Alexander House Wimbledon, London, London
Alexander House Wimbledon, London, London
Alexander House Wimbledon, London, London

Alexander House, in Wimbledon, is suited to a number of care challenges that include dementia care, thanks to a skilled and friendly team and versatile living environment.

The service is part of a Christian charity which looks to embrace residents’ connection to their faith, helped by a strong sense of empathy and compassion, with residents able to feel confident in the support and expertise of carers.

A welcoming environment and charming interior is maintained with regular attention to hygiene and cleanliness, while pleasant grounds are also popular with clients.

Group: Keychange Care

Local Authority / Social Services: London Borough of Merton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 20 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 0

Rooms with ensuite WC: 7

Weekly Charges Guide: Personal Care Single £775 – £900

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Alexander House Wimbledon: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.183)

The user Review Score of 9.2 for Alexander House Wimbledon is based on 8 Review/Recommendations. This Review Score of 9.183 is made up of 4.583 Points relating to the ratings and 4.6 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My Aunt was cared for with kindness and understanding. When she became less well and then entered the terminal phase she was able to remain in her home to be cared for by people she knew and appreciated. Her response to these staff members gave me pleasure and confidence that she was with friends.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father Andre Gillieron, who passed away aged 95 last month, stayed there for the last nine months of his life. It was chosen because the immediate impression we got when we first visited, was one of a large country house, where people stayed, not that of an institution where people were “placed”.
We visited frequently, calmness, warmth and un-hurriedness seemed to always prevail. We were always greeted in a friendly and informal way. The staff trusted us and allowed us to carry out minor tasks for my father.
The care he received was in my opinion exceptional, in spite of various age related problems that occurred, which could easily have been used as an argument for his removal. This was never, suggested.
During one visit, we were invited to join a monthly residents discussion with residents, on how improvements could be made, even though we had brought a three year old grand-daughter to visit Andre.
These qualities can only be seen as a reflection of the management attitudes, skills and ideas that prevailed, and I must mention those directly concerned,
Rory Bellfield, Anne Moore, Susan Macarthy and Angelina Madeira.
I can’t say that the last months of my father’s life were particularly good, but he was happy in Alexander House, and was provided with a level of care that could not be improved upon.

How likely would you be to recommend Alexander House Wimbledon? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Alexander House is far more like a home than a residential home. It has a lovely atmosphere, the staff are great and I feel my Mum's individual needs have been very well met. I would definitely recommend it, I love visiting my Mum, and feel very lucky to have found such an excellent place.

How likely would you be to recommend Alexander House Wimbledon? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt had been at Alexander for over 8 years. She was always well cared for. As a family we were always made very welcome and invited to all summer and Christmas events. She was allowed to stay at Alexander House until her death on 19 December 2014. During her last week it was evident how loving and caring the staff were. We will always be grateful.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alexandar House has a lovely atmosphere, it is friendly and welcoming. The staff seem to be kind and helpful. I cannot speak about the night staff as I havn't met them but everyone in the day seem to be very caring.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff at Alexander House are very caring and attentive. They genuinely care. Good quality accommodation. Good understanding of my mother's needs and willingness to provide personal care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Alexander House has a pleasant homely feel to it, the staff are attentive, caring and friendly and know all the residents by name.
The character building also has a lovely garden which is often used for afternoon tea when the weather is suitable.
The food is all freshly prepared on site and there is a good variety of dishes.
All in all a very nice place to spend your twilight years, after a settling in period my Mother-in-Law is now very happy there.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother spent a very happy year in Alexander House before her death. I am SO grateful to ALL the staff for their many kindnesses and good care. I was abroad when my mother died. Her last day was in hospital, and she was visited by one of the care staff who was OFF DUTY. She sat with my mother for quite a long time. You couldn't wish for better staff.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Alexander House Wimbledon

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Alexander House Wimbledon

Job Vacancies

There are no jobs posted yet for Alexander House Wimbledon

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Alexander House Wimbledon