High View Lodge

Cherry Orchard, Gadebridge, Hemel Hempstead HP1 3SD

High View Lodge, Hemel Hempstead, Hertfordshire
High View Lodge, Hemel Hempstead, Hertfordshire
High View Lodge, Hemel Hempstead, Hertfordshire

High View Lodge is situated in the heart of the community, in Hemel Hempstead. It is located in a quiet residential area with ample parking for visitors and yet nearby to local shops and facilities.

Highview Lodge offers you a home from home, all around you will find delicate ornaments, flowers, pictures, and book cases filled with a variety of literature. The unique petite style dining rooms provide a friendly and enchanting environment for every meal time.

At Runwood carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings.

Group: Runwood Homes Ltd

Person in charge: Tracey Axten (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 77 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 77

Rooms with ensuite WC: 77

Facilities & Services: Day Care • Respite Care • Own Furniture if required • Lift • Gardens for residents

Latest CQC* Report on High View Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9 High View Lodge has a Review Score of 9 (8.993)

The Review Score of 9 (maximum of 10) for High View Lodge is based on 10 Review/Recommendations in the last 2 years. This Review Score of 8.993 is made up of a Quality Score of 4.733 Points (maximum of 5) relating to the rating and a Quantity Score of 4.26 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.993 for High View Lodge is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.733 for High View Lodge is calculated as follows: ( (94 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 120 Ratings = 4.733

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.26 for High View Lodge is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 77 Registered Beds) x 2 = 0.260

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend High View Lodge?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to High View Lodge

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2

The Overall Average of all the Ratings in the following 

8 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 8 reviews. Ratings from the 2 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

On entering High view Lodge there is an immediate feeling of attention, care and tremendous warmth. This is followed up by the friendliness of the staff and their willingness to not only interact, but a willingness to engage in a considerate and concerned manner.
All staff appear to have knowledge and insight to all the residents, which is reassuring and satisfying.
Management and Staff are always available and willing to discuss matters of concern and are eager to ensure residents are foremost in everything.
The facilities and resources are very good and the whole building is kept exceptionally clean. Bedrooms are well serviced and maintained as are communal and eating areas.
Outside areas including car park are well looked after and assist in creating a welcoming and pleasant environment.
In addition, there is a constructive desire to ensure residents feel part of a community and that their safety and well-being is paramount. This is supported by a wide range of activities.
Thank you.

How likely would you be to recommend High View Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have had a nice stay. The food here is good. Staff are friendly.

How likely would you be to recommend High View Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy the banter with staff. Everyone is friendly with a friendly atmosphere. I made friends while on respite and I will ask to come back in the future.

How likely would you be to recommend High View Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have enjoyed my stay at Highview. The help and support from carers and management has been excellent. The only reason for me leaving is to be back in my home town closer to friends.

How likely would you be to recommend High View Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come to the Day Centre seven days a week. The care is first class. Coming to the Day Centre seven days keeps me staying at home. I am an independent lady and at the Day Centre I help setting the dinner tables and help with washing up and this helps me to stay independent. Without going to the Day Centre I would not know what to do with myself, I love it there.

How likely would you be to recommend High View Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in the care of High View for some four years. I visit regularly about every week or ten days at various times. Mother's dementia is quite profound and as a consequence she is totally dependant on the staff. I am constantly impressed at their ability to interpret her needs and fulfil them. The standard of care they provide is, in my view excellent. She is always treated as an individual, her likes and dislikes both acknowledged and accommodated and an effort is always made to give time to provide the non-essential services which are most appreciated. The standard of food is exceptionally good. I have every confidence that the care mother receives is of a very good standard.

How likely would you be to recommend High View Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Wonderful, no troubles, food is lovely, staff very helpful, enjoyed playing Bingo, never played it before. Entertainment is great, loved the Christmas decoration. Visual appearance great. Really helped me personally with my drinking. Felt comfortable during your stay. Very good overall experience. Loved the numerous animals that come or live in the home. Christmas day was special.

How likely would you be to recommend High View Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

It has been good, the company is good, the food is excellent, the staff are very helpful. Looks cared for here, preferred the visual appearance compared to other homes. Looking at the day centre.

How likely would you be to recommend High View Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kind/caring people/staff from the top down - mum never wanted to go into care however they made the transition easy and she's really settled and happy - they made sure the whole family were comfortable, getting to know us and mums needs. I would 100% recommend High View Lodge.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How I expect dementia suffers and the elderly to be treated.

We finally managed to get my Mother into this care home, we visit regularly and have seen a marked improvement in my mothers health and she is much brighter in herself overall, she suffers from dementia and the care and interaction by staff for residents here is fantastic.
The last care home my mother was in could learn a lot from High view and the way they care and above all interact with people in there care, which gives them a sense of worth, and hopefully enjoy the rest of lives more.

Thank you all the management and staff at High view lodge Hemel Hempstead

How likely would you be to recommend High View Lodge? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at High View Lodge