White Plains, Uxbridge, Buckinghamshire
White Plains, Uxbridge, Buckinghamshire
White Plains, Uxbridge, Buckinghamshire

The current White Plains is situated just outside the village of Denham in the beautiful Buckinghamshire countryside. Set in eight acres of lovely grounds, including a pond and bird aviary. White Plains is a comforting and welcoming country home providing care to a varied range of residents, with needs related to old age, early on set dementia or a physical disability.

Accommodation in White Plains is currently available in a choice of single, single en suite or companion bedrooms, all of which may be personalised.

The home at present offers a choice of lounges and a period style dining room and space to welcome visitors.

White Plains offers long term residential care and short stay respite breaks for older people.

Spring 2009 see's the opening of a brand new White Plains, which is currently being built alongside the current home. This home will benefit from larger bedrooms, more choice of lounge and dining areas, activities and training rooms. It will be furnished and decorated to a very high standard and will have the most up to date equipment and facilities. The new White Plains will also offer care to residents who have dementia related needs in an appropriate safe environment.

The beautifully manicured gardens at White Plains have always offered a safe, stimulating space, with easy access pathways for outdoor activities.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

Group: B&M Care Ltd

Person in charge: Philomena Byrne (Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 38 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 38

Rooms with ensuite WC: 38

Weekly Charges Guide: Personal Care Single from £900

Facilities & Services: Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on White Plains: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 14 Nov 2016

private residential and dementia

Current Reviews

9.4 White Plains has a Review Score of 9.4 (9.387)

The Review Score of 9.4 (maximum of 10) for White Plains is based on 12 Review/Recommendations in the last 2 years. This Review Score of 9.387 is made up of a Quality Score of 4.755 Points (maximum of 5) relating to the rating and a Quantity Score of 4.632 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.387 for White Plains is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.755 for White Plains is calculated as follows: ( (109 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.755

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.632 for White Plains is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 38 Registered Beds) x 2 = 0.632

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend White Plains?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to White Plains

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

12 Reviews is 4.8 out of 5

White Plains care home is a delightful residential home for elderly people set in beautifully kept grounds. The home has the feel of a luxury hotel and the greeting when you are welcomed by any one of the numerous staff members from the manager, carers to the chef are incredibly warm and genuine. My mother has been a resident at this home for a period of two years and I have always been very happy with her care. The home is very well run and you always feel that the priority of the staff comes across as being very genuine. I cannot speak highly enough of the carers at this home. 10 out of 10.

How likely would you be to recommend White Plains? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law was a resident at White Plains for a few years. It was such a lovely home and the care and attention from all the staff was exceptional. The manager and all the senior staff were excellent, very professional and very approachable, nothing was too much trouble. The atmosphere within the home was so friendly and positive and I was always greeted with a smile. The end of life care for my mother-in-law and the support for my husband and I was wonderful. We were so fortunate to have found White Plains and we cannot thank the manager and all the staff enough for all that they did.

How likely would you be to recommend White Plains? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother is 93 and suffers from Alzheimer's. When my father died some 3 years ago, Mum lived alone for a while, which was her request. However, after a fall in the home, we decided we would like her to be cared for. White Plains is a lovely home and I have nothing but praise for the wonderful, caring staff. The home itself is clean and tidy and whilst Mum would prefer her own home she seems happy and contented. She says it is a nice place to live. I would highly recommend White Plains to anyone looking for care for and elderly relative.

How likely would you be to recommend White Plains? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Our experience of White Plains has been positive in all aspects from first viewing to our mother moving in. Staff are all very caring and helpful. Mum found it difficult to settle but the staff have gone out of their way to make her feel at home. She is now well settled.

How likely would you be to recommend White Plains? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been visiting White Plains over a period of 18 months, each time I visit I am made so welcome by the lovely staff and management always offered tea of coffee. The premises in every area are kept immaculate and extremely clean, the lovely gardens and the setting is something out of this world. In conclusion an extremely well-managed care home. I cannot fault it.

How likely would you be to recommend White Plains? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After mum arrived it took her a couple of months to settle, since then she has mostly been relaxed and comfortable within the care homes routine. Very pleased with the quality of staff and care she receives.

How likely would you be to recommend White Plains? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Found mum asleep in residents lounge following lunch, she, upon waking, was very responsive and pleased to see me. She was well turned out and at ease with everything. The staff were as ever responsive and updated the situation on mum to me as is usual. No adverse comments all well and good. Spent a pleasant hour in the garden with mum. Had fresh fruit in her room and find it in good order, clean, tidy and fresh throughout. Mum is high dependence and as ever I find her content and at ease here. Well done.

How likely would you be to recommend White Plains? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother moved to White Plains on 2/5/16 following a long stay in the hospital. Mum was no longer able to care for herself, take medication, regularly eat properly or put herself to bed. However, with the gentle constant care of the manager and her staff, she has become a person again. She looks cared for and well (with hair and nails done too!) at home. The daily activities help to keep her mind active whereas she simply sat in a chair before not even watching TV. The 24-hour care is a great relief to us as she is unsteady on her feet as well as the problems mentioned above, her falls have put her in the hospital several times. White Plains is a place where I would be happy to live, it's peaceful countryside location, excellent facilities and staff are reminiscent of a lovely hotel.

How likely would you be to recommend White Plains? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident at White Plains for just over two years. She is very happy and receives excellent care there. I am always greeted with a warm welcome from the staff and the overall appearance of White Plains is clean and attractive. When the weather is good, it is lovely sitting in the garden. Since my mother has been at White Plains, I am much more relaxed knowing that she is in good hands and that if there should be a problem, I would be informed. When she lived independently, I used to worry about her most of the time. She has company now and the opportunity to join in the activities.

How likely would you be to recommend White Plains? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I could not have ended up in a better care home. When it was time to find a care home I deliberately chose White Plains because it is run by someone I had met some years before in a home where my wife who has since passed away was staying with dementia and I soon recognised her special qualities of empathy and care. As I suspected before coming she would have selected staff with the same qualities, and I have long realised that the qualities are more important to a resident than the state of the building. In fact the rooms and grounds and facilities are all that one could desire.

How likely would you be to recommend White Plains? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very clean home with staff who care. The manager is very much a hands-on manager.

How likely would you be to recommend White Plains? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt has been at White Plains for 6 or 7 years and ahs been looked after very well. She is now 99 and sadly had a dizzy spell in her room and fell over. The staff found her and after a while decided to call an ambulance she was taken to the hospital and we were finding it very difficult to get her out although there was nothing seriously wrong. Successive Doctors rather than release her kept deciding on yet another diagnostic. After a week largely spent in bed my aunt was not doing well. I cannot praise the head of the home enough for her barrage of encouragement to release her and have her back in the home which she applied to the matron and other staff at the hospital. It worked and largely thanks to her that my aunt is back at home and recovering from the hospital stay.

How likely would you be to recommend White Plains? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for White Plains

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for White Plains

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at White Plains