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Pulsford Lodge continues to offer both physical and emotional care to both of my parents. They are very proactive, anticipating possible problems then performing effective solutions. All the staff appear to be involved with all residents. You can ask anyone a question and they always know the answer or know someone who does. Effective communication is obviously a high priority for them. They are in regular contact with us on days we are unable to visit and this provides us with reassurance.
We have highly recommended Pulsford Lodge to other families looking for care for their loved ones.

How likely would you be to recommend Pulsford Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was a resident for three years and towards the end of her life. I acted as a volunteer and was a member of the Amenity Committee. Hafan y Waun was and is the most caring place. My brother and I were always assured our mother was cared for with great dignity and the very best attention. On a very basic level, the home itself is bright, modern and spotlessly clean. The staff throughout are professional, diligent and caring. I cannot thank the staff enough for the three years in which my mother enjoyed the activities provided and loved the garden. In the end, my mother died in a safe secure environment. She was shown great respect and love. I always recommend and commend Hafan y Waun to people in the mid-Wales area.

How likely would you be to recommend Hafan y Waun Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Hazel Clements, Home Manager at Hafan y Waun Nursing Home responded to this review on 27 Sep 2016:

Thank you for taking the time to pass on your positive feedback regarding the care and support your Mother received at Hafan y Waun. I would also like to thank you for your personal contribution to the home in giving up your valuable time to be involved in the life or our residents and staff team.

The care is excellent and communication with relatives is very good. Staff are always very friendly and helpful. Reception is exceptional.

How likely would you be to recommend Breme Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Mum was placed here by Worcester hospital. She settled in because all staff made her feel welcome and wanted from day one. Her room is light and airy overlooking the school field and nicely decorated, furnished and clean. Mum is always dressed in matching clothes and the staff make an effort to add a necklace or scarf to her outfit, which pleases her. Activities are good and we like to join in! The in-house hairdresser is an added bonus. Food is freshly made and presented nicely on her plate. It is a truly lovely, caring environment.

How likely would you be to recommend Breme Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt came to this care home in April of this year and so far we have been impressed. It is such a friendly and lovely place.

How likely would you be to recommend Breme Residential Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Mum took up residence in March after accepting the need for 24-hour care. This was not going to be provided whilst still living at home. The move to Bishopsteignton House was not without it's difficulties and challenges, but gradual acceptance of the new surroundings, and an appreciation of the new regime took place. My sister and I have been extremely grateful for the care and compassion shown - such a huge weight off our minds. My mother enjoys the friendliness of the staff and the warmth, comfort and outstanding views from her room. It has now become a home from home.

How likely would you be to recommend Bishopsteignton House? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

My mum spent 10 days at Park house recently and very much enjoyed her say. The team of ladies were really kind and caring and made my mum feel comfortable and at ease. I would certainly recommend Park House to anyone looking for a care home that is homely and has a staff and management who genuinely do care for their residents. An excellent service in every way.

How likely would you be to recommend Park House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am extremely impressed with the level of care that my mum, who has dementia, receives at Woodcot Lodge Gosport. She is always treated with kindness and respect. There is a lovely family feel about the whole place, which is generated by the way the Staff go out of their way to ensure each of their residents is treated as an individual, showing the same care and consideration as if each one is a loved member of their own families. Having recently returned to the home after a stay in hospital, my mum who has been very confused and disorientated; instantly recognised that she was home among friends. I know that whatever happens she is safe and well cared for.

How likely would you be to recommend Woodcot Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I have experienced a consistently high level of care and support for my mother. The staff are always genuinely caring and extremely hard working. It is so reassuring to visit my mum in such a safe and supportive home, and it provides peace of mind to all of us.

How likely would you be to recommend Aarondale Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

The standard of care is of the highest standard, from the management, carers, cleaners, kitchen staff etc. The manager is always available to hear your worries and concerns. She has a way or reassuring you.
My husband has been difficult since his admission, but thanks to all the staff, he is now beginning to settle. The carers are very friendly and caring to both the residents and their families. We can visit at any time which is a bonus. I have already recommended to family, and they are now here. Family more than happy.

How likely would you be to recommend Avery House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

From our first visit the day of the Guinness Book of Records tea party, we felt that this was the place that mum would feel at home.
We were made to feel welcome every time we visited by everyone from reception staff, cleaners, care workers, nurses and management. Mum was treated with respect at all times and the whole team really cared about her and our family. Highly recommended.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum has been a resident of Home Close for over three years now and she is very happy there. The staff are always friendly and welcoming when we visit. It takes a lot of worry off our minds to know that our Mum is being well looked after.

How likely would you be to recommend Home Close? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has lived at Coppelia House for two years. She has a good relationship with staff and residents. Recently my mother had a fall and broke her hip, the support from the manager and staff was excellent. The room that she is in is lovely and she has a view of the garden. The meals are of a good standard and always fresh produce used. Personal care is very good and staff have always made sure mum looks clean and tidy. I feel that Coppelia House is one of the best care homes in this area and would recommend it to anyone.

How likely would you be to recommend Coppelia House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I have lived in the home for five years. The management are very nice. The nursing staff are lovely. The carers are good. The activities co-ordinator is excellent, I enjoy joining in with the activities every day. I can't say a bad word about anybody here.

How likely would you be to recommend Oxford House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent staff and service within the home, very welcoming and friendly. All residents are well looked after and their needs are always met. Cleaniless and catering of the home are very good. Safety of the home is excellent. Overall St Leonards Court delivers an excellent service to all residents, family and friends.

How likely would you be to recommend St Leonards Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Can honestly say there is so much care taken with all residents nothing is too much trouble. I would highly recommend to anybody.

How likely would you be to recommend Frank Foster House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The best thing for my brother-in-law was when he went into Preston Glades Care Home, he hasn't looked back. He is very well looked after and well fed. He is so clean and tidy which he wasn't when he went in and very happy to be there. It also gives us a peace of mind.

How likely would you be to recommend Preston Glades Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

A very friendly, homely care home. All staff and management are very helpful, caring and understanding to both residents and family. My mom has really improved since leaving hospital to stay here. She looks better, feels better and seems more like her old self.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mother was at Allenbrook for a period of ten weeks following a fall. I was very impressed with the care she received, especially when she was transferred directly from hospital and pain management was so important. This was managed very efficiently by the nursing staff, thus aiding her recovery.
My mother has very little vision and at all times great care was taken by everyone to ensure she felt safe and became familiar with the environment.
Any requests made be me or other family members were dealt with promptly and efficiently and it was always possible to talk with members of staff when we visited.
All visitors were made to feel very welcome, even boisterous great grandchildren!
The food was excellent, with choice and variety.
I would strongly recommend Allenbrook to anyone looking for a caring, safe and friendly environment for their relative.
My mother says she will be happy to return to Allenbrook when she can no longer manage at home. A recommendation in itself.

How likely would you be to recommend Allenbrook Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Everybody in the home has been brilliant, and I mean everybody.
Their care is second to none, cannot praise them enough. This home has rebuilt my faith in care homes as you hear so much bad press about them. Those people want to come and check this home. Our family cannot thank you enough for looking after my man. God bless you all.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad has been a resident at Deangate for 3 years. In my opinion, this care home has had a lot of bad publicity. Yes, it's had a lot of work and the staff here have been and always are, very good. Also very good at all the aspects of their communication with residents and visitors.

How likely would you be to recommend Deangate? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mother-in-law has been at Willow Tree Lodge for 3 months now and I have been very impressed with the level of care provided by all the staff. The team are managed very well by the senior staff and all the staff seem to really make an effort to understand each resident and what their needs are. The staff are very good at encouraging individuals to make as much progress as they can while recognising that they may have limitations.
The home always feels very welcoming and there is a lovely atmosphere. We are very happy with the care provided and have no complaints or concerns at this stage. I also know that if I need to raise any issues at all, the senior team are always available to listen.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 27 Sep 2016:

Many thanks for taking the time to complete a review and for recognising the staff who work so hard.

Visiting mum is a pleasure. The care home is bright, cheery and lively. It is well run, the staff are friendly and go out of their way to help and keep the residents happy. It is very clean and tidy. The bedrooms are airy and the residents are able to personalise them. We visited quite a few care homes when deciding where mum should be and this one fitted all her needs, without being geared for people wanting to do classes like yoga etc, which at 93 my is unable to participate in. Mum is very happy and I can't thank the staff and management enough.

How likely would you be to recommend Carrington House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Well, run, caring community with lots to do, good food, good atmosphere, spacious, pleasant rooms and excellent staff.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Very friendly and welcoming home. Excellent caring staff, good quality food, well cooked and served. My wife has been in 4 different residential homes in the area and this is by far the best.

How likely would you be to recommend Avery House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent