The Croft Care Home

The Penningtons, Chestnut Lane, Amersham HP6 6EJ

The Croft Care Home, Amersham, Buckinghamshire
The Croft Care Home, Amersham, Buckinghamshire
The Croft Care Home, Amersham, Buckinghamshire

The Croft is a purpose care home which can accommodate up to 64 residents. All rooms are en-suite and can be personalised so that residents feel truly 'at home'.

There are four self-contained living areas within the home, each with a spacious lounge area to relax in as well as a kitchen to prepare refreshments and snacks.

The Croft provides personalised care and support to older people and can offer care to people who may be living with dementia. Staff support residents to live as independently as any health conditions will allow.

Residents can choose to take part in a wide variety of activities and have access to fully accessible gardens on-site.

Heritage Care believe that everyone is unique and they should be able to lead valued lives in their communities treated with dignity and respect, no matter their age, health condition or disability.

Group: Heritage Care

Person in charge: Jackie Cousins (Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 60 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Self-Funders & Local Authority funded places available. Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single from £655

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at all times.

Parking:

Plenty of parking for visitors onsite.

Latest CQC* Report on The Croft Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 21 Nov 2016

We currently have rooms available. Please contact us to discuss your requirements further and to arrange a visit.

Current Reviews

7.4 The Croft Care Home has a Review Score of 7.4 (7.406)

The Review Score of 7.4 (maximum of 10) for The Croft Care Home is based on 1 Review/Recommendations in the last 2 years. This Review Score of 7.406 is made up of a Quality Score of 4.273 Points (maximum of 5) relating to the rating and a Quantity Score of 3.133 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.406 for The Croft Care Home is based on 1 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.273 for The Croft Care Home is calculated as follows: ( (3 Excellents x 5) + (8 Goods x 4) ) ÷ 11 Ratings = 4.273

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.133 for The Croft Care Home is calculated as follows:

      1. 1 Positive Reviews = 3

      2. 0.1 x 1 Positive Reviews = 0.100

      3. (1 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.033

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend The Croft Care Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Croft Care Home

  • Friend of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

1 Reviews is 4.3 out of 5

Was very happy to see that the staff had organised a tea party to celebrate the queen's birthday. They had a raffle and the food was lovely and plentiful, all the staff were joining in with the residents and had ice creams and plenty to drink.

How likely would you be to recommend The Croft Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Davina Sellick, Head of Marketing & Communications, The Heritage care Group at The Croft Care Home responded to this review on 20 Jun 2016:

Thank you for your review of The Croft. Our team work hard to organise activities and events that residents, friends, family members and staff can all enjoy together. We look forward to welcoming you to another event at The Croft very soon.

Submit a Review for The Croft Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

January 2014

December 2013

Investors in People

Recipient: Heritage Care

Date: Sunday 01 Dec 2013

more details

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Care Home Idol 2016

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