148 Jupiter Drive, Hemel Hempstead HP2 5NP
Queensway House, in Hemel Hempstead, is registered to look after up to sixty residents, offering care packages for many extensive personal care needs, including for dementia.
The care service has an impressive inspection history with the Care Quality Commission, and looks to combine its expert care with a programme of activities so residents enjoy a satisfying day-to-day lifestyle.
Landscaped gardens, which are also wheelchair friendly, are popular with service users, as is the nutritious food menu on offer, taking account of any personal dietary needs.
Group: Gold Care Homes
Person in charge: Christine Larner (Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 60 residents
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 56
Shared Rooms: 2
Rooms with ensuite WC: 58
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
30 parking space available
Latest CQC* Report on Queensway House: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
4 Bed Vacancies
posted 29 Dec 2016
QUEENSWAY Bed vacancies including EN-SUITE facilities, please call to enquire, we only have 4 remaining.
Queensway House has a Review Score of 7.5 (7.541)
The Review Score of 7.5 (maximum of 10) for Queensway House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Queensway House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.458 for Queensway House is calculated as follows: ( (11 Excellents x 5) + (13 Goods x 4) ) ÷ 24 Ratings = 4.458
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.083 Points relating to the number of positive Reviews for Queensway House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 12 positive Reviews (60 registered beds ÷ 5). 1 Reviews ÷ 12 Target = 0.083
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Queensway House?
Reviewer Connection to Queensway House
Submitted from a Postal Card by Phill R on Wednesday 30 November 2016. Relates to November 2016.
The staff are always caring. They do treat the residents with sensitivity. The staff always greet visitors well. The home is kept clean and the residents are presentable.
How likely would you be to recommend Queensway House? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
Submitted from a Website Submission by Claire S on Thursday 6 August 2015. Relates to August 2015.
The staff are very kind and caring. The activities are excellent, there is always something to do. There is plenty to eat and drink with snacks available at all times. A very friendly, warm home where people are cared for as individuals.
How likely would you be to recommend Queensway House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Queensway House