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Fees Advice From Saga
Care Home Advice
Crowstone House, Westcliff-on-Sea, Essex

Tel: 01702 436611

Crowstone House is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional.   Westcliff as it borders Southend has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used for activities, is an older building full of character and offers you a home from home. There are lifts but the staircase is magnificent summing up the splendour of Crowstone. All around there is a friendly and enchanting environment, especially the snoozelum room. Your room awaits you so that you may add your own personal creativity.

Owner: Runwood Homes Ltd

Person in charge: Ajam Karim (Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 54 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Single Rooms: 44

Shared Rooms: 5

Rooms with ensuite WC: 49

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Crowstone House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Crowstone House

2 Bed Vacancies
(Short Stay and long stay vacancies availableDementia or residential on the coast and some rooms have sea views as does the main lounge)
posted 15 Apr 2014

Awards / Recognitions

There are no awards/recognitions posted yet for Crowstone House

Current Recommendations

Recommendation Score: 9.5 (9.483)

The user 'Recommendation Score' (9.5 for Crowstone House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Crowstone House on Monday 20 January 2014 by Margaret P (Friend of resident)

My friend was transferred from another home due to her complaints, which were a symptom of her mental illness. Staff coped with her behaviour at times, but she went home as part of a rehabilitation programme, for a day and a night, and last week she went home permanently. This is a real achievement.

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review of Crowstone House on Monday 13 January 2014 by Sandra B (Friend of Resident)

Crowstone House care home is managed to exceptional high standards in all areas.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Review of Crowstone House on Monday 13 January 2014 by Monica Spalding (Friend of resident)

Good care given to residents. Staff are willing and able to help at all times. Visitors are made welcome. Position of home means there are good views of the sea from many rooms in the building.

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Review of Crowstone House on Tuesday 26 November 2013 by Joanne Fordham (Daughter of resident)

Crowstone House is a well managed care home. The staff are brilliant and the needs of the service users are met. Nothing is too much trouble. Care and consideration are given at all times. I would highly recommend this home. The last week of my mother's life was dignified and she was treated with every respect.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Crowstone House on Thursday 30 May 2013 by Maureen W (Daughter of resident)

All the staff were welcoming and friendly all the time and always helpful. We have seen them whilst out shopping since mum died and they came over for a chat, which was really very nice.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Crowstone House on Wednesday 8 May 2013 by Jeannie D (Resident)

I'm not just saying this, I couldn't be looked after better. We don't want for anything and every staff member is very helpful.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Crowstone House on Monday 29 April 2013 by Claire C (Niece of resident)

The staff are so helpful, friendly and caring. I feel like my aunt is in the best place possible.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Crowstone House on Thursday 11 April 2013 by Elizabeth M (Resident)

I recommend this home because it's good, I like living here.

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Review of Crowstone House on Monday 4 March 2013 by Sue Nash (Niece of Resident)

My reason for recommendation is that my uncle is very happy here, he is well cared for and treated well, he is never lonely.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Review of Crowstone House on Monday 25 February 2013 by Mark A (Son)

Staff are friendly and very helpful and have the residents best needs at heart.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Crowstone House on Monday 4 February 2013 by David Paul M (Son of resident)

I visited my mother who is a resident in Crowstone House and was very impressed with the care my mother is receiving.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Crowstone House on Thursday 27 December 2012 by Cynthia H (Partner of resident)

The care to my partner (of 40 years) by staff and management was second to none and I would recommend them to everyone.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Review of Crowstone House on Monday 10 December 2012 by Linda Parry (Niece of resident)

I cannot recommend Crowstone Nursing Home highly enough. The kindness and care they have shown my aunt is wonderful. My aunt is badly disabled and is unable to feed or care for herself. Even though she does not speak to us they are always cheerful round her and talk to her.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Crowstone House on Wednesday 21 November 2012 by Sharon F (Daughter of Resident (deceased April 12))

After care in the community, it was decided that my mother needed 24 hour care. Crowstone House provided all the care, regular meals, cleanliness and stimulation for mums quality of life, given by dedicated staff. They show patience, care and a varied diet over 24 hours, sometimes in very difficult situations. Recent redecoration and new furnishings, flooring and carpeting has added a fresh openness through all the personal and communal rooms. We as a family received so much support and frankness throughout my mums residence there. We were able to visit at any time and questions we asked were dealt with openly. We are so grateful to all involved at Crowstone House.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Review of Crowstone House on Monday 29 October 2012 by Keith P (Son of resident)

Mum has been in Crowstone for a month. She is very happy there and would like to stay. Everybody is kind and caring (mum does worry about cost).

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review of Crowstone House on Friday 26 October 2012 by Rosalie N (Sister of resident)

I am well satisfied with Jeans care. The rooms are clean, also all round the home is clean. The staff are very friendly as is the management. I would recommend the home to anyone that is looking for a care home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Review of Crowstone House on Wednesday 24 October 2012 by Antoinette T (Daughter of Resident)

Staff helpful and caring.

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Review of Crowstone House on Wednesday 17 October 2012 by Clare Harley (Wife of Resident)

My cousin is in Katherine House and is very happy. I inspected numerous homes and found Crowstone to be a home from home plus being in such a perfect location looking out over the estuary. My husband was happy and improving in physical health with care, good food and mental stimulation.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Crowstone House on Thursday 27 September 2012 by Vivien H (Daughter of Resident)

Mother seems well cared for and appears to be settling in well. Staff are very helpful, friendly, especially to me her daughter as I live in Devon.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Review of Crowstone House on Thursday 27 September 2012 by Barrie Clark (Son of residents)

Very pleased with the overall care. Rooms comfortable and kept clean and tidy. Safe environment which is reassuring to the family. Lounges recently refurbished and more comfortable as a result. Staff friendly and give confidence in their ability to care for residents. Food I am told is also good, an important plus!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Crowstone House on Thursday 27 September 2012 by Peter Brown (Son of ex resident)

From day one when my dad moved in all the staff and management showed love and attention. Spending lots of time visiting my dad in the home I saw at first hand the hard work both staff and management put in. They all became good friends, which continues to this day. Crowstone Care Home I would always recommend.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Crowstone House on Wednesday 26 September 2012 by Urszula Cooper (Daughter of Resident)

I found the administration staff very professional and caring during assessment. They made my mother who is Polish very welcome and even had a Polish carer allocated to her. Her room was spotless and was well furnished with an en-suite. She could not wish for a better carer, in fact I have not seen my mother looking so happy for years. The rest of the staff that we met seemed very happy in their work, which gave the place a homely feeling. So far the food has been excellent and I see no reason why it should not remain so. I would certainly recommend Crowstone House to anyone who is looking for a good rest home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

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