Honey Lane Care Home, Waltham Abbey, Essex
Honey Lane Care Home, Waltham Abbey, Essex
Honey Lane Care Home, Waltham Abbey, Essex

Honey Lane Care Home is situated in the Essex town of Waltham Abbey and is an ideal facility for the practice of residential and dementia care.

The home's friendly team of staff are keen to support an atmosphere of independence, with the aim of encouraging residents to think of Honey Lane as their own home, to which visitors are always welcome.

The service includes an extensive activities programme, with a range of entertainments and on site hair salon, all religious backgrounds are respected.

Group: Carebase Ltd

Person in charge: Karen Dean (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 41 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 56+.

Single Rooms: 35

Shared Rooms: 3

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single from £780 , Personal Care Shared (per person) £650 – £1300

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Large car park

Latest CQC* Report on Honey Lane Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.5 (9.539)

The Review Score of 9.5 (maximum of 10) for Honey Lane Care Home is based on 16 Review/Recommendations in the last 2 years. This Review Score of 9.539 is made up of a Quality Score of 4.807 Points (maximum of 5) relating to the rating and a Quantity Score of 4.732 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.539 for Honey Lane Care Home is based on 16 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.807 for Honey Lane Care Home is calculated as follows: ( (159 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 192 Ratings = 4.807

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.732 for Honey Lane Care Home is calculated as follows:

      1. 15 Positive Reviews = 3

      2. 0.1 x 15 Positive Reviews = 1.500 (maximum score = 1)

      3. (15 Positive Reviews ÷ 41 Registered Beds) x 2 = 0.732

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


The staff are always friendly and patient. The rooms look clean. They know my dad's name.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

We had issues with staffing levels, general cleanliness and communication between the care home and the residents family. The first two issues appear to have been remedied. There is at times still lack of communication between the home and the residents family, particularly when requesting feedback on some personal issues relating to our family member. We have recently had issues (on 2 occasions) where our family member's specific personal aids went missing, which were not noticed by the staff (it would appear) and by the time a family member noticed the aids were missing, they cannot be found. We are however happy with the care given by the staff to our family member.

How likely would you be to recommend Honey Lane Care Home? Don't know

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Karen Dean, Manager at Honey Lane Care Home responded to this review on 27 Jan 2016:

We are really glad that we were able to work with this family to ensure that all of their concerns were addressed and they were happy with the outcome. Mums hearing aid was found, it was very well hidden ! We always strive to deliver an excellent level of care to our residents and support their relatives through their journey.

All employees are first class. The home is always clean and well cared for. I would recommend the care home to anyone.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has lived at Honey Lane since the middle of Sept 2015. It was such a difficult and heart-breaking decisions to make because I always promised myself that I would never put her in a home. However the staff have been truly wonderful. They genuinely care about each resident and do their best to make them feel loved and special. I know that my mum is safe, cared for and is treated with the upmost dignity. She also enjoys the many activities on offer. I can't thank them enough.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is very well cared for here and when the decision to have to put mum in a care home came, I felt very at ease here. It made the decision a lot easier. the staff go out of their way to help all the residents. When I leave I feel very happy that she is here - safe. All the staff are friendly and make us feel very welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This month marks mum's 3 year anniversary at Honey Lane. Since arriving she has thrived on the friendliness and care received from all at Honey Lane. She is part of a big 'family' - and it is hard to imagine what life would be like for her anywhere else. Thank you to all the carers.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

This is the finest Dementia care home I have ever visited. If I had a relative that needed this sort of care, I would want it to be at Honey Lane.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

A high level of care and attention given to my wife. Staff are pleasant and interact with residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very happy with the care mum is receiving and she has settled very well. My brother and I looked at many homes and Honey Lane provided the care, support we felt mum needed. The activities are excellent,

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dedicated caring staff, always open and friendly to all families and friends. The kindness and respect shown to its residents is delightful to see, like a five star hotel!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is very happy at Honey Lane. The carers are very pro-active and cheerful in their work. She gets lots of hugs from them. The activities are very good and cater for all the stages of disability. All the family and friends who visit say what a lovely atmosphere there is here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Always pleased with the way staff are well informed with care plans and arrangements. It is very comforting to see how stable the staff team is and how the experienced staff make use of the training they receive. The activity team work very hard to come up with new ideas and put so much effort into engaging with all abilities of residents.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would have no hesitation in recommending Honey Lane due to my personal experience of my husbands stay and the wonderful care he has been given during this time. We feel relaxed when we leave him as we know he is being well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care home, clean and homely, lovely carers who constantly reassure the residents by hugs or sitting for a chat. Everyone is approachable so any problems can be aired and sorted immediately. Family care always made welcome anytime of the day and are invited to all parties and celebrations. A home from home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The first thing that struck me when I first visited the home was the happy atmosphere, with carers and all staff extremely friendly and compassionate to the residents. The staff are devoted to the residents, plus the layout of the building is perfect for us. I'm delighted my m7um is getting the best support here in this friendly care home. Plus the activities are on all the time and put together with great care and attention.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2013

October 2012

June 2012

November 2011

Job Vacancies

Senior carer

8.00 ph (Care Home / Nursing Home • Part Time)
Waltham Abbey, Essex

Night carer

7.20 (Care Home / Nursing Home • Full Time or Part Time)
Waltham Abbey, Essex

Staff Profiles

Karen

Karen Dean

Job Title: Home Manager

Joined: 2010

Description:

Karen Dean, our Home Manager has worked in care for over 20 years having started her career as a carer working her way up to becoming Home Manager, so she understands the importance and relevance of many roles within a care home. Karen has been working with people living with dementia for the last 10 years so has a wealth of experience in supporting those living with dementia and their families. Karen is a Registered Manager and has completed a number of professional training courses in the field of dementia care, including a Diploma in Leadership in Person-Centered Dementia Care and is a Dementia Trainer for an Alzheimer’s Society programme.

Karen says – “I love my job and I love Honey Lane. I have a fantastic team of people around me, and along with our residents, we are all part of one big family.”

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Honey Lane Care Home