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Park House is excellent and caters for my mother's every need. The management and carers are kind and supported my mother through a number of health issues. Nothing is too much trouble for them. The home is kept clean at all times. The meals are also excellent. My mother has a very good friendly relationship with both day and night staff and is happy and content and feels safe and secure.

How likely would you be to recommend Park House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

As soon as I walked in the door I was made to feel very welcome. I could feel the difference in this home, it felt like a family and I was being welcomed into it. I was right it really is a family and I'm now part of it.

How likely would you be to recommend St Elmo Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Overall Standard: Excellent

Prideaux Lodge is perfect for my mother as there are only a small number of residents which means that the friendly staff have time on their hands to ensure my mother is well looked after. No care homes are ideal places but from the ones that I have seen this is one of the better ones.

How likely would you be to recommend Prideaux Lodge? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Choosing the right Nursing Home for an ageing relative is a daunting task for anyone and it took my sister and I a couple of weeks to decide on Harley Grange for our Mum. After 6 weeks or so in the hospital it was such a relief to get her into somewhere where she actually received the attention she needed. When we were checking various places what we saw here impressed us the most and, although she was only there for a few days before passing away and didn’t get to use the facilities, we knew they were there if by some miracle she lasted long enough to enjoy them.
We couldn’t praise the attitudes of the staff highly enough and we were treated like family. All of the staff that we saw were lovely and we would like to say a big thank you to the nurse that we saw dealing with her the most often in the short time she was there. We wouldn’t hesitate to recommend this place.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

The chefs are extremely helpful and their cooking is excellent. Special diets and needs are catered for very well. The care staff go 'the extra mile' often beyond the call of their duties. I have peace of mind now when I leave the home, knowing he is cared for and looked after.

How likely would you be to recommend Bamfield Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Carers have worked hard to engage my mother and have been very successful.
Any problems or issues arising have been dealt with promptly and the care home has kept me up to date with my mother's progress. I have also received phone calls informing me of any problems that have arisen.
Management and staff have always been willing to listen to my concerns and act upon them.

How likely would you be to recommend Queen Charlotte Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very pleased with the care home. The staff are excellent, always willing to help and you can always talk to them about anything, they then do the best they can to help you. My dad does feel safe and secure there with 24hr assistance which he needs.

How likely would you be to recommend Cleeve Lodge Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Since new management has taken over - Immaculate.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is well looked after in every respect. Although of severely limited capacities she appreciates regular attention and support provided in various aspects. Staff members are kind, attentive and knowledgeable. I and a few other visitors come regularly to see my mother and we are courteously received on each occasion. Communication is efficient between care home staff and me as the main representative. We appreciate the many and varied qualities of The Pines Care Home and its staff very much.

How likely would you be to recommend The Pines Care Home with Nursing? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I think the care home is very good. More information could be provided when I first moved in. Food is excellent here. It's nice that I can potter about and be independent in my own flat. More information regarding- when bins are to be emptied. Laundry days. Bath days. This has provided me with peace of mind for myself and for my family. Staff are very friendly and I feel I'm treated with respect and dignity.

How likely would you be to recommend Lucton House? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Excellent

Cleanliness: Satisfactory

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

Bowes House provided excellent care and support for my father during his last days. We were particularly impressed by the premises and the staff. The management and staff were outstanding.
I was surprised that individual food likes could be catered for. The parking was difficult during busy visiting periods.
Overall I would not hesitate in recommending Bowes House.

How likely would you be to recommend Bowes House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother entered Elizabeth House and had "forgotten" how to walk. I am most impressed by the prompt action of the CTM to arrange a physiotherapist but more important her action to encourage all staff to keep trying to stimulate my mother into action. We have had some success which is brilliant. They never give up wanting the best for their residents. Thank you.

How likely would you be to recommend Elizabeth House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother spent nine months at, Friars Mead, and during that relatively short period of time built up a lovely relationship with many of her carers who treated her with respect and dignity. Residents are given the opportunity for independence and space as well as caring support when needed. The environment was the style she liked and she loved the food! Friendly for visitors too many welcoming for all.

How likely would you be to recommend Friars Mead? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

It's quite simple. They are excellent. The team looks after my grandfather's requirements, both mental and physical and they are in regular contact with me. The home is clean, welcoming and professionally run. Most important of all, my grandfather is happy.

How likely would you be to recommend Dovecote View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

At the Aaron Lodge care home, I find it hard to say anything bad as it is now. It is a lovely caring home. After two years of visiting my partner every day for two years, there has been changes but all for the best. When I leave I feel very content. It really is a five star home.

How likely would you be to recommend Aaron Lodge? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father moved in on the 6th September 2016. I have seen a marked improvement in my father he seems happier and talkative. The staff are excellent helping him to settle in, since he has been there a lot of improvements have neem taking place but the staff have handled it well and still seem to care about how the residents are coping with the upheaval. I am so glad I picked this care home.

How likely would you be to recommend Larchwood Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

A sensible, clean care home with clean and friendly staff on all levels from carers to cleaners, who endeavour to meet the needs of patients and relatives alike. My father was cared for here for 6 months, a short time but he was happy and well looked after. My advice when looking for a care home - Don't arrange an appointment. Sit in the car park, talk to relatives leaving or arriving, ask staff if they are happy in their job. Call at different times of the day. Remember to use common sense. Care homes are where residents live. It's their home - staff are guests as one care home told us. So if you see a resident in their tatty clothes, ask if they are happy, talk to them. It maybe that those are their favourite clothing, not that the staff don't care. Ask and question!

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother has been a resident in Colinton since March 2012. She has been looked after very well with all her needs attended to with care and compassion. Over the 4 years the standard of care and home management have continually improved. All our requests have been responded to promptly and efficiently. My mother, although suffering from severe dementia, is more relaxed and less anxious than she has been in a long time. "Excellent care"

How likely would you be to recommend Colinton Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

The Millings is a nice place to be and I am well looked after.

How likely would you be to recommend The Millings? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

There have been some issues with management, staff and equipment which is not being addressed.

How likely would you be to recommend Mother Redcaps Care Home? Likely

Care / Support: Satisfactory

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Satisfactory

Treated with Dignity: Satisfactory

I have been really pleased with the level of care my Mum has received from all staff in Marina Care Home. Carers, cooks, administrators, nurses and manager are loving and warm towards all residents. Food and accommodation are of a high standard. the recently appointed manager is very committed and caring and wants to get care for the elderly right at all levels.

How likely would you be to recommend Marina Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My Mum was given dignity and respect in her end of life care at Bennetts Castle by staff on the first floor. We were also pleased to see two representatives attend her funeral in October. The home has been kind, supportive and very helpful in the time we used their services.

How likely would you be to recommend Bennetts Castle Care Centre? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother entered Hollyland Lodge in May of this year. Initially, she was unsettled but soon began to settle down. Mum is safe and well looked after. The staff are amazing with her. Whenever I visit I always get a warm welcome and a cup of tea. Nothing is too much trouble and that makes me less stressed, having had a bad experience with her previous home.

How likely would you be to recommend Hollyland Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are extremely friendly and welcoming. Parent is happy and able to request anything at any time as there is always someone around. Parent can be as sociable as they like or choose to stay in own room.

How likely would you be to recommend Hollyland Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased with what they do for my dad. All staff very caring.

How likely would you be to recommend Areley House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent