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I would just like to thank all staff at Gainsborough House. My mum has only just become a resident but everyone has made her feel so welcome and everyone is so caring and helpful, nothing is to much trouble. To be honest I was dreading my mum going into care as her dementia can make her very tearful. But she has taken to it so well and all my concerns have gone, I know she is in the right place. The centre is more like a plush hotel than a care home.

How likely would you be to recommend Gainsborough House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The Ashton Care Home provides the environment that is required for my mothers complex nursing care requirements. It has a relaxing atmosphere and the staff are always helpful and willing to discuss an aspect of the care being provided. The room (with ensuite wet room) corridors and communal areas are all welcoming, light, bright and airy. Having viewed several care and nursing homes during my mothers changing requirements, I have no regrets whatsoever in choosing The Ashton which gives real peace of mind that my mother is safe, comfortable and being treated appropriately for her many needs.

How likely would you be to recommend The Ashton Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been extremely well-cared for at Nynehead Court since her arrival some years ago as a resident in an independent-living bungalow. She was well-supported in adjusting and enjoying her new home and received a good level of non-intrusive care which allowed her to manage well.

Following a fall, and with increasing dementia, she is now living in the Mulberry Wing receiving the full time care she requires, thanks to the excellent care and dedication of staff and management. While she was able to walk unaided from her bungalow, she enjoyed the beautiful gardens and the social life and companionship of meals and activities, such as the art class. As she is much less mobile now and lives within a room, the Nynehead garden staff have maintained a beautiful, well-kept flowerbed for her to look at in the Mulberry Wing garden and they placed a bird-feeder within view of her room for her to enjoy watching. This has made a more confined setting much more bearable for her.

How likely would you be to recommend Nynehead Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

When I viewed the home for my sister, I found it clean and everyone was so friendly and kind. It was the home I was looking for. She seems to have settled in well and I have no doubt that she'll be happy there.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sisters and I are thrilled and delighted with every aspect of mum's care. The staff make us feel this is mums home and we are welcome all the time. They are often singing which mum loves and we join in. I love that the staff always chat to everyone and there is always much laughter going on.
Mum's room is beautiful with her own creatures on the windows. She enjoys a bubble bath and getting her hair done. The food is lovely and mum is asked what she would like. Betsy Clara House Maidstone feels like an extension of our own family and together we are caring for mum. Thank you so much.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased that respite care could be provided at relatively short notice over the Xmas period. Staff were all friendly and responsive to mums dementia care needs, good menu variety and wine with lunch seemed popular.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My mum has been at Mountbatten Lodge for 8 years. We are very happy with her care and she is well loved by the staff.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Wonderful service, care and all needs. Adhered to, including physiotherapy. Nothing, any trouble to manager or staff. Food superb and all adds to the well-being and care. Requirements via doctor, planned and organised well, entertainment plus activities. A very well run care home.

How likely would you be to recommend Ty Llandaff Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father was at Nynehead Court after over 6 months in and out of hospital. He was very well cared for and although our family knew that my father was terminally ill, we were greatly comforted to know that he was supported by the wonderful caring staff and in the beautiful surroundings at Nynehead Court.

How likely would you be to recommend Nynehead Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother had been a resident at Nynehead Court for 3 years, where she was extremely happy and very well looked after. When she was first admitted, she moved under pressure from her children, firm in the belief that she would not like the environment. However, within two weeks she had wondered why she had not made the move earlier!

The setting and grounds are truly gracious but it is the genuine friendliness of all the staff, which sets Nynehead Court on a pedestal. Nynehead Court is not like a care home at all, it is a hub of activity and a genuine part of the local community where fetes, concerts, big breakfasts, hunt meets, art exhibitions, displays, classes, community meetings and numerous events are held to ensure that the residents are a part of the outside community. There are also daily outings to places of interest and a regular changing calendar of activities to keep residents interest in whatever they like.

Nynehead Court is special in every respect.

How likely would you be to recommend Nynehead Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

A friendly loving home.

How likely would you be to recommend Chalcraft Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good, excellent. Came for respite liked it so much I stayed. Greeted with open arms.

How likely would you be to recommend Avon Reach? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has been a resident at Acorn House for over a year. As a family, we are more than pleased with his care. The staff are friendly and professional. Since the new owners have taken over, the décor has improved a great deal. We are confident that his needs are well catered for in a clean, friendly environment. We would recommend this home to friends and family.

How likely would you be to recommend Acorn House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My experience in Uplands was very good and the staff were nice to me they couldn't do enough for me.

How likely would you be to recommend Uplands? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Lawton Manor Nursing home was my mother's final home where she spent her final weeks of life before passing peacefully in her comfortable room there on 31/12/16. She moved into the home due to suffering from Motor Neurone as my three sisters and I were not longer able to meet her needs, which were challenging daily.
The staff were caring, compassionate and supportive making her feel valued and dignified. In those few short weeks, we also felt very 'at home' and thankful for the care mum received with love and compassion.

How likely would you be to recommend Lawton Manor Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My father entered Leonard Lodge in September 2016. He was 90 years old and suffering from dementia and totally dependent on 24/7 nursing care. From the outset, great thought and sensitivity to his needs were demonstrated with staff adjusting the care they provided to ensure he was always given the right help at the right time. Also, my family who visited Leonard Lodge were warmly welcomed with time always made to discuss any concerns that arose. I can't speak highly enough of the team. Thank you.

How likely would you be to recommend Barchester Leonard Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy with the excellent care provided at Valentine House. There is always plenty of entertainment for the residents and the staff from my experience have always been very helpful, friendly and approachable.

How likely would you be to recommend Valentine House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum could not be in better hands mum is looked after very well. Mum has settled in now and gets on with all the staff. Mum would recommend the food at it is very good. Mum joins in with the activities likes her nails and hair done.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent service, wonderful food and the care provided was really outstanding. Would not hesitate to recommend to anyone.

How likely would you be to recommend Avon Cliff? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Overall the care my mum received is excellent. The manager keeps me informed of changes to mums needs/care. When able to express herself mum loved being in the home.
The staff are loving and kind. Mum has had a difficult time for the last few months with mental and medical problems advancing. The excellent care and dedication of staff have resulted in massive improvements in mums physical problems. She remains content and comfortable. Staff show respect and care for the most part especially senior carers/staff

How likely would you be to recommend St Elmo Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

I had recently joined the care home and 4 days later, I had an accident when dressing. I used the emergency call system to call assistance. Two care wardens raced down the corridor and then called medical help and arranged for an ambulance to take me to A & E as I dislocated my hip. They also met my two visitors who were on their way to see me later in the day. Boxing Day food was good. Activities are well organised. Medical matters are appropriately dealt with.
Highly recommended.

How likely would you be to recommend Barchester Woodland View Care Home? Extremely Likely

Care / Support: Satisfactory

Staff: Good

Management: Satisfactory

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Very kind and approachable staff, always welcoming when we arrive. The registered nurses are always keen to give me an update of my mother's condition and care needs and act on any issues which may arise.

How likely would you be to recommend St Margaret's Nursing Home? Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I really enjoy coming to visit my mum. Staff are always friendly and helpful.
The home is always spotlessly clean and decorated to a high standard.

How likely would you be to recommend Overdene House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a resident at Stone House for a few months. She has settled in extremely well and I feel that I can now write some informative feedback.

From day 1 the staff at Stone House wanted to know as much about my mother as possible. We felt very listened to and knew that they were getting to know my mother very quickly.
She gets thorough daily care and excellent mental stimulation, crucial for her wellbeing.
The staff are very attentive, gentle and patient as well as friendly and warm towards every one of their residents.
My mother can often get UTIs. These have reduced in frequency due to the staff ensuring she drinks enough liquid, and any signs whatsoever are checked straight away in case it's a sign of a UTI.
Previously my mother was down and insular but she has blossomed. We have never known her laugh so much.
We can't praise everyone at Stone House enough for all of the support my mother gets in order to enable her to live a full and happy life.

How likely would you be to recommend Stone House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

You are welcomed as soon as you go through the front door. If you have any questions, there is always someone there to answer them. All the rooms are clean and warm and there is always someone ready to attend if they are called for.
The meals are excellent. I have been invited several times to join my husband for lunch and I have been made to feel very welcome. The staff are all very friendly and nothing is too much trouble for them.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent