The Whitecroft, Grays, Essex
The Whitecroft, Grays, Essex
The Whitecroft, Grays, Essex

The Whitecroft provides skilled elderly and dementia care for up to fifty-six individuals, all of whom benefit from personalised care plans and 24-hour access to dedicated nurses, whilst having their independent lifestyles respected.

Residents enjoy a choice of four communal lounges for relaxing or social entertainment, as well as attractice gardens and rural surroundings that make for a scenic place to spend a retirement.

Staff are particularly sensitive to the needs and possibly complex behavioural patterns of residents who suffer from dementia, using all the information available to ensure as stress-free a day-to-day living as possible.

Group: Runwood Homes Ltd

Person in charge: Denise White (Manager)

Local Authority / Social Services: Thurrock Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 56 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 50

Shared Rooms: 3

Rooms with ensuite WC: 40

Facilities & Services: Own Furniture if required • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on The Whitecroft: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.4 (8.386)

The Review Score of 8.4 (maximum of 10) for The Whitecroft is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.386 is made up of a Quality Score of 4.707 Points (maximum of 5) relating to the rating and a Quantity Score of 3.679 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.386 for The Whitecroft is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.707 for The Whitecroft is calculated as follows: ( (42 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.707

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.679 for The Whitecroft is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 56 Registered Beds) x 2 = 0.179

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I have visited my sister since moving to Whitecroft. The standard of accommodation and cleanliness are very good. All the staff are polite and helpful. I am particularly pleased with the way the staff take every opportunity to engage my sister in conversation given the communication difficulties that can arise with people who have dementia.

How likely would you be to recommend The Whitecroft? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Re: Patricia Pellegrini. Resident of Whitecroft Care Home between 15th December and 4th May 2015.

My wife and I would like to thank all members of staff for their love and respect shown to my mother during her stay at Whitecroft Care Home.

We both realise that every attempt was made to encourage my mother to socialise and enjoy the facilities provided at Whitecroft.

Please accept our sincere thanks and gratitude in making the last months of my mother's life pass with dignity, comfort and compassion.

With great respect,

Ray and Gill Pellegrini

How likely would you be to recommend The Whitecroft? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was lucky to have had such a lovely home in her final years. She was a resident for 11 years and enjoyed exemplary care. As well as the pleasant surroundings, pretty garden and comfortable accommodation she was a part of 'the Whitecroft family'. All the staff, worked hard to provide a homely environment with interesting activities and a warm welcome to mum's visitors. At the end of her life it was a great comfort to us that she received such loving care. Mum's family will have fond memories of her enjoying her life at the Whitecroft.

How likely would you be to recommend The Whitecroft? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt has been a resident of this facility for 4 years. She has always been shown respect, dignity and outstanding care for her dementia. Her care has allowed me to feel at ease knowing she is always safe and secure. Denise White, manager and all her many caring staff are extra ordinary and amazing. They should all be very proud in making such a big difference in someones life

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Management and staff really are second to none . Everyone was very caring could not fault . It's a very hard thing to do when you HAVE to put a loved one into care, but the Whitecroft Staff really do help you in this horrible situation 100%
Thank you all x

How likely would you be to recommend The Whitecroft? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for The Whitecroft

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

February 2016

Job Vacancies

There are no jobs posted yet for The Whitecroft

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Whitecroft