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Hillcroft appears to be run on a caring but professional basis. Residents are clearly well-attended to and always with a smile; whatever the circumstances. Concerns or suggestions are readily dealt with, and regular feedback given on resident's mood/condition. There seem to be plenty of opportunities for entertainment and trips etc. and a regular programme of events, including group-meetings with residents families, to discuss matter of mutual interest. All in all, a well run care-home.

How likely would you be to recommend Hillcroft House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

I came to Mill House Care Home from Yorkshire to be with my Mum and Grandma. From the start, I was extremely impressed by the service from the carers and nurses; nothing was too much trouble. Everyone showed compassion, love and genuine generosity. They went the extra mile with everyone who came into the room. Everyone's job was done efficiently but with respect and sensitivity. I felt my Grandma was in good hands and everyone took their job seriously and put so much effort into their role. Thank you so much!!!

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

My mother-in-law was one of the first residents to move into this new care home. The staff have made her feel very welcome and look after her very well. Her room is very homely and she has been able to organise it as she wants. Some early issues with food and activities are being actively addressed. The housekeeping and laundry are excellent; everything is kept clean and tidy. A lovely care-home!

How likely would you be to recommend Wellington Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I like Townsend House. I want to stay here. the staff are all very nice. I like to do activities with the activity coordinator. (She is great). The home is lovely. I love the food. Care is very good as well.

How likely would you be to recommend Townsend House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This is a very caring home. staff absolutely wonderful. Spotlessly clean, never any nasty smells. I don't know how they manage it. All staff are easily approachable and very easy to talk to. No complaints at all. The only complaint my husband had is, too much food, that's a good fault!
It's a place I will go to if and when my times comes. I will have no concerns at all.

How likely would you be to recommend The Terrace? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Excellent care home, residents are well looked after the staff are just brilliant. Always caring and taking time to ensure the residents are happy. I hope should I need a care home 'Guysfield ' will have a vacant room for me.

How likely would you be to recommend Guysfield Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I love living at Belmore Lodge it is very lively with always something to do. We have regular trips out and entertainers most weeks. It is very convenient for Lymington. Since I have been at Belmore Lodge I have had a new lease of life. The food is good with a varied seasonal menu. It is a great place to live, comfortable and homely with a great team of staff.

How likely would you be to recommend Belmore Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

First class all round. Very friendly and compassionate staff.

How likely would you be to recommend Marston Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our family is very pleased with all aspects of Cedar Court. The location is delightful and access very calming. The home is well maintained, clean and has very little of the aroma that permeates a lot of care homes. The staff are professional and extremely supportive. The quality of the meals is very good as is the variety. Quality of care is excellent.

How likely would you be to recommend Cedar Court Dementia Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

The care my Mum is receiving is first class and all the staff under the manager's guidance are excellent.

How likely would you be to recommend Amberwood House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I moved my mother here and it was seamless and simple. The staff were very friendly and efficient.

How likely would you be to recommend Roundham Court? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Hillcroft appears to be run on a caring but professional basis. Residents are clearly well-attended to and always with a smile; whatever the circumstances. Concerns or suggestions are readily dealt with, and regular feedback given on resident's mood/condition. There seem to be plenty of opportunities for entertainment and trips etc. and a regular programme of events, including group-meetings with residents families, to discuss matter of mutual interest. All in all, a well run care-home.

How likely would you be to recommend Hillcroft House? Extremely Likely

Treated with Dignity: Excellent

Very caring and friendly staff.
Lots of activities and days out. Spotless dining room. Good food.

How likely would you be to recommend Balcarres Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jayne Duck, Customer Service Administrator at Balcarres Care Home responded to this review on 27 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The home is a 'home from home' for those who cannot cope anymore. the staff are very helpful and friendly and can't do enough for you as someone in the home or a visitor.

How likely would you be to recommend Stenson Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very happy where I am, enjoying the company. Friendly staff, has everything I really need here.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

I came to Mill House Care Home from Yorkshire to be with my Mum and Grandma. From the start, I was extremely impressed by the service from the carers and nurses; nothing was too much trouble. Everyone showed compassion, love and genuine generosity. They went the extra mile with everyone who came into the room. Everyone's job was done efficiently but with respect and sensitivity. I felt my Grandma was in good hands and everyone took their job seriously and put so much effort into their role. Thank you so much!!!

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Treated with Dignity: Excellent

What a fantastic home for my dad. He couldn't be more cared for. The staff are so friendly and respectful. We had a meal with my dad in the beautiful dining room and it was just like sitting in any good restaurant and the food was super and beautifully presented.

How likely would you be to recommend Belmore Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The home is excellent and if I have any concerns about my Mums needs it always gets sorted out satisfactory. The manageress is brilliant. All the staff are great.

How likely would you be to recommend The Old Rectory? Extremely Likely

Care / Support: Excellent

Staff: Excellent

I love living at Belmore Lodge it is very lively with always something to do. We have regular trips out and entertainers most weeks. It is very convenient for Lymington. Since I have been at Belmore Lodge I have had a new lease of life. The food is good with a varied seasonal menu. It is a great place to live, comfortable and homely with a great team of staff.

How likely would you be to recommend Belmore Lodge? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

So far so good. Mum loves the food and seems to have settled in well. Staff are very friendly.

How likely would you be to recommend The Beeches Residential Care Home? Likely

Care / Support: Good

Staff: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

This is a very caring home. staff absolutely wonderful. Spotlessly clean, never any nasty smells. I don't know how they manage it. All staff are easily approachable and very easy to talk to. No complaints at all. The only complaint my husband had is, too much food, that's a good fault!
It's a place I will go to if and when my times comes. I will have no concerns at all.

How likely would you be to recommend The Terrace? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Well run and efficient care home. Helpful and caring staff. Excellent meals - varied and tasty. Requests received with attention and acted upon.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Jayne Duck, Customer Service Administrator at Cottenham Court Care Home responded to this review on 27 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Our family is very pleased with all aspects of Cedar Court. The location is delightful and access very calming. The home is well maintained, clean and has very little of the aroma that permeates a lot of care homes. The staff are professional and extremely supportive. The quality of the meals is very good as is the variety. Quality of care is excellent.

How likely would you be to recommend Cedar Court Dementia Care Home? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Beechwood Lodge is outstanding particularly the staff/carers are perceptive of the residents needs and efficient. The atmosphere is friendly and comfortable. Incidents are dealt with promptly and residents kept safe for their own and others actions and potential harm. Visitors and residents alike are treated with kindness and courtesy. Beechwood Lodge is a pleasant place to spend time.

How likely would you be to recommend Beechwood Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Like it here and find moments where I find it funny as staff are full of energy. Also like the garden when it's sunny.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everything was great.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 27 Jul 2016:

Thank you for taking the time to review our service. Please feel free to drop by for a cup of coffee or attend one of our many creative events.

So far so good. Mum loves the food and seems to have settled in well. Staff are very friendly.

How likely would you be to recommend The Beeches Residential Care Home? Likely

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

The home is excellent and if I have any concerns about my Mums needs it always gets sorted out satisfactory. The manageress is brilliant. All the staff are great.

How likely would you be to recommend The Old Rectory? Extremely Likely

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Beechwood Lodge is outstanding particularly the staff/carers are perceptive of the residents needs and efficient. The atmosphere is friendly and comfortable. Incidents are dealt with promptly and residents kept safe for their own and others actions and potential harm. Visitors and residents alike are treated with kindness and courtesy. Beechwood Lodge is a pleasant place to spend time.

How likely would you be to recommend Beechwood Lodge? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

From my experience the staff are lovely, and treat the residents with care.

How likely would you be to recommend Monkscroft Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I moved my mother here and it was seamless and simple. The staff were very friendly and efficient.

How likely would you be to recommend Roundham Court? Likely

Overall Standard: Good

Treated with Dignity: Excellent

Excellent home. Would highly recommend it.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 27 Jul 2016:

Thank you for taking the time to visit our home and also for taking the time to review us. Please feel free to visit us again.

Everything was great.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 27 Jul 2016:

Thank you for taking the time to review our service. Please feel free to drop by for a cup of coffee or attend one of our many creative events.

Very happy where I am, enjoying the company. Friendly staff, has everything I really need here.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Overall The Beeches provides a tremendous service to my grandmother. The staff and management team display excellent professionalism whilst creating a comradeship with the residents. My grandmother settled in quickly and myself and my family have never regretted our decision.

How likely would you be to recommend The Beeches Residential Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Well run and efficient care home. Helpful and caring staff. Excellent meals - varied and tasty. Requests received with attention and acted upon.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Jayne Duck, Customer Service Administrator at Cottenham Court Care Home responded to this review on 27 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The level of care is absolutely superb!
I cannot fully express the care and attention that all the staff have shown - truly wonderful!
Thank you Allingham House - my wife's stay was made wonderful!

How likely would you be to recommend Allingham House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Overall The Beeches provides a tremendous service to my grandmother. The staff and management team display excellent professionalism whilst creating a comradeship with the residents. My grandmother settled in quickly and myself and my family have never regretted our decision.

How likely would you be to recommend The Beeches Residential Care Home? Extremely Likely

Treated with Dignity: Excellent

The level of care is absolutely superb!
I cannot fully express the care and attention that all the staff have shown - truly wonderful!
Thank you Allingham House - my wife's stay was made wonderful!

How likely would you be to recommend Allingham House Care Centre? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent