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I found Boroughbridge Manor whilst looking at care homes for my friend with double dementia. The home is superb, clean, modern, bright and airy with en-suite shower rooms. The staff have all been amazing especially during the initial settling in period. The transition went really well due to the care, compassion understand and friendliness of the staff. The events and activities laid on everyday help my friend to become a part of the home. No problem is too small to be dealt with immediately. I have nothing but praise for giving my friend the best quality of life she can attain.

How likely would you be to recommend Boroughbridge Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was admitted into Hungerford Care Home in Jan 2016, she suffers from dementia. My wife works there as the activities coordinator and she introduced me to the manager. The manager achieved to make Hungerford Care Home the best in the area and having seen others briefly whilst trying to decide which care home would be suitable for my mother, I think she is succeeding.
My wife has worked in a number of care homes before taking up employment at Hungerford Care Home a year ago, she knows the "market" and she agrees.
My mother is well looked after by excellent staff, is safe and seems to be happy here (although she has no idea where she is!!)

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Staff are excellent. They are very patient and kind and that is the most important thing. Cleanliness is excellent and I would recommend this care home to anyone.

How likely would you be to recommend Barchester Magnolia Court Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother aged 88 has been a resident at the above home for over a year. From the admission date to now there has not been a moment of worry. The care home provides superb care in every way which gives me and my three brothers complete peace of mind.

How likely would you be to recommend Acacia Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I feel more positive regarding my father staying in this home, although very ill, he responds to carers and that's a great feeling for me. The home is clean, tidy and always a good atmosphere which is obviously down to happy staff being able to work together on a daily basis, where would we be without these angels (carers and other staff)? I only have praise and thanks to all concerned. So all I can say now is thank you.

How likely would you be to recommend Ashbury Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Poor

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

All staff were friendly and welcoming. All staff showed a high level of care to not only my mother but to all other residents. The staff made regular contact with myself and other family members regarding my mother's health deteriorating due to progression of her dementia, all staff treated my mother with dignity and respect. In the last few days of her life, all staff demonstrated a high level of care to my mother but also provided unbelievable support of myself and my family. The staff at Woodbury House made a difficult time for us much more bearable.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

We are very pleased with the care provided to our aunt and uncle.

How likely would you be to recommend Bethel House? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Couldn't fault Chestnut View. The staff and care is excellent and visitors are always very welcome. My father is very happy and thriving at 88! Thank you, Chestnut View.

How likely would you be to recommend Chestnut View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The experience my husband and I have had at the Marbrook Centre has been amazing and life-enhancing.
All the staff are kind, courteous, friendly and very supportive and this includes the cleaners, the laundry staff, the carers especially so. The therapists are excellent and the management very responsive. My husband has been taught to develop and manage his body and limbs following an acute stroke.
I have been transformed from a very nervous and anxious caregiver to someone who has been trained how to care and who now feel confident in their ability to manage their husband and all the attendant equipment. Now I look forward to him coming home.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Excellent

Since Gran's arrival at Lincoln House Care Home she has been cared for by the best staff. She required pureed food which was piped to look like real food- she was given everything she needed and the staff always treated her with care and compassion. As a family member, we were looked after too. Time was always made to answer our questions and worries about gran. It was very re-assuring to know she was looked after when we weren't there with a consistently high level/standard I cannot praise the staff enough.

How likely would you be to recommend Lincoln House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am happy living here. I like the staff. I feel safe and well cared for.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care and attention is 100% The respect for the residents is 100% The thought to visitors is 100% I cannot speak highly enough about this nursing care home.

How likely would you be to recommend Lincoln House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt was well cared for and staff were courteous, helpful and experienced. Any problems were sorted out immediately. Her needs were taken into account from the moment she arrived to live at Albany until November when she passed away peacefully.

How likely would you be to recommend Albany Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I am an NHS patient. On the whole, my experience has been very good. Most of the staff go over and above their call of duty.

How likely would you be to recommend Rosedale Court? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Warm welcome from the very first time we stepped into Birkin Lodge
Consistently high standards of nursing care.
Clients wishes are listened to, nothing is every too much trouble.
Relatives are updated on how the resident is settling in at every visit.
Focus is always on the resident and their well-being and nurses always phone you if necessary.
Safety and security is high on the agenda.
You can visit at any time and the door is always opened swiftly.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy here. I think the staff are very good always thankful.

How likely would you be to recommend The Hillings? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

As you will see from the marks below, I can not fault the facilities at Garnant House. Each staff member I have dealt with have been extremely professional whilst being very caring towards my grandmother, who has settled incredibly well, which is and should be accredited for their ongoing commitment to their clients.
Thank you to all at Garnant House.

How likely would you be to recommend Garnant House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has lived at Brunel since Sept 2015. In that time she has been genuinely cared for and we have been very well supported. The staff and facilities are wonderful.

How likely would you be to recommend Brunel House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The home is very homely and friendly. The care is very good and the medical care is excellent. Residents are cared for in a very respectful manner.

How likely would you be to recommend Hazelgrove Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit my mother-in-law every 2 months or so travelling from Glasgow. I have always been favourably impressed by the warm ambience of the home and the friendly professionalism of the staff. There seems to be a reasonable programme of activities for both physical and mental stimulation of the residents.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I never thought I would be in a home and now I wouldn't be without it. Everyone has been so good and kind and I am so grateful.

How likely would you be to recommend Kintullagh House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff always welcoming and helpful. Rooms are nicely furnished and clean.

How likely would you be to recommend Astell Care Centre? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Lovely clean home, food choice good. Caring staff who work extremely hard, at times there could do with more staff. Pelsall Hall is safe and secure and residents are treated with dignity and care. The permeant staff really know their residents and how to meet their needs.

How likely would you be to recommend Pelsall Hall? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The home is pleasant and well decorated, the upper floor where my sister-in-law is has been nicely time-warped.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My mum suffered an acute stroke and following the advice from her consultant, the hardest decision I have ever had to make, was to look for Residential Care. I wanted to find a home that was friendly, welcoming and could provide the level of care my mum needed.

After visiting the Promenade, I knew immediately that this was the ideal home for mum.

Mum has been there now for 6 months, she has settled in, made friends with other residents and above all has a good relationship with the carers.

The carers work hard and they provide a very good standard of care.

What is nice to see, is the variety of activities that are organised where the residents can participate if they so wish.

I am a regular visitor to the home and I am always made to feel welcome which is lovely.

Communication between all parties is a key factor and I am pleased that I can have open discussions with the carers and the home manager about mum's progress and her wellbeing.

How likely would you be to recommend Promenade Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Kim Thaw, Training Manager at Promenade Care Home responded to this review on 07 Dec 2016:

Thank you for taking the time to write a review.