4 Ennerdale Road, Kew, Richmond TW9 3PG
Situated in Kew, Richmond, Victoria House offers care and support to the elderly and frail and people with mild dementia.
Originally two Victorian buildings, the home has been extensively modernised and refurbished to provide high quality accommodation and care in safe and comfortable surroundings. A lift and stair lifts ensure easy access throughout the home while a call alarm system allows residents to feel safe at all times. Facilities include a library stocked with a variety of listening books and a hairdressing / treatment room. A chiropodist visits the house regularly, as does a lady who offers reflexology and massage.
Mealtimes are a social occasion and may be enjoyed in one of the pleasant dining rooms. Regular meetings are held with the chef to discuss dietary requirements and personal tastes.
At Victoria House, residents are encouraged to join in with the many activities organised by the homes dedicated co-ordinators. Regular art and craft sessions, coffee mornings and day trips to places of local interest are just a few of the fun activities residents can take part in. An annual summer fete and BBQ prove to be very popular as do trips to the theatre.
Group: Abbeyfield Society
Person in charge: Pauline Green (Home Manager)
Local Authority / Social Services: London Borough of Richmond upon Thames Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 30 residents
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 30
Rooms with ensuite WC: 13
Weekly Charges Guide: Personal Care Single £588 – £631
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Victoria House: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Victoria House has a Review Score of 7.9 (7.917)
The Review Score of 7.9 (maximum of 10) for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Victoria House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Victoria House is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.167 Points relating to the number of positive Reviews for Victoria House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered beds ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Victoria House?
Reviewer Connection to Victoria House
Submitted from a Website Submission by Jane M on Friday 16 December 2016. Relates to December 2016.
This home is amazing. There is a happy and caring atmosphere and nearly always something going on organised by the activities manager. There is a lot of laughter and the residents obviously care about each other.
The staff are very kind and helpful and the standard of care is extremely high.
It may not look very posh because it isn't a purpose built facility and it must be very difficult keeping it so clean and smelling nice. What goes on inside the buildings is excellent.
We are very lucky to have found it at a time when they had a vacancy.
How likely would you be to recommend Victoria House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Victoria House