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Care Home Owned by Bupa Care Homes in Merseyside

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Merseyside

Only the locations & reviews in Merseyside for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10881 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Merseyside (1)

 - Browse 1 Care Home owned by Bupa Care Homes in Merseyside
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The Manor House Care Home
Moreton Road, Upton, Wirral CH49 4NZ 
9.7 97 reviews
The Manor House Care Home, Wirral, Merseyside
"My experience has been excellent all the staff have been amazing. Very happy I have decided to stay here permanently. The laundry service…"   Read all 97 reviews
  • from £1,250 / week
  • 59 Rooms
Location Type Care Home

Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

Bupa Care Homes Reviews in Merseyside (97)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.646) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

The Manor House Care Home

from Mary E (Resident) assisted by family/friend published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been excellent all the staff have been amazing. Very happy I have decided to stay here permanently. The laundry service is second to none. The little things like a welcome note on the day I arrived was a lovely thought. I am very pleased this is my forever home.
Reply from Fran Donno, Customer Service Adviser at The Manor House Care HomeWe appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your experience. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. We're looking forward to creating many more happy memories with you.
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Review of

The Manor House Care Home

from E G (Niece of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to offer a heartfelt thank you to all the staff and carers at The Manor who care so excellently for my auntie. I have never experienced such a high level of care and sensitivity - it is genuinely a pleasure to have got to know them. They are caring, kind, positive and highly capable in
the work they do. A huge thank you to you all!
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care HomeThank you for your lovely review. We are happy to hear you feel like a part of our The Manor House family. It is always so nice to hear from family members feeling like their loved one is well cared for.
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Review of

The Manor House Care Home

from Susan A (Sister of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find The Manor House Care Home a wonderful place for my sister to spend her days. Because of the amount of activities I have notice it is helping with her dementia and she has made a lot of new friends. I have booked in for lunch a few times and find the meals varies and nicely cooked. The bonus is
the lovely surroundings the home is in and its history.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care HomeThank you for your kind feedback. We are happy to hear that you find your Sister is well cared for and enjoys the various activities and social opportunities available to her at The Manor House. We will certainly pass your compliments about the food provided on to our chef.
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Review of

The Manor House Care Home

from Colin S (Respite Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing to say thank you to ALL the staff at the    Manor House for the way you have looked after me during my spell of respite care.
Every member of the team: management, nursing, carers, domestic and catering were brilliant.
I am particularly grateful for the way in which they all understood
and adapted to my near blindness and profound deafness.
The Manor House really is " a place where everybody knows your name" and uses it with professional courtesy and personal interest.This means that you always feel that you are being treated as an individual.
On a scale of 1 to 10 I would say that the Manor House scores 11
If I ever need full-time care I can't think of anywhere else I would rather be.
Thank you all so much
Colin
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Manor House Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We will certainly pass your comments on to the manager.
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Review of

The Manor House Care Home

from Graham W (Son of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff in the Manor exceeded our expectations not only in looking after our dad in his final months, but also in the wonderful, supportive care and love they provided to our mum as she visited him during this difficult time. I would wholeheartedly recommend The Manor to any family who requires
the best care and support in the later years of life.
Reply from David Mclean, Customer Service Adviser at The Manor House Care HomeThank you for your kind words. We are sorry for your loss and we are glad to help you and your family through such a difficult time. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Hopefully you will go away from this feeling like your Dad received the best possible care.
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Review of

The Manor House Care Home

from P A (Resident) assisted by family/friend published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Super care home. Staff are excellent and nothing too much trouble.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Manor House Care HomeThank you for your feedback. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Please don't hesitate to reach out if there's anything more we can do.
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Review of

The Manor House Care Home

from D H (Granddaughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan was admitted to The Manor House as a fastrack patient from hospital. She was very poorly but with the care and devotion from all the amazing staff she lived a very happy life for an amazing 18 months. We cannot praise all of the staff enough, nothing is too much trouble and when sadly passed
away the staff treated all of family with such respect and helped us through this very sad time with care and compassion.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Manor House Care HomeThank you for your kind words. Your comments are a testament to the dedication of everyone in the home. Thank you for recognizing the care and dedication of our team. We are saddened to hear about your loss but hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

The Manor House Care Home

from Chris M (Son of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great program as usual, something for everyone. My father very settled and happy here. Nothing appears to much trouble for the staff who are all very pleasant and caring. The menu is excellent and my father is so well cared for and safe which gives great peace mind.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care HomeThank you for your lovely review. It is always so nice to hear words like pleasant and caring used to describe our staff. We are also very happy to hear you find the food provision to be excellent and that knowing your Father is in safe hands gives you such peace of mind. Thank you again for your kind words.
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Review of

The Manor House Care Home

from Helen F (Daughter of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked at several care homes in the Wirral area and settled on this one. My father couldn't be happier. The carers, nurses, caterers, housekeeping staff and managers are all fantastic and provide the highest possible care for my Dad. There are lots of activities for the residents to choose from and
the grounds of the home are a lovely way to spend time outside. My father enjoys watching the bowls at the weekend and he particularly enjoys the meals provided whilst sitting in the dining room with his new friends. This home is highly recommended.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care HomeThank you for your lovely review. It is so nice to hear that your Father couldn't be happier in his new home. I will certainly pass your kind words on to all the staff as it is always nice to hear that our residents are happy in our care. Thank you again for your recommendation.
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Review of

The Manor House Care Home

from P W (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manor has provided excellent respite care since my father's discharge from hospital. The staff are wonderful and the care he receives is fantastic.
Reply from Lisa Henderson, Customer Care Advisor at The Manor House Care HomeThank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Wonderful" being used to describe our Staff. Thank you for choosing The Manor Care Home for your Dad's stay.
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Review of

The Manor House Care Home

from Christine S (Stepdaughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would happily book myself into this home. As a retired JP Manchester Bench my observation skills can be relied on.
Reply from Fran Donno, Customer Service Adviser at The Manor House Care HomeWe appreciate you taking the time to leave us your comments. We are pleased to hear that you are impressed with the care provided by our staff at The Manor House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

The Manor House Care Home

from M S (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really pleased with the care given at The Manor House. Mum has settled in very well. Staff are patient and kind, and thoroughly professional. The environment and facilities are excellent. It's a friendly and welcoming place for family visits.
Reply from Fran Donno, Customer Service Adviser at The Manor House Care HomeThank you for your kind words. We are pleased to hear that your Mum has settled in very well at The Manor House Care Home. It is always wonderful to hear words like "Patient" and "Kind" being used to describe our staff. We hope to continue providing your loved one with the best possible care.
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Review of

The Manor House Care Home

from Dorothy M (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manor is a stately home! And everything is conducted in a like manner! The staff are kind, courteous and patient. Nothing is too much trouble. Their programme of activities is impressive. The food is excellent, every meal is a proper meal, not a light snack. The food is well-cooked and mostly homemade.
A real bonus. My husband was well cared for and kept safe at all times.
Reply from Lisa Henderson, Customer Care Advisor at The Manor House Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear words like "Courteous" and "Patient" being used to describe our Staff. It is lovely to hear that you feel the food is excellent. We are very happy to hear you can feel at ease with your Husband in our care. We hope to continue providing your Husband with the best possible care.
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Review of

The Manor House Care Home

from Robert M (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father became a Resident of The Manor House at the beginning of the month. It is far superior to the care homes that two of my other relatives experienced in the past. The atmosphere is welcoming and relaxed and my Father is already enjoying the activities that are provided for all residents. The
staff are professional and caring, and their smiles suggest that they too enjoy the environment they work in. The building and grounds are nothing short of spectacular. I have had the pleasure of meeting many staff in the short time he's been there and they make for a wonderful team. At the end of the day, the only person who can truly pass judgement about the home is my Father, and he is kicking himself for not moving in sooner!
Reply from David Mclean, Customer Service Adviser at The Manor House Care HomeThank you for taking the time to leave your lovely review. We hope The Manor House care home did everything possible to make the transition as easy as possible for your father and hope he feels like a part of our Manor House family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager. We hope to continue providing your father with the best possible care and we look forward to seeing you again soon.
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Review of

The Manor House Care Home

from David J (Son of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is to express my thanks to one staff member in particular who has gone above and beyond the call of duty by helping to take my mum's glasses to the opticians for repairing. This staff member has done this on more than one occasion. It's been really helpful as I'm Mum's only child and I live miles
away from the care home. Mum can't cope without her glasses so this staff member has been brilliant and helped us both. What a lovely lady.
Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care HomeThank you for your kind words. We hope The Manor House care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.
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Review of

The Manor House Care Home

from M H (Resident) assisted by family/friend published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my stay at the care home to be really comfortable and pleasant. I feel it is my home from home, I have tried to persuade my friend who lives alone to also stay at the home.
Reply from Lisa Henderson, Customer Care Advisor at The Manor House Care HomeThank you for your feedback. It is always nice to hear words like "Comfortable" and "Pleasant" being used to describe our care home. It is great to hear that you have recommended the home to your friend. Thank you for choosing The Manor House Care Home for your stay.
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Review of

The Manor House Care Home

from R B (Respite Resident) assisted by family/friend published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasing introduction to life and care in a nursing home. The only disappointment was the remoteness of the public rooms from my room.
Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care HomeThank you for taking the time to leave your review. We are delighted to hear you had a pleasing introduction into a care home. We hope the manor house made this an easy transition. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

The Manor House Care Home

from C W (Sister of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Brother stayed for two weeks respite. He was well looked after and gained more mobility again.
Should he ever need to go permanently into a care home he would be happy for it to be Upton Manor.
Did not complete tick box for value for money as have nothing to compare to.
Reply from David Mclean, Customer Service Adviser at The Manor House Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your brother received the best possible care and thank you for using The Manor House for his stay.
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Review of

The Manor House Care Home

from A F (Friend of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I visited a very dear friend and we had such a lovely afternoon, and I have to say the staff were so lovely and friendly, and as I said we had such a lovely afternoon. I would give the staff full marks.
Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care HomeThank you for your lovely review. It is always nice to hear words like "Lovely" and "Friendly" being used to describe our care.
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Review of

The Manor House Care Home

from Toni E (Daughter-in-law of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has just begun living as a resident at The Manor House, her friends and family wanted to see her on her birthday. The Manor House staff were so accommodating, the room was decorated beautifully, as well as the table setting and a great selection of party food was put on. It felt like
home and everyone that attended commented on how lovely and personal the day had been. Thank you for making it such a special day for my mother-in-law and all of us.
Reply from Rosie Smith, Customer Advisor at The Manor House Care HomeHello and thank you for taking the time to leave the staff at The Manor House Care Home such a lovely review. We are thrilled that your mother-in-law is enjoying her stay within the home. It is wonderful to hear she had such a great birthday within the home! We are so pleased the home was so accommodating and made the day so personal for her. We hope that your mother-in-law continues to enjoy her stay at The Manor House!
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Awards / Recognitions (9)

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