Mountwood Care Home, Andover, Hampshire
Mountwood Care Home, Andover, Hampshire
Mountwood Care Home, Andover, Hampshire

Mountwood Care Home situated in Andover, a small market town with an array of shops and attractions, provides dementia, residential and nursing care on a permanent and respite basis.

Fully trained, caring staff are committed to helping residents maintain good health, dignity and respect in a home from home environment.

Care staff offer support and comfort and are very proud of their welcoming atmosphere. There is a range of rooms with a choice of views, nearly all of which have en suite facilities. There are two large en-suite, premier rooms overlooking the front of the home, ideal for a couple. There are communal bathrooms with assisted baths or shower rooms on each floor. All rooms have a TV aerial and some rooms have a telephone point.

Activities co-ordinators organise activities tailored to residents' preferences and includes arts and crafts, quizzes and live entertainment.

Group: Larchwood Care

Person in charge: Annette Maughan (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 40 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 40

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Mountwood Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.6 Mountwood Care Home has a Review Score of 8.6 (8.613)

The Review Score of 8.6 (maximum of 10) for Mountwood Care Home is based on 10 Review/Recommendations in the last 2 years. This Review Score of 8.613 is made up of a Quality Score of 4.113 Points (maximum of 5) relating to the rating and a Quantity Score of 4.5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.613 for Mountwood Care Home is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.113 for Mountwood Care Home is calculated as follows: ( (33 Excellents x 5) + (62 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 115 Ratings = 4.113

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.5 for Mountwood Care Home is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 40 Registered Beds) x 2 = 0.500

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Mountwood Care Home?

  • Extremely LIKELY
    6
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mountwood Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

10 Reviews is 4.1 out of 5

The Manager and Staff at Mountwood are First Class.!!!

My Mother has been a resident there ..for approximately 4 years ...I have always been impressed by the ' genuine ' care that is provided here, nothing is too much trouble for them and they perform their duties with a good heart ...and are totally professional.

On the 13th of October ..I spent the whole day there ..with my Mum and observed 7 hours of caring and efficiency.

I would not hesitate in recommending them to potential families, who are looking for the best possible care ..for their loved ones .!

How likely would you be to recommend Mountwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Dawn Davie, Regional Manager at Mountwood Care Home responded to this review on 14 Oct 2016:

Thank you so much for your review the Home Manager and staff at the home really do go above and beyond for all they have in their care.
I know the Home Manager will pass on your comments to her staff.

My mother has been a resident in Mountwood Care Home for 1 year. It took a month or so to settle things down, that is to find our way into the system of how things are done; food, laundry, medication and general care. Overall I'm very happy with the care my mother received. The staff are helpful and respectful to the people they care for. I have two items to mention specifically, mothers teeth disappeared at the end of last year (false teeth) they were never found, and the remote for her TV disappeared. As mum is unable to get out of bed, I have to assume either staff or other residents have taken them.

How likely would you be to recommend Mountwood Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Rooms: Satisfactory

Mother has been in the home about 8 years about five different owners and the same manager but I must say the carers over the years have been wonderful to my mum. That is the most important thing.

How likely would you be to recommend Mountwood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dawn Davie, Regional Manager at Mountwood Care Home responded to this review on 21 Jul 2016:

Thank you so much for the kind comments, Annette has been at the home a very long time and has been Manager for approximately the last year, it is lovely to know that you have always been happy with the care.

After my sister was moved here, I was initially very disappointed with this home. It was shabby, smelly and seemed to operate on a skeleton staff, especially at weekends, but a recent refurbish and change of staff has really turned it around. The atmosphere is much nicer now and the staff are very friendly and caring.

How likely would you be to recommend Mountwood Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dawn Davie, Regional Manager at Mountwood Care Home responded to this review on 20 Jul 2016:

Thank you so much for your kind comments, I know they will mean the world to the Home Manager who for just over a year has worked tirelessly to turn this care home into a home, where people want to be!

The staff at Mountwood are committed to ensuring the health, safety and happiness of the residents. The atmosphere is friendly and welcoming and I look forward to seeing the staff as well as visiting my Dad. Staffing levels could be higher as the team are often rushed off their feet but they always have time for a chat about Dad and how he is. The food is good and if Dad doesn't like what is on offer (Lamb or Fish!) then something else is made for him. I visit a few times every week and it is lovely to see how the staff interact so sensitively with the residents - especially those with dementia as my Mum had - but, also, how they interact with Dad, who does not have dementia. There is a lot of mickey taking and laughing - on both sides!

How likely would you be to recommend Mountwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Dawn Davie, Regional Manager at Mountwood Care Home responded to this review on 14 Jul 2016:

Thank you for your kind comments the team are indeed an excellent bunch who work very hard to ensure the standards are maintained at Mountwood and to keep all safe and happy.

Generally does not appear fully staffed. Why isn't the new garden open to residents and relations? The family feel Dad is looked after very well.

How likely would you be to recommend Mountwood Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dawn Davie, Regional Manager at Mountwood Care Home responded to this review on 14 Jul 2016:

The Garden cannot be opened as yet due to the diseased tree we had to have removed on advice from a tree surgeon who said the tree was unstable and unsafe so had to be removed. We hope work to be completed on this by the end of next week ready for the garden fete.
The home is staffed in accordance with dependency assessments and if you wish to discuss this with the management team then please feel free to contact any of us and make an appointment.

Very good - activities. Should be more given for nail care (fingernails have to be requested quite often) this is sometimes up to 2 weeks before done.

How likely would you be to recommend Mountwood Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Dawn Davie, Regional Manager at Mountwood Care Home responded to this review on 11 Jul 2016:

The Home Manager will pick up on your concerns re nail care and we welcome all feedback from relatives to help us with our improvement of the service. Many Thanks

The staff are caring and friendly and have the residents best interests at heart. We can visit anytime and can usually find someone to discuss any concerns or general queries with. We are usually informed of any problems or concerns.

How likely would you be to recommend Mountwood Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Our initial opinion on our first visit was not favourable, the home decoration is tired and needs updating but we found the staff knowledgeable, enthusiastic, welcoming with a willingness to help. All aspect of the home and care and facilities my mother would receive was carefully explained and all our questions answered. When asked about the arrangements following the eventual death of my mother, this was handled with dignity.

This home has a strong manager, the staff are always willing to speak to us on any concerns they may have likewise willing to listen and act on any concerns we may have.

The residents are encouraged to participate in all activities and to sit together during meals.

How likely would you be to recommend Mountwood Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother has been at Mountwood for four years. Her care is excellent. All things have been dealt with as soon as the Manager or any staff have been spoken to. Mum has been supported for keeping her as active as she can be, happily. Her mental health is treated with care, humanity and understanding by everyone. Her physical health is cared for and she is always clean and tidy. The room Mum has is clean and kept as she likes it. On speaking to the Manager there has been great care and kindness in allaying my concerns over Mum's mental health. I have been given such support in my own dealings with Mum's health. I could not have coped at all without it. It was a huge move for Mum to move here and we have seen her settled, as much herself as her dementia allows her to be. When I visit Mum it is like visiting friends seeing the staff. I do feel that the staff numbers are kept very low for the work they all have to do. They are all amazing people and I thank them from the bottom of my heart.

How likely would you be to recommend Mountwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dawn Davie, Regional Manager at Mountwood Care Home responded to this review on 25 May 2016:

Thank you so much for the kind words, I will ensure that the staff at Mountwood are aware of this feedback.

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