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Latest Reviews Posted

We are very pleased with the care provided to our aunt and uncle.

How likely would you be to recommend Bethel House? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Couldn't fault Chestnut View. The staff and care is excellent and visitors are always very welcome. My father is very happy and thriving at 88! Thank you, Chestnut View.

How likely would you be to recommend Chestnut View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The experience my husband and I have had at the Marbrook Centre has been amazing and life-enhancing.
All the staff are kind, courteous, friendly and very supportive and this includes the cleaners, the laundry staff, the carers especially so. The therapists are excellent and the management very responsive. My husband has been taught to develop and manage his body and limbs following an acute stroke.
I have been transformed from a very nervous and anxious caregiver to someone who has been trained how to care and who now feel confident in their ability to manage their husband and all the attendant equipment. Now I look forward to him coming home.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Excellent

I am an NHS patient. On the whole, my experience has been very good. Most of the staff go over and above their call of duty.

How likely would you be to recommend Rosedale Court? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I am very happy here. I think the staff are very good always thankful.

How likely would you be to recommend The Hillings? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has lived at Brunel since Sept 2015. In that time she has been genuinely cared for and we have been very well supported. The staff and facilities are wonderful.

How likely would you be to recommend Brunel House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The home is very homely and friendly. The care is very good and the medical care is excellent. Residents are cared for in a very respectful manner.

How likely would you be to recommend Hazelgrove Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit my mother-in-law every 2 months or so travelling from Glasgow. I have always been favourably impressed by the warm ambience of the home and the friendly professionalism of the staff. There seems to be a reasonable programme of activities for both physical and mental stimulation of the residents.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I never thought I would be in a home and now I wouldn't be without it. Everyone has been so good and kind and I am so grateful.

How likely would you be to recommend Kintullagh House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff always welcoming and helpful. Rooms are nicely furnished and clean.

How likely would you be to recommend Astell Care Centre? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Lovely clean home, food choice good. Caring staff who work extremely hard, at times there could do with more staff. Pelsall Hall is safe and secure and residents are treated with dignity and care. The permeant staff really know their residents and how to meet their needs.

How likely would you be to recommend Pelsall Hall? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My sister has dementia and has been in care for 14 months. The care she receives is really good and they are very kind to her. They have taken a weight off my mind.

How likely would you be to recommend Cleeve Lodge Residential Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My experience has been one of kindness and a caring attitude by all members of staff. From carers to information staff, to assistants of all branches.

How likely would you be to recommend Abbey View Nursing & Residential Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My Friend has lived in Hollymount for over 2 years.

The staff are very friendly.

My friend lived at a previous home before coming here and I must have to say that the difference - The staff at Hollymount DO care.

How likely would you be to recommend Hollymount Residential & Dementia Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has only been at Oxford House for four weeks but he has been cared for very well. The management could not have done more to ensure everything was in place for his arrival and they continue to be fully involved in his care. The carers are very kind and caring and there are plenty of them; they answer the call bell promptly. There is a very positive atmosphere at Oxford House; the management have many initiatives in the pipeline to ensure Oxford House can be as good as possible. Relatives are made to feel very welcome.

How likely would you be to recommend Oxford House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My wife was in care and was looked after by the staff she couldn't have asked for anything more, morning and night it was like being in a hotel. They were excellent could not have asked for more, anything she wanted they did it for her. I will recommend Kingsmount Residential Home to anyone they can not go wrong it is the best one.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tori Addy, Operations Manager at Kingsmount Residential Home responded to this review on 07 Dec 2016:

Thank you so much for your kind review. It was a delight to be able to care for your wife for the short time she was with us and we wish you all the best in your new life in Devon.

Very impressed with the attention of the staff and always seems to be someone close by.
Clean,warm and cosy surroundings but with a discreet attention to security. Very re-assured that my mother is being well looked after.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother moved to Dovecote View in July, she has vascular dementia. The care and attention she has/is receiving is excellent. The patience and understanding by all the staff of her illness is commendable. I have no hesitation in recommending this care home. The range of daily activities and outside trips are well thought out.

How likely would you be to recommend Dovecote View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum and Dad needed residential care when Mum developed Dementia at the age of 90 - Dad was already 93 - and we were lucky to find Bernadette House, a professional care home, tucked away close to us near the centre of Lincoln.

The atmosphere at Bernadette House is what matters, and that's down to the people who work there - they are genuinely caring. It was the right place for our parents - the three years they lived there until they died were characterised by much love, patience and thoughtfulness from the staff. As a visiting family, we also felt very much supported and cared for by everyone. We shall miss our daily contact which has been such an important part of our lives for the last three and a half years.

How likely would you be to recommend Bernadette House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Happy and cheerful staff.

How likely would you be to recommend Beechcare Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

I am highly satisfied with the care my wife receives from the staff at Beechwood Nursing Home.

How likely would you be to recommend Beechwood Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Park House is excellent and caters for my mother's every need. The management and carers are kind and supported my mother through a number of health issues. Nothing is too much trouble for them. The home is kept clean at all times. The meals are also excellent. My mother has a very good friendly relationship with both day and night staff and is happy and content and feels safe and secure.

How likely would you be to recommend Park House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff all really friendly always say hello and always offer tea or coffee on the tea round.
Good food. Always try and sort out any queries if possible. Good activity programmes and entertainment. Lovely garden.
Would like easier internet access i.e generally Wi-Fi not different suppliers for each room
(Sky etc)

How likely would you be to recommend Langdale Nursing Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Bethney Kelly, Registered Provider/Partner at Langdale Nursing Home responded to this review on 07 Dec 2016:

Thank you for your positive feedback. With regard to the Wi-Fi to the Garden Rooms we are trying to sort out the best system for the whole building at present and hopefully we will have some options at the beginning of the New Year.

A friend of mine has recently gone to stay in the above home. In the short period she has been there, I have found the staff friendly and helpful. The environment is lovely. There is an air of calmness in the building. All the staff from the domestics, receptionists, kitchen and caring staff seem to have a welcoming attitude whenever you meet them.
I would only pass one negative comment - The design of the uniforms is good - but they are very drab!! Hope you will change the colour one day? (so not really a big complaint - as the care they provide for outweighs this minor thing)

How likely would you be to recommend Brinnington Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Recently there has been a lot of staff change. Thankfully seems to be settling down under new management in the care home.

How likely would you be to recommend Rosemount Care Home? Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good