Woodpeckers, Brockenhurst, Hampshire
Woodpeckers, Brockenhurst, Hampshire
Woodpeckers, Brockenhurst, Hampshire

Originally a private residence, Woodpeckers has been tastefully extended and adapted to provide every modern convenience, while still retaining a homely atmosphere. The home is situated in the village of Brockenhurst in the heart of the New Forest and is within walking distance of local shops, the church and doctor's surgery.

At Woodpeckers there is a choice of comfortable lounges where residents can socialise, watch television or spend some quiet time, and an attractive conservatory where many activities take place. It overlooks the pretty landscaped garden which has been purposely designed for wheelchair users. The garden also hosts a water feature and oak-framed gazebo suitable for all weathers.

The dining room provides waitress service and varied choices of home-made food. The meals are balanced and nutritious and special diets can be catered for.

The bedrooms are tastefully furnished and most have en-suite facilities for privacy and convenience. Residents are encouraged to personalise their rooms by bringing their own pictures, ornaments and small pieces of furniture.

Group: Colten Care Ltd

Person in charge: Jamie Pearman (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 41 residents

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 37

Shared Rooms: 2

Rooms with ensuite WC: 33

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Woodpeckers is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter the home's postcode SO42 7RX.

Blue Star operate regular bus services in the Brockenhurst area, all routes and timetables can be found at www.bluestarbus.co.uk nearest bus stop is situated on Sway Road.

Brockenhurst Train Station is situated just 0.6 miles from the home.

Visiting:

At Woodpeckers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing into the visitors book, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking:

The home has its own car park that can be accessed from Sway Road . If you know when you are planning to visit, let the home know and a space can be saved.

Latest CQC* Report on Woodpeckers: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 14 hours ago

Nursing & Residential Care Home

Reviews

9.8 Woodpeckers has a Review Score of 9.8 (9.840)

The Review Score of 9.8 (maximum of 10) for Woodpeckers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Woodpeckers in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.84 for Woodpeckers is calculated as follows: ( (180 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Woodpeckers is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered beds ÷ 5). 17 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodpeckers?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodpeckers

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Vicar / Church Minister
    1
  • more

My father spent 2 months at Woodpeckers and suffers with Parkinson's. All staff at the home were extremely friendly and gave 110% care to my father. It was a huge relief to know he was in goods hands and everyone cared for him. The food was superb, Dad loved walking round and round the lovely garden and we always seemed to get the quiet lounge to ourselves for tea and chats. Dad is now back home and a great testament to the home is that he misses Woodpeckers and unfortunately felt slightly isolated and insecure back at home with Mother. I am sure Dad will be back as the disease progresses and the family will take great comfort that Woodpeckers is such a lovely home and I just hope when the time comes they will have room for him.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Pleasant surroundings, helpful friendly staff. A place to feel safe and relaxed.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All staff that I have met have been excellent, courteous and understanding of my mother. I understand staff monitor on an hourly basis at night to ensure she hasn't fallen out of bed.

How likely would you be to recommend Woodpeckers? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Really friendly and helpful staff. Nothing is a bother. My father is always clean and well dressed and has recently managed to come to the day room on a regular basis.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care in every way.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From day one I was totally taken with Woodpeckers. Our first point of contact with the lady who visited my mother was so reassuring. She expressed much compassion towards my mother that was very moving. My mother's room was aesthetically pleasing, delightful outlook, open, fresh, airy and not in the least boxy or institutionalised. The house, though large, felt intimate, manageable and easy access to all one might need. The warmth and care my mother is receiving is so much appreciated. I have found all staff to be nothing but helpful, kind, considerate and courteous at all times. My mother feels safe and treated with respect.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed at Woodpeckers for two weeks as respite for my husband. I was made very welcome and comfortable with a nice room overlooking the garden. As a physically disabled person, I have extra needs and I enjoyed a high standard of care throughout. The food was very good with a good choice and enjoyed by my husband several times as well. The ambience is very good and we both enjoyed the delightful garden. Whilst this was my first stay in a residential home, I have had experience of similar facilities when my father was no longer able to look after himself. I have to say that Woodpeckers stood out as superior in all respects particularly with regard to the high ratio of staff to residents. In the end, it's down to the people who look after you and I must say that they were all cheerful and helpful and I'm grateful for the care they took of me. It was with some trepidation that I went for my first ever stay in a residential home, but I have no qualms in returning at any time in the future.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Only here while daughter on holiday for 2 weeks thoroughly enjoyed surroundings, food and service, friendly staff- I had an enjoyable holiday too.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enabled me to build up confidence and improve my mobility, following surgery for a fractured femur. One month of being 'cared for' has enabled me to return to my own home today.

How likely would you be to recommend Woodpeckers? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother's care as a resident is exemplary. The staff are caring, it is a lovely, restful environment. Inside and out the care home is beautifully presented. The food and care is first class.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I think it's an excellent place.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been in Woodpeckers for many years. Mum was mobile and capable to begin with but has gradually developed Alzheimer's and is now bed bound. Mum has developed an infection in her knees, following knee replacement ops. Mum is not 'warm and cuddly' and can be very difficult physically and verbally, she now has her wounds dressed daily. It can be a very difficult task which the staff manage wonderfully!

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my friend yesterday and found her very comfortable and well cared for. Woodpeckers is spotless and all the carers I saw and spoke to were lovely. You can see the residents are well cared for, in such a welcoming and friendly environment.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Rooms: Excellent

Excellent staff. So helpful. Best home I have visited.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are excellent - really helpful and courteous. The atmosphere is calm and friendly. I would recommend unreservedly for a person who is physically frail and has some short term memory loss. The home seems to be to treat every resident as a whole person.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been resident for 12 years. For much of this period she has been bedridden. I have always found her care impeccable and of the highest quality. She has had all the appropriate care including a water bed.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend moved into Woodpeckers in December 2015, initially for respite care following a period on hospital. He was immediately taken with the home and declared he never wanted to leave. Unfortunately his health continues to deteriorate and he became increasingly unable to participate in activities. He had further sojourns in hospital and his diet became difficult.
The staff were extremely kind and helpful; nothing was too much trouble. My friend was most appreciative to the end. He died on the 21st of May, staff caring for him to the end.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was very well cared for in all ways. She is encouraged to join in the activities but is not made to if she does not feel like it. There is always something going on. The food is excellent. Since mum moved in she is a lot happier and a lot less lonely. On my part I know she is being well cared fro and is well nourished, clean and safe. This has taken a lot of pressure and worry away from me.

How likely would you be to recommend Woodpeckers? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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