Prince Michael of Kent Court

Stratford Road, Watford WD17 4DH

Prince Michael of Kent Court, Watford, Hertfordshire
Prince Michael of Kent Court, Watford, Hertfordshire
Prince Michael of Kent Court, Watford, Hertfordshire

Prince Michael of Kent Court is a purpose-built facility, with pleasant grounds and a tasteful interior where residents can achieve peace and comfort.

The elegant gardens are attractively landscaped and have lots of seating areas to shelter from the sun. Prince Michael of Kent Court also boasts an indoor glazed area which is planted with attractive foliage.

The Home is divided into four ‘family style’ house group units, each with their own team of care staff. Each house group has its own comfortable dining room and communal lounge. All Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.

Group: Royal Masonic Benevolent Institution Care Company

Person in charge: Beverley Roberts (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 55 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants non masons considered. Ages 60+.

Single Rooms: 55

Rooms with ensuite WC: 47

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest CQC* Report on Prince Michael of Kent Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.6 Prince Michael of Kent Court has a Review Score of 9.6 (9.593)

The Review Score of 9.6 (maximum of 10) for Prince Michael of Kent Court is based on 21 Review/Recommendations in the last 2 years. This Review Score of 9.593 is made up of a Quality Score of 4.829 Points (maximum of 5) relating to the rating and a Quantity Score of 4.764 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.593 for Prince Michael of Kent Court is based on 21 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.829 for Prince Michael of Kent Court is calculated as follows: ( (212 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 252 Ratings = 4.829

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.764 for Prince Michael of Kent Court is calculated as follows:

      1. 21 Positive Reviews = 3

      2. 0.1 x 21 Positive Reviews = 2.100 (maximum score = 1)

      3. (21 Positive Reviews ÷ 55 Registered Beds) x 2 = 0.764

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Prince Michael of Kent Court?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prince Michael of Kent Court

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

21 Reviews is 4.8 out of 5

My mother has been a resident at Prince Michael of Kent Court for the past two years. During this time I have visited her at least once a week. Depending on other commitments my visits have been on different days and times. I have always found the home to be well staffed with a variety of activities going on. All the staff, laundry, cleaners, carers have always been very friendly and helpful. I have no concerns or worries on leaving my mother in their care. I feel the support and attention she receives could no be bettered.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother became blind and lost part of her memory thought a series of strokes. She came to the home not knowing her way around or who was there. The professional and caring staff and management soon gave my mother confidence she needed. Now she can walk around and chat to people and join in on some of the activities and entertainment. Everyone is so friendly and stop and have a chat with mum. The meals are of a very high standard and excellent choice, nothing is too much trouble. Mum gets guidance at meal times in the dining room or wherever she wants to have her meal. Everywhere is so clean and tidy and homely. She thinks the staff are wonderful and so do I. Knowing she is safe and really cared for.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend moved to Prince Michael of Kent Court Care Home at the beginning of December 2015. She is 90 years old and her increasing loss of memory had caused her to become very stressed and unhappy.
Her eldest son arranged for her to come to Prince Michael of Kent Court and I am very relieved to find her so much happier and relaxed when I visit. The staff are kind and friendly and the surroundings pleasant. I do not know the cost of her care but her son implied that is it fairly expensive but well worth it.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am now 97 and came in with my wife who suffered from dementia, and I was no longer able to look after her by myself. She was looked after wonderfully but died in January last year. I am very comfortable and well looked after by very caring staff. We are well looked after and special staff are employed to arrange entertainment. Meals are in dining rooms of ten people. A large lounge is available for functions and each wing about 10 rooms has a small lounge and dining room.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Christmas Day. The home had clearly taken great care in getting mum ready to be picked up on Christmas day. Great to see their normal high standards on what must have been a very busy time for the staff.
On returning mum to the home that same evening she was met with a heart-warming welcome from every member of staff that we came across. To see the beaming smile on my mother's face confirmed my continuing opinion that Prince Michael of Kent Court is a wonderful and caring place for our mum.
Mum has now been there for a year and there has always been a wonderful and genuine atmosphere from reception, management, handyperson, external friendship visitors and of course the team of professional carers who look after the residents daily needs.
My only small minus point would be that the food sometimes seems lacking in imagination and quality and sometimes more suitable to young children than perhaps to more selective adults.
Overall this is a wonderful clean and bright home with caring & considerate staff. What more could one ask for.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A friend came to the royal masonic home a year ago. It's good to see her so happy and free from anxiety. When my mother was elderly I visited quite a number of care homes.....Prince Michael of Kent Court is far and away the best. From what I have seen it is exceptional.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The home provides an excellent service by caring people. I feel very happy knowing my mother is safe, secure and well looked after.
Her needs have changed over time and the home have monitored and adapted the service to meet her needs.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am overwhelmed by the kindness and commitment shown by all the staff to my mum. She is so happy at Prince Michael of Kent Court and is always saying how lovely everyone is. She must drive them all nuts but they are nothing but patient, warm and affectionate with her. We are all so relieved to know she is so well cared for and have nothing but praise for the staff.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My father has Alzheimer's and has spent the last 8 years in specialized care in Prince Michael of Kent Court. (PMOK). It is an excellent care home. I live in Canada and can only afford to visit my father once a year. The staff at PMOK are excellent and send me monthly newsletters so that I can keep in touch with what activities and trips that my father is enjoying. In addition they arrange special one on one SKYPE sessions so that I can see and chat with Dad online. This means so much to me and due to the 9 hour time difference, the staff have to arrange to do this late in the evening.

Should they have any special concerns, they get in touch with me at once. This is such wonderful peace of mind, living so far away. I cannot recommend this home and the excellent professional staff enough.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

It is an excellent care home and the staff are very friendly and well trained, also the facilities are of an excellent standard.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The whole place always looks bright and welcoming - also fresh smelling (well ventilated).

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A dedicated team providing good care. Lovely setting. Good activities

How likely would you be to recommend Prince Michael of Kent Court? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

- Mum says 'The Queen couldn't be better looked after'.
- Mum well cared for, kept clean and tidy and loved.
- Lots of activities provided to stimulate/engage residents.
- So pleased mum is looked after and cared for in her old age.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had been caring for my Nanny for 8 years in her own home but it all got too much and her care needs continued to get greater. Moving her into PMOK was a massive translation for both of us and I was nervous about handing her care over to others. This was over a year ago now and I am nothing but thrilled with the care Nanny receives. The love and attention to detail shown by all staff is fantastic. Activities go way above and beyond to keep residents lively and engaged. Nanny's room is wonderful, her personal care is very good, staff are friendly and the home and gardens are kept most beautiful.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at PMOK for 5 years and I have never felt anything but completely satisfied with the care they have given to home. When he initially moved into PMOK he was mobile and able to join in the variety of activities available- outings- including going to local restaurants, garden centers and to see the Christmas lights in London, music evenings, fish and chip nights to name just a few. And today when I visited some of the more able residents were going of shopping for new shoes with carers.
Since then his condition has changed and he is not mobile and can have challenging behaviour. However his care has been wonderful and he is able to join in activities when he wishes. His care is personalised - tailored to his needs and moods and the family are also involved. Whenever I visit him the staff are welcoming and friendly, and have observed how they interact with other residents- sitting doing their nails or just holding hands.
One of the reasons that we chose PMOK was the male female ratio.
The Home has a homely feel, great care and I would strongly recommend it to those who reach the criteria.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother has been a resident at Prince Michael of Kent Court for the last 3 years and has enjoyed all of them. She has put on weight and enjoys all the entertainment which is provided. She is more active than she has been for a long time.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into the home in October 2015 and is settling in well. It's a huge wrench after over 60 years of married life to lose your husband and then need to move to residential care. The team are fantastic. The home manager is always warm and friendly and does her utmost to ensure that the residents' needs come first. Natural teething problems have been resolved readily. Almost without exception mum has found all the staff helpful, kind and friendly.

Whenever I visit, morning, afternoon or evening, there always seems to be some social event going on for the residents to join in. Mum has also been out for lunch and shopping trips are organised too. Input from outside groups like choirs and games organisers helps to offer the residents a varied entertainment program.

The home itself and the surroundings are beautifully maintained and kept very clean.

Overall I am very impressed with the level of care provided.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother, approaching 100 years of age, has been wonderfully cared for in this warm and compassionate environment.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I visited prior to lunchtime to have a chat and cup of tea with Mum. We had a talk with several of the staff and I was made to feel very welcome as usual.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

P.M.K.C. is a very friendly home for my cousin and also to me and my family when visiting or sorting out any financial affairs. The entertainment and social life is better than if he were at his late home struggling alone.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A relatively modern, clean, very well-maintained home. The staff - from the Home Manager to the individual Carers, the Catering Manager, the lady who deals with the laundry and even the handyman - are all, without exception, friendly, courteous and co-operative, not only to my Wife as a resident, but also to me as her Husband, and my family and friends who visit my Wife. The support that is given to my Wife is wonderfully caring in the extreme (from her daily routines and her meals, but also to just 'popping in' to see her in her room from time to time to check she is OK and happy), relaxed, friendly - almost loving! - and this care creates a highly significant degree of confidence for me, and my family and friends, that my wife is being very well looked after.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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