East Hill House, Liss, Hampshire
East Hill House, Liss, Hampshire
East Hill House, Liss, Hampshire

East Hill House is located in the village of Liss, in the heart of Hampshire, and provides residential and specialist dementia care for up to 32 elderly people in a unique setting.

East Hill House offers flexible care to meet individual requirements. Their residential care is ideal for older people who are able to look after their own daily needs without assistance, but who may occasionally require help from a care support worker.

The home also delivers specialist residential dementia care at the Willows, enabling residents to maintain dignity and independence in a setting purpose-designed to meet the University of Stirling’s universally respected dementia care standards. The Stirling approach ensures that residents are able to move freely around the home, with bedrooms and communal areas providing a safe and supportive environment. The home is ideally equipped to provide residential support for elderly people living with different types of dementia, including Alzheimer’s disease and vascular dementia and home level expertise is further complemented by Caring Homes’ network of national experts, including a Head of Dementia Care who has developed a dementia strategy which informs all care.

Group: Caring Homes Group

Person in charge: Samantha Booty (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 32 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 22

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Lift • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on East Hill House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.678)

The user 'Review Score' (9.7 for East Hill House) is based on 19 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

East Hill House

My mother is very happy in the home always clean, hair done, clothes clean and matching. Lots of activities to participate in and watch, trips out. The staff are delightful very helpful and approachable and my mother likes them all. The hairdresser comes weekly. Her ulcers on her legs are regularly dressed and one has actually healed at 94 years old..

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

East Hill House

I cannot recommend this care home too highly. The staff are very kind and helpful. The food is excellent and tasty and nutritious.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

East Hill House

My mother is always washed, nicely dressed and well fed. She is safe and "contained", unable to wander and get lost. Her leg ulcers are treated and bandaged. There are plenty of activities, well documented as my mother is unable to remember anything. The photographs are a very good idea - keeping us informed as well, as her. All the staff are lovely, helpful and nothing is to much trouble.

How likely would you be to recommend East Hill House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

East Hill House

I have been here over 7 years, and have felt very lucky to have this place as my home.

How likely would you be to recommend East Hill House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

East Hill House

East Hill House tries to make everything as much like the home we left as possible. The staff are very well trained to help us to settle in and to help us with our problems. The rooms are very good and the bell system is very good. It has very good grounds with a new car park.

East Hill House

Without exception excellent staff are very helpful in every way. My mother is always looking fresh and clean, her clothes are well pressed and obviously cared for. Her leg ulcers have improved and well treated and regular dressings have helped in the improvement.

How likely would you be to recommend East Hill House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

East Hill House

It is a very relaxed care home and the food is good and full of variety. Staff are polite and kind and generally a good caring home and environment with lots of activities for residents.

East Hill House

My husband was very happy at East Hill House for a respite break. I know he would be happy to go there again.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

East Hill House

East Hillhouse is a lovely setting with very friendly staff, I feel safe here. The food is good here and much better then the last home that I was at.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

East Hill House

My mother has been at East Hill House for nearly 2 years now and I have always been happy with her care and support. The staff are very supportive and patient, treat her with dignity and give her the freedom to come and go as she pleases. Dealing with dementia is not easy and they do a stirling job. Nobody wants to go into care or put their loved ones in a care home but I and the family feel lucky to have found East Hill House !!! Thank you.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

East Hill House

I am happy here, very happy, I would recommend to everyone. I have a lovely time with staff and other residents.

Overall Standard: Satisfactory

Facilities: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

East Hill House

The staff are very kind and the food is good. I would recommend it I am happy here, super place.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

East Hill House

East Hill House provides an exceptional service to the elderly. They have a family orientated ethos and there are very many activities which stimulate mind and body. They also have an excellent dementia care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

East Hill House

My parents have been residents for the past 2 years. During that time I have become very impressed with all aspects of the home. Both parents regard the home as theirs and are content with their lot. The standard of care is extremely good and the senior staff have been in post for many years. The quality of its food is up to that of a good restaurant and numerous activities are organised to keep the residents occupied.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

East Hill House

Prior to accepting a care home for my mother, we visited countless facilities, East Hill offered the most friendly, caring services. The staff without exception are professional and go beyond what is acceptable. Nothing is too much trouble and we are happy that our father is receiving the 'finest care'.

East Hill House

This is a happy place to be. We are well fed and well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

East Hill House

The staff have been very helpful and understanding and very caring.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

East Hill House

I would recommend this home. I am glad my son and daughter encouraged me to look at this place to live. I am grateful that I did.

East Hill House

We were very happy with the care our father recieved at East Hill House. The staff were brilliant, very friendly, and helpful.

East Hill House

I would recommend East Hill House because my relative receives a high standard of care and attention from all staff. His welfare is monitored day and night and the staff are always quick and professional in the manner in which they respond to his needs. Although he has only been there a couple of months, he has settled in quickly and I quote from him "i feel like part of a family here."

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for East Hill House

We check all reviews before they are published to ensure that they comply with our Review Policy.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website.

Your Review & Rating

This information will be published on the website.

(please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

If a relative or staff member has assisted a resident/service user to submit the review, please can the relative or staff member provide their name (will not be published) and connection:

EXTREMELY UNLIKELY

UNLIKELY

NEITHER UNLIKELY OR LIKELY

LIKELY

EXTREMELY LIKELY

DON'T KNOW

Please enter a minimum of 200 characters - Currently 0 characters

(Please include as much information as possible & avoid using names)

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for East Hill House

Job Vacancies

There are no jobs posted yet for East Hill House

Staff Profiles

Sam

Sam Booty

Job Title: Home Manager

Joined: 2013

Description:

Samantha has been a fixture at East Hill House since she took a job working in the kitchen aged just 15. Now Home Manager, she is proud to lead her professional staff team in delivering the highest standards of residential and specialist dementia care for the 35 elderly residents of the grand Hampshire home.

Having spent time working in every area of East Hill House, Samantha brings stability, continuity and a deep understanding of the home to the role. She takes her responsibilities very seriously and strives to maintain a safe environment, promote the highest standard of care and make a positive difference to each and every resident’s life.

‘East Hill House has been such a big part of my life that I am delighted to continue the good work we do here in delivering the best possible care for our residents.’

Samantha believes in maintaining strong relationships with residents and their relatives and understands the important contribution that these relationships make to the successful running of a care home.

Samantha is passionate about the proactive support and training provided by Caring Homes, which offers employees the opportunity to progress within the company. Indeed, Samantha herself has continued her development since her appointment, gaining her NVQ award and recently becoming a ‘Train the Trainer’ for dementia.

‘One of my biggest achievements was being part of the East Hill House team that was awarded the title of ‘Care and Support Team 2011’ at the Caring Homes celebrating excellence awards.’

Away from East Hill House, Samantha’s busy life is filled with raising her young family and having grown up in the village of Liss, Samantha is a proud member of the strong local community.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at East Hill House

To view the icons please zoom in