good

Excellent care home, clean, friendly, caring , conscientious, well mannered and polite staff.

How likely would you be to recommend Allingham House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent