Quantum Care Ltd, Hailey Drive, Hailey Lane, Hailey, Hertford SG13 7NY
Part of the prestigious Quantum Care portfolio, Belmont View has been purpose-built to provide a modern and innovative care service, making an excellent contribution to care services in Hoddesdon.
Belmont View has an impressive inspection record which it has achieved through combining the skills of professional carers with some of the latest care equipment and technology, such as assisted baths.
Residents enjoy a well-kept garden with a duck pond, as well as having many personal interests to enjoy and the use of an onsite hairdressing salon.
The addition of a recent extension has increased the size of the home to accommodate 85 residents. Rooms in the extension are fully equipped with en-suite toilet and shower facilities, and offer small group living for 5 people.
Group: Quantum Care Ltd
Person in charge: Sharon Howe (Home Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 85 residents
Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 85
Rooms with ensuite WC: 85
Weekly Charges Guide: Personal Care Single £762 – £997
Facilities & Services: Day Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Belmont View: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Review Score: 8.1 (8.124)
The Review Score of 8.1 (maximum of 10) for Belmont View is based on 1 Review/Recommendations in the last 2 years. This Review Score of 8.124 is made up of a Quality Score of 5 Points (maximum of 5) relating to the rating and a Quantity Score of 3.124 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 8.1 for Belmont View is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 5 for Belmont View is calculated as follows: ( (7 Excellents x 5) ) ÷ 7 Ratings = 5
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.124 for Belmont View is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 85 Registered Beds) x 2 = 0.024
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
Recommendation submitted from a Postal Card by Purdey S (Granddaughter of Resident/Service User) with assistance of Staff on Monday 17 August 2015. Recommendation relates to August 2015.
First impression and tour My mother and I visited the above home on the 7th of August to do a viewing for my Grandmother. We were warmly welcomed by the lady at reception and shown around. Our first impressions were that Belmont View was very friendly and inclusive residence as we continued our tour this impression was compounded. Not only was the accommodation clean and bright, with lovely accessible gardens, but all the staff we came into contact with were friendly and professional, all the residents we spoke to were happy.
My mother and I visited the above home on the 7th of August to do a viewing for my Grandmother. We were warmly welcomed by the lady at reception and shown around. Our first impressions were that Belmont View was very friendly and inclusive residence as we continued our tour this impression was compounded. Not only was the accommodation clean and bright, with lovely accessible gardens, but all the staff we came into contact with were friendly and professional, all the residents we spoke to were happy.
How likely would you be to recommend Belmont View? Extremely Likely
Overall Standard: Excellent
Safety / Security: Excellent
There are currently no Care Home Idol entrants who have performed at Belmont View