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From the initial contact with the team at Kew House, everything felt right. The registration process was slick and efficient and the entire administrative aspect was dealt with seamlessly. The facilities at Kew House were first class, and so were the nursing staff. My mother has a very nice, welcoming room and the overall feeling of the establishment was very friendly. It felt like a home more than a care home. I had visited many potential care homes, before choosing Kew House for my mother; it was by far the best.

How likely would you be to recommend Kew House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

I came to Longlands to stay for a while. Since I have been here, I have really enjoyed here. I have enjoyed the show and activities I have taken part in. All the staff have been really good to me. The head of care managers are always there if I need to talk. I would like to stay at Longlands again if I need to or can.

How likely would you be to recommend Longlands? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad was cared for at Lindridge with enormous care, compassion and kindness. It is such a welcoming place and nice honesty couldn't have hoped for a better experience during his final days. I couldn't recommend the entire service more.

How likely would you be to recommend Lindridge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Staff are very good. Lovely building with spacious rooms, allowing own furniture etc. set in a lovely garden.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband went into The Cedars for respite whilst I went on holiday. On admittance we were met with care and efficiency. My husbands room was light, airy, spacious and the whole place gave the impression of cleanliness.
Whilst I was away my husband was visited by friends, all of whom gave me good reports of the home and of my husband. When I collected him he was as we could of expected, clean and tidy as was his room. Again I was given efficient help and care throughout.

How likely would you be to recommend Cedars Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Since moving in the relief of being looked after has made me and my family feel at ease. The staff are wonderful and it's nice to have a giggle with them everyday.

How likely would you be to recommend Sandfields? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Wellcross is a very friendly care home. My wife is partially blind as well as suffering from Alzheimer's. She has received kindness and excellent care from everyone since she arrived over two years ago.

How likely would you be to recommend Wellcross Grange? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

My mother has been here for three years and is well cared for. All the carers are kind and helpful.

My mother suffers with vascular dementia and all the staff have a great deal of patience with her.

How likely would you be to recommend Barchester Hickathrift House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Susan Scarlett, General Manager at Barchester Hickathrift House responded to this review on 25 May 2016:

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved in your care. I can tell you it means a great deal too each and every one of them and makes me incredibly proud as their manager. We consistently strive to provide top quality care and so to hear from those using our services that they feel happy and satisfied is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

Everything seems to be efficiently run. Very clean, pleasant and helpful staff. Doctor available to discuss patient welfare - with appointment. No obvious demerits. Well done!! 10/10

How likely would you be to recommend Swan House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

From the first contact when I was asked "what can we do to help you?" to my fathers death 6 months later, we were shown nothing but kindness but he entire staff team. At 95 years old, and largely bedridden towards the end of his life, he received excellent nursing and care.
There is a huge feeling of warmth and friendliness as you enter the door. I felt safe leaving my father in their care.

How likely would you be to recommend Fulford Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

The resident likes being in a care home. He says he enjoys food and the activities. The staff are very nice and respects his wishes and treats him with dignity and respect.

How likely would you be to recommend Sandfields? Unlikely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

My mother has just passed away, 10 May 2016. Her care in Windle Court has been absolutely excellent, wonderful team of people, caring and tending for her. It made her passing for us so much easier to bear.

How likely would you be to recommend Windle Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

The resident seems happy, she is pleased with the staff, they are lovely to her. It's a lovely place to be, and is friendly, modern I'm happy with it.

How likely would you be to recommend Sandfields? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Belvedere House has always been a beautiful care home with dedicated staff. They work as a family and the residents mood is reflected in that.
The Home provides fun activities and daily stimulation for the residents in a safe and friendly environment.
I always look forward to coming to the Home.

How likely would you be to recommend Belvedere House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

From the initial contact with the team at Kew House, everything felt right. The registration process was slick and efficient and the entire administrative aspect was dealt with seamlessly. The facilities at Kew House were first class, and so were the nursing staff. My mother has a very nice, welcoming room and the overall feeling of the establishment was very friendly. It felt like a home more than a care home. I had visited many potential care homes, before choosing Kew House for my mother; it was by far the best.

How likely would you be to recommend Kew House? Extremely Likely

Treated with Dignity: Excellent

Botham Hall Care Home is a friendly caring home. The residents are well cared for an the staff and management are very approachable if you have any problems or concerns. I would recommend it to my family and friends.

How likely would you be to recommend Botham Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I think it's very nice here, in fact I stopped going somewhere else to come here. There's always plenty going on for me to join in. I come for respite, I love it.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

My mother has been here for three years and is well cared for. All the carers are kind and helpful.

My mother suffers with vascular dementia and all the staff have a great deal of patience with her.

How likely would you be to recommend Barchester Hickathrift House? Extremely Likely

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Susan Scarlett, General Manager at Barchester Hickathrift House responded to this review on 25 May 2016:

Thank you so much for taking the time to write us such a lovely compliment and expressing your appreciation for the team here at Hickathrift House. I have shared your comments with everyone that is involved in your care. I can tell you it means a great deal too each and every one of them and makes me incredibly proud as their manager. We consistently strive to provide top quality care and so to hear from those using our services that they feel happy and satisfied is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here.

Our life long friend has been a resident at Earls Lodge for 4 months. During this time we have found ALL levels of staff to be friendly, patient and extremely caring. We are always welcomed with a smile and a chat (we visit every day) which is much appreciated. Nurses and management have shown compassion, knowledge and respect during serious illness and challenging times. The food is very good and the kitchen staff will accommodate our friends' requirements even when it's not on the menu. Our experience of Earls Lodge is a well run, warm and welcoming establishment.

How likely would you be to recommend Earls Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

My husband went into The Cedars for respite whilst I went on holiday. On admittance we were met with care and efficiency. My husbands room was light, airy, spacious and the whole place gave the impression of cleanliness.
Whilst I was away my husband was visited by friends, all of whom gave me good reports of the home and of my husband. When I collected him he was as we could of expected, clean and tidy as was his room. Again I was given efficient help and care throughout.

How likely would you be to recommend Cedars Care Home? Extremely Likely

Cleanliness: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Mum stayed for 2 weeks respite care, all staff were kind, considerate, friendly and polite. Mum was comfortable and relaxed during her stay.
Staff said hello to residents at the beginning of their shift and said goodbye as they left.
The home is clean and tidy, all residents were addressed by name. We would have no hesitation in using this home again.
Mum is partially sighted and has mild dementia, she has difficulty standing/sitting/getting out of bed. Staff were aware of her needs.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

From the first contact when I was asked "what can we do to help you?" to my fathers death 6 months later, we were shown nothing but kindness but he entire staff team. At 95 years old, and largely bedridden towards the end of his life, he received excellent nursing and care.
There is a huge feeling of warmth and friendliness as you enter the door. I felt safe leaving my father in their care.

How likely would you be to recommend Fulford Nursing Home? Extremely Likely

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Lovely clean home lovely views. Outstanding care and the staff are so kind and helpful. The whole team in this home from the carers, nurses, housekeepers, cooks to the manager all really do go the extra mile to ensure the residents are extremely well cared for.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

My dad was cared for at Lindridge with enormous care, compassion and kindness. It is such a welcoming place and nice honesty couldn't have hoped for a better experience during his final days. I couldn't recommend the entire service more.

How likely would you be to recommend Lindridge? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum was in the home for 2 weeks on respite care after a frozen shoulder prevented her living at home. She is 90 years. The home was excellent as was the service. However, this was expected due to the very high weekly cost - nearly £1600/week. The staff were very helpful and allowed mum to be as independent as possible. Food was very good with plenty of choice.

How likely would you be to recommend Barty House Nursing Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

My mother has just passed away, 10 May 2016. Her care in Windle Court has been absolutely excellent, wonderful team of people, caring and tending for her. It made her passing for us so much easier to bear.

How likely would you be to recommend Windle Court? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In the 3 years since my Mum has been at Clara Court we couldn't be happier. The staff know all her family members by name and are always greeted with a smile, a cuppa and cake! We can visit any time and the staff are the same which is as reassuring for me as it is for my Mum. We are very lucky to have Clara Court as my mums home. Thank you!

How likely would you be to recommend Clara Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Belvedere House has always been a beautiful care home with dedicated staff. They work as a family and the residents mood is reflected in that.
The Home provides fun activities and daily stimulation for the residents in a safe and friendly environment.
I always look forward to coming to the Home.

How likely would you be to recommend Belvedere House? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum had always said she would never leave her home but one day she said she thought she might like to look. I dropped in unannounced, they showed us a typical room and then introduced me to the manager. A 'quick visit' turned into a long interview about mums needs. We took mum to have a look and she was thrilled and excited at the prospect of moving in! She kept enquiring when she was going to be able to go in. Since moving in, mums care has been first rate, nothing is too much trouble. I have had regular phone calls regarding mums health. She is so much happier and has settled in so well. Shortly after moving in, I was phoned as mum deteriorated rapidly overnight. When I arrived the staff were totally professional. Once mum was discharged from hospital, the staff have been so thorough in keeping a close eye on her health and well being. The staff are friendly, happy and always available to talk to us. I wouldn't have my mother live anywhere else now, she really is so happy to be at Cambridge Manor.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 25 May 2016:

It is a pleasure to have Gordon's mum staying with us. Her family are extremely supportive of the Home and visit on a regular basis.

Mum stayed for 2 weeks respite care, all staff were kind, considerate, friendly and polite. Mum was comfortable and relaxed during her stay.
Staff said hello to residents at the beginning of their shift and said goodbye as they left.
The home is clean and tidy, all residents were addressed by name. We would have no hesitation in using this home again.
Mum is partially sighted and has mild dementia, she has difficulty standing/sitting/getting out of bed. Staff were aware of her needs.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Wellcross is a very friendly care home. My wife is partially blind as well as suffering from Alzheimer's. She has received kindness and excellent care from everyone since she arrived over two years ago.

How likely would you be to recommend Wellcross Grange? Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Very well looked after and first class care. Highly recommended.

How likely would you be to recommend Melmount Manor Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In the 3 years since my Mum has been at Clara Court we couldn't be happier. The staff know all her family members by name and are always greeted with a smile, a cuppa and cake! We can visit any time and the staff are the same which is as reassuring for me as it is for my Mum. We are very lucky to have Clara Court as my mums home. Thank you!

How likely would you be to recommend Clara Court? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I think it's very nice here, in fact I stopped going somewhere else to come here. There's always plenty going on for me to join in. I come for respite, I love it.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum had always said she would never leave her home but one day she said she thought she might like to look. I dropped in unannounced, they showed us a typical room and then introduced me to the manager. A 'quick visit' turned into a long interview about mums needs. We took mum to have a look and she was thrilled and excited at the prospect of moving in! She kept enquiring when she was going to be able to go in. Since moving in, mums care has been first rate, nothing is too much trouble. I have had regular phone calls regarding mums health. She is so much happier and has settled in so well. Shortly after moving in, I was phoned as mum deteriorated rapidly overnight. When I arrived the staff were totally professional. Once mum was discharged from hospital, the staff have been so thorough in keeping a close eye on her health and well being. The staff are friendly, happy and always available to talk to us. I wouldn't have my mother live anywhere else now, she really is so happy to be at Cambridge Manor.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 25 May 2016:

It is a pleasure to have Gordon's mum staying with us. Her family are extremely supportive of the Home and visit on a regular basis.

Lovely clean home lovely views. Outstanding care and the staff are so kind and helpful. The whole team in this home from the carers, nurses, housekeepers, cooks to the manager all really do go the extra mile to ensure the residents are extremely well cared for.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum was in the home for 2 weeks on respite care after a frozen shoulder prevented her living at home. She is 90 years. The home was excellent as was the service. However, this was expected due to the very high weekly cost - nearly £1600/week. The staff were very helpful and allowed mum to be as independent as possible. Food was very good with plenty of choice.

How likely would you be to recommend Barty House Nursing Home? Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Our life long friend has been a resident at Earls Lodge for 4 months. During this time we have found ALL levels of staff to be friendly, patient and extremely caring. We are always welcomed with a smile and a chat (we visit every day) which is much appreciated. Nurses and management have shown compassion, knowledge and respect during serious illness and challenging times. The food is very good and the kitchen staff will accommodate our friends' requirements even when it's not on the menu. Our experience of Earls Lodge is a well run, warm and welcoming establishment.

How likely would you be to recommend Earls Lodge Care Home? Extremely Likely

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The carers and nursing staff are excellent. However there has been certain facilities that are not reliable, namely the lift. When this fails my mother has to stay in her room until it is repaired. There has also been an occasion when nobody had afternoon tea and cake but overall my mother is happy and well looked after.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Mum had always said she would never leave her home but one day she said she thought she might like to look. I dropped in unannounced, they showed us a typical room and then introduced me to the manager. A 'quick visit' turned into a long interview about mums needs. We took mum to have a look and she was thrilled and excited at the prospect of moving in! She kept enquiring when she was going to be able to go in. Since moving in, mums care has been first rate, nothing is too much trouble. I have had regular phone calls regarding mums health. She is so much happier and has settled in so well. Shortly after moving in, I was phoned as mum deteriorated rapidly overnight. When I arrived the staff were totally professional. Once mum was discharged from hospital, the staff have been so thorough in keeping a close eye on her health and well being. The staff are friendly, happy and always available to talk to us. I wouldn't have my mother live anywhere else now, she really is so happy to be at Cambridge Manor.

How likely would you be to recommend Cambridge Manor Care Home? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Prevett, Home Manager at Cambridge Manor Care Home responded to this review on 25 May 2016:

It is a pleasure to have Gordon's mum staying with us. Her family are extremely supportive of the Home and visit on a regular basis.

Edward House has a very homely and relaxed feel about it. The staff are extremely kind to the residents and really caring. Everywhere is really clean and comfortable and there is a good choice of menu. Also activities are organised for the residents if they wish to participate, my husband is very happy here. I am always made to feel welcome whenever I visit and everywhere is lovely and warm.

How likely would you be to recommend Edward House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent