Wensley House, Epping, Essex
Wensley House, Epping, Essex
Wensley House, Epping, Essex

"Staff are very kind and caring and know people's needs well. I would one hundred per cent recommend this home to others and cannot fault the care provided," is just one of the positive comments, a CQC inspector heard when inspecting the home in April 2016.

Wensley House is located in a secluded forest surrounding, a stone’s throw from the charming town centre of Epping.

Proud to be one of the top 20 Care Homes in 2015 on carehome.co.uk for the entire region and for receiving an award in the Prosper Awards ceremony in June 2016 for their 'Culture', Wensley House ensures it offers a beautiful home for their residents.

All rooms are fitted with en-suite facilities (a number also have en-suite wet rooms) and newly updated nurse call systems, and an addressable fire alarm (pinpoints the location exactly), and residents are encouraged to personalise rooms, though all rooms come fully decorated with tasteful arrangements if preferred.

Be it the Oak Room, with deep and colour-rich walls where they receive entertainers, watch movies or hold services, the garden room, fitted with patio doors at each end to open throughout the summer, the conservatory/window room to watch the outdoors, find some solitude or even the dining room adjacent to the newly fitted kitchen to receive a choice of meals, freshly prepared on the premises, awarded the top five star food hygiene rating, there is always a place for you to be comfortable.

Wensley's best quality is their staff, who care about everything that they do and form close bonds with the residents. All of their staff go through stringent checks before joining and start on a review period in which they receive excellent training (City & Guilds Accredited) in conjunction with workshops with industry experts.

Wensley House support their team with CCTV, being proud of what they do and believe that transparency builds trust, and trust builds relationships.

Owner: Beling & Co Ltd

Person in charge: Jade Shea (Registered Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 48 residents

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Drug Dependence (past or present) • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Based upon a regular and relaxed pre-admission assessment..

Single Rooms: 40

Shared Rooms: 4

Rooms with ensuite WC: 44

Weekly Charges Guide: Personal Care Single £600 – £1000

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Wensley House have an open door policy and welcome visitors to come and have a look around and perhaps enjoy some tea and biscuits if time permits. It is advised to look at more than one home and to be sure to visit any home of interest as this normally gives a true feel of a place, which is what really gives the idea of a place more than anything else.

Parking:

Wensley House is safely tucked away behind automated gates and matching fencing so that residents can enjoy the outdoor garden safely and feel relaxed. Within this enclosure exists ample parking by way of a tarmac drive with marked, large spaces for convenience.

Latest CQC* Report on Wensley House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.5 Wensley House has a Review Score of 9.5 (9.481)

The Review Score of 9.5 (maximum of 10) for Wensley House is based on 15 Review/Recommendations in the last 2 years. This Review Score of 9.481 is made up of a Quality Score of 4.856 Points (maximum of 5) relating to the rating and a Quantity Score of 4.625 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.481 for Wensley House is based on 15 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.856 for Wensley House is calculated as follows: ( (157 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 180 Ratings = 4.856

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.625 for Wensley House is calculated as follows:

      1. 15 Positive Reviews = 3

      2. 0.1 x 15 Positive Reviews = 1.500 (maximum score = 1)

      3. (15 Positive Reviews ÷ 48 Registered Beds) x 2 = 0.625

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Wensley House?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wensley House

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    3
  • Relative of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 11 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Finding a suitable care home is an absolute nightmare........the nightmare ended when I found Wensley House. As soon as I made the phone call I knew I would be welcomed.

My mother was not an easy resident to look after due to her being so unhappy at losing her independence but all the staff at Wensley were so encouraging and welcoming despite her constant irritability. We were welcomed also as a family and I actually enjoyed seeing the staff each time I visited and knew mum was being well cared for. There were occasions whereby staff did not know I had arrived and I could hear them talking to mum in a caring manner and never once lost their patience.

Unfortunately, mum passed away on 11th November and was never able to fully appreciate the care and attention she was given at Wensley but we as a family could not fault any aspect of the care from all the staff.

I would highly recommend Wensley House and hope it is still going strong if and when I need care. Thank you, everyone!!

How likely would you be to recommend Wensley House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nothing is too much trouble for the staff who treat the residents. They are caring, respectful and treat the residents as one of their own family. My mum was very happy there and I have nothing but praise for the staff.

How likely would you be to recommend Wensley House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff lovely and friendly, its wonderful to see the bond Mum has made with the staff since she has been at the home. Families actively encouraged to go to staff with any suggestions/issues relating to relative or home.

How likely would you be to recommend Wensley House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Finding a 'caring home' for my mother, when my father passed away after 67 years years of marriage, was a daunting and sad time. After visiting numerous care homes, the task of finding a 'home from home' environment seemed an impossible task. However, Wensley House, has achieved what we thought to be the impossible. This home is outstanding ! Read all the reports, but please, take the time to visit Wensley House, you will not be disappointed. The management and all the staff, show such dedication and a caring and loving understanding of their residents needs. This is a 'Happy Home' and offers a safe, nurturing and stimulating environment for all the residents.

How likely would you be to recommend Wensley House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I do like it here, the people kind and helpful, nice atmosphere, activities, food is great, carers most helpful.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House is a very warm and friendly care house. All the staff are considerate and caring of the residents with a high level of attentiveness for their clients. The home is clean, tidy and set in beautiful grounds. Meals are enjoyed very much by my father and he would appreciate seconds!!

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I like this care home very much, all are helpful. I am enjoying the meals and it is nice that you have a choice because not everybody likes the same food. I like the carers because they are helping me all the time when I need it. The rooms are nice and clean. The laundry is done lovely.

How likely would you be to recommend Wensley House? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like the home and I am very happy. The food is very good. I am enjoying the activities, the music. All the carers are helping me. I like that my hair is done every week by the hairdresser.

How likely would you be to recommend Wensley House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On viewing Wensley House we went without an appointment and met the manager who was willing to show us around and also come to assess mum in her own home. We were allowed to make her room her home which she did because we were able to get her a double room. Mum had quite a few visitors at different times and mum had just been widowed. I spent a few times which I took mum around the home, the lounge, garden and dining hall. I was always made very welcome. Unfortunately mum passed away within the month of her stay. The carer was there to assist with everything we needed. I was there to witness this. Even mum said the carers were wonderful.

How likely would you be to recommend Wensley House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is really happy and settled. Every time I leave I know after a long battle we did the right thing. What more can be said!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House is a very friendly home where the residents and families are treated in a professional and caring way. I would have no hesitation in recommending Wensley.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Wensley House has a home from home feel and the staff are very warm and welcoming. The home combines a professional and friendly atmosphere and I would thoroughly recommend it to anyone in need of residential care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Each time we visit all the residents seem very content, and comfortable. Very warm welcome from the staff at all times. My mother in law settled very quickly.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House is a well run home with attentive and caring staff looking after the residents needs, Manager Sharon does a first class job and always makes herself available for a chat.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

If you want a home from home environment then Wensley House is the place. The staff are friendly and very caring. I couldn't ask for my Dad to be in a better home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Wensley House

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

June 2016

Prosper Award

Recipient: Wensley House

Date: Monday 20 Jun 2016

more details

Prosper Award

Recipient: Wensley House

Date: Monday 20 Jun 2016

more details

February 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wensley House