The Moat House Nursing & Residential Care Home

The Moat House, Great Easton, Great Dunmow CM6 2DL

The Moat House Nursing & Residential Care Home, Great Dunmow, Essex
The Moat House Nursing & Residential Care Home, Great Dunmow, Essex
The Moat House Nursing & Residential Care Home, Great Dunmow, Essex

The Moat House Nursing & Residential Care Home is a purpose-built care home divided into five suites offering residents the residential, care or dementia support they require in an intimate atmosphere.

The rooms are all private with en-suites, while communal areas are designed to offer comfort and luxury.

The home has a dedicated activities co-ordinator who works with residents to plan a calendar of events. These include coffee mornings, quizzes, pamper sessions, craft activities and performances by visiting schools, groups and speakers.

Group: Retirement Villages Ltd

Person in charge: Sharon Thompson (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 72 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Contact Mrs Sharon Thompson. Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Weekly Charges Guide: Personal Care Single from £1000

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on The Moat House Nursing & Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

6 Bed Vacancies

posted 02 Dec 2016

Newly opened Thistle Suite, 12 large bedrooms all with en-suite wet rooms. Beautiful lounge and dining room facilities, hotel services. Fantastic views from all areas. Home cooked food

Current Reviews

9.1 The Moat House Nursing & Residential Care Home has a Review Score of 9.1 (9.062)

The Review Score of 9.1 (maximum of 10) for The Moat House Nursing & Residential Care Home is based on 14 Review/Recommendations in the last 2 years. This Review Score of 9.062 is made up of a Quality Score of 4.673 Points (maximum of 5) relating to the rating and a Quantity Score of 4.389 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.062 for The Moat House Nursing & Residential Care Home is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.673 for The Moat House Nursing & Residential Care Home is calculated as follows: ( (124 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 168 Ratings = 4.673

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.389 for The Moat House Nursing & Residential Care Home is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 72 Registered Beds) x 2 = 0.389

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend The Moat House Nursing & Residential Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Moat House Nursing & Residential Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

13 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 13 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The deputy manager is so lovely on the Willow Ward. We cannot praise her kindness and care enough.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was extremely apprehensive about moving my mother from her extra-care flat into the specialist dementia suite but had to recognise that her condition now needed this extra level of expert care and round the clock support. I have always been fully involved with my mother's care and am delighted at the way the Moat House staff have understood my wish to work in partnership with them. They have involved me in the formal care planning and in the day-to- day response to Mum's changing moods and needs. I have always felt welcome whenever I have visited, even late at night. (They welcome my dog as well!) I am glad of the nurses' and carers' expertise and kindness in supporting people with dementia and I have also felt personally supported by them in my continuing role as Mum's primary carer. When I leave my mother I know that she is safe and cared for and that if she has not been happy I will be told. This gives me great peace of mind. (The grounds are beautiful.)

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care my Dad receives at The Moat House is excellent, all the carers and other members of the team are so caring, kind and friendly which is of utmost importance to me. The Moat House is spotlessly clean, a modern and bright environment looking more like a hotel than care home. The rooms are bright and spacious, and residents are encouraged to make their rooms as personal to them as they like.
Dad has Dementia but is cared for so compassionately, I never worry about him and I know that the standards set by the manager and her team are very high and adhered to. If I ever need that level of help and care I would be very happy to be in The Moat House.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can honestly say the care dad has received is exceptional. He started off on Willow Suite but after a while it was decided Oak Suite would suit his needs better, and he was more relaxed in this suite. The staff are fantastic, very attentive to the residents needs, but also to the family visiting, they are so friendly they all feel like an extension to our family. The local doctors are excellent too, very supportive and caring. Mum can book a meal when she goes to visit so they can eat together, although currently dad needs help eating, but it's nice for them to gave that time. Meals are varied and made up according to each persons need. The grounds are beautiful, dad has enjoyed being able to get out and plant seeds in recent weeks. There are activities on for those who wish to join in. Each room has a tv with DVD/cd player. Pets are welcome to visit. Basically it's really trying to provide a homely atmosphere.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and comfort my mother received at the Moat House care home has been of a high standard not just from the manager, but continued throughout from all members of staff. There were two carers whose care was above all others until my mothers death, right to the end. As a family respect was shown throughout to us. Mum being priority care and comfortable.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I cannot recommend The Moat House enough. The staff are friendly, respectful and helpful. They looked after my mum far better than I could have hoped for. She is a finnicky eater but they did their best to accommodate her. The rooms are lovely and clean, and the food is home cooked.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my mother received at The Moat House was exemplary. Tender, loving and caring staff with her best interests utmost in their minds all of the time. They were also very kind to me and the whole family, looking after us too. At a very difficult time we all felt supported and were very much comforted by the genuinely excellent care that our mother was given.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was a resident for about eighteen months with Alzeimers. Right from the outset he settled in very quickly. His room was spacious bright and clean. His carers were friendly kind and considerate, he was well looked after. The morale in the home seemed high which I think is very important. In the last stages of my husbands life the head nurse and her carers stepped up another gear and really excelled in their care for him and myself. Keeping me informed of his different stages preparing me and my family for his end in a considerate and sympathetic way. I can't praise them highly enough.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Well cared for, all my needs are met. All things pretty good.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been at The Moat House for some 2 and a half years. she arrived there having had a fall, sustaining brain damage and a broken hip. My mother is now in her 100th year.
Her care has been excellent. She enjoys her food and the hygiene and general care has been excellent. The staff manage her confusion very well and understand with compassion her daily care requirements. We are very pleased we chose The Moat House for her care and this care home we would recommend.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been well cared for since she moved in. She is treated with respect and dignity. The staff are extremely welcoming to all of her visitors. They also keep us well informed. Mum seems to be very happy.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been at The Moat House over 1 year, I receive all the help and support I need as I am blind. I go regularly to activities: arm chair exercises and knitting, quizzes. The staff are friendly and helpful.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Opinion is that this care home is better than any other and I get all the help I need. They're very kind and I enjoy my offer of meals and the sleeping arrangements, its excellent.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are caring and considerate of residents. Permanent staff put in a huge amount of effort into making residents comfortable and content. An excellent care home. Food is good.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Submit a Review for The Moat House Nursing & Residential Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Moat House Nursing & Residential Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Moat House Nursing & Residential Care Home