Sunrise of Fleet, Fleet, Hampshire
Sunrise of Fleet, Fleet, Hampshire
Sunrise of Fleet, Fleet, Hampshire

Sunrise of Fleet: Providing high-quality personalised residential care to residents and families throughout Hampshire. Sunrise of Fleet enjoys a quiet spot not far from the high street and moments away from the life of the town. With wide, easy-to-negotiate pavements and an abundance of coffee shops and restaurants, Fleet offers the perfect setting. Luxurious surroundings combine with expert care, a delicious menu of food and daily activities to create an environment that uplifts the mind, body and spirit. With quick access to the M3 and M25 to London and the south, their location makes it easy and convenient for family and friends to visit loved ones.

Group: Sunrise Senior Living

Person in charge: Kara Hooper (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 75 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Bulgarian, German, Spanish; Castilian, French, Italian, Portuguese

Single Rooms: 55

Shared Rooms: 10

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Sunrise of Fleet: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

7.1 Sunrise of Fleet has a Review Score of 7.1 (7.127)

The Review Score of 7.1 (maximum of 10) for Sunrise of Fleet is based on 1 Review/Recommendations in the last 2 years. This Review Score of 7.127 is made up of a Quality Score of 4 Points (maximum of 5) relating to the rating and a Quantity Score of 3.127 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.127 for Sunrise of Fleet is based on 1 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4 for Sunrise of Fleet is calculated as follows: ( (1 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.127 for Sunrise of Fleet is calculated as follows:

      1. 1 Positive Reviews = 3

      2. 0.1 x 1 Positive Reviews = 0.100

      3. (1 Positive Reviews ÷ 75 Registered Beds) x 2 = 0.027

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

How Likely are the Reviewers to Recommend Sunrise of Fleet?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Sunrise of Fleet

  • Resident / Service User

The Overall Average of all the Ratings in the following 

1 Reviews is 4 out of 5

Helpful and usually courteous staff. Meals are well balanced with plenty of fruit and vegetables. Good variety of activities.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Submit a Review for Sunrise of Fleet

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

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(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles


Kara Hooper

Job Title: General Manager

Joined: 2009


I joined Sunrise of Fleet in January 2009 as a Care Manager. In March 2012 I was given the opportunity to become the Assisted Living Co-ordinator and in November 2014 the General Manager. My passion in life has always been to help others. I feel honoured to be part of such an amazing team who demonstrate love and kindness every day to our residents. I receive job satisfaction every day when I see the love and passion that our team provide for our seniors. Sunrise of Fleet is surrounded by passion, fun and laughter. It’s a joy to come to work!


Louise Smith

Job Title: Reminiscence Coordinator

Joined: 2012


I started at Sunrise as a Care Manager in 2012. I am now proud to say I am the Reminiscence Coordinator here in Fleet. I love to provide our residents with the best person-centred dementia care. My aim is to make sure their days are filled with happiness and love while they are living with dementia. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide


Courtenay Hare

Job Title: Community Relations Associate


I joined Sunrise in December 2014 and loved my role straight from the start. As a CRA, I meet and greet all our new residents to the community whilst also helping with the organisation of events. I work at both the Fleet and Guildford communities which brings even more variety to my role.


Tony Dunne

Job Title: Director of Community Relations

Joined: 2014


My job role involves me meeting prospective new residents and their families. I am proud to be representing Sunrise of Fleet and get immense pleasure from ‘showing off’ our community. I see myself as privileged to be a part of a professional and dedicated team, delivering first class care and maintaining the dignity and individuality of each of our residents. The families and residents I meet on a daily basis realise very quickly the benefits Sunrise of Fleet is able to offer, both in terms of the friendly and sociable environment and the proximity to local shops and amenities. I look forward to welcoming you to our community here at Fleet


Lucy Paynter

Job Title: Activities and Volunteers Co-Ordinator

Joined: 2013


I worked at Sunrise of Fleet since 2010 as a Lead Care Manager. Previously I worked with adults with learning disabilities, in a nursery with children, as well as an Office Manager, and a photographic assistant at Boots the Chemist. I am definitely a people person, who loves interaction with people from all different backgrounds and walks of life. This is reflected in my hobby too as I am part of an Amateur Dramatic Society, which involves putting on two musical productions a year (our residents enjoy coming to watch). I love singing, you may just catch me performing here as I recently did one afternoon for our residents! I thoroughly enjoy working here and am delighted to now be Fleet's Activities and Volunteer Coordinator. I look forward to providing our residents with variety, fun, and fulfilling activities.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Fleet