Whitby Dene, Ruislip, London
Whitby Dene, Ruislip, London
Whitby Dene, Ruislip, London

Whitby Dene Residential Home is owned by Care UK, who have a celebrated service known for numerous tailor-made care packages throughout the care industry, particularly for elderly, frail and mental health patients.

This Middlesex home has a separate wing dedicated to looking after the needs of dementia patients, in which staff can focus specifically on establishing a stress-free atmosphere that is beneficial to their mental condition.

Whitby Dene staff work closely with key workers and the loved ones of occupants, with a sensitive attitude towards any concerns they might have.

Group: Care UK Nursing & Residential Care Services

Person in charge: Saad Baig (Home manager)

Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest CQC* Report on Whitby Dene: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Whitby Dene has a Review Score of 8.9 (8.942)

The Review Score of 8.9 (maximum of 10) for Whitby Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Whitby Dene in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.525 for Whitby Dene is calculated as follows: ( (33 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.417 Points relating to the number of positive Reviews for Whitby Dene is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered beds ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitby Dene?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitby Dene

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1

Very pleased that following a conversation with new manager and DTM bird feeders were re-installed outside my dad's window. The improvement in his mood and evident enjoyment from watching birds visit the feeders has been very noticeable and really improved his quality of life. A small thing that has made a big difference.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Care received is good and the staff are friendly towards Dad and my husband and I. Entertainment is varied and of good quality. Management are always approachable and helpful.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother suffers from dementia and has been a resident at Whitby Dene since September 2013. I cannot speak highly enough of the carers and management, who always seem to strike the right balance between care, compassion, stimulation and discipline, even in the most trying circumstances. Fantastic communication at all levels and a clear willingness to "make a difference".

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum has been at Whitby Dene for over two years. We have been very happy with the overall standard. The staff have a very difficult job - dealing with a variety of service users - elderly with memory loss, poor mobility etc. Everyone is cheerful and approachable. They have an open door visiting policy and I did visit regularly at different times of the day. My mum is happy and well cared for. What more can I ask. (Good reason more money needs to be spent)

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been very well looked after. Can't praise the staff enough

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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