Alexandra House

Marine Parade, Dovercourt, Harwich CO12 3JY

Alexandra House, Harwich, Essex
Alexandra House, Harwich, Essex
Alexandra House, Harwich, Essex

Alexandra House combines professional residential care with a friendly environment, with personally tailored care packages and staff dedicated to a 24-hour service.

The aim is to help individuals achieve a fulfilling later life, with peace of mind and security, a respect for personal interests and a person-centred direction to all care provision.

With the property having been converted from a private hotel, Alexandra House residents enjoy scenic grounds, including views of the seafront, and an interior adapted to suit reduced mobility.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 47 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 55+.

Single Rooms: 45

Shared Rooms: 1

Rooms with ensuite WC: 10

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Alexandra House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Alexandra House has a Review Score of 9.4 (9.391)

The Review Score of 9.4 (maximum of 10) for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Alexandra House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.859 for Alexandra House is calculated as follows: ( (61 Excellents x 5) + (10 Goods x 4) ) ÷ 71 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.532 Points relating to the number of positive Reviews for Alexandra House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered beds ÷ 5). 5 Reviews ÷ 9.4 Target = 0.532

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra House?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra House

  • Resident / Service User
    3
  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

I cannot fault Alexandra House. The care and support they have provided for my nan has been outstanding and all the staff are very friendly and my nan loves them!

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have a lovely room overlooking the sea and my wife has now moved in, so that brings me great comfort knowing she is here.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hayley Salter, Home Manager at Alexandra House responded to this review on 11 May 2016:

Thank you for taking the time to tell us about your experience so far of Alexandra House. I am so pleased that you are enjoying the views from one of our lovely sea view rooms. I will share your comments with our team.

I have been lucky enough to move into Alexandra House to be with my husband. I have a fantastic room overlooking the sea and the staff have been very nice. The food is good and if my husband is unable to make it to the dining room, we can have our meals together in his room. There is a good activity programme but we have yet to attend as my husband does not always feel up to this. Overall I am very happy to be here at Alexandra House.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hayley Salter, Home Manager at Alexandra House responded to this review on 11 May 2016:

Your feedback regarding Alexandra House is much appreciated. I am really pleased to hear that you are happy with the Home. I will ensure your comments are shared with our team.

I am so pleased to have finally moved into Alexandra House. It was a big decision for me to make but I am positive it was the right one. Being able to bring in my own furniture from my home, is a really big comfort for me, so it continues to feel like a home from home. I am positive that I will enjoy living here.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hayley Salter, Home Manager at Alexandra House responded to this review on 11 May 2016:

Thank you for taking the time to feedback about your experiences to date at Alexandra House. I am so pleased so hear that your have settled in to your new Home. With very best wishes from all at Alexandra House.

Fantastic views- good care are provided and always felt welcome. My aunt was there for respite and she really enjoyed her stay- staff made it positive for my aunt to return home with their support as she regained her confidence- our one and only choice of where we wanted her to stay. Thank you Alexandra House and also MHA.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Hayley Salter, Home Manager at Alexandra House responded to this review on 13 Apr 2016:

Thank you for taking the time to let us know your experiences of Alexandra House. I am so pleased that your Aunt’s respite stay with us was so successful. I will ensure that your comments are shared with our staff team.

The staff are very good with my mother and patient as she can be very awkward at times.

How likely would you be to recommend Alexandra House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Vanessa Pratt, Home Manager at Alexandra House responded to this review on 11 Jan 2016:

Thank you for your positive feedback. I am glad you feel we are very good with your Mother. I will pass on your comments to the staff team.

Submit a Review for Alexandra House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Alexandra House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexandra House