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I visit almost daily to help at lunch time, and am always made to feel welcome. There is a calm and friendly atmosphere in the dementia unit generally. All the staff including cleaners, carers, nurses and kitchen staff are friendly and polite. I feel the staff training sessions have improved the handling of patients care. Personally I have no complaints about staff and they are always willing to help if I ask. (Help for my husband to be moved into a wheelchair or to be taken to the toilet).

How likely would you be to recommend Glebefields Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

My father needed to be moved to a nursing home for dementia as his deteriorating health meant his needs were increasing and his residential care home could not cope. The carers made his move so much easier than we thought possible. The staff have been so welcoming and helpful and my mother and I feel assured that my father is getting the best possible care.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

On arrival I am always greeted by a cheery welcoming administrator. Mum is kept clean and tidy and is always happy which reflects her contentment. I visit regularly and care is consistently good and with the refurbishment the floor looks very welcoming. If I've any concerns, I raise them with floor staff in confidence that it will be dealt with. Mum is clearly popular with the staff and relaxed and happy.

How likely would you be to recommend Finavon Court - Forfar? Likely

Care / Support: Excellent

I have nothing but praise for the Red House and it's staff. Putting my mother into care was a difficult decision, but was the right thing to do. The staff are lovely and my mother is clearly happy and well looked after. The staff are courteous and friendly, and willing to answer any questions. The atmosphere is good and feels well managed. I'm glad that we chose this home.

How likely would you be to recommend Red House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I would like to congratulate you on the amazing standards of caring at Boultham Park. My aunt was a resident for 11 years and died recently at the grand old age of 100. The staff are dedicated, friendly and caring not only to the residents but the extended family. I live 3 hours drive away, but was always happy to leave my aunt, confident that she was content and well cared for. I only wish other homes in my area (that I visit) were up to your standards. My thanks to all concerned.

How likely would you be to recommend Boultham Park House? Extremely Likely

Care / Support: Excellent

My friend has had to go into care and we are so pleased with the care she has received so far at The Dell. We are always informed if there is anything medical eg. seeing a doctor. The room is light, airy and comfortable. She was able to have her own personal things put up as well. The food is all freshly cooked and she is really enjoying it. The staff are jolly and very helpful.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All the staff are smiley, happy and caring, the food is good and plentiful, I am bed-bound but my room is cleaned every day.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Care / Support: Good

A Christian caring community where each resident is encouraged and supported to be as independent as they wish or are able. Informal atmosphere and lovely grounds. Management always has time to discuss any concerns or issues.

How likely would you be to recommend Moorland House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Good

Turnpike is a pleasant and safe environment to leave mum for daycare. Knowing this I am able to continue to work before taking over her care for the rest of the time. On a personal level mum would benefit from a more physically active day, however, the companionship needs are helped by the environment.

How likely would you be to recommend Turnpike Court? Likely

Care / Support: Satisfactory

Staff: Good

Management: Good

Chris Machin, Home Manager at Turnpike Court responded to this review on 27 May 2016:

Thank you very much for taking the time to give us this feedback. We are delighted that you are finding our day care service a valuable way of helping to support your mother. We will discuss ways of getting her involved in more exercise based activities. Thanks again for choosing Turnpike and it's a pleasure to have your mum with us.

The care and kindness shown to my sister in the short term she has been in your home by the staff and management has been excellent.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister in law receives a high standard of care and is happy to live here. The room is of a high standard and she is lucky to have fabulous views of the opposite valley. The food is lovely and fresh and served hot.

How likely would you be to recommend Southfield? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

I would like to congratulate you on the amazing standards of caring at Boultham Park. My aunt was a resident for 11 years and died recently at the grand old age of 100. The staff are dedicated, friendly and caring not only to the residents but the extended family. I live 3 hours drive away, but was always happy to leave my aunt, confident that she was content and well cared for. I only wish other homes in my area (that I visit) were up to your standards. My thanks to all concerned.

How likely would you be to recommend Boultham Park House? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are very caring and treat guest with great respect.

How likely would you be to recommend Red House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have enjoyed my stay at Richmond House, it is a warm and welcoming environment. The staff members are all polite and helpful. I have liked the meals provided daily which are tasty and fresh.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Turnpike is a pleasant and safe environment to leave mum for daycare. Knowing this I am able to continue to work before taking over her care for the rest of the time. On a personal level mum would benefit from a more physically active day, however, the companionship needs are helped by the environment.

How likely would you be to recommend Turnpike Court? Likely

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Chris Machin, Home Manager at Turnpike Court responded to this review on 27 May 2016:

Thank you very much for taking the time to give us this feedback. We are delighted that you are finding our day care service a valuable way of helping to support your mother. We will discuss ways of getting her involved in more exercise based activities. Thanks again for choosing Turnpike and it's a pleasure to have your mum with us.

On arrival I am always greeted by a cheery welcoming administrator. Mum is kept clean and tidy and is always happy which reflects her contentment. I visit regularly and care is consistently good and with the refurbishment the floor looks very welcoming. If I've any concerns, I raise them with floor staff in confidence that it will be dealt with. Mum is clearly popular with the staff and relaxed and happy.

How likely would you be to recommend Finavon Court - Forfar? Likely

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Sycamore Court has a very friendly feel, the staff are so helpful and professional. My Father is very happy here. It's positioned in beautiful surrounding countryside. When visiting my Father all the other residents seem happy and the staff really look after them.

How likely would you be to recommend Sycamore Court? Extremely Likely

Care / Support: Excellent

Mandy Lee, Service Manager at Sycamore Court responded to this review on 27 May 2016:

Thanks Mark for your kind words, we are pleased that your father is happy at Sycamore Court

I visit almost daily to help at lunch time, and am always made to feel welcome. There is a calm and friendly atmosphere in the dementia unit generally. All the staff including cleaners, carers, nurses and kitchen staff are friendly and polite. I feel the staff training sessions have improved the handling of patients care. Personally I have no complaints about staff and they are always willing to help if I ask. (Help for my husband to be moved into a wheelchair or to be taken to the toilet).

How likely would you be to recommend Glebefields Care Home? Likely

Treated with Dignity: Excellent

Very pleased with the quality of the home and the thoughtful, caring staff. Nothing is too much trouble. Family member has settled in quickly and says we couldn't have found him a better place in which to live the rest of his life.

How likely would you be to recommend Anya Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife was suffering from Alzheimers and died here at just 62 years old after last three months here at Kew House. Generally myself, family and friends all liked the friendly ambience of Kew together with truly compassionate care staff.

How likely would you be to recommend Kew House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Very pleased with the staff and caring for my mam in this care home.

How likely would you be to recommend Field View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I came into Glenroyd first week in March and as I came through the front door the welcome was excellent and everybody was so nice and kind and the establishment was 100% up to standard and can't be faulted. I would like to stay as it is my wish to spend my time here for a very lovely time as it has got a lovely garden which you can go and relax and enjoy peoples company.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

My sister in law receives a high standard of care and is happy to live here. The room is of a high standard and she is lucky to have fabulous views of the opposite valley. The food is lovely and fresh and served hot.

How likely would you be to recommend Southfield? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have just moved my mum from another care home. Autumn house staff were very caring with mums move. She went for visits then meals and was happy for me to leave her in their company. Throughout the visits mum was well cared for. When the move came I asked if I could decorate mums room. I went to Autumn House armed with wallpaper and paint, in a matter of days mums room was transformed by the handy man to a room of Beauty. I added the finishing touches. Nothing was too much trouble for the handy man. Day of move I took mum to her room - the look and smile was so good to see. I new she would be happy. Mum has alarms on her bed/chair walked with staff so I know she is as safe as possible. Mum has started to gain weight and is becoming her own lively self again and this is in weeks. Mum is monitored for her care needs and I am informed of any problems or changes. The manager/staff/handyman and all involved have made a distressing time for mum and me a happy out come. Thank you so much.

How likely would you be to recommend Autumn House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

All the staff are smiley, happy and caring, the food is good and plentiful, I am bed-bound but my room is cleaned every day.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I live at De Brook Lodge. I enjoy living here as my husband has died, I am now not lonely and have lots of friends. My room is lovely and my family can visit as often as they can.

How likely would you be to recommend De Brook Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

I have just moved my mum from another care home. Autumn house staff were very caring with mums move. She went for visits then meals and was happy for me to leave her in their company. Throughout the visits mum was well cared for. When the move came I asked if I could decorate mums room. I went to Autumn House armed with wallpaper and paint, in a matter of days mums room was transformed by the handy man to a room of Beauty. I added the finishing touches. Nothing was too much trouble for the handy man. Day of move I took mum to her room - the look and smile was so good to see. I new she would be happy. Mum has alarms on her bed/chair walked with staff so I know she is as safe as possible. Mum has started to gain weight and is becoming her own lively self again and this is in weeks. Mum is monitored for her care needs and I am informed of any problems or changes. The manager/staff/handyman and all involved have made a distressing time for mum and me a happy out come. Thank you so much.

How likely would you be to recommend Autumn House? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I've found the home lovely and friendly . My mum is being looked after and seems happy. There a very good smell to the home, and the food seems okay.

How likely would you be to recommend Guide Lane Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Sycamore Court has a very friendly feel, the staff are so helpful and professional. My Father is very happy here. It's positioned in beautiful surrounding countryside. When visiting my Father all the other residents seem happy and the staff really look after them.

How likely would you be to recommend Sycamore Court? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Mandy Lee, Service Manager at Sycamore Court responded to this review on 27 May 2016:

Thanks Mark for your kind words, we are pleased that your father is happy at Sycamore Court

My mother moved into this care home ten weeks ago after a few respite stays. The standard of care on every occasion has been excellent, the staff are very friendly and helpful nothing is too much trouble. When there's been a problem with my mum's health they are quick to react and keep the family informed and take really good care of her.

How likely would you be to recommend Bracebridge Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I live at De Brook Lodge. I enjoy living here as my husband has died, I am now not lonely and have lots of friends. My room is lovely and my family can visit as often as they can.

How likely would you be to recommend De Brook Lodge? Extremely Likely

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My wife was suffering from Alzheimers and died here at just 62 years old after last three months here at Kew House. Generally myself, family and friends all liked the friendly ambience of Kew together with truly compassionate care staff.

How likely would you be to recommend Kew House? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has just spent six months on the residential side of the home - sadly passing away there a couple of days ago. I could not have been more pleased with our choice of home - the care that she received was first-class in a genuinely caring, family type environment, where she and all the other residents were treated with the utmost compassion and dignity.

I visited my Mum on a daily basis and could see at first hand that nothing was too much trouble for the staff and that included everyone - from residential and nursing staff to cleaning, laundry, catering and admin. I see this as a huge credit to the way the home is managed by the respective team leaders in residential and nursing and of course managed overall by the very professional registered manager. The staff are exceptionally well trained and genuinely enjoy working with the elderly and this is reflected in the warm, happy ambience that you immediately feel in the home.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

I have enjoyed my stay at Richmond House, it is a warm and welcoming environment. The staff members are all polite and helpful. I have liked the meals provided daily which are tasty and fresh.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

No shortage of staff at any time and all staff members very helpful and friendly. Always offered tea/coffee and biscuits when visiting. A very open organisation with nothing to hide. The food seems to be good and generous.

How likely would you be to recommend Kenroyal Nursing & Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I came into Glenroyd first week in March and as I came through the front door the welcome was excellent and everybody was so nice and kind and the establishment was 100% up to standard and can't be faulted. I would like to stay as it is my wish to spend my time here for a very lovely time as it has got a lovely garden which you can go and relax and enjoy peoples company.

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Stones Place is a well run, welcoming, warm and very caring home where the needs of residents is the first consideration. The staff are well trained and treat the residents with dignity and care. There is good partnership working with the NHS.

How likely would you be to recommend Stones Place? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My mother has just spent six months on the residential side of the home - sadly passing away there a couple of days ago. I could not have been more pleased with our choice of home - the care that she received was first-class in a genuinely caring, family type environment, where she and all the other residents were treated with the utmost compassion and dignity.

I visited my Mum on a daily basis and could see at first hand that nothing was too much trouble for the staff and that included everyone - from residential and nursing staff to cleaning, laundry, catering and admin. I see this as a huge credit to the way the home is managed by the respective team leaders in residential and nursing and of course managed overall by the very professional registered manager. The staff are exceptionally well trained and genuinely enjoy working with the elderly and this is reflected in the warm, happy ambience that you immediately feel in the home.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Stones Place is a well run, welcoming, warm and very caring home where the needs of residents is the first consideration. The staff are well trained and treat the residents with dignity and care. There is good partnership working with the NHS.

How likely would you be to recommend Stones Place? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has just spent six months on the residential side of the home - sadly passing away there a couple of days ago. I could not have been more pleased with our choice of home - the care that she received was first-class in a genuinely caring, family type environment, where she and all the other residents were treated with the utmost compassion and dignity.

I visited my Mum on a daily basis and could see at first hand that nothing was too much trouble for the staff and that included everyone - from residential and nursing staff to cleaning, laundry, catering and admin. I see this as a huge credit to the way the home is managed by the respective team leaders in residential and nursing and of course managed overall by the very professional registered manager. The staff are exceptionally well trained and genuinely enjoy working with the elderly and this is reflected in the warm, happy ambience that you immediately feel in the home.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent