Queensway House, Hemel Hempstead, Hertfordshire
Queensway House, Hemel Hempstead, Hertfordshire
Queensway House, Hemel Hempstead, Hertfordshire

Queensway House, in Hemel Hempstead, is registered to look after up to sixty residents, offering care packages for many extensive personal care needs, including for dementia.

The care service has an impressive inspection history with the Care Quality Commission, and looks to combine its expert care with a programme of activities so residents enjoy a satisfying day-to-day lifestyle.

Landscaped gardens, which are also wheelchair friendly, are popular with service users, as is the nutritious food menu on offer, taking account of any personal dietary needs.

Group: Gold Care Homes

Person in charge: Christine Larner (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 56

Shared Rooms: 2

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

30 parking space available

Latest CQC* Report on Queensway House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 06 Jul 2016

QUEENSWAY Bed vacancies including EN-SUITE facilities, please call to enquire, we only have 4 remaining.

Current Reviews

Review Score: 8.8 (8.755)

The Review Score of 8.8 (maximum of 10) for Queensway House is based on 8 Review/Recommendations in the last 2 years. This Review Score of 8.755 is made up of a Quality Score of 4.688 Points (maximum of 5) relating to the rating and a Quantity Score of 4.067 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.755 for Queensway House is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.688 for Queensway House is calculated as follows: ( (67 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.688

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.067 for Queensway House is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.1 x 8 Positive Reviews = 0.800

      3. (8 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.267

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


We looked at many homes for dad but none were suitable, they were more like prisons than a residential home! Queens is a happy place, full of caring people. My dad's room could do with a coat of paint but dad loves his room. He is treated always with respect and dignity whilst always having a laugh and joke with him, which is very important as dad is a jokey person.
He plays bingo and cards they love film nights, residents are always given the choice and they like their popcorn, ice-cream and not forgetting a beer or a glass of wine. Dad has been fitted with a pace-maker whilst in their care, if they are not happy dad is checked by a doctor. Dad is happy and we are to!

How likely would you be to recommend Queensway House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was in a 'sorry state' when she was moved into Queensway, it was a difficult time for both of us. The staff assessed her needs and she was quickly taken care of and she quickly got the physical care she needed and the staff gave her her meds. The staff have taken the time to get to know mum and I trust them completely, they call me as soon as anything needs discussing. I don't now worry about mum ever. Mum is always well fed and happy. I can visit at any time, the staff know me and chat to me, they are always pleased to see me and update me about mum.

How likely would you be to recommend Queensway House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are very kind and caring. The activities are excellent, there is always something to do. There is plenty to eat and drink with snacks available at all times. A very friendly, warm home where people are cared for as individuals.

How likely would you be to recommend Queensway House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad has been at this home for about 4 years and at each and every visit (I don't get there as often as I would like living in Norfolk) I am greeted with happy staff. Always ready to help and direct me to where my dad is- they always seem to know. Something I find amazing is they know who I am, as I said I don't get there that often. This all goes to make a lovely environment for which my dad is very happy to live.

How likely would you be to recommend Queensway House? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My recommendation goes to the brilliant entertainment team at Queensway House they do everything possible to help the residents. They put on different activities and have days out with residents. They play bingo, cards, knitting, painting and party nights a few times a year. They work really hard

How likely would you be to recommend Queensway House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

QUEENSWAY HOUSE

Kathryn Simpson
Since my mother has been resident at Queensway, we cannot fault the service and care she has been given by the staff there.

She is involved in most of the many activities that take place

How likely would you be to recommend Queensway House? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Outstanding

From the outside, Queensway House doesn't look very special but once inside, the compassionate care that was given to mother was outstanding from the time she arrived until the day she passed away. After her death, the staff continued to show genuine care for the family and it is very much appreciated.
It seems that there are daily reports of shocking abuse and neglect within the care home structure of the UK, be assured that Queensway House is at the opposite end of the spectrum the care that they gave mother through the journey of late stage dementia was outstanding. The staff displayed patience, compassion and professionalism at all times.
We were well informed by the senior nurses throughout mother's time at Queensway House and we had complete trust in them. Mother's stay at Queensway House lasted approximately a year, we visited several days every week week at different times and we had no complaints at all during this time.
We recommend Queensway House unreservedly.

How likely would you be to recommend Queensway House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Queensway maintains high standards of care and compassion for the residents. Carers are well trained in caring for people with dementia, maintaining dignity and compassion for the individual. The home sees the family as an important part of the decision making process and the multi-agency approach worked well for my Aunt.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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