Acacia Lodge, London, London
Acacia Lodge, London, London
Acacia Lodge, London, London

Acacia Lodge is an established residential care home which offers long term care or respite for older people.

Quality of life, comfort and care is their central focus; their philosophy is based on relationship-centred care and they have built strong relationships between residents, staff and relatives.

Residents live a fulfilled life in mind, body and spirit and the home respects residents' freedom of choice and dignity. Acacia Lodge specialises in dementia care and care plans are carefully prepared and reviewed on a regular basis by a competent team of trained staff, within a secure, hygienic and safeguarded setting.

The home is on a quiet road, set in attractive and spacious surroundings with large beautiful gardens and excellent transport links and local amenities. They provide high quality cuisine with a choice menu, including special diets, served in the dining rooms or individual rooms. Activities and outings are varied, fun and stimulating.

Owner: M D Pringsheim and Mrs J W Bethuel

Person in charge: Marina Katsarova (Manager)

Local Authority / Social Services: London Borough of Barnet Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 32 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Motor Neurone Disease • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Hindi, Italian

Single Rooms: 16

Shared Rooms: 8

Rooms with ensuite WC: 13

Weekly Charges Guide: Personal Care Single £700 – £900 , Personal Care Shared (per person) £600 – £650

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Please contact the manager/administrator to organise a visit.

Parking:

We have a private parking bay at the front of the building

Latest CQC* Report on Acacia Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 23 Sep 2016

One double and one single room are available in a beautiful, modern and homely residential care home.

Current Reviews

8.1 Acacia Lodge has a Review Score of 8.1 (8.106)

The Review Score of 8.1 (maximum of 10) for Acacia Lodge is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.106 is made up of a Quality Score of 4.293 Points (maximum of 5) relating to the rating and a Quantity Score of 3.813 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.106 for Acacia Lodge is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.293 for Acacia Lodge is calculated as follows: ( (25 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 58 Ratings = 4.293

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.813 for Acacia Lodge is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 32 Registered Beds) x 2 = 0.313

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Acacia Lodge?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acacia Lodge

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

5 Reviews is 4.3 out of 5

Very clean, fresh and the home is very nice. Very good, very hygienic, the residents are well looked after. The manager is number 1, she is cheerful, bubbly and welcoming. The staff are great, you can't complain.

How likely would you be to recommend Acacia Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my dad came last May, he has settled very well and is a lot more content and happy.

How likely would you be to recommend Acacia Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

I was not sure at first, but now I am happier with the home.

How likely would you be to recommend Acacia Lodge? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum felt very well looked after, spending almost two weeks at Acacia Lodge for respite care, following hospital treatment. The staff were very helpful, she enjoyed the meals there and overall her stay was very comfortable.

How likely would you be to recommend Acacia Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My father has been a full time resident at Acacia Lodge for the past five years, he suffers from vascular dementia and Alzheimers. Throughout his stay I have had tremendous support from all the staff. They are competent, engaging and professional. There have been some managerial changes throughout this period which have now been resolved. The standard of care is excellent, the food is both nutritional, varied and well presented. The hygiene in the home is excellent. I have no cause for complaint, only praise.

How likely would you be to recommend Acacia Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Acacia Lodge

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Acacia Lodge

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Acacia Lodge