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My husbands been in Overbury since February. Excellent staff. Manager has got some great ideas for the place. Everyone goes out of their way to say hello. Cannot fault the care my husband receives. I have worked myself in care homes for years. My husband has had respite in quite a lot over the years. I'm so happy I have found the permanent stay as this can be heartbreaking. I say this with ease the care is brilliant.

How likely would you be to recommend Overbury House Nursing and Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Mum always seemed angry, upset, and depressed. Bringing up the idea of "a home" was met with great resistance.
The end of Feb, mum had another fall that landed her in hospital. Social services advised us that mum needed full time nursing care.
This bought us to Overbury House.
The management and staff couldn't have been nicer. They held my hand as they showed my around, gave me tissues and a hug when the tears started!! I felt I was putting my Mum somewhere she had fought so hard not to go to!
Oh but how wrong I was!!
Right from the moment Mum moved in (to a room we had put all her own furniture into) she seemed to blossom.
From singers, actors, queens birthday party, Mum has joined in with everything.
She is back to the person she used to be! Yes she still gets confused, is very slow on her feet, but gone is the anger, resentment, and meanest that sent old friends running for the door!
Thank you Overbury House, for all that you do. We LOVE YOU!

How likely would you be to recommend Overbury House Nursing and Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

The staff were caring and compassionate. We were all made to feel very welcome and the staff took time out from their work to chat. Mum was treated with dignity and respect at all times and the standard of care was first class. The level of cleanliness was excellent and the meals were first class. We would definitely recommend Aycliffe Care Home.

How likely would you be to recommend Aycliffe Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The atmosphere is lovely. I like their rooms they arrange lots of activities including poetry reading which is wonderful. I have recommended the home to several people. My relation is second cousin also lives at Shalom Care Home he looks well cared for.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Care / Support: Excellent

I cam to Blyth Country House Care Home for urgent care. First time I have been in a care home. My experience of Blyth Country House Care Home is a very good experience I cannot fault it.

How likely would you be to recommend Blyth Country House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My opinion on carers are that they are excellent workers so kind. I find the girls so attentive at all times. When I walk into the lounge, you can be sure they welcome everyone present. I think the food is very good and plentiful, I forgot to mention one of the male carers he is a good worker. Overall I am as happy as I can be about all things.

How likely would you be to recommend Meadowlands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

My mother has been at The Briars for 1 year 5 months now and I have continued to be more than happy and satisfied with the care. Always find the staff very pleasant, helpful and attentive to my mother's needs. I think my mother has benefited from the daily routine and the interaction with staff and other residents.

How likely would you be to recommend The Briars Residential and Care Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am extremely pleased with the care my mother receives at Cubbington Mill. Without the support, integrity and thoughtfulness of all the staff my mother would not be leading such a full life. The food is excellent with a varied menu everyday. A range of activities are offered each week with mum joining in on many occasions, she say she will try anything including the new Thai Chai lessons

How likely would you be to recommend Barchester Cubbington Mill Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Always a welcome from all the staff when visiting my father. Lovely bright airy rooms and corridors with seasonal displays and pictures.

How likely would you be to recommend Oak Lodge Nursing Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The home is always clean and smell free has flowers and a good atmosphere. The carers are kind, caring and considerate. My mother is the resident and sadly she does not always
co-operate with the carers, plus she is reluctant to eat. They try very hard and more patient than I might be. I am happy and satisfied with the care provided. Activities are provided but mum is now 96 and won't join in much, she does enjoy a sing-song.

How likely would you be to recommend Maynell House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Mum always seemed angry, upset, and depressed. Bringing up the idea of "a home" was met with great resistance.
The end of Feb, mum had another fall that landed her in hospital. Social services advised us that mum needed full time nursing care.
This bought us to Overbury House.
The management and staff couldn't have been nicer. They held my hand as they showed my around, gave me tissues and a hug when the tears started!! I felt I was putting my Mum somewhere she had fought so hard not to go to!
Oh but how wrong I was!!
Right from the moment Mum moved in (to a room we had put all her own furniture into) she seemed to blossom.
From singers, actors, queens birthday party, Mum has joined in with everything.
She is back to the person she used to be! Yes she still gets confused, is very slow on her feet, but gone is the anger, resentment, and meanest that sent old friends running for the door!
Thank you Overbury House, for all that you do. We LOVE YOU!

How likely would you be to recommend Overbury House Nursing and Residential Home? Extremely Likely

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Dad has only been in the home for three weeks, he has appeared to have settled well. The staff seems very kind and caring and have appeared to go out of their way to make him settled.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My mother has been here for 2 1/2 years now and I cannot complain about anything the staff are 1st class and more than helpful plus any issues they phone me right away.

How likely would you be to recommend Kinnaird Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Care and communication is good, not always easy to understand the foreign speaking carers, but they seem good at their job. As always a bit understaffed.

How likely would you be to recommend St Clements Nursing Home? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

My mother seem very content and although I only see the home about 1 hour a week, the staff are always very attentive and affectionate with her. My only niggles with her wardrobe is sometimes a little bit smelly and I was asked to buy some shampoo once which is odd when I pay so much for the room anyway. Overall I am very happy with the home.

How likely would you be to recommend Byron House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum is getting increasingly confused and their care continues to be amazing. She looks forward to the activities and outings and is thrilled with being able to continue her interests in gardening, picking out seedlings and growing them with the gardener. She so enjoys chatting to all the staff and they always maker time for this.

How likely would you be to recommend The Old Rectory? Extremely Likely

Care / Support: Excellent

Staff: Excellent

My opinion on carers are that they are excellent workers so kind. I find the girls so attentive at all times. When I walk into the lounge, you can be sure they welcome everyone present. I think the food is very good and plentiful, I forgot to mention one of the male carers he is a good worker. Overall I am as happy as I can be about all things.

How likely would you be to recommend Meadowlands Care Home? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would like to recommend Kendal House to anyone looking to move into residential care.
My mum and Dad moved into Kendak House about 18 months ago.
Unfortunately my mum died a few months ago and my father recently became ill and has moved into nursing care.
During this time all the staff have been dedicated, committed, compassionate, knowledgeable, friendly and caring.
The care they give is of a very high standard.
The staff are knowledgeable and understand the issues relating to individual residents.
The staff have good communication skills and when telephoning with worrying news communicate calmly, with compassion and thoughtfulness.
The food is home cooked are really good especially the cakes.
The rooms bathrooms and kitchen are spotless.
Kendal House has been a huge part of our lives and I would like to say a very big thank you to all the wonderful staff.

How likely would you be to recommend Kendal House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

My husbands been in Overbury since February. Excellent staff. Manager has got some great ideas for the place. Everyone goes out of their way to say hello. Cannot fault the care my husband receives. I have worked myself in care homes for years. My husband has had respite in quite a lot over the years. I'm so happy I have found the permanent stay as this can be heartbreaking. I say this with ease the care is brilliant.

How likely would you be to recommend Overbury House Nursing and Residential Home? Extremely Likely

Treated with Dignity: Excellent

It is the best care home I have experienced either in a work situation or through a relative. The premises both from a visitors point of view and feedback from residents is very good. Staff and management are both helpful and competent.

How likely would you be to recommend North Bay House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

When it became obvious that Mum needed full-time residential care, we had to make the difficult decision of where she should live. I can't imagine her receiving better care anywhere than she did at Coton House. I have visited a number of care and nursing homes over the years and despite the excellent work many of them do, they can be a little depressing. That is not the case at Coton House, where the staff ensure that the atmosphere is a relaxed and happy one. Every time I visited Mum I could see that the staff genuinely care about the people they look after and Mum particularly enjoyed the affectionate ribbing and banter between her and " the girls" - the sort of interaction you can't fake. Mum laughed more during her time there than I can remember her doing for a long time. The directors have put together a wonderful team at Coton House and I'd recommend them to anybody.

How likely would you be to recommend Coton House? Extremely Likely

Care / Support: Excellent

The atmosphere is lovely. I like their rooms they arrange lots of activities including poetry reading which is wonderful. I have recommended the home to several people. My relation is second cousin also lives at Shalom Care Home he looks well cared for.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The house stands on forest surrounded by a small garden with lots of trees in the background where residents can sit. Interior is pleasant with two day lounges with TV, and a room for visitors to talk privately. Resident rooms are simply decorated with ornaments left to the occupant (1 or 2 people) Cleanliness is exceptional daily vacumming, bedding and patients clothes laundered overnight a bit hard on clothes. Food excellent three meals a day with a choice of tow items and attention to residents preferences, also to make sure that they do eat and help them if they cannot themselves. Leisure sessions of exercises to music and two religious services One session on hobbies. Visiting public library service, hairdresser and chiropodist.

How likely would you be to recommend Ailsa House? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

The home is always clean and smell free has flowers and a good atmosphere. The carers are kind, caring and considerate. My mother is the resident and sadly she does not always
co-operate with the carers, plus she is reluctant to eat. They try very hard and more patient than I might be. I am happy and satisfied with the care provided. Activities are provided but mum is now 96 and won't join in much, she does enjoy a sing-song.

How likely would you be to recommend Maynell House? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very well looked after here, I have a nice bed to sleep in, and my own recliner chair which I brought with me. I have a lovely bath here, which I couldn't have at home. I have good entertainment here, I really enjoy the singing. I can sit outside in my wheelchair weather providing. I have my own TV which I watch also it is close for my wife to visit everyday.

How likely would you be to recommend Loganberry Lodge? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

I would like to recommend Kendal House to anyone looking to move into residential care.
My mum and Dad moved into Kendak House about 18 months ago.
Unfortunately my mum died a few months ago and my father recently became ill and has moved into nursing care.
During this time all the staff have been dedicated, committed, compassionate, knowledgeable, friendly and caring.
The care they give is of a very high standard.
The staff are knowledgeable and understand the issues relating to individual residents.
The staff have good communication skills and when telephoning with worrying news communicate calmly, with compassion and thoughtfulness.
The food is home cooked are really good especially the cakes.
The rooms bathrooms and kitchen are spotless.
Kendal House has been a huge part of our lives and I would like to say a very big thank you to all the wonderful staff.

How likely would you be to recommend Kendal House? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

I am extremely pleased with the care my mother receives at Cubbington Mill. Without the support, integrity and thoughtfulness of all the staff my mother would not be leading such a full life. The food is excellent with a varied menu everyday. A range of activities are offered each week with mum joining in on many occasions, she say she will try anything including the new Thai Chai lessons

How likely would you be to recommend Barchester Cubbington Mill Care Home? Extremely Likely

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My room is nice, clean, tidy and the staff are friendly, helpful and have a chat at meal times. The food I have had is very nice, my room is cleaned every day.

How likely would you be to recommend Berry Hill Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

When it became obvious that Mum needed full-time residential care, we had to make the difficult decision of where she should live. I can't imagine her receiving better care anywhere than she did at Coton House. I have visited a number of care and nursing homes over the years and despite the excellent work many of them do, they can be a little depressing. That is not the case at Coton House, where the staff ensure that the atmosphere is a relaxed and happy one. Every time I visited Mum I could see that the staff genuinely care about the people they look after and Mum particularly enjoyed the affectionate ribbing and banter between her and " the girls" - the sort of interaction you can't fake. Mum laughed more during her time there than I can remember her doing for a long time. The directors have put together a wonderful team at Coton House and I'd recommend them to anybody.

How likely would you be to recommend Coton House? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

The house stands on forest surrounded by a small garden with lots of trees in the background where residents can sit. Interior is pleasant with two day lounges with TV, and a room for visitors to talk privately. Resident rooms are simply decorated with ornaments left to the occupant (1 or 2 people) Cleanliness is exceptional daily vacumming, bedding and patients clothes laundered overnight a bit hard on clothes. Food excellent three meals a day with a choice of tow items and attention to residents preferences, also to make sure that they do eat and help them if they cannot themselves. Leisure sessions of exercises to music and two religious services One session on hobbies. Visiting public library service, hairdresser and chiropodist.

How likely would you be to recommend Ailsa House? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

I would like to recommend Kendal House to anyone looking to move into residential care.
My mum and Dad moved into Kendak House about 18 months ago.
Unfortunately my mum died a few months ago and my father recently became ill and has moved into nursing care.
During this time all the staff have been dedicated, committed, compassionate, knowledgeable, friendly and caring.
The care they give is of a very high standard.
The staff are knowledgeable and understand the issues relating to individual residents.
The staff have good communication skills and when telephoning with worrying news communicate calmly, with compassion and thoughtfulness.
The food is home cooked are really good especially the cakes.
The rooms bathrooms and kitchen are spotless.
Kendal House has been a huge part of our lives and I would like to say a very big thank you to all the wonderful staff.

How likely would you be to recommend Kendal House? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

The house stands on forest surrounded by a small garden with lots of trees in the background where residents can sit. Interior is pleasant with two day lounges with TV, and a room for visitors to talk privately. Resident rooms are simply decorated with ornaments left to the occupant (1 or 2 people) Cleanliness is exceptional daily vacumming, bedding and patients clothes laundered overnight a bit hard on clothes. Food excellent three meals a day with a choice of tow items and attention to residents preferences, also to make sure that they do eat and help them if they cannot themselves. Leisure sessions of exercises to music and two religious services One session on hobbies. Visiting public library service, hairdresser and chiropodist.

How likely would you be to recommend Ailsa House? Extremely Likely

Treated with Dignity: Excellent

When it became obvious that Mum needed full-time residential care, we had to make the difficult decision of where she should live. I can't imagine her receiving better care anywhere than she did at Coton House. I have visited a number of care and nursing homes over the years and despite the excellent work many of them do, they can be a little depressing. That is not the case at Coton House, where the staff ensure that the atmosphere is a relaxed and happy one. Every time I visited Mum I could see that the staff genuinely care about the people they look after and Mum particularly enjoyed the affectionate ribbing and banter between her and " the girls" - the sort of interaction you can't fake. Mum laughed more during her time there than I can remember her doing for a long time. The directors have put together a wonderful team at Coton House and I'd recommend them to anybody.

How likely would you be to recommend Coton House? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Dad has only been in the home for three weeks, he has appeared to have settled well. The staff seems very kind and caring and have appeared to go out of their way to make him settled.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt has been in this care home for a few months now. The staff have been excellent in caring for her. The food has improved a lot since the new chef arrived and I enjoy being able to have lunch with her when I visit. This home is more like a 5 star hotel than a care home.

How likely would you be to recommend Avalon Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Mum is getting increasingly confused and their care continues to be amazing. She looks forward to the activities and outings and is thrilled with being able to continue her interests in gardening, picking out seedlings and growing them with the gardener. She so enjoys chatting to all the staff and they always maker time for this.

How likely would you be to recommend The Old Rectory? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visited my friend many times between last summer until April 2016. I found the home to be welcoming, clean and very well equipped and the staff are very friendly caring and helpful and working with the patients over and beyond the call of duty.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Care and communication is good, not always easy to understand the foreign speaking carers, but they seem good at their job. As always a bit understaffed.

How likely would you be to recommend St Clements Nursing Home? Likely

Activities: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Good

Friendly and helpful staff, always clean and tidy.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt has been in this care home for a few months now. The staff have been excellent in caring for her. The food has improved a lot since the new chef arrived and I enjoy being able to have lunch with her when I visit. This home is more like a 5 star hotel than a care home.

How likely would you be to recommend Avalon Court Care Home? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very well looked after here, I have a nice bed to sleep in, and my own recliner chair which I brought with me. I have a lovely bath here, which I couldn't have at home. I have good entertainment here, I really enjoy the singing. I can sit outside in my wheelchair weather providing. I have my own TV which I watch also it is close for my wife to visit everyday.

How likely would you be to recommend Loganberry Lodge? Extremely Likely

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My Father was moved to this dementia home from a normal nursing home. The difference to his quality of life was immediate, he could not have been treated with more care, respect and dignity. The staff deal with each individual in a most appropriate way and his behaviour changed completely from being very agitated, depressed and angry to being calm, settled and as happy as a person with dementia could hope for. I cannot find the words to thank the staff enough, dementia is so cruel and affects families as well as the sufferer. They changed my Fathers life, moreover they also changed ours too. Whenever we turn up he is clean, well fed and calm. Most important of all he is absolutely safe and no longer lonely. He has a lovely relationship with the staff and it is wonderful to see him laugh again.

How likely would you be to recommend Wilton Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rachel Elliott, Customer Service Administrator at Wilton Manor Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My room is nice, clean, tidy and the staff are friendly, helpful and have a chat at meal times. The food I have had is very nice, my room is cleaned every day.

How likely would you be to recommend Berry Hill Care Home? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visited my friend many times between last summer until April 2016. I found the home to be welcoming, clean and very well equipped and the staff are very friendly caring and helpful and working with the patients over and beyond the call of duty.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Father was moved to this dementia home from a normal nursing home. The difference to his quality of life was immediate, he could not have been treated with more care, respect and dignity. The staff deal with each individual in a most appropriate way and his behaviour changed completely from being very agitated, depressed and angry to being calm, settled and as happy as a person with dementia could hope for. I cannot find the words to thank the staff enough, dementia is so cruel and affects families as well as the sufferer. They changed my Fathers life, moreover they also changed ours too. Whenever we turn up he is clean, well fed and calm. Most important of all he is absolutely safe and no longer lonely. He has a lovely relationship with the staff and it is wonderful to see him laugh again.

How likely would you be to recommend Wilton Manor Care Home? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Rachel Elliott, Customer Service Administrator at Wilton Manor Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team