Oakdale Residential Home, Benfleet, Essex
Oakdale Residential Home, Benfleet, Essex
Oakdale Residential Home, Benfleet, Essex

Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with dementia. The home is conveniently located close to the local town with good public transport links. The house has been extensively refurbished to provide a friendly and warm environment with 'hotel standard' accommodation. There are a number of spacious lounges and dining areas for residents and their families to enjoy and a beautiful, secure garden. The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care. 1st Choice Care Homes has been awarded Investors in People accreditation, which means that the care staff receive the most up-to-date training and support.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities. The chef provides an excellent choice of home-cooked food every day.

Group: Abode Care Homes

Person in charge: Melanie Tucknott (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 27 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 23

Shared Rooms: 2

Rooms with ensuite WC: 10

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £600

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oakdale Residential Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 20 Jan 2017

Person-centred care for older people with or without dementia.

Reviews

9.6 Oakdale Residential Home has a Review Score of 9.6 (9.617)

The Review Score of 9.6 (maximum of 10) for Oakdale Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Oakdale Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for Oakdale Residential Home is calculated as follows: ( (107 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 167 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Oakdale Residential Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered beds ÷ 5). 10 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakdale Residential Home?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oakdale Residential Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

When I viewed the home for my sister, I found it clean and everyone was so friendly and kind. It was the home I was looking for. She seems to have settled in well and I have no doubt that she'll be happy there.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has had shingles and has been very unwell. The care within the home has been excellent. The hospital doctor has praised the eye care. Nothing has been too much trouble.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Have had our mother staying here for nearly a month now, she has settled in very well and we have noticed a massive change in her well being and state of general appearance and health, we feel this care home offers extreme levels of care as well as a home from home feel all round. Many thanks to all the staff who I think really care about what they do. Thanks again.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I went to Oakdale as a respite resident after an operation on my toe. The care and attention I received right from the word go was amazing and continued right through my stay. The manager went that extra mile to ensure that I had everything I wanted. The staff are excellent and cannot fo enough for you. They treat the elderly patient mostly with dementia with dignity and respect. The cook and kitchen staff also do a first class job and the food is of a very high standard. Everyone at Oakdale made my stay as enjoyable as possible for which I am very grateful.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Melanie Tucknott, home manager at Oakdale Residential Home responded to this review on 11 Oct 2016:

It was an absolute pleasure supporting you Janice, and I am so glad that you enjoyed your stay, thank you for your kind words means so much to us all as a team.

My mother has been in Oakdale since January 2016. She has taken time to settle but I expect this is normal. I have been impressed with the care and support she has received from all the staff who work at the home. The manager has involved me in issues all the way so far, always endeavouring to achieve the best solution for my mother who has advanced dementia. I am full of praise for the home.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

As I have previously had other members of my family in care homes I feel that I am in a position to compare Oakdale with the others and it is by far the best one with not just efficient but very caring staff with a family atmosphere, I would not hesitate to recommend it.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a very friendly home with very caring staff. There always seems to be plenty of staff available.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oakdale is a very well run home when there have been issues which are rare, they have been resolved very quickly. I would recommend it to anyone looking for a family feel home for their relative, they are all very approachable and willing to help.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent home with very high standard of caring.
Look forward to the home being extended so there is additional space for visitors to go with residents. What about a sun lounge? This is especially important for those who have very little dementia.
Maybe somewhere with proper coffee machine? Though staff always offer to make drinks. Designated hair salon would be of use.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Melanie Tucknott, Home Manager at Oakdale Residential Home responded to this review on 16 May 2016:

Thank you so very much for your comments and suggestions.

Oakdale is like one big, happy family - of which I too feel a part of since there is always such a warm welcome for any visitors and a genuine interest in the residents and their families alike. Although my mother is in the advanced stage of dementia, I cannot fault the care she receives. Both staff and residents try to stimulate and engage with her when she is awake and any suggestions I may make are always considered and acted upon if appropriate.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We feel she is being cared for very well and problems/concerns have been dealt with quickly and efficiently. The manager runs a tight ship. We are always made to feel welcome there. The staff are very friendly and approachable.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Small, intimate care home. Friendly staff. Excellent management, making visitors very welcome. Always ask visitors if they want a tea of coffee. They look after my mother very well and very attendant to her needs. They have various activities during the week involving all applicable residents. I am very pleased that my mother has the best of care.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When I visit there is always welcoming smiles and a cup of tea. Everything and everyone is clean/well dressed/sweet smelling. Staff are always cheerful, accommodating, attentive to patients and visitors while allowing each one space to be themselves. They work well as a team and are very kind and professional when a client is anxious or distressed. Staff are very hard working and loyal to Oakdale Residential Home, I see the same faces as when I visited years ago. The d├ęcor is upbeat but restful (a difficult balance). The atmosphere is lively and alert (because of the friendly/lively staff) even though clients are in decline, need rest, or sleep a lot.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakdale is a caring home treating it's resident's with kindness and dignity. I cannot recommend the home enough, the staff and management are excellent and provide an excellent range of activities and events to benefit the residents.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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