St Andrews Care Home

Great North Road, Welwyn Garden City AL8 7SR

St Andrews Care Home, Welwyn Garden City, Hertfordshire
St Andrews Care Home, Welwyn Garden City, Hertfordshire
St Andrews Care Home, Welwyn Garden City, Hertfordshire

Providing quality residential care since 1972, St Andrews is situated in private grounds, surrounded by tranquil parklands. The home also enjoys spectacular views of Welwyn Garden City golf course and within easy access to the A1.

St Andrews prides itself in providing the very highest standards in personalised, specialist care to all of its residents and the staff work hard to ensure the residents feel fully at home.

The home offers single en-suite bedrooms, which they actively encourage residents to personalise. Some rooms have an extra shower facility.

Depending on an individual's specific requirements, St Andrews offers differing levels of care within different areas of the home. The Garden Suite offers care to those with dementia related needs, including individual and organised activities. Specialist residential care is provided in surroundings specifically designed for residents with high levels of dependency. This environment also provides easy access to spacious grounds for more physically active residents.

St Andrews offers residents a choice of lounges and dining areas, a period style parlour and themed reminiscence rooms. The beautifully manicured gardens at St Andrews offer a safe environment, with easy access for outdoor activities.

St Andrews offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

Group: B&M Care Ltd

Person in charge: Marcia Tonkin (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 70 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Malay, Thai

Single Rooms: 70

Rooms with ensuite WC: 70

Weekly Charges Guide: Personal Care Single from £775

Facilities & Services: Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on St Andrews Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 14 hours ago

Private Residential and Dementia

Reviews

8.2 St Andrews Care Home has a Review Score of 8.2 (8.186)

The Review Score of 8.2 (maximum of 10) for St Andrews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for St Andrews Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for St Andrews Care Home is calculated as follows: ( (21 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.714 Points relating to the number of positive Reviews for St Andrews Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 14 positive Reviews (70 registered beds ÷ 5). 3 Reviews ÷ 14 Target = 0.214

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Andrews Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Andrews Care Home

  • Daughter of Resident/Service User
    3

My mother has a form of dementia called 'FTD'. She has been a resident at St Andrews Care Home for over 5 years. The care she receives is excellent. The most important aspects of care for someone with dementia is a genuine approach to person-centered case.
This means all staff need ongoing and modern training as understanding of how to care for those with dementia is developed. I have attended excellent training with staff as a family member. I am confident my mother is treated with the respect and dignity she deserves by all staff.

How likely would you be to recommend St Andrews Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum recently passed away very peacefully having lived at St Andrews for three years. She has had THE best care I could ever wish for. The staff have always been amazing both to her and to us. They have become like family to us. She developed dementia which escalated very quickly earlier this year and had to move floors to a more specialist unit. This transition was done with care and dignity and great compassion was always shown. I have nothing but praise for St Andrews and all the staff. Thank you so very much.

How likely would you be to recommend St Andrews Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father moved here after a stroke. He has been well cared for and made good relationships with staff who are always cheery. He tends to be solitary and does not take advantage of the activities which seem to be mainly a weekly quiz, whether anyone has attempted to help him with loneliness. I don't know. The doctor calls once a week and administration of medication is well organised but I don't think he is encouraged to be more mobile. Overall he is content and safe. He finds the food very ordinary.

How likely would you be to recommend St Andrews Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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