Mundy House Care Centre, Basildon, Essex
Mundy House Care Centre, Basildon, Essex
Mundy House Care Centre, Basildon, Essex

Mundy House Care Centre, in Basildon, is an elderly care facility that specialises in residential care.

Residents have personalised care packages and receive a service that respects their independence, while pursuing innovative care methods and incorporating new sector technologies wherever they may aid users.

The centre has its own bar and cafe, good wheelchair access and is located close to shops and amenities, allowing residents to remain as active as possible within the community.

Group: Larchwood Care

Person in charge: Josi George (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 58 residents

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest CQC* Report on Mundy House Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.6 Mundy House Care Centre has a Review Score of 9.6 (9.607)

The Review Score of 9.6 (maximum of 10) for Mundy House Care Centre is based on 32 Review/Recommendations in the last 2 years. This Review Score of 9.607 is made up of a Quality Score of 4.607 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.607 for Mundy House Care Centre is based on 32 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.607 for Mundy House Care Centre is calculated as follows: ( (255 Excellents x 5) + (107 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 384 Ratings = 4.607

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Mundy House Care Centre is calculated as follows:

      1. 31 Positive Reviews = 3

      2. 0.1 x 31 Positive Reviews = 3.100 (maximum score = 1)

      3. (31 Positive Reviews ÷ 58 Registered Beds) x 2 = 1.069 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Mundy House Care Centre?

  • Extremely LIKELY
    22
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mundy House Care Centre

  • Resident / Service User
    12
  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

27 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 27 reviews. Ratings from the 5 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Friendly, helpful staff and really good food made my stay really enjoyable.

How likely would you be to recommend Mundy House Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I went into 'Mundy House Care Centre' following an operation whilst my family put a care package in place to enable me to return home. Many dementia patients and the staff, carers, domestic and catering staff were very patient and helpful knowing us all by name. Although there was the overbearing smell of urine, the cleanliness seemed good. The food seemed to be dependent on the chef/cook on duty that day with one providing home cooked meals including cakes and fresh sandwiches and the small desserts were very poor with little choice and quantity. This seemed to be at the weekend when staff were "thin on the ground" and the tables had not been cleaned after lunch. Overall, for me, the boredom was very difficult and I left for those reasons. In the rooms, one had to ask inmates who did not suffer from dementia for water.

How likely would you be to recommend Mundy House Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My dear mum moved into Mundy House in April 2015. She suffers from dementia and throughout her stay has received the best care I could wish for. My father is able to spend all day with her, which is a great comfort to both of them and all staff have been very kind to him at all times even arranging a party for his birthday, which was beyond the call of duty! I would like to give special thanks to the management and senior staff, including the entertainment team who are all so kind and dedicated and kitchen staff who always make a special effort when mum's appetite is so poor. Huge thanks to all at Mundy House!

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean, very helpful, very good.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been a resident since March 2015. She suffers form advanced dementia. Her physical condition has improved immensely in this time due to excellent care. I visit every day, her room is very good, clean, and comfortable.
My wife has always been a very independent and modest person, the caring staff help with this in every possible way. There is a lovely garden and good entertainment provided, my daughter and I take her out regularly, weather permitting, and I feel she is on the whole, happy with the situation.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here and enjoy the food and activities, very friendly atmosphere and staff are very helpful and kind.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very nice place, pleasant atmosphere and staff are very caring.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother-in-law stayed in Mundy House for a week's respite care while we took a well earned holiday. She thoroughly enjoyed her stay and the care she received.
She is happy to stay there again next time she requires respite.

How likely would you be to recommend Mundy House Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The standard of staff, food and accommodation is excellent. I enjoy spending time in the garden area.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I enjoy going out with other residents I also enjoy the entertainment that happens within the home. There are lots of food choices which is great.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I wish I could join in more but my eye sight and hearing is not good. All the staff are friendly and I enjoy my time here.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I stayed at Mundy House for 6 weeks. Received excellent care and support. Having never stayed in a care home before I am grateful for the service I received from Mundy House staff and manager.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I love it here. It is full of warmth and love. I love the activities and the singer. I am very happy here. Staff and management are lovely.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I like it here, the entertainment is excellent. I enjoy the meals and sing songs and party's. Friendly staff, very kind and efficient.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy it here, the food is great and the staff are kind and helpful to me. I like the activities and variety is great. It's very homely and lovely surroundings nothing is too much trouble for the staff and management.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I think it's great here. It's the best one I've been to and I've been to a few. The staff are the best so far. The choice of food is excellent. The activities are good to watch even though I don't join in. My room is a nice size.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I live in Australia and my mother is a resident at Mundy House. My mother is 79 and has Parkinson’s disease. Since living at Mundy House my mother’s happiness has improved incredibly; he tells me so and I can hear it in her voice. Each time I telephone the home, the staff go out of the way to ensure my mother is comfortable and undisturbed so we can chat freely. My mother came to MH from a difficult home situation and the care home has been, and continues to be, good for her. My mother arrived at MH on a temporary basis but has made the decision to stay for the long term; a testimony to how positive she feels about the home considering her condition. I have full confidence in the staff and facilities of Mundy House and would happily recommend this care home.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I first visited Mundy House several years ago, this lady I visited died. By then some of the residents used to look forward to me going around, talking to them and sharing some jelly babies because the soft sweets weren't such a risk as other sweets so regards to them being able to swallow them in safety and everybody seems to like them. I visit every other Tuesday.
Now I would like to point out how wonderful the staff, the care and compassion is. Also respect and patience they show towards the residents, especially when sometimes dealing with a distressed person, likewise the residents seem to be in very good and caring hands and very happy and content!

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mundy House provided a warm and welcoming environment, the rooms are relatively well appointed serving all my mothers basic needs, and encouraged her to bring in her own possessions to personalise her own space. The food is nutritious and every effort is made to cater to individuals with special dietary needs. i.e providing regular snacks and drinks if any of the residents cannot eat a full meal or leave their room. The protocol regarding safeguarding is excellent, when my mother was unable to eave her room for many months; regular checks were made to ensure her wellbeing and safety. The staff did their best to support her during this time both practically and emotionally to try and keep her spirits up. The carers and the manager were caring and professional providing my mum with the best of both worlds, excellent professional care and at the same time providing her with the warmth of personal interaction. The manager was really caring and professional, trying to accommodate all of my mothers needs where possible and always interacting with her when he was on duty and taking a personal interest in her welfare. All the staff at the home were absolutely fantastic during my mothers last few days before she passed away, always ensuring that she was never left alone and providing emotional support me and my family. I could not have managed without them and I am eternally grateful.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It was my grandmothers birthday and Mundy House made a special effort to give her a lovely day. They did a birthday party for her with flowers, a cake, a teddy and plenty of food with tea and coffee for her and guests. The staff were helpful and made us all feel very welcome. They did an amazing job to make her day very special.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I like Mundy House.
I danced a lot at Xmas and New Year time.
The staff are excellent.
They care for me.

How likely would you be to recommend Mundy House Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has lived in Mundy House for approx. 4 years. She is well cared for and I feel loved by the staff. I find the staff friendly and helpful and do listen and react when things are not as good as i would like for my mum. The home always smells pleasant so I would say the domestics are of a good team and a huge asset to Mundy House. The new home manager is a bonus to the residents and relatives. He is excellent on needs, kindness and everything else which a residential home needs.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Josi George, Home Manager at Mundy House Care Centre responded to this review on 04 Dec 2015:

Thank you for taking the time to leave us some feedback, we appreciate all of the comments we receive. At Mundy House, our staff work as a team to ensure the comfort of every individual resident and we are pleased to hear this has been your experience.

My nan has been a resident at Mundy House for four years now and I cannot fault the care and attention she is receiving. All the staff are friendly and really dedicated, such lovely people. Nan's room is kept clean, tidy and overlooks a well kept garden. The manager is a wonderful man and makes such an effort to ensure the residents are well looked after. I would definitely recommend this care home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Josi George, Home Manager at Mundy House Care Centre responded to this review on 29 Oct 2015:

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. We strive to provide the highest possible level of care to our residents and we are pleased this has been your experience.

I put plus on my options because I strongly support Mundy House and cannot find fault. My mum has been in Mundy House 4 years and is 95 years old a fine age. With the great care received from all the staff. Mum's always clean washed dressed and tidy. Mum's bedroom is bright clean. Clothes clean and hanging in the wardrobe. The room over looking the well kept garden. Food top marks. Great care is given to our loved ones. I have never seen any wrong doing, never heard a raised voice. A friendly happy home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan has been a resident for 4 years. The care has been excellent and the staff are caring and considerate to her needs. The facilities are clean and a variety of activities are on offer to fill the days. There is a well kept garden for the residents to enjoy. All the staff are friendly and very professional . I would recommend this care home as a very good alternative to home help.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Very friendly and welcoming staff, Residents treated with care and patience. Secure garden to walk/sit in during reasonable weather. Internally the décor is satisfactory. The only issue is access to Mundy House car park when the schools finish during weekdays. Parents block the access road with poor parking! Emergency vehicle access?

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Josi George, Home Manager at Mundy House Care Centre responded to this review on 14 Oct 2015:

Thank you for taking the time to leave this review. Through our kind, considerate and friendly employees, we strive to provide the highest possible level of care for our residents and we are glad that this has been your experience. We are contacting the authorities to bring the issues around road access to their attention and we apologise for any inconvenience this may have caused you.

My Wife and I regularly visit her Mother in Mundy House (at least weekly, on different days). Her other Daughter visits regularly on a Sunday.
We have always found the Staff and Carers very helpful and kind to all of the residents. My Mother-in-Law is extremely happy and has drastically improved her personal attitude to life since she has been in Mundy House.
She likes all of the Staff and has made friends with the other residents.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Josi George, Home Manager at Mundy House Care Centre responded to this review on 30 Sep 2015:

Colin, thank you for taking the time to write this review. We are pleased to hear that your mother-in-law is happy at the home and that she has established some valuable friendships with the carers and other residents. We aim to provide the best possible standard of care for our residents and it is great to receive feedback that we are achieving this.

Since Mum has been a resident in Mundy House, she has had the best care that we could hope for. The manager is always very helpful if we have any queries regarding Mum. The staff are very caring also.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Josi George, Home Manager at Mundy House Care Centre responded to this review on 30 Sep 2015:

Thank you for taking the time to leave this review Margaret. It's so pleasing to hear that your mum is enjoying her time at the home. Maintaining the positive mood of our residents through our compassionate and high-spirited staff is extremely important to us at Mundy House and it's great to hear you have noticed how welcoming and pleasant they are.

My father's health has actually improved considerably since becoming a resident at Mundy House.
It is a massive relief for the family knowing he is in such good hands.
Regular good food from number 5 rated kitchen from the hygiene standards agency is all part of the experience my father enjoys. Rooms are adequate and staff very friendly...

Keep up the good work,
Thank you Mundy house.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Josi George, Home Manager at Mundy House Care Centre responded to this review on 30 Sep 2015:

Richard, thank you for taking the time to write this review. Our friendly team at Mundy House strive to create a pleasant dining experience for our residents through serving them three nutritious, high-quality meals a day. We are pleased you are happy with the standard of care your father is receiving.

My Father has been a resident of Mundy House for a little over a year now and I have to say that everyone involved with the running of this home has the best interests of the residents at heart.
My Father suffers with dementia as well as a number of other illnesses and the core staffs assigned to look after him on a daily basis are first class caring individuals who will go out of their way to make him feel comfortable and more importantly comforted when he feels confused.
All involved in the running of Mundy House face challenges every day with so many different types of care required for their residents, but my experience of the way they handle themselves whilst working with very limited budgets is extremely pleasing. I am so glad that my Father is part of this lovely little home.

How likely would you be to recommend Mundy House Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Josi George, Home Manager at Mundy House Care Centre responded to this review on 30 Sep 2015:

Thank you Rob for sharing your review with us. At Mundy House, we aim to ensure that our residents are cared for with the utmost kindness through employing a team of friendly, attentive and sympathetic staff and we are glad your father feels so comfortable.

I attend the home on a weekly basis and find the staff to be attentive and caring. The home is very clean and all residents are treated with dignity and care. Should the need arise I would seriously consider recommending/using the centre to friends and close family.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rebecca Green, Media Assistant at Mundy House Care Centre responded to this review on 21 Sep 2015:

Gill, thank you for taking the time to write this review. Our team of staff at Mundy House are committed to maintaining a pleasant living environment for all and we are glad to hear you are happy with the high-standard of care being delivered.

My Parents went in there in Oct 13 and my Mum passed in Feb 14 my Dad is still in there. I have found the home mindful of the needs of my Dad and when things need to happen for him they do. I only have to mention it once to the staff and it's sorted, it's a great weight off of my mind. He is now 89. There have been management changes since he went in and the now Manager is a kind and caring person who is not averse to assisting with the care . They have commenced a programme of repairs and changes to the home which have improved the fabric of the building and interior, but it's really down to the staff - I have nothing but praise for them, they work tirelessly to give my Dad a good rest of life for him, the care shown when my Mother passed was second to none. They have an amazing entertainment woman who sorts out the activities. Dad loves the food and Mum thought it was a hotel when she first went in there. I would recommend giving this one a look if you need a caring home for your relative.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rebecca Green, Media Assistant at Mundy House Care Centre responded to this review on 18 Sep 2015:

Ray, thank you for taking the time to write this lovely review. We strive to achieve a consistent high standard of care across all our homes and our staff at Mundy House are committed to ensuring a relaxed and pleasant living environment for all. Our dedicated Activity Coordinator is efficient in organising a range of interesting activities for our residents and we are pleased to hear of your parent's involvement and engagement in them.

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