Vesta Lodge

Quantum Care Ltd, Watling View, St Albans AL1 2PB

Vesta Lodge, St Albans, Hertfordshire
Vesta Lodge, St Albans, Hertfordshire
Vesta Lodge, St Albans, Hertfordshire

Vesta Lodge, in St Albans, is part of the growing Quantum Care portfolio which is known for offering effective elderly care, as well as proving particularly successful in delivering better dementia care provision.

This refurbished interior can house up to sixty-one residents, all of whom enjoy some of the most innovative care products in the industry, such as assisted bath and shower rooms, while being able to rely on advice and supervision from skilled carers.

Vesta Lodge is a spacious property which allows care to achieve the highest levels of care, while residents with mobility issues are made more comfortable and the risk of accidents is greatly reduced.

Group: Quantum Care Ltd

Person in charge: Tina Brookes (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 61 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Weekly Charges Guide: Personal Care Single £756 – £949

Facilities & Services: Day Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Vesta Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 30 Nov 2016

3 Residential Care 1 Dementia Care

Current Reviews

8 Vesta Lodge has a Review Score of 8 (7.980)

The Review Score of 8 (maximum of 10) for Vesta Lodge is based on 7 Review/Recommendations in the last 2 years. This Review Score of 7.980 is made up of a Quality Score of 4.183 Points (maximum of 5) relating to the rating and a Quantity Score of 3.797 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.980 for Vesta Lodge is based on 7 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.183 for Vesta Lodge is calculated as follows: ( (35 Excellents x 5) + (31 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 82 Ratings = 4.183

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.797 for Vesta Lodge is calculated as follows:

      1. 6 Positive Reviews = 3

      2. 0.1 x 6 Positive Reviews = 0.600

      3. (6 Positive Reviews ÷ 61 Registered Beds) x 2 = 0.197

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Vesta Lodge?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Vesta Lodge

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.2 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother moved into Vesta Lodge last March aged 90. We have found all the staff to be kind and efficient. They have always responded promptly to any concerns or requests we have made. Following a fall when my mother had to spend time in hospital, Vesta Lodge were extremely caring to my mother ensuring all her needs were met and ensuring she made a very good recovery.

How likely would you be to recommend Vesta Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After every weekly visit, I drive away knowing my mother is in the best possible hands. As I was signing out I could see staff leading residents to the various dining rooms unaware they were being observed. The kindness and care (not patronising) the staff give is wonderful.
We feel welcome visiting and the home is bright fresh and well furnished, it's like a lovely hotel where residents can join in activities or have peace in well-appointed rooms. Staff are always helpful if our family have any queries, and I cannot rate them highly enough it really is the next best place after home,

How likely would you be to recommend Vesta Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother was asked to leave her previous care home as she was getting aggressive with both staff and residents and they we unable to cope. Mum moved into Vesta Lodge in March 2016. The difference in mum's behaviour, attitude and temper has been remarkable. The staff make a huge effort to keep her happy. Mum has settled really well and now seems very cheerful when we visit. Her anger and aggressive behaviour has stopped and when she does complain, the staff manage to distract her and then she forgets what was annoying her. The family at their wits end when she arrived here, are now really happy and positive about the future.

How likely would you be to recommend Vesta Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very happy at Vesta Lodge and we are confident that she is being looked after well.

How likely would you be to recommend Vesta Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I cannot think of any complaints. This home is exceptionally well run and I am very happy here. Try as I will I cannot think of any complaints.

How likely would you be to recommend Vesta Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When my husband was found unconscious at Vesta Lodge and taken to Watford General, his 9ct gold watch went missing. He died on 14 May. They did not appear to do proper searches. A mug also went missing but was found when a man in a uniform, with police on it, paid them a visit. No watch has even been found. There were no locked drawers/cupboards in his room, which there should have been. No apology ever received, only letters demanding payment for care fees. This incident has been very unpleasant and upsetting as he always wore the watch. I have very little in the way of his personal possessions, they did not seem to care about the loss.

How likely would you be to recommend Vesta Lodge? Extremely Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Very Poor

Rooms: Poor

Value for Money: Satisfactory

Debbie Gilard, Communications Manager at Vesta Lodge responded to this review on 10 Aug 2016:

At Quantum Care, the health, safety and well-being of our residents is our utmost priority, and we are therefore really disappointed that despite extensive and on-going searches, we have been unable to resolve this matter to the satisfaction of this relative. All new residents are advised to take out insurance for personal items of value brought into the home. Where requested, a locked drawer will be provided in each bedroom.

In general terms, Mums family were happy about mums care during the four months mum lived at Vesta Lodge. I visited at least 10 times (because I live 100 miles away) and each visit I was welcomed by staff in reception who knew my name. This was most satisfying as I felt it indicated a personal touch. My other family members visited more frequently and were also impressed with the level of care given to the residents however, I was not sure about the fact that residents doors (including mums) were always left open when they were not in their room which led to other residents "visiting" Mum which she did not want.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Rooms: Satisfactory

Value for Money: Good

Submit a Review for Vesta Lodge

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Vesta Lodge

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Vesta Lodge