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From the moment I rang to see if there was any room for my father until he died (7 weeks) Arcot House has been AMAZING. The management are super efficient. The staff treated dad like a grandfather even when he was being difficult!! We were kept informed of every development and change in dad's condition. We live a long way away (4.5 hours away) and felt totally confident to leave dad in their care for a few days. The family and friends visiting dad were treated with respect and consideration - teas/coffee/cake/meals. I cannot thank all at Arcot House enough for their care of dad in his last few weeks of life.

How likely would you be to recommend Arcot House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother-in-law has now resided at this care home for quite some time.
During the whole of this period the care, both professional and pastoral, has been exemplary.
The home has an extremely personal feel that puts both my mother-in-law and her family at ease;
This is reinforced by the disposition of the staff who I have found all, without exception, to be everything I as a family member would want them to be.
I would not hesitate to wholeheartedly recommend this care home.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother settled in very quickly and is very happy. There was a blip with a fellow gentleman resident which the home managed very well and now I am confident when not around that my mother is well cared for. The entertainment in the home is amazingly good and just what my mother enjoys. All the staff are caring and treat residents with dignity and patience. Have not met the new Head of Home yet. Everything has run smoothly since the last one left. Sometimes my mother's room is dusty, but has been better lately.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

My brother has been here for five years. He has been very well looked after in this whole period, meetings with the home are always available. My brother's welfare has always come first.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Good

Generally very good. Staff are caring, helpful and friendly without being too familiar. The home has floundered a little being without a proper manager for the last few months. She has now arrived and the immediate different has been noticeable, with all the staff looking more purposeful. This is not a reflection on the acting manager as she was under a lot of pressure to do her own job as well as someone else's. Dining does need to be addressed as young volunteers are often used to serve residents. When they are not in, the remaining dining staff are under pressure and service is slow.

How likely would you be to recommend Sunrise of Tettenhall? Neither Unlikely or Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

When I enter Sunrise, I immediately feel part of the family. Staff are welcoming and friendly. The person I visit is well cared for and happy - her room is always tidy. I have been visiting Sunrise for nearly 5 years now and each time I visit, I feel happy knowing everyone there will look after my friend. Thank you.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum came to this nursing home for palliative care. The staff and the care residents receive is/are excellent. My mum passed away with dignity. She was comfortable and pain-free, which is all you can ask for. She loved the carers and nurses. They were so kind to her and nothing was too much trouble. Also, myself and my family were made most welcome.

How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have noticed a change in the dining room. The notice board has a hand-written menu on it which is a lovely touch. The menu has also been updated offering residents a good choice of food. In fact, some days my mother has a difficulty choosing!! Music is playing in the background and one carer sits on each table making the whole "dining experience" an excellent one. The catering staff work well as a team.

How likely would you be to recommend Trafalgar Park Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Staff very helpful and friendly.

How likely would you be to recommend Allingham House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife and I had a magnificent surprise golden wedding anniversary party in the activities lounge, everyone was welcomed and all thoroughly enjoyed the celebrations. We can't thank the staff enough, everyone joined in the fun and enjoyed a superb buffet. All other residents were offered some buffet if wanted. I'm sure everyone had a brilliant day.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Moved my mum here from another place in Middleton. Mum loves it here! I feel that mum is well cared for! All staff always appear happy and dedicated. Nothing is too much trouble. I feel confident that mum is well cared for when I'm not here. Oakland Care Home always feels warm, cosy and very homely! People have commented that mum looks years younger since coming here.

How likely would you be to recommend Oakland Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum (a resident here) and dad celebrated their golden wedding anniversary on Saturday. The help and support I received in planning this event was superb. Every little detail was taken into account and it all remained a secret until the day. The activities room was decorated beautifully and I was overwhelmed when I first set eyes on it. The love, care and support that my mum and dad, and our family and friends received was (and is) second to none. I cannot thank the staff enough for the help in making this occasion very special indeed.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The day care staff integrate with the clients and family to make them feel welcome and safe, with an entertaining attitude towards care.

How likely would you be to recommend Fir Trees? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was a resident at Sandown Park care home from January 2015 until July 2016 when she sadly passed away. All the time she was a resident, particularly during her last few days in July she was treated with great kindness, dignity and care.

How likely would you be to recommend Sandown Park? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother-in-law has been very comfortable here for nearly two years. She seems well-cared for & has opportunities for various activities. We find the staff friendly and helpful. Overall, it is a great relief to know that she is in safe hands.

How likely would you be to recommend Hollymead House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My husband has been a resident since 2013. The care he has received has been wonderful, from the whole team from top to bottom. In the past few weeks he has needed care beyond the norm and received it. I can't fault them.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My nan was only with the team at Trengrouse a short time but I can say that they looked after her in a brilliant way- everything from care to dignity and passionate about looking after my nan. They informed us of any changes when I visited and were able to answer all of my questions that I asked. I work in healthcare, end of life, so was able to ask pertinent questions and the team were able to answer in an open manner and that everything I had asked was in place for when she passed away. They informed my mum at all times if there were any changes and when it was time I called her to be there. I was really impressed with the big changes at Trengrouse and can't thank the team enough. Fab job!! :)

How likely would you be to recommend Trengrouse? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

All team members showed an extremely high standard or care, compassion and dedication towards mother-in-law and I. I cannot tell you enough how much respect all your team has from me. They made my mother-in-law's last couple of weeks so comfortable and her passing very beautiful. Thank you to all, you made a very difficult journey a pleasure to remember.

How likely would you be to recommend Trengrouse? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All areas such as staff care and quality were in every way as described:

How likely would you be to recommend Tremona Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have felt safe here, I was made to feel so welcome. Staff and management so lovely and helpful. I have never felt so happy, I love the views. I felt very secure, staff are all happy.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has been a resident for over 15 months and although her dementia has advanced we have total confidence in the quality of care she receives. The atmosphere is always welcoming and the staff are very positive and helpful. The home has lovely furnishings and feels more like a hotel. It is a pleasure to visit my mum there and she is happy always looks nice and enjoys the lovely food provided. We feel lucky that mum has found a place in such a caring environment.

How likely would you be to recommend Carleton Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

When I visited Montrose my friend told me how happy he was there and how he is kept occupied by the various outings he goes on. The staff were very friendly.

How likely would you be to recommend Montrose? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My parents had only been residents in Allington House for 4 months when my Mam sadly passed away. They had been married for 66 years. I cannot thank the staff enough for all their kindness and support they have given to me, my dad and family. Nothing is any trouble to them, they all go that extra mile.

How likely would you be to recommend Allington House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My father has been there for nine months and has always been well looked after. We are pleased with all the staff but have seen a great improvement since the arrival of the manager.

How likely would you be to recommend The White House? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My mother moved into Astell nearly 4 years ago and remains very happy and content there. This is due in very large measure to the staff and management, all of whom show great care, patience, and gentleness. My wife and I have nothing but praise for every single person involved in making my mother's twilight years very comfortable.

How likely would you be to recommend Astell? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent