Alexandra House, Harwich, Essex
Alexandra House, Harwich, Essex
Alexandra House, Harwich, Essex

Alexandra House combines professional residential care with a friendly environment, with personally tailored care packages and staff dedicated to a 24-hour service.

The aim is to help individuals achieve a fulfilling later life, with peace of mind and security, a respect for personal interests and a person-centred direction to all care provision.

With the property having been converted from a private hotel, Alexandra House residents enjoy scenic grounds, including views of the seafront, and an interior adapted to suit reduced mobility.

Group: MHA (Methodist Homes)

Person in charge: Vanessa Pratt (Home Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 47 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 55+.

Single Rooms: 45

Shared Rooms: 1

Rooms with ensuite WC: 10

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Alexandra House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.3 (9.289)

The user 'Review Score' (9.3 for Alexandra House) is based on 12 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Alexandra House

The care and support given to both my mother (resident) and us was excellent. We were involved in all decisions made and were always kept well informed as regards her care. My mother's end of life care could not be faulted and everything was done to make her (and us) as comfortable as possible and this made her passing easier to cope with. I would like to thank the staff of Alexandra House for making it a 'home from home' for my mother, who enjoyed the time she spent there immensely.

How likely would you be to recommend Alexandra House? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 27 Aug 2015:

Thank you for taking the time to let us know about your experience of Alexandra House. Your feedback is much appreciated and I will ensure that this is communicated to the staff team.

Alexandra House

My mother suffered a stroke in November 2014. At this time I visited Alexandra House and was impressed by the home and its staff. The manager and a senior member of staff visited mum in hospital to assess her requirements. She moved into the home as a high dependency resident just before Christmas. She made good progress initially with physiotherapy provided by the staff, supported by NHS physiotherapists, but the effects of the stroke, old age, profound deafness and failing eyesight were too much and she faded away dying a month after her 95th birthday. There was a service of commemoration at the home which was lovely. Throughout her all too short stay mum was treated with affection, patience and dignity. The staff were always helpful and supportive throughout mums final days, I cannot fault the compassion and professionalism of everyone at Alexandra House.

How likely would you be to recommend Alexandra House? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 26 Aug 2015:

Thank you for your feedback. I am pleased to hear that the staff are always friendly and helpful. I will ensure that your comments are shared with the team at Alexandra House.

Alexandra House

I am regularly in visiting my mother and staff are always friendly and helpful. On this particular occasion my sister came to visit my mother to take her out for a walk and the staff had got her ready and waiting for my sister when she arrived. They had a good few hours out and both enjoyed it. When she returned the staff helped put mum back into bed as she was quite tired.

How likely would you be to recommend Alexandra House? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 26 Aug 2015:

Thank you for taking the time to feedback your experience of Alexandra House and especially regarding the staff team. Thank you. I will ensure that your comments are shared with them.

Alexandra House

The home used to have a full activities programme but since the coordinator left there has been little stimulation and no outside activities. The indoor activities i.e. cards, bingo, keep fit have been non existent. This needs to be addressed.

How likely would you be to recommend Alexandra House? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 27 Aug 2015:

Thank you for taking the time to feedback your comments regarding Alexandra House. I am disappointed to hear that you feel the activities programme has reduced since our Activities Co-ordinator has left. I can confirm that we are currently in the process of recruiting to this post and it is hoped that the new Activities Co-ordinator will be with us very soon. In the meantime we will continue to ensure that a member of staff is allocated to run activity sessions between 10-12 each morning. Thank you again for your feedback.

Alexandra House

I was so pleased that dad was able to spend his last years at Alexandra House. The staff were great, always friendly and happy to help. The whole ethos was one of gentle care with a smile, something that applies to both management and carers alike. Having used other homes,Alexandra House showed how care should be done. My only regret was that I didn't get him there sooner.

How likely would you be to recommend Alexandra House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 17 Aug 2015:

Thank you for your kind words regarding the care and ethos at Alexandra House. I will ensure that your comments are passed on to the staff team.

Alexandra House

My mother enjoyed her time at Alexandra House. She was welcomed and made to feel at home. She was treated well and in a very friendly manner by all the staff. She enjoyed the food and service. She particularly liked the services and the work of the Chaplain and benefited from the link with the church. She participated in outings. The home dealt with her stroke and got her to hospital quickly.

How likely would you be to recommend Alexandra House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 12 Aug 2015:

Thank you for your feedback regarding Alexandra House and the care your mother received. I am so glad that she was made to feel at home. I will ensure that your comments are passed on to the team.

Alexandra House

My uncle chose Alexandra House for its sea views. We were very impressed with the care taken in meeting his needs - for broadband connection and somewhere to keep his mobility scooter, as well as storage for his favourite food items in the residents and visitors kitchen. He had freedom to come and go as he wished. He said that the three months he spent at Alexandra House were the happiest time of his 90 year life, apart from his wedding day! The care and interest of every member of staff was evident from his first visit there, right through to the beautiful memorial gathering held in the home led by the chaplain.

How likely would you be to recommend Alexandra House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 12 Aug 2015:

Thank you for taking the time to let us know how impressed you are with Alexandra House. It is great to hear such praise ranging from the care taken in meeting your Uncle’s needs through to the services offered by our Chaplain. I will ensure that your comments are passed on to the team.

Alexandra House

My uncle who is 93 went to Alexandra House in April this year, he hadn't long lost his twin brother, also he has been in hospital with a broken leg, also he can't see or hear very well. When he arrived at Alexandra House the staff made him very welcome, which helped him to settle into his new home well. I certainly would recommend Alexandra House to my family and friends. The staff are always so helpful and friendly. Nothing is too much trouble.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 12 Aug 2015:

Thank you for your kind words regarding Alexandra House. I am glad that the staff made your Uncle feel welcome and he has settled in well. I will ensure that your comments are passed on to the team.

Alexandra House

I have found all of the staff at Alexandra House to be very caring, sympathetic, friendly and patient. You can approach them at any time with a question and know it will be dealt with at point of contact, and if not they will find someone who can. Nothing seems too much trouble for them. I highly recommend Alexandra House.

How likely would you be to recommend Alexandra House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 07 Aug 2015:

Thank you for kind words regarding the staff at Alexandra House. I am really glad to hear that the staff are approachable and able to respond to any questions that you may have. I will ensure that your feedback is passed on to the team.

Alexandra House

My sister in law has been in Alexandra House over 3 years now, having been cared for so well, she is well looked after, every comfort and she loves it. She loves the entertainment and all the staff as a family we really couldn't wish for a better place for her to be.

How likely would you be to recommend Alexandra House? Extremely likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 30 Jul 2015:

Thank you for taking the time to express your appreciation for the care your sister in law receives at Alexandra House. I will pass on your comments to the staff who will be delighted to receive your feedback.

Alexandra House

This is a lovely place. Beautiful setting sunny and on the sea front. The staff are gentle, kind and caring. Rooms and facilities are brilliant.

How likely would you be to recommend Alexandra House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alexandra House

My mother was resident at Alexandra House for 4 years before passing away in May. During this time her care was of the highest standard. The staff regardless of rank were professional and extremely cheerful, helpful and caring. I cannot fault the home in any aspect and would recommend it highly to friends and relatives.

How likely would you be to recommend Alexandra House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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