Quantum Care Ltd, Watling View, St Albans AL1 2PB
Vesta Lodge, in St Albans, is part of the growing Quantum Care portfolio which is known for offering effective elderly care, as well as proving particularly successful in delivering better dementia care provision.
This refurbished interior can house up to sixty-one residents, all of whom enjoy some of the most innovative care products in the industry, such as assisted bath and shower rooms, while being able to rely on advice and supervision from skilled carers.
Vesta Lodge is a spacious property which allows care to achieve the highest levels of care, while residents with mobility issues are made more comfortable and the risk of accidents is greatly reduced.
Group: Quantum Care Ltd
Person in charge: Tina Brookes (Home Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 61 residents
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 61
Rooms with ensuite WC: 61
Weekly Charges Guide: Personal Care Single £756 – £949
Facilities & Services: Day Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Vesta Lodge: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Vesta Lodge has a Review Score of 6.3 (6.315)
The Review Score of 6.3 (maximum of 10) for Vesta Lodge is based on 2 Review/Recommendations in the last 2 years. This Review Score of 6.315 is made up of a Quality Score of 3.182 Points (maximum of 5) relating to the rating and a Quantity Score of 3.133 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 6.315 for Vesta Lodge is based on 2 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 3.182 for Vesta Lodge is calculated as follows: ( (8 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 22 Ratings = 3.182
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.133 for Vesta Lodge is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 61 Registered Beds) x 2 = 0.033
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Vesta Lodge?
Reviewer Connection to Vesta Lodge
*The Average Rating only uses ratings from the 1 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.
Review submitted from a Website Submission by Joyce H (Wife of Resident/Service User) on Monday 1 August 2016. Review relates to May 2016.
When my husband was found unconscious at Vesta Lodge and taken to Watford General, his 9ct gold watch went missing. He died on 14 May. They did not appear to do proper searches. A mug also went missing but was found when a man in a uniform, with police on it, paid them a visit. No watch has even been found. There were no locked drawers/cupboards in his room, which there should have been. No apology ever received, only letters demanding payment for care fees. This incident has been very unpleasant and upsetting as he always wore the watch. I have very little in the way of his personal possessions, they did not seem to care about the loss.
How likely would you be to recommend Vesta Lodge? Extremely Unlikely
Overall Standard: Satisfactory
Care / Support: Satisfactory
Treated with Dignity: Satisfactory
Food & Drink: Satisfactory
Safety / Security: Very Poor
Value for Money: Satisfactory
Debbie Gilard, Communications Manager at Vesta Lodge responded to this review on 10 Aug 2016:
At Quantum Care, the health, safety and well-being of our residents is our utmost priority, and we are therefore really disappointed that despite extensive and on-going searches, we have been unable to resolve this matter to the satisfaction of this relative. All new residents are advised to take out insurance for personal items of value brought into the home. Where requested, a locked drawer will be provided in each bedroom.
Recommendation submitted from a Postal Card by Susan S (Daughter of Resident/Service User) on Thursday 25 June 2015.
In general terms, Mums family were happy about mums care during the four months mum lived at Vesta Lodge. I visited at least 10 times (because I live 100 miles away) and each visit I was welcomed by staff in reception who knew my name. This was most satisfying as I felt it indicated a personal touch. My other family members visited more frequently and were also impressed with the level of care given to the residents however, I was not sure about the fact that residents doors (including mums) were always left open when they were not in their room which led to other residents "visiting" Mum which she did not want.
No Average Rating is available*
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Vesta Lodge