Milliner House Care Home, Luton, Bedfordshire
Milliner House Care Home, Luton, Bedfordshire
Milliner House Care Home, Luton, Bedfordshire

Milliner House is located within a residential area on the outskirts of Luton, Bedfordshire, a purpose built 40 bedded property offering Dementia, Residential and Mental Health care.

Reflecting Luton’s long standing association with the hat industry Milliner House is separated into four residential areas with each area being named after a style of hat. There is a range of comfortable and well-equipped bedrooms.

Chefs at Milliner House pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Charles Leonard (Manager)

Local Authority / Social Services: Luton Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 40 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Milliner House Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.725)

The user 'Review Score' (9.7 for Milliner House Care Home) is based on 36 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Milliner House Care Home

My father came to Millner House at the beginning of February 2015, initially for respite but he is now staying here as he is totally immobile. He is content but stays in his room, not wishing to participate in activities or eat with the other residents. He has moved into a bigger room which is very nice. The staff are friendly and helpful, any any issues are dealt with.

How likely would you be to recommend Milliner House Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Milliner House Care Home

All good, no concerns. Lovely staff.

How likely would you be to recommend Milliner House Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

Only a stay for 5 days but it was the best home. It has such wonderful caring staff and managers.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

My appearance of the care home was just excellent, the management and staff were out on their own. Good care, good food and extremely friendly staff. 100% on all services.

How likely would you be to recommend Milliner House Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

Clean, friendly home. Food and drink are excellent, all of my mums needs and cares are dealt with by the home but I do think the fees are too much.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Milliner House Care Home

After looking after my mother for the last five years 24/7 I was very reluctant to place my mother in any home. I am very pleased to say that she has received excellent care in the three months that she ahs been a resident. The staff are very caring and all residents are treated with dignity and respect and go out of their way to accommodate both residents and families. The only area that could be improved are the activities to give more stimulation to the residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Milliner House Care Home

Mum seems very settled here. She seems secure and safe. She is also complimentary of the staff, who come across as caring and helpful. Well done.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

My mother has been a resident for several week and has settled in well, she is well cared for and both her eating and walking has improved since her admission, largely due to the help of the staff. I would recommend this care home to anyone thinking about residential care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

Mum has been in the home for a number of years, during that time she has gone through a number of mood changes and the dementia has got worse. The staff have been very good in coping with all the changes in her condition. There have been a number of staff changes during this time, but the care has always been to a high standard. Says a lot for the management within the home.

How likely would you be to recommend Milliner House Care Home? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Milliner House Care Home

All in all very good care all round staff from the manager down are very friendly and understanding. I would not hesitate in recommending to anyone seeking residential care..

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

Very pleased with how our mum is getting on her. She seems very happy and I am sure she would say if she had any problems.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

The care given to my dad whilst in care here has been outstanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

Nursing home well managed. The rooms are clean and well equipped with furniture to meet patients needs. Staff are very friendly, caring and professional. All staff members are very approachable, although they are very busy they will always stop and listen to any concerns you have. Overall a great home and my family and I are very happy my mum is in this home. Excellent manager who is caring and approachable.

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Milliner House Care Home

This care home cares for residents needs. Staff are caring and efficient. The care home is well run and kept, it is clean and caters for many needs. The residents are settled and cared for.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Milliner House Care Home

Whenever I have visited my mother at Milliner House I have found the home very clean and the staff very helpful. In my opinion my mother is very well cared for.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Milliner House Care Home

This is my first experience of a care home so was not sure what to expect. The staff all work very hard and are cheerful and obliging. Residents are kept clean the same as the building. Meals are very variable. Activities are on going for those who want to join in. My husband is content which is a comfort to me. A good atmosphere.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Milliner House Care Home

Outstanding facilities, care and staff.

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Milliner House Care Home

The staff here are aware of my mothers needs and are always happy to inform me when I have any questions concerning her care. I think the general atmosphere in the home is good. I think the home is well run and kept clean. The food is good and the menu varied. My mum seems settled and happy.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Milliner House Care Home

I would recommend Milliner House for the following reasons. The residents are well looked after. I am always informed if there is a problem or anything I want to talk about, they are easily approachable. I personally think that each home is only as good as it's manager and Charles is very good. He cares about residents and the staff.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Milliner House Care Home

The carers at the home are wonderful to my mum. Lovely atmosphere at the home. Mum has a bright large fresh room. The food is good.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Milliner House Care Home

My Aunt gets looked after so well. The staff are so caring and friendly. Sylvia gets lovely meals and teas. She has been so ill lately and the staff have been brilliant.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

I came for a viewing, I was very pleased with the telephone conversation my brother had with the home. This home is very suited to my aunts needs.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Milliner House Care Home

My mother has been here since 2008, she has been very happy here, and although her dementia has advanced considerably, her care here has been exemplary. The staff are very good, caring, friendly and work hard to keep the residents safe & happy. The food is always good and wholesome and the menu is varied. The rooms all have a toilet and a washbasin and are kept clean & tidy, as are all the communal rooms. An excellent care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Milliner House Care Home

I cannot fault the care home. It is well run, caring staff, meals very tasty, home well decorated. Activity coordinator on site.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

Very clean, lovely big rooms done out beautifully. Lovely lounges x2 on each floor, lovely dining rooms x2 on each floor, fag area. Great staff and management, good facilities bought in from outside (hairdresser etc)

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Milliner House Care Home

All facilities are excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

Mum has made excellent progress re weight, mobility and cognitive function compared to when she entered.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

We have always found the management and staff very helpful and caring to our mums needs. My mother seems very happy and settled.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

Very well managed home; staff are very caring & attentive. Family meetings held every month with senior staff members at which time you can deal with any concerns you might have. The managers door is always open for you to discuss any problems you might have.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Milliner House Care Home

I have always found the staff very kind to both my husband (who has dementia) and myself. The home is comfortable, clean & homely. Nothing is too much trouble. I am sure my husband is in the best possible place to give him the considerable amount of care he needs.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Milliner House Care Home

Good care, support and regular updates on care plan.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

I loved the time we spent having a look at my care plan. It made me feel special. I was pleasantly surprised on how the care plan reflects me and my needs. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

It has been difficult to find a suitable care home for my husband due to his complex needs but Milliner House have been particularly person centred in their approach to offering the placement and in developing his care plan. The relatives are reassured that he is in the best home to meet his needs and most of all he likes it.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

Fantastic home, staff and food excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

This care home is excellent in its care and understanding of its residents. The facilities are wonderful and the cleanliness is second to none. I would be very happy to recommend this home to anybody who has a relative with theses particular needs. Relatives are always welcome to visit at any time, and there are no hidden secrets.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Milliner House Care Home

i live quite far away from the residence and when ever I visit at the weekends the staff always have time for me to talk about Paulines care and needs. They make me feel welcome. The staff always keep in contact.

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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