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Latest Reviews Posted

I am more than happy here. I have made some good friends. The staff are excellent, all very helpful. There is always something to do and someone to talk to. I feel very comfortable here. Thank you all.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am a new resident here at Church View the staff and residents have helped me settle in, as when I first arrived I was unsettled, I enjoy taking part in the activities and our monthly singers. Sunday was my 80th Birthday, the staff made it a very special day we had banners balloons. We had Birthday cake and a lovely party and all my friends arrived to help me celebrate. The staff all worked hard to make it a special day. I am looking forward to spending the summer here enjoying the days out on the mini bust and spending time in our lovely garden.

How likely would you be to recommend Church View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

I like being here as I am well looked after and the carers are good, my room is decorated to how I like, I am a diabetic and the meals are suitable for my diet. I enjoyed razzle dazzle entertainers. I enjoyed playing dominoes and having a drink of beer with others this was a good social time.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff here are always friendly, approachable and cheerful, to both myself and my mother. My mother and her room are always clean when I visit, and my mother gives me the impression she is well cared for, and happy.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

On the whole, my family and I are very happy with the care our mother has had in the past and continues to receive.
The staff are generally kind, caring and helpful and our mother seems happy and contented.

How likely would you be to recommend Goldielea Nursing & Residential Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Today I had a lovely surprise, I was asked by the activities lady and one of the carers If I would like to go out to the seaside for the day, myself and a few other residents went down to Barry Island for the day we had a lovely day, the weather was beautiful, we sat on the sea front watching people passing and seeing people on the beach was really nice. We even had fish'n'chips and ice cream. I am really grateful to have been taken out and I am looking forward to more days out.

How likely would you be to recommend Church View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Since coming to Annfield I have settled very well, the standard of care has been great I can't fault it. The staff have been very accommodating and very respectful. The home is well maintained and clean and warm and has a lovely friendly atmosphere.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I was put in here and didn't want to come, it was a family decision, but I have to say although I would rather be at home the care I get here and comfort is great, the food, garden, my room all well looked after.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

As I was told I was going to Barry Island I felt like a child I was excited as I had not been for 40 years, on arriving and finding what a wonderful place it was and told I was having lunch out, I felt very very pleased, we had a wonderful meal, wonderful carer took us to the ladies, the activities lady go us drinks on arrival, what amazed me was the owner of the cafe told us we could stay there as long as we wanted. We then walked along the shops myself and two other residents, the carer and the activities lady bought some rock and candy floss that I've not had in 40 years. What a wonderful day, the sun shone and everyone was happy. Feeling very refreshed from a wonderful day.

How likely would you be to recommend Church View Care Home? Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Overall Standard: Satisfactory

Treated with Dignity: Good

My room is excellent. I am on the ground floor and face to the east over the garden. I have a window and a door which locks/opens as required. In my room I have furniture, plus a large TV and small bookcase, I also have photographs of all my family on 4 large framed picture boards. My carers are all very good. The two nurses are always here with our medication and help as needed. Our manager and the hostess are both excellent. We have a kind and helpful receptionist. Our cleaners are both excellent and amusing. Two maintenance men check our electricity and we also have a gardener, the garden always looks lovely all year.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

We are very happy with the care provided at Belvedere. Our grandmother is very satisfied. We feel best efforts are made to treat residents with care and respect. There are many activities designed not only for fun but to promote and maintain mental, emotional and physical health. Residents views are canvassed and acted upon eg. in relation to menus. If only all care homes were like this. Well done. Keep it up.

How likely would you be to recommend Belvedere Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am a new resident here at Church View the staff and residents have helped me settle in, as when I first arrived I was unsettled, I enjoy taking part in the activities and our monthly singers. Sunday was my 80th Birthday, the staff made it a very special day we had banners balloons. We had Birthday cake and a lovely party and all my friends arrived to help me celebrate. The staff all worked hard to make it a special day. I am looking forward to spending the summer here enjoying the days out on the mini bust and spending time in our lovely garden.

How likely would you be to recommend Church View Care Home? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

The care offered to my father continues to be excellent. Nothing is too much trouble for the team and they are genuinely delighted when he makes progress. The team work extremely well together and the general atmosphere is bright and happy. They continue to be very supportive to me.

How likely would you be to recommend Anya Court? Extremely Likely

Care / Support: Excellent

Today we had Sunflower Clothes Sale, which was good as I don't go out shopping for clothes. It was lovely for myself and the other residents to be able to choose and buy ourselves clothes. The quality of the clothes are lovely, it was nice to have a look at all the nice clothes, try them on and in the comfort of our own home. We also started sitting out in our garden and enjoy the sunshine which makes us all feel happier. Looking forward to having the clothes sale back again at the end of the year.

How likely would you be to recommend Church View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

After a lengthy stay in hospital and a poor experience in another care home, it was a great relief to get a place at Skell for dad. I cannot praise the manager and staff too highly - they are so very kind and considerate and it is a great weight off my mind to know he is so well cared for.

How likely would you be to recommend Skell Lodge Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very impressed by all levels of staff at Field Lodge. Everyone is always very friendly, caring and accommodating - nothing is ever a problem. My aunt has dementia and has flourished since moving into Field Lodge, enjoying the many activities the home provides. The quality of care the home provides is outstanding. I would not hesitate to recommend Field Lodge to anyone.

How likely would you be to recommend Field Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

The staff here are always friendly, approachable and cheerful, to both myself and my mother. My mother and her room are always clean when I visit, and my mother gives me the impression she is well cared for, and happy.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I've been here over a year and I have always found it very tidy. I think the staff here are wonderful and helpful. I love a sing song the activities here are great, they listen to my comments and to cater for everyone.

How likely would you be to recommend Mayflower Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Today I had a lovely surprise, I was asked by the activities lady and one of the carers If I would like to go out to the seaside for the day, myself and a few other residents went down to Barry Island for the day we had a lovely day, the weather was beautiful, we sat on the sea front watching people passing and seeing people on the beach was really nice. We even had fish'n'chips and ice cream. I am really grateful to have been taken out and I am looking forward to more days out.

How likely would you be to recommend Church View Care Home? Extremely Likely

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mother spent 3 weeks in hospital, after which she needed respite care. Brook House came up and she said she would like to go there as she knew of it, from a relation being a resident a few years ago. It became clear that my mother needed 24 hour care and so she became a permanent resident. She is happy there (it's the only home she was adamant she was going to stay in) and is very well looked after, with plenty to occupy her days.

How likely would you be to recommend Brook House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

My room is excellent. I am on the ground floor and face to the east over the garden. I have a window and a door which locks/opens as required. In my room I have furniture, plus a large TV and small bookcase, I also have photographs of all my family on 4 large framed picture boards. My carers are all very good. The two nurses are always here with our medication and help as needed. Our manager and the hostess are both excellent. We have a kind and helpful receptionist. Our cleaners are both excellent and amusing. Two maintenance men check our electricity and we also have a gardener, the garden always looks lovely all year.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

The care offered to my father continues to be excellent. Nothing is too much trouble for the team and they are genuinely delighted when he makes progress. The team work extremely well together and the general atmosphere is bright and happy. They continue to be very supportive to me.

How likely would you be to recommend Anya Court? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Today we had Sunflower Clothes Sale, which was good as I don't go out shopping for clothes. It was lovely for myself and the other residents to be able to choose and buy ourselves clothes. The quality of the clothes are lovely, it was nice to have a look at all the nice clothes, try them on and in the comfort of our own home. We also started sitting out in our garden and enjoy the sunshine which makes us all feel happier. Looking forward to having the clothes sale back again at the end of the year.

How likely would you be to recommend Church View Care Home? Extremely Likely

Overall Standard: Good

Treated with Dignity: Excellent

My father was admitted to Maynell House nearly 4 years ago, initially for a 2 week respite period. At the time he was very poorly and needed a great deal of care and attention. At the end of the 2 week period he wanted to stay. Since then he has enjoyed a very good quality of care, appropriate quantities and types of food, good medical care when the needs arose. Maynell House has been excellent in keeping me informed about any incidents or accidents. At a time when the care industry is under such scrutiny, I would have no hesitation in recommending Maynell House.

How likely would you be to recommend Maynell House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Very impressed by all levels of staff at Field Lodge. Everyone is always very friendly, caring and accommodating - nothing is ever a problem. My aunt has dementia and has flourished since moving into Field Lodge, enjoying the many activities the home provides. The quality of care the home provides is outstanding. I would not hesitate to recommend Field Lodge to anyone.

How likely would you be to recommend Field Lodge? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All the girls are great, work really hard. Food is great, cooked to perfection, good sized portions. The whole home is clean, everyone is always busy. I felt at home right from the start, staff are all kind and caring. I don't think of this place as a care home. I thank everyone who helps me. I'm very grateful. I would recommend this to anyone 1000%. I never feel lonely, there's plenty of people around. I feel very safe here.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

I was put in here and didn't want to come, it was a family decision, but I have to say although I would rather be at home the care I get here and comfort is great, the food, garden, my room all well looked after.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My husband has been a resident in Parkhill for eleven years. We have always been very happy with the care he receives from all the staff at the home.

How likely would you be to recommend Parkhill Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My mother spent 3 weeks in hospital, after which she needed respite care. Brook House came up and she said she would like to go there as she knew of it, from a relation being a resident a few years ago. It became clear that my mother needed 24 hour care and so she became a permanent resident. She is happy there (it's the only home she was adamant she was going to stay in) and is very well looked after, with plenty to occupy her days.

How likely would you be to recommend Brook House? Extremely Likely

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

You feel comfortable in the home, the place is kept well maintained, and the rooms are comfortably furnished, beds excellent i.e get a good night sleep, the food is good and plenty going on If I feel sociable.

How likely would you be to recommend Annfield House Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

During my father in laws stay here, I have had no complaints about his care. The staff have always been helpful, caring and considerate. They have become his main family. I feel that without this care he would not be here today. We live approximately 35 miles away and did at one time consider moving him to a home nearer to us. However as he and we are happy with Earls Lodge this would have been unfair.

How likely would you be to recommend Earls Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Anthony Carlin, Home Manager at Earls Lodge Care Home responded to this review on 25 May 2016:

Thank you Dawn, this is very good to hear.

My husband has been a resident in Parkhill for eleven years. We have always been very happy with the care he receives from all the staff at the home.

How likely would you be to recommend Parkhill Nursing Home? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

I've been here over a year and I have always found it very tidy. I think the staff here are wonderful and helpful. I love a sing song the activities here are great, they listen to my comments and to cater for everyone.

How likely would you be to recommend Mayflower Care Home? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been in Goldielea since November 2014 and has received excellent care during this time.
If we have any concerns these are discussed with staff and resolved immediately.
I have always found staff to be helpful to my mother and myself.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

All the girls are great, work really hard. Food is great, cooked to perfection, good sized portions. The whole home is clean, everyone is always busy. I felt at home right from the start, staff are all kind and caring. I don't think of this place as a care home. I thank everyone who helps me. I'm very grateful. I would recommend this to anyone 1000%. I never feel lonely, there's plenty of people around. I feel very safe here.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been in Goldielea since November 2014 and has received excellent care during this time.
If we have any concerns these are discussed with staff and resolved immediately.
I have always found staff to be helpful to my mother and myself.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

During my father in laws stay here, I have had no complaints about his care. The staff have always been helpful, caring and considerate. They have become his main family. I feel that without this care he would not be here today. We live approximately 35 miles away and did at one time consider moving him to a home nearer to us. However as he and we are happy with Earls Lodge this would have been unfair.

How likely would you be to recommend Earls Lodge Care Home? Extremely Likely

Rooms: Satisfactory

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Anthony Carlin, Home Manager at Earls Lodge Care Home responded to this review on 25 May 2016:

Thank you Dawn, this is very good to hear.

My father was admitted to Maynell House nearly 4 years ago, initially for a 2 week respite period. At the time he was very poorly and needed a great deal of care and attention. At the end of the 2 week period he wanted to stay. Since then he has enjoyed a very good quality of care, appropriate quantities and types of food, good medical care when the needs arose. Maynell House has been excellent in keeping me informed about any incidents or accidents. At a time when the care industry is under such scrutiny, I would have no hesitation in recommending Maynell House.

How likely would you be to recommend Maynell House? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have moved into Cedar Lawn with a nice spacious, airy room. The staff are really kind and helpful. Nothing is too much trouble for them. They even go shopping for me. They treat me with respect and privacy as needed. The food is tasty, I enjoy my meals.

How likely would you be to recommend Cedar Lawn? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

The resident seems happy, she is pleased with the staff, they are lovely to her. It's a lovely place to be, and is friendly, modern I'm happy with it.

How likely would you be to recommend Sandfields? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have moved into Cedar Lawn with a nice spacious, airy room. The staff are really kind and helpful. Nothing is too much trouble for them. They even go shopping for me. They treat me with respect and privacy as needed. The food is tasty, I enjoy my meals.

How likely would you be to recommend Cedar Lawn? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent