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Hi, My mom has been at Goldenhill now for just over a year. She is 94 and not very mobile. The staff are always very helpful and kind to my mom and me. Its seems a happy place for the residents and the people that work there. My mom has her hair permed about once a month at the salon there. She is happy and contented. A couple of times because of her health, she has had to go to the hospital, both times one of the staff were kind enough to go with her and stay at the hospital, till I could get there. The home is always very clean and no smells. Some times I visit my mom when they feed her, the food always looks tasty as if its home made. The manager is always very helpful and free for a chat.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

I am very impressed with this care home, they have looked after my mum for nearly 2 years. Sadly she has just passed away. The last 6 months have been very hard as she deteriorated by not walking, then not eating, they tried so hard to feed her with extra cream etc. in her food and drinks but sadly she gave up eating. All staff are very caring.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

When visiting my grandmother I felt very welcomed and cared for. The staff are absolutely amazing and nothing is ever too much trouble. The cleanliness of the home is fabulous. Would recommend the experience to anyone.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Care / Support: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 28 Jul 2016:

Thank you for taking the time to review our service, we greatly appreciate this. Positive feedback such as this helps us to measure our progress.

The home is very nice, the people that work help look after me very well. The food is good. The home is very clean. I have made plenty of friends.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

So far only a short time here, but a very enjoyable time. Including a very interesting and fun time out. So far all my needs have been met. One thing one could not find better, staff for help and friendliness which I needed.
One complaint, the shower room, more water ends up flooding the floor and sometimes the carpet, however careful one is. Thank you to staff.

How likely would you be to recommend The Granby? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Rooms: Satisfactory

Facilities: Good

I would like to say that they (the staff) provide the ultimate in service. I'm always treated with the utmost respect. I'm particularly fond of my physiotherapy team. They work very well together as a team. Thanks particularly to a certain few. The physio team fill me with motivation and they do a tremendous amount work for everyone here. The home is a happy place which I'm proud to be a resident of and a member of the resident's committee. I've made a lot of good friends here. It's truly a wonderful place to be. The staff always respect my privacy and my mood swings. They make me laugh and bring happiness to my life. Also I would like to mention the Activities team for making my life happy and vibrant.
Overall I'm impressed with the service and I recommend it to anyone who's physical needs require such a place.

How likely would you be to recommend Beacher Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Emily WIlson, Customer Service Administrator at Beacher Hall Care Home responded to this review on 28 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The home is a lovely place to live. There are no nasty smells about the place. I like the activities, they keep me busy. Staff are all lovely and treat me like a family member.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are kind, caring and helpful. The manager and matron are always available. I would recommend it and have done so. You are very fortunate if they have a vacancy for you, I consider myself privileged to be a resident in their home.

How likely would you be to recommend Queen Alexandra Cottage Homes? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Excellent

The home is very clean and tidy and security is excellent. I like the staff, I feel like they are my friends, my life, they do a really good job.

How likely would you be to recommend The Lawns Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Living here makes me feel safe and secure. the staff are great and encourage me to take part in things.I love my room and there are plenty of choices in the restaurant.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

I would like to say that they (the staff) provide the ultimate in service. I'm always treated with the utmost respect. I'm particularly fond of my physiotherapy team. They work very well together as a team. Thanks particularly to a certain few. The physio team fill me with motivation and they do a tremendous amount work for everyone here. The home is a happy place which I'm proud to be a resident of and a member of the resident's committee. I've made a lot of good friends here. It's truly a wonderful place to be. The staff always respect my privacy and my mood swings. They make me laugh and bring happiness to my life. Also I would like to mention the Activities team for making my life happy and vibrant.
Overall I'm impressed with the service and I recommend it to anyone who's physical needs require such a place.

How likely would you be to recommend Beacher Hall Care Home? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Emily WIlson, Customer Service Administrator at Beacher Hall Care Home responded to this review on 28 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Hi, My mom has been at Goldenhill now for just over a year. She is 94 and not very mobile. The staff are always very helpful and kind to my mom and me. Its seems a happy place for the residents and the people that work there. My mom has her hair permed about once a month at the salon there. She is happy and contented. A couple of times because of her health, she has had to go to the hospital, both times one of the staff were kind enough to go with her and stay at the hospital, till I could get there. The home is always very clean and no smells. Some times I visit my mom when they feed her, the food always looks tasty as if its home made. The manager is always very helpful and free for a chat.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Sunrise are caring, compassionate, smiling, happy and extremely welcoming. Even though my father was only in there a few months, they treated him with dignity and respect. They were alert to his problems and he called them his angels. The building was always clean and they always welcomed everyone. Even after he passed on, they still showed dignity and respect. His last journey was from Sunrise and the carers and management came out to pay their respect. They lined the drive and to this day, his family found it overwhelming and cannot thank them enough.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Very nice party. Food and drink excellent. Staff very friendly and helpful.

How likely would you be to recommend Marston Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

All the staff are really good and one was amazing when I first came to the home.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

When visiting my grandmother I felt very welcomed and cared for. The staff are absolutely amazing and nothing is ever too much trouble. The cleanliness of the home is fabulous. Would recommend the experience to anyone.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 28 Jul 2016:

Thank you for taking the time to review our service, we greatly appreciate this. Positive feedback such as this helps us to measure our progress.

The care home is very good. I like the staff and other residents. Garden is very nice and it's nice seeing the cows in the field opposite. The food is very good, I like options they have.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

So far only a short time here, but a very enjoyable time. Including a very interesting and fun time out. So far all my needs have been met. One thing one could not find better, staff for help and friendliness which I needed.
One complaint, the shower room, more water ends up flooding the floor and sometimes the carpet, however careful one is. Thank you to staff.

How likely would you be to recommend The Granby? Extremely Likely

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I think Gildawood provides an excellent service. The care given to the residents is excellent. My Mum is very well cared for, clean, well dressed and tidy. She is always smiling and most of all, feels secure. The food is a good quality and the staff show consideration, kindness and patience.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

My in-laws became residents early June 2016. From the beginning they were very pleased with all the staff and were amazed at the building and it's furnishing.

How likely would you be to recommend Hartford Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am pleased with the home, I have made friends here and like talking to the others at lunch time. I like whats for lunch and dinner. I also like that activities come to my room if I don't feel like joining in with everyone else.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Living here makes me feel safe and secure. the staff are great and encourage me to take part in things.I love my room and there are plenty of choices in the restaurant.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

Activities: Good

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother resided in Havengore House for 2 yrs and five months. Over this period she was very happy and content with her surroundings. All care homes are only as good as the staff employed and the management and owners of the property are always on hand and aware of all facets of the home. There is nothing posh about Havengore House but there is a homely feel about the place which makes the patrons feel comfortable.

How likely would you be to recommend Havengore House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are respectful to clients and visitors. Personal care is given with great dignity. Nursing care is of a high standard. The home is peaceful and is in a beautiful setting. It would be nice if clients could be taken into the grounds more routinely when possible.

How likely would you be to recommend Kearsney Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Poor

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Dan, Care servises manager at Kearsney Manor responded to this review on 28 Jul 2016:

Thank you for your feedback. If you could kindly come and expand on your activities feedback that would be most helpful as we strive to enhance the positive well being of our residents.

Staff are kind, caring and helpful. The manager and matron are always available. I would recommend it and have done so. You are very fortunate if they have a vacancy for you, I consider myself privileged to be a resident in their home.

How likely would you be to recommend Queen Alexandra Cottage Homes? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad stayed at Holcroft Grange for respite and has been very well cared for. Positive and helpful staff members with very good communication.

How likely would you be to recommend Holcroft Grange? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Shirley Paton, Home Manager at Holcroft Grange responded to this review on 28 Jul 2016:

Thank you very much for taking the time to provide us with this feedback about our staff team. We are really pleased to hear that you and your father are satisfied with his support at Holcroft, and we are delighted to have him with us. Thanks again.

I think Gildawood provides an excellent service. The care given to the residents is excellent. My Mum is very well cared for, clean, well dressed and tidy. She is always smiling and most of all, feels secure. The food is a good quality and the staff show consideration, kindness and patience.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

All the staff are really good and one was amazing when I first came to the home.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Treated with Dignity: Excellent

Staff go over and beyond normal duties to care for residents.

How likely would you be to recommend Roseleigh? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Satisfactory

Treated with Dignity: Excellent

The staff at Sunrise are caring, compassionate, smiling, happy and extremely welcoming. Even though my father was only in there a few months, they treated him with dignity and respect. They were alert to his problems and he called them his angels. The building was always clean and they always welcomed everyone. Even after he passed on, they still showed dignity and respect. His last journey was from Sunrise and the carers and management came out to pay their respect. They lined the drive and to this day, his family found it overwhelming and cannot thank them enough.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The stay has been very happy.

How likely would you be to recommend The Heathers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

My dad stayed at Holcroft Grange for respite and has been very well cared for. Positive and helpful staff members with very good communication.

How likely would you be to recommend Holcroft Grange? Likely

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Shirley Paton, Home Manager at Holcroft Grange responded to this review on 28 Jul 2016:

Thank you very much for taking the time to provide us with this feedback about our staff team. We are really pleased to hear that you and your father are satisfied with his support at Holcroft, and we are delighted to have him with us. Thanks again.

The stay has been very happy.

How likely would you be to recommend The Heathers? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

I am pleased with the home, I have made friends here and like talking to the others at lunch time. I like whats for lunch and dinner. I also like that activities come to my room if I don't feel like joining in with everyone else.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum went to Hartford Court for 2 weeks respite care after having a foot operation. She is 75 years old and suffers with Parkinson's so felt worried about going home. The building was amazing and had a warm feeling from the outset. Above all that was the professionalism and friendliness of the staff! They immediately made my mum feel at home and welcomed myself and 2 daughters into mums temporary "home". I have no complaints they treated my mum with respect and she especially enjoyed "teaching" the chef how to make scones!! Mum is ready for home and not quite ready for full time care but it has been perfect for her needs. Thanks.

How likely would you be to recommend Hartford Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

The care home is very good. I like the staff and other residents. Garden is very nice and it's nice seeing the cows in the field opposite. The food is very good, I like options they have.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Having had experience of many care homes nationwide, Prestbury House is one of the best I have come across. The standard of care is very good and consistent, an unusual attribute.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 28 Jul 2016:

Thanks for your review Susan. The team work very hard to provide consistent, quality care and will be thrilled to hear such high praise. Tracey

My mum went to Hartford Court for 2 weeks respite care after having a foot operation. She is 75 years old and suffers with Parkinson's so felt worried about going home. The building was amazing and had a warm feeling from the outset. Above all that was the professionalism and friendliness of the staff! They immediately made my mum feel at home and welcomed myself and 2 daughters into mums temporary "home". I have no complaints they treated my mum with respect and she especially enjoyed "teaching" the chef how to make scones!! Mum is ready for home and not quite ready for full time care but it has been perfect for her needs. Thanks.

How likely would you be to recommend Hartford Court? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are respectful to clients and visitors. Personal care is given with great dignity. Nursing care is of a high standard. The home is peaceful and is in a beautiful setting. It would be nice if clients could be taken into the grounds more routinely when possible.

How likely would you be to recommend Kearsney Manor? Extremely Likely

Treated with Dignity: Excellent

Dan, Care servises manager at Kearsney Manor responded to this review on 28 Jul 2016:

Thank you for your feedback. If you could kindly come and expand on your activities feedback that would be most helpful as we strive to enhance the positive well being of our residents.

I like that I can make my own choices. All the staff are very friendly.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Having had experience of many care homes nationwide, Prestbury House is one of the best I have come across. The standard of care is very good and consistent, an unusual attribute.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 28 Jul 2016:

Thanks for your review Susan. The team work very hard to provide consistent, quality care and will be thrilled to hear such high praise. Tracey