Wensley House, Epping, Essex
Wensley House
Wensley House

“I am very happy being here in this home, I really like it here and could not be more at home” is among the comments from the last CQC inspection Wensley House received. Quietly tucked away, just a stone’s throw from the charming Epping Town Centre, Wensley House is the perfect location. The home received the Essex Quality Improvement Overall Stage 3 “Gold Award” and earned the top Food Standards Agency Rating of 5. There is en-suite throughout (7 en-suite wet rooms) and a completely new nurse call and fire alarm system. Residents are encouraged to personalise rooms, and socialise, dine and enjoy activities in the Oak Room, Dining Room or overlook the gardens in the Garden Room or Window Room or enjoy a more personal meeting in the Kitchenette. Wensley House is proud to have newly installed CCTV, if you want it, and a wonderful team of staff.

Owner: Beling & Co Ltd

Person in charge: Sharon Osborne (Care Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 48 residents

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Drug Dependence (past or present) • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Based on pre-admission assessment.

Single Rooms: 40

Shared Rooms: 4

Rooms with ensuite WC: 44

Weekly Charges Guide: Personal Care Single £650 – £900

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Wensley House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Recommendations

Recommendation Score: 9.5 (9.490)

The user 'Recommendation Score' (9.5 for Wensley House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Wensley House

Wensley House is a very friendly home where the residents and families are treated in a professional and caring way. I would have no hesitation in recommending Wensley.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Wensley House

Wensley House has a home from home feel and the staff are very warm and welcoming. The home combines a professional and friendly atmosphere and I would thoroughly recommend it to anyone in need of residential care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

Each time we visit all the residents seem very content, and comfortable. Very warm welcome from the staff at all times. My mother in law settled very quickly.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

Wensley House is a well run home with attentive and caring staff looking after the residents needs, Manager Sharon does a first class job and always makes herself available for a chat.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

Wensley House provides a safe and friendly environment. Staff are always friendly and available. The manager Sharon Osborne is always happy to help with any advice or chat if you have queries. Overall a very well run care home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

If you want a home from home environment then Wensley House is the place. The staff are friendly and very caring. I couldn't ask for my Dad to be in a better home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Wensley House

I cannot praise Wensley House enough! the staff are wonderful. Sharon Osbourne has made a very difficult time much easier. With her help and support the transition has been very smooth, the ladies that work here are so very caring. On top of that Wensley House feels like home not a Care Home. I am completely happy and confident that dad is being looked after. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

My mother recently passed away at Wensley House. She had not recovered from a brain hemorrhage and was being treated by end of life nurses. The staff and the manager, Sharon Osborne, cared for our mother with great humanity and with dignity during her last days. Staff would come into her room to say good morning and goodbye at the start and end of their shifts, they really care. Not only that but myself and my two sisters were also looked after and support during this distressing time. Thank you for making a sad time easier for us.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

Management fantastic and really understand the care needed for dementia residents. This is followed by all staff who treat my mum with dignity and as a human being who is vulnerable but enjoys being chatted to and respected. Really happy and over the moon to find Wensley House after a upsetting and stressful time with my mum in a previous home. She is now happy, well cared for and is eating better and looks 100% better.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

Wensley House
Difficult time with mother after stressful time in previous home. End of life care at Wensley House dealt with love, dignity and efficiently. Reassuring to know that Mum is in a very special place and completely satisfied they care for her better than I could. The support, information and reassurance of care received means so much on behalf of our family. Manager supports and helps everyone and staff are a delight. Everyone is a team who work hard - you can tell it's more than a job. Wensley House is special and the genuine care and affection for each resident as an individual is quite moving. Fresh home cooked food is outstanding. Regular times which is important. Wensley House has major building work on going, which is due to be completed in November 2014. A credit to there level of care that this has not impacted care. You'll never find another place like it, I would recommend without hesitation.

How likely would you be to recommend Wensley House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Wensley House

I am extremely pleased with the level of care that my father receives. he has been there for a couple of months and during that time has put on weight. All the staff are very kind - considerate.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Wensley House

The management of Wensley House were extremely helpful in the transition from hospital to care home with my father. They actively attended social worker meetings and advised me to help keep my father at home when up against the council. The staff are so friendly and helpful and make fathers stay a pleasant one.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

Wensley House is a warm and friendly home from home, manageress Sharon Osborne and her team are truly caring. They understand each resident’s personality and treat them with respect and kindness. My mother is content in this well run care home, she has dementia, but the staff are well able to look after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

All my needs are dealt with in a caring manner. I feel very safe and secure and all the staff are friendly.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Wensley House

Friendly staff, always make you feel welcome. My parent who is a resident at the home has settled in very well and is very happy, she loves the staff.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Wensley House

Brilliant and Friendly make you feel welcome from day one. My dad has Dementia and nobody gets frustrated with him. Sharon Osbourne is a fantastic manager and nothing is too much trouble. It's also nice when i visit on a regular basis i'm told to sit down and they get me and dad tea and biscuits, small things make a big difference. My dad spent five weeks in hospital crying every night when I left, here he says "is it time for you to go yet"!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

The most friendly, informative, helpful and caring residential home we have ever found. We cannot praise all the management, owner and staff enough, they are the best. It is light, airy and meticulously clean and well decorated.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wensley House

A happy, friendly atmosphere a soon as you walk through the door which makes you feel part of a family. The staff are always on hand for a 'few words' and take a positive interest in the residents; and their individual needs.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Wensley House

Our family and I feel the care and treatment provided is to a very high standard. We very much look forward to the proposed building works which should provide all residents - on completion - with their own excellent facilities. The management and staff always have time for each resident and make visitors most welcome.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2015

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Care Home Idol 2014

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