Enbridge House, Newbury, Hampshire
Enbridge House, Newbury, Hampshire
Enbridge House, Newbury, Hampshire

Enbridge House offers an experienced residential care and respite care service, from a friendly team of qualified and experienced carers who are fully resourced to achieve their full potential and dedicated to promoting respect and dignity for adults in care.

The home is an ideal choice for a peaceful and comfortable retirement, boasting scenic surroundings within 2-acre sculpted gardens, and neighbouring the famous Highclere Castle (DOWNTON ABBEY) with a comfortable interior that supports a relaxing and active lifestyle depending on personal choice.

Residents enjoy home-cooked meals and the home is equipped with modern care technology, including a 24-hour nurse call system and a lift to suit clients with mobility issues. All care provision is tailor-made to individual need and designed to support an independent lifestyle.

Owner: Mrs M Plumb and Miss K Bolt-Lawrence

Person in charge: M Plumb (Matron)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 17 residents

Registered Care Categories*: Old Age

Single Rooms: 13

Shared Rooms: 2

Rooms with ensuite WC: 13

Weekly Charges Guide: Personal Care Single from £940

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Enbridge House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.2 Enbridge House has a Review Score of 8.2 (8.157)

The Review Score of 8.2 (maximum of 10) for Enbridge House is based on 2 Review/Recommendations in the last 2 years. This Review Score of 8.157 is made up of a Quality Score of 4.722 Points (maximum of 5) relating to the rating and a Quantity Score of 3.435 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.157 for Enbridge House is based on 2 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.722 for Enbridge House is calculated as follows: ( (13 Excellents x 5) + (5 Goods x 4) ) ÷ 18 Ratings = 4.722

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.435 for Enbridge House is calculated as follows:

      1. 2 Positive Reviews = 3

      2. 0.1 x 2 Positive Reviews = 0.200

      3. (2 Positive Reviews ÷ 17 Registered Beds) x 2 = 0.235

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Enbridge House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Enbridge House

  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

2 Reviews is 4.7 out of 5

My mother in law was housed at Enbridge House, a mile away from our home, following a nasty illness in hospital. She needed care and attention, also some peace and quiet to recover. The room was comfortable, although slightly shabby, it was everything she needed and the team are exceptional. My mother in law was warm, bathed, every whim catered for and she looked forward to delicious home cooked food. She was even given a sherry before lunch if she wanted it, which was what she would normally have at home. The team were exceptionally kind, caring and honest and I was delighted to see her under their care. I would certainly recommend Enbridge House. I have put N/A under activities as she would not have wanted to participate but she did have her hair washed and cut and a pedicure!!

How likely would you be to recommend Enbridge House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

KAREN BOLT-LAWRENCE, PARTNER at Enbridge House responded to this review on 22 Feb 2016:

Thank you for your recognition Mrs S, your mother in law was an absolute pleasure to care for. It was lovely to see her improve on a daily basis and feel strong enough and confident enough to return to her home.

My mother has been at Embridge House for 12 years and is now 102 years old. She has been incredibly well looked after despite her mental condition deteriorating during that time. When she curse the nurses they take no notice of the abuse. Her family know she is in good hands.

How likely would you be to recommend Enbridge House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

KAREN BOLT-LAWRENCE, OWNER at Enbridge House responded to this review on 11 Jan 2016:

Thank you for your kind words and ongoing support. Your mother is, and always has been a pleasure to care for.

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Enbridge House

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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