Oakdale Residential Home, Benfleet, Essex
Oakdale Residential Home, Benfleet, Essex
Oakdale Residential Home, Benfleet, Essex

Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with dementia. The home is conveniently located close to the local town with good public transport links. The house has been extensively refurbished to provide a friendly and warm environment with 'hotel standard' accommodation. There are a number of spacious lounges and dining areas for residents and their families to enjoy and a beautiful, secure garden. The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care. 1st Choice Care Homes has been awarded Investors in People accreditation, which means that the care staff receive the most up-to-date training and support.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities. The chef provides an excellent choice of home-cooked food every day.

Group: 1st Choice Care Homes

Person in charge: Melanie Tucknott (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 27 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 23

Shared Rooms: 2

Rooms with ensuite WC: 10

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £600

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oakdale Residential Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.7 Oakdale Residential Home has a Review Score of 9.7 (9.731)

The Review Score of 9.7 (maximum of 10) for Oakdale Residential Home is based on 19 Review/Recommendations in the last 2 years. This Review Score of 9.731 is made up of a Quality Score of 4.731 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.731 for Oakdale Residential Home is based on 19 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.731 for Oakdale Residential Home is calculated as follows: ( (159 Excellents x 5) + (56 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.731

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Oakdale Residential Home is calculated as follows:

      1. 19 Positive Reviews = 3

      2. 0.1 x 19 Positive Reviews = 1.900 (maximum score = 1)

      3. (19 Positive Reviews ÷ 27 Registered Beds) x 2 = 1.407 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Oakdale Residential Home?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oakdale Residential Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    4
  • Nephew of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

11 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 11 reviews. Ratings from the 8 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother has been in Oakdale since January 2016. She has taken time to settle but I expect this is normal. I have been impressed with the care and support she has received from all the staff who work at the home. The manager has involved me in issues all the way so far, always endeavouring to achieve the best solution for my mother who has advanced dementia. I am full of praise for the home.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

As I have previously had other members of my family in care homes I feel that I am in a position to compare Oakdale with the others and it is by far the best one with not just efficient but very caring staff with a family atmosphere, I would not hesitate to recommend it.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a very friendly home with very caring staff. There always seems to be plenty of staff available.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oakdale is a very well run home when there have been issues which are rare, they have been resolved very quickly. I would recommend it to anyone looking for a family feel home for their relative, they are all very approachable and willing to help.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent home with very high standard of caring.
Look forward to the home being extended so there is additional space for visitors to go with residents. What about a sun lounge? This is especially important for those who have very little dementia.
Maybe somewhere with proper coffee machine? Though staff always offer to make drinks. Designated hair salon would be of use.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Melanie Tucknott, Home Manager at Oakdale Residential Home responded to this review on 16 May 2016:

Thank you so very much for your comments and suggestions.

Oakdale is like one big, happy family - of which I too feel a part of since there is always such a warm welcome for any visitors and a genuine interest in the residents and their families alike. Although my mother is in the advanced stage of dementia, I cannot fault the care she receives. Both staff and residents try to stimulate and engage with her when she is awake and any suggestions I may make are always considered and acted upon if appropriate.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We feel she is being cared for very well and problems/concerns have been dealt with quickly and efficiently. The manager runs a tight ship. We are always made to feel welcome there. The staff are very friendly and approachable.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Small, intimate care home. Friendly staff. Excellent management, making visitors very welcome. Always ask visitors if they want a tea of coffee. They look after my mother very well and very attendant to her needs. They have various activities during the week involving all applicable residents. I am very pleased that my mother has the best of care.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When I visit there is always welcoming smiles and a cup of tea. Everything and everyone is clean/well dressed/sweet smelling. Staff are always cheerful, accommodating, attentive to patients and visitors while allowing each one space to be themselves. They work well as a team and are very kind and professional when a client is anxious or distressed. Staff are very hard working and loyal to Oakdale Residential Home, I see the same faces as when I visited years ago. The d├ęcor is upbeat but restful (a difficult balance). The atmosphere is lively and alert (because of the friendly/lively staff) even though clients are in decline, need rest, or sleep a lot.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakdale is a caring home treating it's resident's with kindness and dignity. I cannot recommend the home enough, the staff and management are excellent and provide an excellent range of activities and events to benefit the residents.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I find the staff at Oakdale excellent in every way. The menu at every meal is varied and my particular tastes are well catered for. Note being taken care of my likes and dislikes.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister is being well-cared for and helped. She is unable to walk, and is partially sighted so does need extra help which she gets willingly.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are all friendly, professional and go the extra mile at all times to ensure my mother feels relaxed, empowered to ask for help at any time. The management are proactive in ensuring both resident and family are free to ask anything at anytime. Although they must be busy we as a family always feel my mother is important to them and we are so welcome at the home. My mother smiles all the time and is so pleased with all the staff.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Aunt who is 95 years old has been in Oakdale for 4 weeks and her quality of life has improved immeasurably. They have live music and films to enjoy and also a hairdresser etc to see to the residents needs.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was admitted as a dementia patient last December. The staff are very aware of the needs of the people they are caring for.
There is always a nice feeling when you enter the home, always available and pleased to greet you. Myself and my family are very grateful to all of them for the dignity and care they show to everyone. We thank them all.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum went into Oakdale late in 2014 after a period where her dementia had deteriorated to the point where dad was really struggling to cope.
Although, it was initially very wrenching for all concerned, we now feel that we have really fallen on our feet with Oakdale.

The care provided by the hard-working and attentive staff is second to none and I am confident that mum is receiving the best possible care. More than that though is the ambiance of the home. There is no sense of "us and them" between the staff and residents, it feels more like an extended family. This is driven from the ever-enthusiastic home manager, but pervades the entire staff and residents. The decor and general feel of the place is also more like a home than care home.
Mum's state of mind obviously varies from day to day with the dementia, but she looks physically very well from the excellent food and care, and is also very comfortable and "at home" now that she has been there for several months. Everyone is very welcoming to guests no matter what time of day or night we drop in, and they have also gone to great length to help my dad in adjusting to his new situation of living alone and visiting mum.

As a family we're all extremely happy with Oakdale and can't recommend it enough to others who may find themselves in the same position.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I should note at the outset that one of my brothers has already commented and I would echo his observations. Additionally, I should note that we researched local care homes by visiting, searching for on-line reports and by asking around. The most telling positive feedback for Oakdale came from, among others, a former local Councillor, a GP and, perhaps most persuasively, an ambulanceman who has been called out to many care homes in the area and had only good things to say about Oakdale and the level of care he had observed there. This put our minds to rest even before we met the manager whose assessment of needs was prompt, thorough and sensitive. Although only a matter of weeks we are very happy with the care my father is receiving and with with the reception we receive every time we visit.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A wonderful home. All the staff are so caring and friendly. When my father moved in they were focussed on providing him and my mother with support. He has already shown a health improvement. They are always welcoming when we visit. One other thing to note, when my father moved in their priority was looking after Dad, the paperwork and financial details very much took a back seat and only needed sorting once he was settled. Mel, the manager, is brilliantly welcoming.

How likely would you be to recommend Oakdale Residential Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The above care home is second to none. My sister has been in there just over on year. In all that time she has been very happy. We visit once a week and are greeted with smiles (and a lovely cuppa) she has a good time on 'craft' day which keeps her brain active, as for the lovely care and food, excellent, couldn't be bettered.

No Average Rating is available*

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