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My sister, who is 91 years of age, was unable to remain in hospital and I was advised she needed a lot more care and attention and so I and my relatives decided to look around for the best care home. We finally found this wonderful care home in Kingston Vale. I was thrilled because my sister was the third person to be admitted. It is truly lovely! The staff, management and caring staff are magnificent! She has outstanding care. Everyone is very kind to her - attending to all her needs. food is well prepared. The activities are great and although my sister is 91, she is indeed an active participant. She loves the cinema. I know she wants to go home, but she is truly happy here. WELL DONE!

How likely would you be to recommend Sherwood Grange? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

I spent two hours at the care home and was thoroughly impressed with all and who I saw. I was made to feel welcome by all the staff: who during my stay did all that the residents needed without fuss and a good deal of love.
All the residents were happy and all seemed to have a good relationship with the numerous staff and yet had their own space and needs respected. Extremely well done.

How likely would you be to recommend Haddon House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My brother and I were looking for a care home for our mother in April 2014. Upon entering Ashcroft there was an immediate feeling of warmth and friendliness. The staff are amazingly cheerful, helpful and caring. There are many activities which take place there which all the residents enjoy. Our mother passed away in December 2015 but she was happy at Ashcroft. Thank you to all the staff for the first class care you gave to her and continue to give to all the other residents.

How likely would you be to recommend Ashcroft Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

My husbands care is excellent, can't complain about anything. He is so happy here which makes me happy too.

How likely would you be to recommend Kinnaird Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad has spent 3 and a half years very happily at Nashley House. He has had to move due to his changing needs. I cannot praise Nashley enough.
You will see that I consider everything excellent and of the highest quality. Management and staff could not do enough for us and our family. They are so friendly, helpful, caring, warm and welcoming and the home is lovely, clean and smells beautiful (very important!) Everyone is completely professional yet so lovely. We are so sad dad had to move, but fully understand why.

How likely would you be to recommend Nashley House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

The manager is extremely switched on, approachable and supports ideas and input from relatives. My father settled well from the beginning in Lomond Court, after being unhappy in three other residential/nursing homes previously. the home has a relaxed and confident feel which I'm sure feeds through to the residents. I would recommend Lomond Care to other families. It has certainly worked well for ours. the new refurbishments are just the icing on the cake.

How likely would you be to recommend Lomond Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

My sister, who is 91 years of age, was unable to remain in hospital and I was advised she needed a lot more care and attention and so I and my relatives decided to look around for the best care home. We finally found this wonderful care home in Kingston Vale. I was thrilled because my sister was the third person to be admitted. It is truly lovely! The staff, management and caring staff are magnificent! She has outstanding care. Everyone is very kind to her - attending to all her needs. food is well prepared. The activities are great and although my sister is 91, she is indeed an active participant. She loves the cinema. I know she wants to go home, but she is truly happy here. WELL DONE!

How likely would you be to recommend Sherwood Grange? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband is very well cared for and receives great kindness when he has a bad day. The staff try to help him manage his pain.

How likely would you be to recommend The Heathers? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Lara, Area Manager at The Heathers responded to this review on 27 Jul 2016:

I will ask the care Manager to discuss with you how we could improve our programme and I thank you for taking the time in providing positive and constructive feedback.

My dad has spent 3 and a half years very happily at Nashley House. He has had to move due to his changing needs. I cannot praise Nashley enough.
You will see that I consider everything excellent and of the highest quality. Management and staff could not do enough for us and our family. They are so friendly, helpful, caring, warm and welcoming and the home is lovely, clean and smells beautiful (very important!) Everyone is completely professional yet so lovely. We are so sad dad had to move, but fully understand why.

How likely would you be to recommend Nashley House? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I like living here sometimes but I like to be in my room mostly.

How likely would you be to recommend Catmoor House Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

This is a well run care home with good facilities excellent staff always willing to help.

How likely would you be to recommend Tremona Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

It's a great place to be in. My brother visited on Monday from Inverness and he said: "If I had to be in some place, this would be it".

How likely would you be to recommend Catmoor House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

This staff are doing their best to make my wife comfortable. They are very attentive to her needs.

How likely would you be to recommend Magna Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I find the home to be of a good standard and staff are very good. Always willing to answer any queries we have. Rooms clean and modern.

How likely would you be to recommend Finavon Court - Forfar? Neither Unlikely or Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

My brother and I were looking for a care home for our mother in April 2014. Upon entering Ashcroft there was an immediate feeling of warmth and friendliness. The staff are amazingly cheerful, helpful and caring. There are many activities which take place there which all the residents enjoy. Our mother passed away in December 2015 but she was happy at Ashcroft. Thank you to all the staff for the first class care you gave to her and continue to give to all the other residents.

How likely would you be to recommend Ashcroft Residential Home? Extremely Likely

Treated with Dignity: Excellent

Really happy with everything in the Clyde Residential Unit. The staff are very helpful, anything I need they will get for me. My family come to visit a lot. I enjoyed my birthday. I had a big party and I enjoyed dancing with the staff. The care the staff give is very good. If you want anything, you only need to ask.

How likely would you be to recommend Northgate House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

It's a great place to be in. My brother visited on Monday from Inverness and he said: "If I had to be in some place, this would be it".

How likely would you be to recommend Catmoor House Care Home? Extremely Likely

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Summer fair. Lots to do, very clean, good food. Everyone is involved and there is a good selection of activities for everyone.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Excellent

I am really comfortable and enjoy the company of the other residents. Absolutely everybody is friendly and helpful and keeping me independent and happy.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Daneside Court is wonderful. The staff are very helpful and caring. They all always have a smile.

How likely would you be to recommend Daneside Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Like staying here. Some good food.

How likely would you be to recommend Catmoor House Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

The manager is extremely switched on, approachable and supports ideas and input from relatives. My father settled well from the beginning in Lomond Court, after being unhappy in three other residential/nursing homes previously. the home has a relaxed and confident feel which I'm sure feeds through to the residents. I would recommend Lomond Care to other families. It has certainly worked well for ours. the new refurbishments are just the icing on the cake.

How likely would you be to recommend Lomond Court Care Home? Extremely Likely

Treated with Dignity: Excellent

My mother is staying in this care home and from the onset the staff have been brilliant. The manager was quick to assess mum's needs and now she is very comfortable in this setting. All the staff on mum's floor treat her with dignity. There is a warm, lovely atmosphere in this bright environment. It is always clean and well cared for. The staff are very understanding and compassionate. Many Thanks.

How likely would you be to recommend Cookridge Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

I like living here sometimes but I like to be in my room mostly.

How likely would you be to recommend Catmoor House Care Home? Likely

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My husband is very well cared for and receives great kindness when he has a bad day. The staff try to help him manage his pain.

How likely would you be to recommend The Heathers? Extremely Likely

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Lara, Area Manager at The Heathers responded to this review on 27 Jul 2016:

I will ask the care Manager to discuss with you how we could improve our programme and I thank you for taking the time in providing positive and constructive feedback.

My experience of Catherine House has overall, been a very pleasant one, ie. the staff I have encountered have always made me feel welcome and at home; pleasing smiles and good manners, always being most helpful when necessary. My husband, the user, has settled in. His difficulty he has regarding his health issues have been attended to, this making life for him and also the rest of the family a lot easier. I am confident that all his needs have been and will be attended to the best of possibilities.
I am also confident that my husband and all his needs will be cared for under a very good manager guiding her staff well with providing training to a level of competence.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

My wife has spent 9 days respite with Clara Court she has enjoyed her stay and in my opinion Clara Court is an extremely well run home and the staff are wonderful.

How likely would you be to recommend Clara Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My experience of Catherine House has overall, been a very pleasant one, ie. the staff I have encountered have always made me feel welcome and at home; pleasing smiles and good manners, always being most helpful when necessary. My husband, the user, has settled in. His difficulty he has regarding his health issues have been attended to, this making life for him and also the rest of the family a lot easier. I am confident that all his needs have been and will be attended to the best of possibilities.
I am also confident that my husband and all his needs will be cared for under a very good manager guiding her staff well with providing training to a level of competence.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is staying in this care home and from the onset the staff have been brilliant. The manager was quick to assess mum's needs and now she is very comfortable in this setting. All the staff on mum's floor treat her with dignity. There is a warm, lovely atmosphere in this bright environment. It is always clean and well cared for. The staff are very understanding and compassionate. Many Thanks.

How likely would you be to recommend Cookridge Court? Extremely Likely

Treated with Dignity: Excellent

After experiencing the round of a host of mediocre homes The Cedars came as a "breath of fresh air". Apart from it's beautiful location, sloping garden and well kept terrace, (which my mother delighted in at all sessions) the state of the building, the exemplary care of the staff and the competency of the management were all of an extremely high standard and this is at a price that compared favourably with any of the "competition". My mother was properly looked after both her physical and mental needs fully met and stimulated, and her final eighteen months were enjoyed to the full. The Cedars has set the bar at a level that all care homes should strive to attain. Well done! You have my grateful thanks.

How likely would you be to recommend The Cedars Rest Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

I find the home to be of a good standard and staff are very good. Always willing to answer any queries we have. Rooms clean and modern.

How likely would you be to recommend Finavon Court - Forfar? Neither Unlikely or Likely

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum came to the care home under c/o the hospital after 10 weeks in hospital. During this time she became muddled and disoriented, since coming to Claremont she has shown rapid improvement. She is encouraged to eat meals in the dining room and chat to other residents. The staff are all very caring and supportive. Although she remains totally dependent, we can see moments of the real mum. Thank you.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Like staying here. Some good food.

How likely would you be to recommend Catmoor House Care Home? Likely

Treated with Dignity: Good

Lovely people and full of joy. I feel very safe.

How likely would you be to recommend Catmoor House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

After experiencing the round of a host of mediocre homes The Cedars came as a "breath of fresh air". Apart from it's beautiful location, sloping garden and well kept terrace, (which my mother delighted in at all sessions) the state of the building, the exemplary care of the staff and the competency of the management were all of an extremely high standard and this is at a price that compared favourably with any of the "competition". My mother was properly looked after both her physical and mental needs fully met and stimulated, and her final eighteen months were enjoyed to the full. The Cedars has set the bar at a level that all care homes should strive to attain. Well done! You have my grateful thanks.

How likely would you be to recommend The Cedars Rest Home? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am really comfortable and enjoy the company of the other residents. Absolutely everybody is friendly and helpful and keeping me independent and happy.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everything fine with me.

How likely would you be to recommend Catmoor House Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Pretty good place.

How likely would you be to recommend Catmoor House Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent